lukekuepfer-v1

Work as Worship, Part 1: Introducing the Sacred/Secular Divide

Wed, 23 Mar 2022 17:40:11 GMT

I grew up on a small farm in Southern Ontario, Canada. We had pigs, goats, cows, chickens and of course some cats and a dog. I learned to work hard from daily chores and the field work required to plant and harvest annual crops.

To supplement our farm's minimal income, my father also had a construction business I worked for when I wasn't in school. Monday through Saturday was reserved for work, but come Sunday we left the job site and focused on a day of rest.

This wasn't quite true for my father, however. Since he was bi-vocational—serving as pastor of the small country church I attended—he often worked seven days a week. Despite Dad's busy weekends filled with sermon prep and miscellaneous tasks around the farm, I ironically grew up with a definite divide between the sacred and the secular. Whether it was taught or simply caught, there was a marked difference between a day of rest and days of work.

For example, as a young Canadian who loved playing hockey, I was strictly forbidden from playing the sport on the Sabbath. Sunday was sacred, and work, pleasure, and all sports activities were secular and especially frowned on.

Some things have certainly changed since my childhood and youth; we’ve taken many more liberties on the Sabbath. How many of us don’t rest as we should, or cease from our labors and activities before we hit the office Monday morning? It's so easy to fire off a few work-related emails or even make a phone call or two Sunday evening related to our work Monday morning.

I think there’s much that could be said on this front—our need to truly rest and take a break on the Sabbath—but there’s something greater amiss on which I would rather focus. Perhaps it goes to the root of the real issue, and that’s the sacred/secular divide we hold in our thinking. Many of us see church related ministry as holy and worthy of our esteem and work related vocations as less than holy and certainly not as important in the Kingdom of God. I would like to challenge that notion in a number of future posts. Stay tuned!

Gelassenheit, Part 2

Thu, 17 Mar 2022 18:37:50 GMT

[This is my second post of two in my “Vintage Wednesday” series on “Gelassenheit” re-written/updated from a blogpost back in June of 2011.]

Last week I introduced the term, “Gelassenheit”—a German term that embodies much of the Amish culture. Literally meaning "leaving behind and to let/allow," it captures the notions of humility, serenity, submission, and self-abandonment.

Unfortunately, these concepts also have a downside. While the Amish abhor all individuality, selfishness and pride, some can also tend to downplay their potential. In other words, maximizing their God-given gifts and abilities or embracing a specific calling from God may be seen as prideful. Hence, many in this tradition have “buried” their talents instead of multiplying them (see Jesus’ parable of the Talents in Matthew 25:14-30 or Luke 19:12-27 ).

As pointed out in Part 1 of this series, Congressman Stutzman clearly opted to maximize his abilities and opportunities. He believed that his call revolved around influencing government policy toward positive ends. He made a difference at one of the highest levels in our country. And he did it with humility.

Congressman Stutzman realized that the “Most High is over the kingdoms on earth and gives them to anyone he wishes and sets over them the lowliest of people.” (see Daniel 4:17 , 25 , 32 & 5:21 ) He realized that his position provided an opportunity to serve others and bring glory to God.

We all have a responsibility to respond to God’s call on our lives. We all will give an account of how we utilized our God-given gifts, skills, and opportunities. Whatever world you’re in—education, homemaking, medicine, agriculture, business, science, politics, etc.—you are called to maximize your talents and bring honor and glory to God in that sphere.

Yes, there is always a danger of becoming prideful of our talents or arrogant in our calling; something the Amish have endeavored to avoid. Someone once told me that arrogance is only perceived in others; we can’t see it in ourselves. I believe that if our motive is to bring glory to God by serving others we will fulfill our calling in the proper spirit of humility.

So serve in the true spirit of gelassenheit. Yield yourself to the will of God. Discover your gifts and abilities and use them to impact your world every time an opportunity presents itself. Don’t buy into a false humility or take gelassenheit to such an extreme that you bury your talents on the backside of your community.

Gelassenheit, Part 1

Wed, 09 Mar 2022 15:35:24 GMT

[This is my first post of two in my “Vintage Wednesday” series on “Gelassenheit” re-written/updated from a blogpost back in June of 2011.]

A number of years ago our family was in Washington DC with some missionary friends of ours--the Robinson family. We were delighted to meet with Congressman Marlin Stutzman from Indiana and have our own private tour of the Capitol Building. Before moving to Southeast Asia I had actually worked on an agricultural cash-crop operation (that’s right…a “farm”!) alongside Congressman Stutzman before he entered politics. We developed a friendship while planting and harvesting crops and since leaving the farm have touched base a few times over the years.

What struck me with such force that day in Washington was Congressman Stutzman’s humility and modesty. He embodied it. I was especially impressed with how he related to one lady in particular—the woman who operated the small open train that took us underground from his office building to the Capitol. He took time to stop and talk with her, showing an interest in her life.

Both of us come from an Amish/Mennonite background. We’ve both been exposed to the Amish perspective on humility and how it fleshes out in daily life. The Amish dress simply, are generally quiet and reserved, and value submission and obedience to the rules of their community. Their attitude of humility is so specific they have a special term for it: “Gelassenheit.” This characteristic permeates their culture. Based on the Biblical concept put forth by Jesus—”not my will but thine be done”—the Amish abhor all individuality, selfishness and pride.

Unfortunately there is also a downside to this remarkable trait—false humility—something I'll discuss in next week's post.

Are YOU a Leader Worth Following?

Mon, 07 Mar 2022 21:13:23 GMT

[In this 5-minute video blog from September 9, 2013, I discuss Jesus as a leader worth following and ask the following question: “Do I know who I am and whose I am?”]

Cows or Tombstones, Part 2

Wed, 23 Feb 2022 14:35:31 GMT

[This is my second post of two in my “Vintage Wednesday” series on “Cows or Tombstones” re-written/updated from a blogpost back in May of 2011.]

In my first post I mentioned I would tell you about my experience with LASIK eye surgery. After getting tested by the professionals at Joffe , I was informed that I was not a candidate for standard LASIK. Photorefractive Keratectomy (PRK) was recommended instead. It involved a gentle scraping of some surface cells off the cornea and then using a laser beam to re-shape it. I was told that recovery would take longer and that there would be several days of discomfort.

It took just three minutes on the operating table. Blurred vision and the smell of burning flesh lasted only for seconds. Imagine my surprise at being able to read the clock on the wall immediately after surgery. That was something I hadn’t been able to do for thirty years! The first evening was very unpleasant as my eyes were on fire! Painkillers and other meds helped me fall asleep. By morning I was much better and actually drove the hour and a half trip home. A week later my vision was at 20/25 with “bandage contacts.” Those were taken out during my second check-up and my vision regressed for several days following. After that my vision improved almost on a daily basis.

Today I have my vision back—I've felt that my outcomes with eye surgery have almost bordered on the miraculous! Never again will I mistake tombstones for cows!

Here's some key points as I wrap up this two-part series:

Sometimes correcting our vision takes time. Depending how bad our condition or how long we've walked down the wrong path, it may be a journey finding our way "back." I had the experts at Joffe, friends in Louisville, and a supportive wife and children help me through the process. Find gracious and positive people to help with your vision.
I experienced pain and periods of regression during the healing process. Proverbs 24:16a points out that, "…though the righteous fall seven times, they rise again". So don't beat yourself up when you lose your way; forgive yourself and get back in step with those who are on the right path.

I've put together a FREE resource that helps you with your vision of the future. Check out PURPOSE: A Free Mini Course on Defining the Direction of Your Life.

Cows or Tombstones, Part 1

Wed, 16 Feb 2022 13:28:28 GMT

[This is my first post of two in my “Vintage Wednesday” series on “Cows or Tombstones” re-written/updated from a blogpost back in May of 2011.]

When I was around eight years of age my parents discovered that I was quite near-sighted. Here’s how it happened. Snow was falling while we drove away from a friends’ house after Sunday lunch. Looking out the car window I spotted what I thought was a herd of cows in a nearby field. My heart of compassion melted for those “poor critters in the snowstorm,” and I shared my sentiments publicly. My mom and dad both gasped and laughed at the same time. I had mistaken tombstones for cows—we were simply passing by a cemetery.

Obviously it was high time for me to get glasses. I did, and before long I was also wearing contacts, facilitating a better experience in sports and saving significantly on frames and lenses.

Some time ago while living in Kentucky, I traveled to Louisville to see if I would qualify for LASIK eye surgery. According to the Joffe Medi-Center , there are basically three steps to the standard procedure. First, the corneal flap is created and lifted; second, an excimer laser reshapes the cornea; and third, the flap is replaced. All this is done in a matter of minutes. Recovery and regained sight is almost instantaneous.

Before I take you through my experience with LASIK let me tell you about my condition. Without corrective lenses (contacts or glasses) I could hardly recognize someone standing five feet away. My prescription for glasses was around -8.25 and for contacts -7.5. I was seriously impaired without correctives lenses.

Without clear vision, we're all impaired, whether physically or not. The former is easy to correct, the latter—not so much! In terms of the non-physical, if I don't know where I'm going, any road will take me there. If I aim for nothing, I'll hit it every time.

I've heard many folks quote Proverbs 29:18: “Where there is no vision, the people perish: but he that keepeth the law, happy is he.” (KJV) I think the Message version best captures the meaning of this verse: “If people can’t see what God is doing, they stumble all over themselves; but when they attend to what he reveals, they are most blessed.”

Bottom line…I need to see what God is doing in our world and join him. When I pay attention to what he has revealed and align my actions with his vision of the present and future, my way forward is blessed! As with LASIK, my vision can be corrected almost instantly if I choose the right basis for seeing (truth) and the right motive (God & others-oriented vs. self-oriented).

Leadership Authority, Part 10

Wed, 16 Feb 2022 13:20:54 GMT

[This is my tenth post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The tenth of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

10. God is responsible to defend spiritual authority.

When one who has spiritual authority is rejected it is not his or her responsibility to defend that authority. This principle is clearly seen in the Numbers 16 story alluded to earlier in Part 6 of this series. The authority of Moses and Aaron was clearly defended by God. We might also point to the story in Numbers 12 where God stepped in decisively to defend Moses against his brother and sister. In God’s words: “…he [Moses] is faithful in all my house. With him I speak face to face, clearly and not in riddles; he sees the form of the Lord. Why then were you not afraid to speak against my servant Moses?”

Elsewhere we read God stating: “It is mine to avenge; I will repay” ( Deuteronomy 32:35 , Romans 12:19 ). God defends his own; we do not need to stand up for ourselves or defend our authority.

Bottom line as we wrap up this series: God is our ultimate authority and those who claim it and those who react against it (even when channeled through faulty human beings), must consider carefully their responsibility and response.

[Final note on Watchman Nee: Due to various reasons, he has long been a divisive figure in the Chinese Church. Chinese Christians continue to remain divided on his legacy 60+ years after his death. While some of his writing on authority is good, sadly, in the latter part of his life his ministry was characterized by extreme perspectives including abuse of authority.]

Leadership Authority, Part 9

Thu, 03 Feb 2022 20:57:22 GMT

[This is my ninth post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The ninth of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

9. A person in spiritual authority does not have to insist on obedience—that is the moral responsibility of the follower.

When a leader has to remind followers to obey his or her authority it may be a sign that the leader is no longer in authority. True followers who submit themselves to God’s authority will remove themselves from the influence of those who are simply blowing their own trumpet and seek out another leader where’s God’s authority is clearly evident. Consider David's anointing and replacement to Saul as king (see 1 Samuel 16:1-13 , 1 Samuel 18:6-16 & 2 Samuel 2:1-4 ).

If we recognize someone legitimately living under God’s authority and choose to follow that leader, it is on us—not on the leader—to live in obedience to God. Ultimately any leader is simply a channel of God and not the one we are following. If we think we are okay because our actions have not been judged by our leader although we are out of alignment with God’s requirements, we’re only fooling ourselves.

Also noteworthy is that David removed himself from Saul’s authority, though perhaps more so for the preservation of his life than for anything else. While running from Saul, 1 Samuel 22:2 records that those “in distress or in debt or discontented gathered around him.” Can you imagine leading a group of disgruntled, reactionary rebels? David certainly had some serious challenges in leading this group as is seen in 1 Samuel 30 .

Not only did some of his men talk about stoning him at one point, but they also had some serious unity and community issues (see 1 Samuel 30:21-25 ). First, note that David did not attempt to force his men into submission; scripture records that he “found strength in the Lord his God” ( 1 Samuel 30:6b ). Second, observe that he appealed to his men as brothers with a wise response to their self-centered perspective: “‘No, my brothers, you must not do that with what the Lord has given us. He has protected us and delivered into our hands the raiding party that came against us. Who will listen to what you say? The share of the man who stayed with the supplies is to be the same as that of him who went down to the battle. All will share alike.’ David made this a statute and ordinance for Israel from that day to this” ( 1 Samuel 30:23-25 ).

Leadership Authority, Part 8

Wed, 26 Jan 2022 19:34:18 GMT

[This is my eighth post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The eighth of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

8. Spiritual authority is never exercised for one’s own benefit, but for those under it.

The greatest model of this ever is Jesus of Nazareth. Entering our world as a vulnerable little baby and choosing poverty for circumstances rather than a palace, Jesus demonstrated that he wouldn’t take advantage of his heavenly position ( Philippians 2:6 ).

In Matthew 20:25-28, he instructed his disciples on authority: “You know that the rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be your slave—just as the Son of Man did not come to be served, but to serve, and to give His life as a ransom for many.”

It’s quite clear, both from Jesus’ life and his teaching, that authority is not to be exercised for one’s own benefit but rather for those under it.

I’ll never forget a pastor’s wife telling me how she served the women in her church by scrubbing their toilets and floors when they were in their final trimester of pregnancy. Such a practical example of service! What might you do practically speaking to serve those under you who look up to you as their authority—whether in family, non-profit, or business? ( Send me an email of your ideas or a story of someone who used their authority to truly benefit others)

PS. I've written a “Serving Leader's Devotional” available here .

Leadership Authority, Part 7

Wed, 19 Jan 2022 19:03:21 GMT

[This is my seventh post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The seventh of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

7. People who are under God’s authority look for and recognize spiritual authority and willingly place themselves under it.

A centurion with great authority and power in the Roman world recognized Jesus’ sovereign authority and humbly noted that he was undeserving of having audience with him (see Luke 7:1-10 ). Jesus commended this man for his tremendous faith—something he could not say about his own people who should have recognized him for who he truly was.

Perhaps what is most disconcerting in this discussion on authority is when people think they are in authority or under God’s authority and are really not. They may have started out well but along the way have become confused on what God’s authority is and how to live in alignment with it. No longer under God’s authority, they act as if they are, abusing their followers with a distorted authority and often causing them to become disillusioned with their relationship with God.

It’s why Jesus had very stern words for those with influence (leadership): “Things that cause people to stumble are bound to come, but woe to anyone through whom they come. It would be better for them to be thrown into the sea with a millstone tied around their neck than to cause one of these little ones to stumble. So watch yourselves” ( Luke 17:1-3a ).

If you recognize God’s authority and willingly place yourself under it, watch yourself closely, for without a close relationship with God through his word and prayer while in community with other believers (see 1 Corinthians 1 , Hebrews 10:24-25 , and Proverbs 27:17 ), you can easily derail and end up abusing others with your supposed leadership authority.

Leadership Authority, Part 6

Wed, 12 Jan 2022 16:30:20 GMT

[This is my sixth post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The sixth of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

5. Rebellion against authority means that a person is not subjecting himself to God, though it may appear that the person is rejecting some impure manifestation of God’s authority through a human channel.

Numbers 16 records the rebellion of Korah, Dathan, Abiram, and On. They believed that Moses and Aaron had set themselves above everyone else apart from God’s authority. While Moses and Aaron were certainly human and thus prone to sin and failure, these rebels failed to understand that it was God’s authority they were questioning. They were struck down because they “treated the Lord with contempt” (see Numbers 16:30 ).

Incidentally, not long after this event, both Moses and Aaron also failed to subject themselves to God’s authority ( Numbers 20:12 ) and forfeited their privilege of entering the Promised Land.

In any case, rebellion to God’s authority has serious consequences. Rebellion against human authority may or may not be the same. In the first situation recorded above, Korah and group were rebelling against God’s authority that had been placed within Moses and Aaron. But as I pointed out in my previous post , there are also times when human beings vested with authority can become corrupted.

Hence, one must search his or her soul to see whether or not they are giving in to a spirit of rebellion. Samuel pointed out to King Saul that, “rebellion is like the sin of divination/witchcraft” 1 Samuel 15:23 . That’s pretty serious! If one commonly has a knee-jerk reaction to any expressions of authority it should serve as a warning sign. One might also wish to get the input of others regarding a situation in which the authority may be in question, as self-righteousness and arrogance cannot be typically detected by those afflicted.

Leadership Authority, Part 5

Mon, 10 Jan 2022 21:37:47 GMT

[This is my fifth post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The fifth of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

5. Subjection to authority means that a person is subjected to God Himself and not to the channel through which the authority comes.

Perhaps you’ve seen leaders who start out well with a desire to please only God, yet end up either corrupted by power or serving a system that God has seemingly withdrawn from. “Ichabod” (see 1 Samuel 4:21 ) is clearly written over the institution as it has become self-serving and no longer reveals the glory of God to its constituents. Instead of serving “an audience of One”, the leader now serves his desires or the structure or hierarchy that granted him his perceived position of authority.

Often followers suffer the consequences most as their channel of authority has become corrupted. Though ultimately their subjection is to God’s authority, the one who wields power over them clouds that authority and either distorts God’s image to them or completely turns them away from yielding to God’s loving commands.

Whatever the case, what should one do when a channel of authority is no longer trustworthy or honorable? Furthermore, could it have been prevented? Several things to consider:

First, a leader should never be put into a position of ultimate authority. Checks and balances via a board or group of elders ensures accountability and prevents fulfillment of the old adage—”Absolute power corrupts absolutely.” Sometimes, we the people must share responsibility for leadership disasters. When we place leaders on pedestals and allow them a free pass on their shortcomings (because after all, we say, they’re so unbelievably gifted and anointed!) we are setting them up for failure. Christianity Today made this point quite clear in their 2021 podcast series— The Rise and Fall of Mars Hill .

Second, give honor where honor is due, but do not stay in a bad situation. David would not disrespect King Saul, but he also didn’t remain under Saul’s authority (see 1 Samuel 19-27 ). When a leader is no longer acting under God’s authority, you have every right to remove yourself from under his position of authority.

Leadership Authority, Part 4

Wed, 29 Dec 2021 17:27:04 GMT

[This is my fourth post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The fourth of Watchman Nee’s Ten Commandments of Spiritual Authority states that:

4. A leader is one who recognizes God’s authority manifested in real-life situations.

Leadership is influence, pure and simple. Leaders see what others cannot and act accordingly.

The magicians from Pharaoh’s court recognized the finger of God in the plague of dust and gnats and attempted to influence Pharaoh (see Exodus 8:16-20 ). Similarly, the Philistine priests and diviners recognized God’s authority and prescribed a remedy to their afflicted people (see 1 Samuel 5-6 , especially 6:1-9 ). Interestingly enough, they even referenced the Egyptians and Pharaoh while making their case.

A person who has spiritual influence is one who not only knows God but has also experienced God. His or her wisdom is derived from seeing God’s finger in the “normal stuff” of life and responding rightly to the means and methods of Sovereignty. I’ve written in another post about Isaiah being the only person in God’s presence who actually saw what was going on and responded. He was tuned in while others were simply “in church doing time.”

Consider yet the stories of Simeon and Anna . Unlike the religious leaders of their day, they truly recognized the Son of God and the authority God had placed in a tiny baby!

Leaders are those who typically “see” more than those around them. They recognize true authority when it is manifested.

Leadership Authority, Part 3

Wed, 15 Dec 2021 21:10:03 GMT

[This is my third post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

The third of Watchman Nee's Ten Commandments of Spiritual Authority states that:

3. The channel of delegated authority is responsible to God for how that authority is exercised.

As often seen in the Biblical narrative, authority wrongly exercised by one leads to another raised in his or her stead.

Although known as the meekest man on the earth, Moses gave way to frustration and anger, forfeiting the possibility of entering the Promised Land . He failed to speak to the rock when instructed by God to do so, choosing rather to strike it as he had done before. Eventually Joshua replaced him, taking on the responsibility of leading the people of Israel into Canaan, something Moses had both planned and longed to do.

Another biblical character—King Saul—became power hungry and consumed with self-preservation not long after his disobedience to God's commands communicated to him through the prophet Samuel. At that point, a young worshiper named David began his ascension toward the throne through a series of events. First, he was anointed by Samuel as a replacement to King Saul, and second, he initiated victories over Israel's enemies that put him on a direct collision course with Saul's kingship. When Saul attempted to kill David and protect his position, David was put in a number of situations in which he could have easily fulfilled what he knew was coming his way. By choosing not to take advantage of these opportunities and prematurely end Saul's reign (see 1 Samuel 24 and 26 ), David further proved his character and ability to handle power and authority.

Often the greatest enemy of tomorrow's success is today's success! If a leader is not careful, arrogance and pride set in, clouding his or her perspective on the source and ultimate basis of authority. A leader can begin to feel entitled to their position and authority and quickly spiral out of control. As stated in my prior post— “Leadership is a stewardship, it is temporary, and you're accountable.”

Leadership Authority, Part 2

Thu, 09 Dec 2021 23:06:19 GMT

[This is my second post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

Here is the second of Watchman Nee’s Ten Commandments of Spiritual Authority:

2. God’s delegated authority does not belong to the person exercising it—that person is just a channel.

One of my favorite communicators is Andy Stanley; he typically creates a one-liner that captures the essence of his message. One I remember from years ago is, “Leadership is a stewardship, it is temporary, and you’re accountable.” He was expounding on a passage repeated four times in the book of Daniel ( 4:17 , 4:25 , 4:32 , 5:21 ) that essentially states: “The Most High God is sovereign over all kingdoms on earth and sets over them anyone he wishes.”

My leadership is a stewardship, it is temporary, and I am accountable. It's on me to be a good steward of my authority, to lead for maximum impact, and live responsibly before God. I am simply a channel of God's authority to those under me. King Nebuchadnezzar had this point made to him three times, his successor—Belshazzar—only once.

Nebuchadnezzar learned to steward his leadership the hard way. He was sent out into the wild to live like an animal until he:

Acknowledged that Heaven rules.
Renounced his sins by doing what was right .
Renounced his wickedness by being kind to the oppressed .
Acknowledged that the Most High is sovereign over all kingdoms on earth and gives them to anyone he wishes.

We read that Nebuchadnezzar finally “got it”… praising, exalting, and glorifying the King of heaven ! The later king—Belshazzar—treated his predecessor’s most important life lesson with contempt and lost everything including his life.

Leadership Authority, Part 1

Wed, 01 Dec 2021 11:19:21 GMT

[This is my first post of ten in my “Vintage Wednesday” series on “Leadership Authority,” re-written/updated from a blogpost back in May of 2011.]

Much has been written on authority and how it relates to leadership. In the last few decades we've witnessed time and again a general lack of respect for authority and the crumbling of structures in which these authorities have operated. We've also generally been taught that those who reject authority are under condemnation. But is it also possible that those who claim authority are actually not “in authority” at all? And if that is the case should one seek out another authority, especially when it comes to spiritual authority?

Sometime ago, I came across Watchman Nee's Ten Commandments of Spiritual Authority. As a student of leadership I found his insights fascinating. In this series of posts, I'll look at each of “Nee's commandments” and discuss the importance of having a correct understanding of authority.

1. One who learns spiritual authority as the power base for ministry must recognize the essential Source of all authority—God.

While many rely on their position granted to them by another human being, true spiritual authority can only stem from God. Positional leadership will always be limited in its power; people ultimately respect and follow the influence of one who is anointed with authority from above.

Practically speaking, when a spiritual leader is no longer living under the authority of God (and we might add—His Word…as this is how we get to know God and live and lead according to His principles), those underneath are granted recourse. Two quick examples: 1) Story of Jehu in 2 Kings 9 , & the response of the Bereans to Apostle Paul in Acts 17:11 .

In a similar vein, this is also true in any business or organization. Everyone in leadership is under the authority of their director or manager, and, even the person at the top is ultimately subject (or should be) to the authority of the organization's vision, mission, and values.

The Great Initiator, Part 8 (SAUL)

Wed, 24 Nov 2021 17:19:19 GMT

[This is my eighth and final post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

Saul is on a mission—one he fervently believes in—when suddenly God invades his space through a blinding flash. This prompts a 180-degree turn in Saul's heart, tipping a domino that will result in the Gentile world coming to Christ. Again, God initiates, a person responds, and Gospel shockwaves reverberate around the world.

In the stories of every character featured over the last number of weeks, God was the Great Initiator.

This is the ultimate perspective that should impact every aspect of our leadership. Not “kudos to us” but rather “kudos to God.” Apart from Him I can do nothing . The Psalmist reminds us that, “Unless the Lord builds the house, the builders labor in vain” (Psalm 127:1a). God invades our space to call, equip, empower, and direct us in our sphere of leadership for the sake of His Kingdom.

Leadership is not about us. It is not about us striking out on some journey and equipping ourselves with certain skills to fulfill our purposes. Rather, God invades our space to fulfill His purposes for the sake of the world and His glory.

The Great Initiator, Part 7 (MARY)

Wed, 17 Nov 2021 14:27:37 GMT

[This is my seventh post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

A young lady is simply minding her business one day when an angel appears and announces that she will bear the Son of the Most High. God initiates, Mary complies, and the world has never been the same since.

Several questions come to mind:

Was there any other young lady around this time that God could have chosen—someone of humility, courage, and integrity?
Would Mary have made this decision had she known the resulting pain she would bear in accepting this call?
Why does God often choose and equip the nobodies of society to fulfill His will in the world?

Key lessons for leaders based on the questions above:

Regardless of my current status, fulfillment, or dreams, I must continuously work on becoming a leader worth following.
I must choose clarity over certainty, realizing that the future is always uncertain and I must lead by faith based on what's currently known. Fear of the future paralyzes; life's pain can develop character and shape me for greater future success.
I know who I am and whose I am and that is enough. I don't underestimate my potential when I am in the will of God, knowing that He is for me and works through me; my role is to stay faithful. All I do is to His glory whether I am involved in something big or small.

The Great Initiator, Part 6 (ISAIAH)

Wed, 10 Nov 2021 14:49:17 GMT

[This is my sixth post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

Isaiah is worshiping when suddenly he gets more than he bargained for. Seized by his imminent fate, Isaiah cries out, God intervenes, and Isaiah is spared. God then initiates a call (“Whom shall I send? And who will go for us?”), Isaiah responds, and a Messiah is foretold Who will take salvation to the ends of the earth ( Isaiah 49:6 ).

Isn't it interesting that only one man in the presence of the Lord that day was changed! How many times have I had people come up to me after a presentation and say—"Man, that challenged me." Here's the problem. We get this little buzz in our spirit or this cool idea stirring in my our brains but then do nothing with it! We're simply challenged, not changed. What a waste of time.

Isaiah saw, he heard, and he ACTED. Read the text in Isaiah 6 and you'll also note that God never called Isaiah directly; Isaiah just happened to be tuned in to God's channel that day. He was the only one in the audience who responded.

Here's the key takeaway for leaders: Significance is not found in who we are but in whose we are. It's not found in our mission but in whose mission we join. Take action today and join God where He is already at work in our world!

The Great Initiator, Part 5 (DAVID)

Wed, 03 Nov 2021 12:55:58 GMT

[This is my fifth post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

David is tending sheep. Anointed one day by God's representative Samuel, David is suddenly thrust toward kingship. But first, a series of challenges including harrowing escapes, near-death encounters, and mischaracterization beset David. God initiates, David submits, and years later after a very difficult journey, David aspires to what was promised.

Did the Great Initiator design all the challenges? Or did He equip David to overcome them? Was David a better leader for it or could he have had the same amount of success without them?

Several key takeaways for leaders:

God—the Great Initiator—may reveal His calling early on but its fulfillment lies years ahead. Will you and I remain committed despite trials, setbacks, and mischaracterization?
Current problems and obstacles in life provide great opportunities to prepare for future leadership challenges.
David was a worshiper—a writer of psalms/songs who trusted in God's sovereignty, no matter what the outcome. Do you and I choose FAITH, worshiping in the middle of difficulty? (On this point, Otto Koning's sermon on “ The Weapon of Rejoicing ” has been so instrumental in my life)

The Great Initiator, Part 4 (GIDEON)

Wed, 27 Oct 2021 14:50:07 GMT

[This is my fourth post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

Gideon is cowering in a winepress, beating out his wheat; it's the last place the Midianites will look for a guy trying to survive. Suddenly a messenger from God appears and refers to Gideon as a mighty warrior. It's an identity he's never assumed nor believes. Gideon attempts to sidestep his calling but ultimately ends up becoming general of a small army. God initiates, Gideon responds, and a simple act of obedience rescues an entire nation from the oppressive Midianites.

Again, super cool story of a guy who went from passivity to greatness. Notice the following key points:

We are made in God's image ( Exodus 15:3 refers to God as a Warrior) to accomplish great things. God loves to give us a new identity based on what He does through us ( Judges 6:12 …see also Revelation 2:17 & 3:12 )
We should utilize the strength we have ( Judges 6:14-16 ). God has equipped us and acts on our behalf when we step out in faith believing that He is WITH us.
God loves to reveal Himself and affirm us. Gideon asks God for three signs ( Judges 6:17-23 , 6:36-38 , & 6:39-40 ) and God one-ups him with one more ( 7:9-15 ) for good measure.
We are limited more by what we have than by what we don't have ( Judges 7:1-7 teaches us this great irony—what we really need is an unlimited supply of resources provided by the Great Initiator!).
Worship precedes victory. In Judges 7:15-22 we see a unique battle strategy involving worship—the Shema ( Deuteronomy 6:4 ) was usually accompanied by the blowing of trumpets—and faith (standing still while holding a small light) that led to a great victory over the enemy.

God is the Great Initiator and Gideon becomes a hero among men. Unfortunately, this story also leaves us with a stark warning. If the hero takes one iota of glory for what God has done through him, his legacy can easily be destroyed (see Judges 8:22-27 & Judges 9 ).

The Great Initiator, Part 3 (MOSES)

Wed, 20 Oct 2021 13:12:09 GMT

[This is my third post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

Moses wakes up one day to the reality that he's been strategically positioned for the deliverance of his people. Taking things into his own hands, he kills a slave driver and appoints himself leader of a nation. Moses' leadership lasts for just a moment however and suddenly he's hightailing it for the desert. Forty years later at a burning bush, God initiates and Moses' dream finally becomes a reality; this time on God's terms.

That's the short version. For Moses it took 80 years to realize his dreams. And I have to ask how much time he could have saved had he followed the Great Initiator's lead earlier? He was born into a family without privilege, then moved into a most advantageous environment, and then most likely trained as a great warrior (some historians believe he led for Egypt a military campaign into Ethiopia in his younger years). I wonder if Moses woke up one day, putting two and two together, thinking— “ I've been strategically placed in my world to deliver my people from tyranny!" In any case, here are several lessons for leaders to consider when processing Moses' story:

Waiting for God to initiate and catalyze our life mission takes patience and discernment.
Our gifts and abilities can grow at a faster rate than our personal character necessary for success. Developing the first two without focus on the latter inevitably leads to failure.
Moving too quickly on our perception of our call can lead to disastrous results and a delay in fulfilling our life's mission.

Thankfully, the Great Initiator redeemed Moses' failure and retooled him for future success. Next to Jesus, Moses is probably the meekest man who has ever walked on our planet.

The Great Initiator, Part 2 (NOAH)

Mon, 18 Oct 2021 21:33:29 GMT

[This is my second post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

Noah is raising three sons. He's a righteous man, blameless in his community, and walking in the steps of his Creator. God invades his space one day and announces that the world is going down. Suddenly Noah finds himself constructing a giant life preserver and then he's out on the high seas with his family. God initiates, Noah obeys, and the planet is saved.

Pretty cool story. We all love to tell this one to our kids and grandkids. But the real story isn't Noah. It's God. It's God—the Great Initiator—who sees the earth going to “hell in a hand-basket” and says something needs to be done about it! Consider His mercy and long-suffering spirit toward humanity who has chosen to reject Him. What would you have done had you been God?

It speaks largely to the character and nature of God. He's generous, life-giving, and will do whatever it takes to ultimately preserve the human race. Eventually He sends His Son to ultimately redeem humanity and get us out of our mess.

On Noah's part—and to our part practically speaking—there are several key factors to God initiating us toward greatness/success:

Go against the flow: Maintain your righteousness and integrity when everyone around you is not!
Act in Faith: Be willing to step out and do something that has never been done before (in Noah's time many believe it hadn't even rained up until this time…WHY build an ark?).
Do for a few what you wish you could do for everyone: Lead those within your sphere of influence (in Noah's case—his family) to stand against the peer pressure all around.

The Great Initiator, Part 1

Wed, 06 Oct 2021 13:27:18 GMT

[This is my first post of eight in my “Vintage Wednesday” series on “The Great Initiator,” re-written/updated from a blogpost back in April of 2011.]

The Scriptures tells us that God is the Author and Finisher of our faith ( Hebrews 12:2 ). Two Old Testament authors propose that He also sustains us in the middle ( Psalm 55:22 , Isaiah 46:4 ). And according to 1 Peter 2:9 , God calls us out of darkness into His wonderful light. You could say that God is the “Great Initiator.”

Over the next few weeks, I will be looking at a number of Bible characters and show how their leadership was initiated and sustained by God for their success. Too often we adopt the concept—whether stated explicitly or not—that we have pulled ourselves up by our own bootstraps. “I worked for this…I earned it…I deserve what I have.”

First of all, no one can pull themselves up by their own bootstraps. And secondly, almost everyone's success—especially for those of us from North America—is due to number of factors. Many of us were:

Born into a stable family where love was the operating software, good nutrition and health were normative, and a solid education was a given.
Trained in disciplines (think “chores”) from an early age and taught how to work, hence having a work ethic.
Raised in a country that protects individual rights, religious freedoms, and gives ample opportunities for economic flourishing.

So practice gratitude. Be ever grateful for your opportunities in life and never take them for granted. And secondly, practice generosity. Share freely and sacrificially what you have been given. It's both a responsibility and an occasion for joy .

Getting Ticked Without Sinning, Part 3

Wed, 22 Sep 2021 14:16:07 GMT

[This is my third and final post of three in my “Vintage Wednesday” series on “Getting Ticked Without Sinning,” re-written/updated from a blogpost back in March of 2011.]

So what are some practical ways to overcome my negative emotions or anger when I am put under pressure, treated unfairly, or simply at the end of my rope? Below are some appropriate and Biblical recommendations for you to consider.

Be on your guard. Jesus told his disciples to watch and pray so they wouldn't enter into temptation ( Mark 14:38 ). Be aware of potential situations where you may be tempted to get angry and prepare yourself. Just like a problem acknowledged is a problem half solved, so you can mitigate your anger through mental and spiritual preparation.
Center on God, not yourself. Our default mechanism is to focus on how we feel and how we have been treated unjustly. Instead, ask God how He feels about the situation, and how He handled rejection and injustice when walking this earth. Since God designed our emotions ask Him how we should process them and how we should respond.
Think and pray before you speak. Since our default is often to react rashly rather than take a step back and contemplate the situation, count to ten before responding and use that time to seek God on the issue. On "thinking," consider this quote by Viktor E. Frankl. On “praying,” ponder these words by the Apostle James.
Decipher what is true. Often we react to the 90% or less of what is not true rather than consider the 10% or more of what is true. See if there's any truth (that you may need to hear!) in what set you off and focus on that.
Express your emotions with wisdom. Avoid criticizing or placing blame by using "I" instead of “you” statements to describe the problem ("I felt this way when…"). Be respectful and specific.
Engage a mediator (see Matthew 18:15-17 ). Find someone trustworthy that can help you work out the problem or bring resolution between you and another.
Act to feel (see Psalm 34:14 ). Choose to forgive (see Ephesians 4:32 ) regardless of your feelings…those often follow after an act of the will.

Getting Ticked Without Sinning, Part 2

Wed, 15 Sep 2021 20:05:09 GMT

[This is my second post of three in my “Vintage Wednesday” series on “Getting Ticked Without Sinning,” re-written/updated from a blogpost back in March of 2011.]

Last week I shared a story of losing my cool in an airport back when I was single, stressed, and dealing with culture shock. I had to repent of my incorrect handling of anger.

Ephesians 4:26-27 gives us some directives on managing our anger. “In your anger do not sin,” Paul says. “Do not let the sun go down while you are still angry, and do not give the devil a foothold.”

First, note that the Greek word for anger here is actually a command. Anger is an emotion that must be felt—not suppressed or denied. We're ordered to be angry. In fact, anger is a negative emotion one keenly feels when perceiving that an act of injustice has occurred.

So not all anger is bad. It's evidence, you might say, that we've been made in God's image. Something within us cries out for the world to be made right.

Next, Paul points out; do not sin in your anger. “Go ahead—be mad,” he writes, “but when you're ticked off, remember that sinning is off limits!”

Our problem is not anger; rather, it's the sinful ways we tend to respond to it. Expressing anger in immature, selfish, and hurtful ways is always sin. If we don't properly deal with our anger it can destroy both us and others. Buried anger eventually leads a person into pits of depression. Concealed anger eventually leaks out and poisons relationships, much like toxic waste that seeps into the water table.

Last of all, deal with your anger quickly—before the sun sets! The longer you wait the harder it is to resolve an issue. Going to bed angry makes your anger behave like cement; it hardens during the night. Holding on to anger also builds a wall of resentment between relationships. One person wisely said, “Do not erect a shrine to your anger in your heart. If you do, the devil will appoint himself its priest.”

So how do you deal with your anger? Do you tend to own it and get over it or do you tend to excuse it or suppress it? Be brave, leave a comment. Share your strategies for overcoming anger; your coping mechanisms, or a story of redemption despite a negative experience. (Next week I'll wrap up this series with some tips on overcoming our anger/negative emotion)

Getting Ticked Without Sinning, Part 1

Wed, 08 Sep 2021 14:51:10 GMT

[This is my first post of three in my “Vintage Wednesday” series on “Getting Ticked Without Sinning,” re-written/updated from a blogpost back in March of 2011.]

Sometime ago my wife and I were returning from an anniversary getaway. While enduring a rather lengthy layover in Chicago's O'Hare, we were startled to see a man get kicked off his flight. After a United agent had checked his boarding pass, this young man had thrown a rather rude comment over his shoulder while entering the jet bridge. Apparently he had had enough that day with flight delays, re-routes, gate changes, etc. That brief retort, however, cost him his flight; a manager rushed onto the plane and forced him off. Cursing and yelling, this angry traveler demanded his rights and berated the gate agents while his flight continued to board without him. He finally stomped off down the concourse in a fit of rage.

I'm sure most people present thought he was a complete loser, and, in some ways he was, especially that day. But I couldn't help putting myself in his shoes and feeling his pain. He had been pushed to the edge, and had snapped. Has that ever happened to you?

I vividly remember when I once “lost” it. It also happened right before I boarded a flight. I was still single, traveling in China with a group of guys. Struggling with culture shock and fear of getting apprehended by the authorities, I came unglued when a security agent asked me to open my bag. I pretended I hadn't heard, put my head down, and forged ahead toward my gate. Of course I didn't get far. Amazingly, they held the plane for me while examining my bags. After a brief investigation, they let me board without further trouble.

I remember my embarrassment; my overwhelming sense of guilt for having left such a terrible testimony. I also did a lot of repenting that evening—before the sun set.

Ephesians 4:26-27 gives us some directives on handling anger. “In your anger do not sin,” Paul says. “Do not let the sun go down while you are still angry, and do not give the devil a foothold.”

Next week I'll further unpack this text. For now, just a simple question: How have you dealt with your anger—your negative emotions when pushed to the brink?

Turning Despair into Hope

Mon, 06 Sep 2021 16:42:44 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 16:1-8)

“When the Sabbath was over, Mary Magdalene, Mary the mother of James, and Salome bought spices so that they might go to anoint Jesus' body. Very early on the first day of the week, just after sunrise, they were on their way to the tomb and they asked each other, 'Who will roll the stone away from the entrance of the tomb?'” (See Mark 16:1-8 for full text)

In Mark 16:1–8, women seeking to anoint the body of Christ early Sunday morning were shocked to discover an empty grave. A white-robed young man inside the tomb was waiting for them with a calming message. “Don't be alarmed,” he said. “You are looking for Jesus the Nazarene, who was crucified. He has risen! He is not here. See the place where they laid him. But go, tell his disciples and Peter, 'He is going ahead of you into Galilee. There you will see him, just as he told you.'” First note that Peter was specifically named for a special word of reassurance and obvious forgiveness after his soul-crushing denial of Jesus. Second, consider the past-tense verbs in the man's message confirming with absolute certainty the reality of Jesus' resurrection. Third, observe the future promise that they would again see Jesus. Serving leaders redeem others' past mistakes, fulfill their promises, and turn despair into hope.

KEY QUESTIONS: When have I experienced redemption for past mistakes? How might I do that for others? When have I had an opportunity to turn people's despair into hope? Who needs me right now to speak hope and healing into their experience?

Defining Holiness, Part 3

Wed, 01 Sep 2021 12:31:08 GMT

[This is my third post of three in my “Vintage Wednesday” series on “Defining Holiness,” re-written/updated from a blogpost back in March of 2011.]

Over 1500 years ago a certain Simeon Stylites believed that he could live a holier life by living separate from the people of the world. This monastic, according to some accounts , lived atop a pole for 37 years!

While living separate from the world, Simeon failed to realize that holiness is not just about avoiding sins of commission. It's also about sins of omission. By escaping the world he failed to be God/Christ-like, bringing healing to a broken world.

By simply turning off the news, shutting off the world, or escaping into a community of safety and tranquility, one is not becoming more holy. One must engage with the world. One must become a “little Christ” in a world of tragedy and pain.

So don't turn off the news or run from the world. Pray for the brokenness around you. Get out there and get your hands dirty. Get involved. Embrace holiness this week by responding to a request for funds from a non-profit you believe in ( Asia Harvest is still at the top of my list!), going on a vacation with a purpose (think “short term mission”), or simply volunteering at local food bank. Be holy by helping heal the world!

Transformative Influence After You're Gone

Mon, 30 Aug 2021 20:40:05 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:39-46)

“And when the centurion, who stood there in front of Jesus, saw how he died, he said, 'Surely this man was the Son of God!' …So as evening approached, Joseph of Arimathea, a prominent member of the Council, who was himself waiting for the kingdom of God, went boldly to Pilate and asked for Jesus' body.” (See Mark 15:39-46 for full text)

In Mark 15:39–46, two unlikely men were deeply impacted by Jesus. One was a Roman centurion who, on observing Jesus' death, proclaimed, “Surely this man was the Son of God!” His declaration was especially significant considering that most Romans would have believed their reigning emperor was the son of a deity. The other was an elite member of the religious ruling body: Joseph of Arimathea. No doubt risking his reputation and jeopardizing his position, this man boldly went to Pilate and requested the body of Christ. Wrapping the corpse in linen, he placed it in his own tomb. The text notes that Joseph had been “waiting for the kingdom of God.” His act of quiet love and sacrifice speaks loudly of his faith in one who embodied ultimate love and sacrifice. These two men with such differing worldviews had intersected with the life and death of Jesus. Serving leaders have transformative influence even after they're gone.

KEY QUESTIONS: Do I care about the consequences of my life—the influence I'll have after I'm gone? What can I do today to ensure a positive, transformative legacy? How has Jesus' life and death continued to impact my life? How will it affect my death?

Defining Holiness, Part 2

Wed, 25 Aug 2021 16:34:54 GMT

[This is my second post of three in my “Vintage Wednesday” series on “Defining Holiness,” re-written/updated from a blogpost back in March of 2011.]

Last week I stated that holiness in the Hebrew context connoted dedication or devotion to a particular purpose. Anything that comes between us and God (“idolatry”) is unholy since it robs us of our wholehearted devotion to God. In the Greek context, “separation” is emphasized with connection to the idea of “God-likeness”. It's with concern for this latter definition that I would like to focus my attention today.

In the beginning, God created us in His image. This means that we were designed to create, and in a sense—to be like God. This shouldn't be confused however with the satanic obsession many have had throughout the ages of attempting to be God (Lucifer's original sin from which all other sins have flowed). Rather, we were made for God to inhabit us—Christ's righteousness to envelope us—so that we might be sanctified for every good and creative work in restoring a broken planet. When sin, corruption, and destruction become the earth's norm, our holiness counteracts to fulfill God's restorative purposes for His ultimate glory.

God's intention was for a world of harmonious relationships; God with man, man with man, and man with creation. Because of the redemptive work of Christ, we become “little Christs” (Christians) to recreate a world where humanity once again can “walk with God in the garden,” as Adam and Eve once did. This is true holiness.

If one has been redeemed, he or she has a passion to create, to bring redemption into his or her sphere of influence. On the other hand, if one has simply “prayed the prayer,” is indulging in idolatry (serving self, pleasure, and anything other than God), or is simply waiting around for heaven to show up; he or she has only pursued “fire insurance” and does not understood personal holiness.

One could even question whether or not that person will be ultimately saved considering the Apostle Paul's words, “to work out [our] salvation with fear and trembling” ( Philippians 2:12 ). Remember that in the same breath, Paul reminded us that we must work it out since God is working in and through us “to fulfill His good purpose” ( Philippians 2:13 ).

So what do you believe about personal holiness? I realize that God must ultimately make us holy by remaking us in his image—but what does it look like for you to pursue holiness as stated in Hebrews 12:14 ?

Pushing Through the Darkness

Tue, 24 Aug 2021 14:40:19 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:33-37)

“At noon, darkness came over the whole land until three in the afternoon. And at three in the afternoon Jesus cried out in a loud voice, 'Eloi, Eloi, lema sabachthani?' (which means 'My God, my God, why have you forsaken me?')…With a loud cry, Jesus breathed his last.” (See Mark 15:33-37 for full text)

In Mark 15:33–37, Jesus gave up his life in the moment of greatest darkness. The text notes that “darkness came over the whole land until three in the afternoon.” God “lost his firstborn” in an experience like Pharaoh's several millennia earlier just after the ninth plague of darkness. Jesus suffered ultimate rejection and absolute darkness in his soul when even the Father—his Audience of One—seemingly turned his back on him. As sin-bearer for all the blackness of evil, Jesus was abandoned completely in death. The disciples, religious leaders, Roman officials, creation, and even God the Father had turned their backs on him. In this moment there was no collaboration; Jesus was on his own to chart his course through the darkest night. His selfless act of bearing the world's sin ushered in an era of eternal light. Sometimes serving leaders are all alone. Yet they push through the darkness to bring light to the world.

KEY QUESTIONS: When have I felt completely abandoned? Who or what did I turn to? How can I push through the darkness when little light, if any, appears at the end of the proverbial tunnel? How might being anchored on truth overcome feelings and circumstances?

Defining Holiness, Part 1

Mon, 23 Aug 2021 11:44:57 GMT

[This is my first post of three in my “Vintage Wednesday” series on “Defining Holiness,” re-written/updated from a blogpost back in March of 2011.]

Have you ever been horror stricken by video footage or images of tragic events taking place in our world? Crumbling buildings, tidal waves driven by unseen forces boiling over the countryside destroying everything in its path, fires raging out of control, explosions reducing cities to rubble in the midst of war, starving children...and the list goes on and on.

In a world of instant news coverage, these powerful images have the potential to numb and terrorize. Some folks simply turn it all off, grateful they're alive in their part of the world. For them, ignorance is bliss. The safety zone beckons; maintaining one's culture apart from outside interference is easier and certainly lessens any guilt one might feel for not getting involved. It's also less messy. Not unlike some Christians with a mistaken belief about holiness.

I was once asked by a certain group to submit my perspective on holiness. It was an interesting endeavor. I reflected on various “environments of holiness” I had either been subjected to or had observed throughout my life. Many were well intentioned but also quite limited. The religious tradition I grew up in, for example, focused largely on outward appearance. There was a self-directed righteousness that dealt primarily with externals instead of an internal passion for God and His purposes in a broken world. Holiness was something I did to make sure God wouldn't send me to hell. I focused on maintaining at least a minimum standard of holiness in order to ensure that God would give me heaven in return for my personal piety.

But holiness is multifaceted, definitive of God and his people, and certainly much broader in its scope of practical application. In the Hebrew context it connoted dedication or devotion to a particular purpose. Anything that comes between us and God (“idolatry”) is unholy since it robs us of our wholehearted devotion to God. In the Greek context, “separation” is emphasized with connection to the idea of “God-likeness”.

Next week I'll dive deeper into this latter definition, but for now—what is it that comes between you and God, making you unholy? To whom or what are you dedicated or devoted to—some type of idol perhaps, that robs your affection of God?

Exercising Restraint to Fulfill Your Mission

Mon, 16 Aug 2021 15:55:24 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:26-32)

“The written notice of the charge against him read: The king of the jews….Those who passed by hurled insults at him, shaking their heads and saying, 'So! You who are going to destroy the temple and build it in three days, come down from the cross and save yourself!'” (See Mark 15:26-32 for full text)

In Mark 15:26–32, Jesus' crucifixion under the banner of “king” fulfilled his life purpose despite the tremendous irony and misunderstanding surrounding it. Fully aware of Jesus' innocence, Pilate, the Roman governor, placed a sign over his head with the inscription, “King of the Jews.” The proclamation legally justified the crucifixion considering that any king other than Caesar was high treason to Rome. The Jews, who desired a King to deliver them from the Romans, were highly offended at the title given their hatred and rejection of the Christ. Yet Jesus indeed was—and is—king of both the Jews and the Romans, despite their failure to acknowledge, support, or embrace him. By exercising remarkable restraint, Jesus fulfilled his mission with little or no recognition, approval, or acceptance. Serving leaders serve a higher purpose that has eternal ramifications regardless of current and temporal suffering.

KEY QUESTIONS: What would have been the outcome if Jesus had not exercised restraint on the cross? When do I struggle the most to exercise restrain? What is my higher purpose? How might others' approval or recognition prevent me from accomplishing my mission?

Discovering Your Gift, Part 2

Wed, 11 Aug 2021 23:27:32 GMT

[This is my second post of two in my “Vintage Wednesday” series on “Discovering Your Gift,” re-written/updated from a blogpost back in March of 2011.]

In last week's post I shared two resources from Marcus Buckingham on how to discover your strengths: the Trombone Player Wanted video series and his book, The Truth About You .

Buckingham believes that many people have bought into three myths—two which are: (1) As you grow your personality changes, and (2) You grow the most in your areas of greatest weakness. But the truth is that, (1) As you grow, you become more of who you already are, and (2) You grow the most in your areas of greatest strength.

Consider your daughter coming home from school with an A in English Literature and an F in Calculus. What do you typically focus on? Do you help her conquer her Calculus or stoke her passion for English Literature? Most likely you focus on areas of greatest weakness and thus work on the Calculus. Now while it's true that you ought to assist her in attaining a passing grade, far more time should be invested in your daughter's love of English Literature. Her greatest potential lies in this sphere; she may in fact become a great poet, author, or journalist.

So how do we discover our strengths? Buckingham suggests several things to get us started. First, can you think of any activities that you excel at? Second, is there any work activity you're involved in that recently went from good to great? Third, when your team is in a crunch and needs a great performance, what is the “play” that everyone knows only you can run? Or, what do others think you're really good at doing? Fourth, are there any activities that energize you, making you feel strong, powerful, and fulfilled? Fifth, can you think of any activities that you especially look forward to; meaningful activities that someone might hire you for? And last of all, as with many hobbies, are there work activities you enjoy so much that you almost forget time when doing them?

If most of your answers were negative it may be time for you to try something new. Experiment. Risk. Be bold and adventuresome. Perhaps God has something big out there waiting for you to discover that will bring Him the greatest glory and you the most joy.

For the present, here's a good place to start. Track your activities for a week. Whenever you do something that intrigues you, holds your interest, or perhaps even makes you feel magnificent, write it down and ask yourself some questions. Why did I enjoy it? Can I deliberately do this more often? Can I take this activity from its current level of performance to something much higher? In other words, are there some skills I need to develop in order to sharpen this strength? And lastly, is there someone I need to talk to about allowing me to work more in my area of greatest strength?

Influence at Death

Mon, 09 Aug 2021 15:51:23 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:21-47)

“A certain man from Cyrene, Simon, the father of Alexander and Rufus, was passing by on his way in from the country, and they forced him to carry the cross.” (See Mark 15:21-47 for full text)

In Mark 15:21–47, people responded differently as they observed the crucifixion of Jesus. A certain Simon of Cyrene, the father of Alexander and Rufus, was forced to carry his cross. One wonders if the impact of this event led his family toward faith. The Apostle Paul perhaps confirms this in one of his letters (see Romans 16:13 ). At least one of the soldiers assigned to crucify Jesus confessed that Jesus was the Son of God. The text notes that criminals and religious leaders mocked him while he died. Elsewhere we read that one convict turned to Christ before death (see Luke 23:39–43 ) and a “large number of priests became obedient to the faith” ( Acts 6:7 ). Some women observed the crucifixion from a distance. One prominent member of the religious council, Joseph of Arimathea, buried the body of Jesus in his own tomb. While the reactions were varied, even in death Jesus influenced the masses.

KEY QUESTIONS: What type of legacy will I leave behind? What can I do in life that will increase my influence after I die? Do I tend to avoid funerals and and the subject of death, or do I take opportunities to appreciate a person's legacy and ponder my life's purpose?

Discovering Your Gift, Part 1

Wed, 04 Aug 2021 11:16:57 GMT

[This is my first post of two in my “Vintage Wednesday” series on “Discovering Your Gift,” re-written/updated from a blogpost back in March of 2011.]

At age seventeen I flew out to Alberta, Canada to visit my brother who was teaching in a small parochial school on the prairie. Escaping the classroom, Tim went skiing with me in the Rockies and introduced me to his hockey-playing friends. I dodged moguls at Lake Louise, floated through powder at Castle Mountain, and played hockey against a team consisting mostly of RCMP (Royal Canadian Mounted Police) officers. It was an unforgettable week!

Two years later I headed west again. I was destined for more phenomenal skiing and fast hockey plus some school teaching on the side. I thought I had my gifts figured out—something to do with sports and the great outdoors. But during that first year in Western Canada I played very few games and hardly hit the slopes. My first year in the classroom turned into a second and a third. I was discovering my areas of greatest strength by trying something new. In fact, teaching and speaking became a passion.

Had you interviewed me prior to moving west, however, you would have heard something entirely different. I would have told you that concrete construction or something connected with agriculture was on my horizon.

Last week I talked about maximizing your gift. But what if you haven't discovered it? What if you don't know what your strengths are and are only painfully aware of your weaknesses? Can you in fact discover your gifts and begin moving toward your strengths zone? Where does the journey begin?

Author Marcus Buckingham has produced some great resources on discovering one's strengths. I've used his Trombone Player Wanted video series to help others discover their gifts and start putting them to work. One of my hottest selling resources at leadership seminars and youth conferences has been his book, The Truth About You .

Next week I'll share more from Buckingham's work. For now, consider your past experiences and your attitude toward trying new things. Are there indicators during past events that have pointed toward your strengths? Are you willing to step out and try something new?

Forbearing Quietly

Mon, 02 Aug 2021 15:30:22 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:16-20)

“Again and again they struck him on the head with a staff and spit on him. Falling on their knees, they paid homage to him. And when they had mocked him, they took off the purple robe and put his own clothes on him. Then they led him out to crucify him.” (See Mark 15:16-20 for full text)

In Mark 15:16–20, Jesus was beaten, spat upon, mocked, and led away to be crucified by Roman soldiers. Their scornful taunt, “Hail, king of the Jews!” was a parody for their expression addressing the Emperor. Although considered innocent by governor Pilate, the soldiers exhibited their concept of strength by brutally torturing a defenseless man. As sovereign ruler of the universe, Jesus revealed his strength by forbearing quietly under the cruelty of those who ultimately derived life from his Word. Their cowardice speaks to the void of leadership evident in so many power structures that overpower and bully the weak. Jesus' resignation to a plan that served the best interests of all humanity was no simple feat. It took the greatest form of power to resist proving who he really was. As their future judge, Jesus extended mercy by not prosecuting them for using their authority to abuse, destroy, and humiliate.

KEY QUESTIONS: When have the best interests of others collided with my desires? When do I find it most difficult to forbear quietly? Have I ever used my strength to overpower and possibly bully others? How could I have responded differently? When has my strength been under control?

Maximizing Your Gift, Part 2

Wed, 28 Jul 2021 15:02:29 GMT

[This is part two of two in my “Vintage Wednesday” series on “Maximizing Your Gift,” re-written/updated from a blogpost back in February of 2011.]

Last week I finished my post with the questions: Did I just wake up one day and decide to be a public speaker? Did my awareness of God utilizing this gift within me come into sharp focus in a moment?

No, not at all. In fact, just the opposite. I more or less grew into it. My fear of audiences slowly faded. My speaking style morphed over time into what it is today. Oh, I still get nervous sometimes before getting on stage. I still quake a little at the fear of failure. And I certainly still have a great amount to work on in developing my speaking skills and presentations. But I'm moving upward and onward. I've read books on communication. I've listened to great communicators and still do. I also constantly seek feedback on my presentations.

I think I've discovered my gift. God orchestrated various events throughout my childhood and adolescence to bring me to this point. I clearly know that this is the talent he has called me to utilize for His glory. He requires that I not bury it, that I not waste it.

I was reminded of all this while reading Erwin McManus' insights into the parable of the talents ( Luke 19:11-27 ): “God sees not only who we are, but who we can become. When we neglect our God-given capacity, when we refuse to maximize our God-given potential, it is wickedness in the sight of God.”

Did you catch that? The guy who buried his gift is called a “wicked servant”! Sometimes sins of omission are just as great as sins of commission.

Every one of us has potential. Every one of us has a God-given talent that He wants to maximize for His glory. And to not utilize it or to not develop it to its full capacity is considered wicked.

So what is your gift…have you discovered it? If so, what are you doing with it? And finally, are you going to do everything in your power to maximize it for God's glory?

Defeating Power and Control

Mon, 26 Jul 2021 12:24:33 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:6-15)

“‘Do you want me to release to you the king of the Jews?' asked Pilate, knowing it was out of self-interest that the chief priests had handed Jesus over to him. But the chief priests stirred up the crowd to have Pilate release Barabbas instead.” (See Mark 15:6-15 for full text)

In Mark 15:6–15, Pilate capitulated to fear by releasing a revolutionary named Barabbas and handing Jesus over to the crowds to be crucified. Pilate clearly saw that the religious leaders were motivated by bitterness and envy. He therefore sought the crowds' favor in overturning their evil aspirations. They were one step ahead of him, however, and had stirred up the crowds against Jesus, persuading them to seek Barabbas's release. Incidentally, the religious leaders chose one who truly represented their idea of kingdom, one who already had attempted to overthrow Rome through violent means. It was the ultimate rejection of Jesus' leadership paradigm, where power and control are defeated by love and service. Ironically, Pilate released Rome's greatest threat and condemned to death its best hope to satisfy the crowd and spare himself further trouble. Jesus ultimately destroyed both bitterness and fear by renouncing self-interest.

KEY QUESTIONS: When has bitterness or envy motivated me to make a poor decision? Is my default toward power and control or toward love and service? How might I effectively renounce self-interest and begin operating with an others-oriented mindset?

Maximizing Your Gift, Part 1

Wed, 21 Jul 2021 14:03:10 GMT

[This is part one of two in my “Vintage Wednesday” series on “Maximizing Your Gift,” re-written/updated from a blogpost back in February of 2011.]

I remember winning the privilege of standing before my whole school to recite a speech. I had spent hours and hours writing it, then rewriting it, and finally memorizing it. After presenting it to my class, I was chosen along with several others to present it to the entire student body.

I well remember my apprehension leading up to that event. I was frightened by the thought of staring into a sea of faces while quoting from memory my carefully prepared speech. What if I forgot a line? What if everything crumbled from that point onward? What if I made a complete fool of myself?

I survived and probably did okay. I think some even enjoyed it. But my discomfort leading up to that moment and throughout those five minutes on stage was not quickly forgotten.

Thinking back on all the stress I experienced in connection to that speech makes me wonder why I ever continued on in that sphere. Why am I a public speaker today? What motivated me to press on? Why do I absolutely love what I do now but feared so much back then? What ultimately prompted me to work on a God-given gift I didn't know I even had until years later?

It wasn't until the end of my teen years that I began to flow in this capacity again. I was given a special oratory part for a choir program. I started teaching school and coaching my students in how to give effective speeches. I preached at the local church I attended. I got involved in prison ministry and spoke to inmates from the platform. All this happened before I had discerned a life career.

Did I just wake up one day and decide to be a public speaker? Did my awareness of God utilizing this gift within me come into sharp focus in a moment? Tune in next week for my response to these questions.

Refusing to Defend Yourself

Mon, 19 Jul 2021 17:32:51 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 15:1-5)

“The chief priests accused him of many things. So again Pilate asked him, 'Aren't you going to answer? See how many things they are accusing you of.' But Jesus still made no reply, and Pilate was amazed.” (See Mark 15:1-5 for full text)

In Mark 15:1–5, Pilate was amazed at Jesus' refusal to defend himself. The religious leaders had obviously informed the Roman governor that Jesus was a political threat. They knew it was the only charge Rome would consider serious enough for Jesus' execution. To Pilate's question, “Are you the king of the Jews?” Jesus simply replied, “You have said so.” Heaven's power and authority was face-to-face with Rome, though Pilate's idea of kingdom was unlike anything Jesus had in mind. Consider the irony of Jesus on trial for political reasons after refusing to lead a political uprising throughout his ministry. The Jews anticipated a political Messiah while Rome feared and guarded against such. The Jews condemned him for his spiritual claim which was of no concern to Rome yet accused him before Pilate of exactly what had disappointed them most about Jesus. Jesus refused to defend himself, unfazed by all the absurdity.

KEY QUESTIONS: How quick am I to defend myself when falsely accused? How about when I am confronted on any matter? When should I simply let things go and not say anything? Why does this matter? Do I “amaze” people by my non-defensive spirit and attitude?

Epistle to Diognetus

Wed, 14 Jul 2021 10:28:38 GMT

[A number of years ago our neighbors across the road moved out. We didn't get the chance to say good-bye. Not that we had ever really said hello. We waved at each other from time to time, but that was about it. Oh, we were planning to get to know them better—eventually. But that never happened, and suddenly they were gone. I wonder what they thought of us? Were we simply the “friendly-from-a-distance” neighbors? The folks across the road who kept to themselves? How about “radical Christians” typical of those found in the book of Acts? Probably not. Written in the second century, the Epistle to Diognetus describes a Christianity I hope will eventually define me.]

“The Christians are not distinguished from other men by country, by language, nor by civil institutions. For they neither dwell in cities by themselves, nor use a peculiar tongue, no lead a singular mode of life. They dwell in the Grecian or barbarian cities, as the case may be; they follow the usage of the country in dress, food, and the other affairs of life. Yet they present a wonderful and confessedly paradoxical conduct. They dwell in their own native lands, but as strangers.

“They take part in all things, as citizens; and they suffer all things, as foreigners. Every foreign country is a fatherland to them, and every native land is a foreign. They marry, like all others; they have children; but they do not cast away their offspring. They have the table in common, but not wives. They are in the flesh, but do not live after the flesh. They live upon the earth but are citizens of heaven. They obey the existing laws, and excel the laws by their lives.

“They love all, and are persecuted by all. They are unknown, and yet they are condemned. They are killed and are made alive. They are poor and make many rich. They lack all things, and in all things abound. They are reproached, and glory in their reproaches. They are calumniated, and are justified. They are cursed, and they bless. They receive scorn, and they give honor. They do good, and are punished as evil-doers. When punished, they rejoice, as being made alive. By the Jews they are attacked as aliens, and by the Greeks persecuted; and the cause of the enmity their enemies cannot tell.

“In short, what the soul is in the body, the Christians are in the world. The soul is diffused through all the members of the body, and the Christians are spread through the cities of the world. The soul dwells in the body, but it is not of the body; so the Christians dwell in the world, but are not of the world. The soul, invisible, keeps watch in the visible body; so also the Christians are seen to live in the world, but their piety is invisible. The flesh hates and wars against the soul, suffering no wrong from it, but because it resists fleshly pleasures; and the world hates the Christians with no reason, but that they resist its pleasures. The soul loves the flesh and members, by which it is hated; so the Christians love their haters. The soul is inclosed in the body, but holds the body together; so the Christians are detained in the world as in a prison; but they contain the world. Immortal, the soul dwells in the mortal body; so the Christians dwell in the corruptible, but look for incorruption in heaven. The soul is the better for restriction in food and drink; and the Christians increase, though daily punished. This lot God has assigned to the Christians in the world; and it cannot be taken from them.”

[Powerful isn't it? Perhaps one of the best descriptions about what it means to be salt and light in the world. They were in the world but not of it. They engaged their culture yet were counter-cultural. So how about you and I? What are our neighbors saying about us? Or not saying about us? Are we radical Christians making a difference in our communities?]

Passing the Test of Fear

Mon, 12 Jul 2021 11:56:03 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:66-72)

“But he denied it.…Again he denied it….Immediately the rooster crowed the second time. Then Peter remembered the word Jesus had spoken to him: 'Before the rooster crows twice you will disown me three times.' And he broke down and wept.” (See Mark 14:66-72 for full text)

In Mark 14:66–72, Peter denied Jesus three times before remembering that Jesus had warned him it would happen. Several people accused Peter of connections with Jesus while he waited for the outcome of Jesus' trial. His love and commitment to Jesus, however, did not stand the test of fear. The first two times he was approached, Peter denied his identity with Jesus. The third time Peter denied Jesus himself, invoking curses on himself if indeed he was lying. At that point a rooster crowed, and his conscience was awakened. The author of this Gospel recounts that Peter was overcome with grief. Since many believe that Mark's Gospel is Peter's eyewitness account of the life of Christ, several observations should be made. First, Peter made no attempt to obscure his greatest mistakes. Second, even the most committed can fail. Last, Jesus always offers forgiveness and restoration to the greatest of sinners.

KEY QUESTIONS: Have I ever failed the test of fear? What does this say about my level of love and commitment? Do I tend to live with condemnation and beat myself up for the past? Or am I able to own my mistakes, seek forgiveness and restoration, and move on?

Unity in Diversity, Part 3 ("A Man Named Ivan")

Wed, 07 Jul 2021 15:26:56 GMT

[This is my third and final post in my “Vintage Wednesday” series on “Unity in Diversity,” re-written/updated from a blogpost back in February of 2011.]

Somewhere in my travels I ran into this man named Ivan and heard his story. He works with a ministry called Steeple to People . Their purpose is to bring the Church to People by utilizing the skills, talents, and resources of Christians to meet the needs in their community. Their statement of faith includes a declaration to cooperate and not to compete. Since my meeting with Ivan was brief, most of what I learned about his story came from others.

An elderly gentleman, Ivan is known by most folks in town including the senior citizens, teenagers, police, town council members…and well, just about everyone. For the last twenty plus years Ivan has been investing in his local community. If someone has a problem, they call Ivan. He fixes their things, helps with basic needs, oversees funerals, settles estates, and generally cares for whoever he meets. He also shares his testimony everywhere he goes.

Ivan serves under a group of people from the local community. This board has representation from various denominations including the Methodist, Presbyterian, and Mennonite churches in town. They all collaborate on one thing—serving their community. They all believe that only by working together can they make a difference in their neighborhood. Presently a youth center, a thrift store, and refuge house exist in this town as a result of their united vision.

It all started over 25-30 years ago when the local Presbyterian Church started Steeple to People Ministries. It wasn't long before Ivan was involved and his farm became the epicenter for local mission. It was just the right environment for vacation Bible school and kids' clubs. In fact, when recruiters hit the streets to mobilize children for events all they had to do was mention Ivan and his farm. No more questions were asked; Ivan's reputation had preceded him, and anything connected to him had everyone's support.

Ivan's story intrigued me so I decided to call him for more information. “We don't even think about denominations,” Ivan told me on the phone. “All that matters is that we are born again.” He went on to tell me about a Bible study he and his wife lead at a local senior citizen apartment complex every Tuesday night. A Catholic lady has been attending those for the last 6-8 years.

Ivan is a Conservative Mennonite man. He still holds to his convictions. But Ivan has concluded that much of his Christian faith is the same as other local Christians. He understands that majoring on the minor issues that divide so many believers flies in the face of what Christ had in mind. He also realizes the impact he can have on his broken community when he aligns himself with what God is already doing through the local body.

So here are my questions for you: What will it take for your church to reach your community? Where can you join God where He is already at work around you? Can you unite on the essentials of your faith with other Christ-followers and dare to overlook the 5-10% of controversial non-essentials that tend to divide so many? The Kingdom is at stake.

Keeping Truth at the Center

Mon, 05 Jul 2021 14:04:44 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:63-65)

“The high priest tore his clothes. 'Why do we need any more witnesses?' he asked. You have heard the blasphemy. What do you think?' They all condemned him as worthy of death.” (See Mark 14:63-65 for full text)

In Mark 14:63–65, Jesus was unjustly judged and condemned based on the false premises and conclusions of the religious leaders. Because they refused to believe who he claimed to be, the possibility for a fair trial was out of the question. The religious leaders couldn't convict him based on fact, but rather resorted to devious means, mocking him with a request to prophesy so they could further justify their false trial. The religious leaders were only repeating the dishonesty of the false witnesses and further propelled Pilate toward holding a sham trial. Their example made a mockery of leadership and justice. One cannot lead when objectivity and truth are not at the center. In contrast, Jesus was validated during this trial in a prophecy he had made to Peter. His disciple's denial of him during this trial proved him to be true. Ultimately, the resurrection vindicated his identity and ensured forgiveness and justice for all.

KEY QUESTIONS: When have I been unjustly judged or condemned by others? How did I respond? When have I unfairly judged someone else, only to discover later that my presuppositions were wrong? How can I keep objectivity and truth at the center of my thinking and behavior?

Unity in Diversity, Part 2

Wed, 30 Jun 2021 22:16:12 GMT

[This is my second post of three in my “Vintage Wednesday” series on “Unity in Diversity,” re-written/updated from a blogpost back in February of 2011.]

John Trapp reminds us that, “Unity without verity [truth] is no better than conspiracy. In fact, many folks excuse themselves from the pursuit of unity for this very reason. And while that may be noble in certain situations, I believe that most of the time many Christians are misguided by their unperceived arrogance. Their feelings of superiority based on their belief that they have greater insights and revelation than other believers makes them prime candidates for opposition. Not opposition from the enemy however. The Apostle James makes it very clear that “God resists the proud” ( 4:6 ).

I have no doubt that true unity cannot occur apart from a commitment to truth. Yet why do we tend to fight over the 10 percent (or less!) of nuance and application rather than unite on the 90+ percent of essentials we all agree on? The old ecumenism put little emphasis on truth…a new ecumenism must move forward on the essentials of the Gospel. It must also grow in the context of relationship as we mutually influence each other to become more like Christ. In other words, what's strong or beneficial in someone else's faith tradition becomes a learning point for us, and what's useful and valuable in our faith tradition becomes a learning point for them.

Frederick Coutts once said that, “Few things make a mockery of Christianity more than disunity among believers.” The present day fragmentation of the church must end. Not necessarily an end to all denominations and groupings, but rather an end to the isolation, turf wars and posturing these barriers have created.

Jesus saw unity in terms of missional impact. “ By this will all men know that you are My disciples ,” He stated, “ by your love for one another .” What are you currently doing to fulfill His vision for unity in the body?

Practical exercise: Beginning with the Apostles' Creed , write down all that is absolutely essential to being a Christian. What has been considered orthodox since the early church? What is non-negotiable? What is “prescriptive” and what is “descriptive” in Scripture? Principles, preferences, applications, etc.—what prevents you from building God's Kingdom with other believers?

[Next week in my final post on this series I will share a case study on a man named Ivan—a Conservative Mennonite man I had the privilege of meeting and learning from several years ago and a great example of unity in diversity.]

When to Clarify Your Identity

Mon, 28 Jun 2021 21:54:17 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:61-65)

“They all condemned him as worthy of death. Then some began to spit at him; they blindfolded him, struck him with their fists, and said, "Prophesy!" And the guards took him and beat him.” (See Mark 14:61-65 for full text)

In Mark 14:61–65, Jesus was given a death sentence after responding to a direct inquiry about who he was. Getting nowhere in their trial of Jesus, the high priest had asked him, “Are you the Messiah, the Son of the Blessed One?” “I am,” said Jesus. “And you will see the Son of Man sitting at the right hand of the Mighty One and coming on the clouds of heaven.” At this the high priest tore his clothes to indicate the seriousness of what they had just heard. Jesus had made a claim to deity, a claim synonymous to blasphemy for them. In fact, he was their biggest threat to the temple establishment and Roman power structure the Jewish aristocracy supported. Prior to this, Jesus had avoided Messianic claims that would have aligned him with the popular movements of that day and potentially aborted his ministry. Now everything had changed. Jesus clarified his identity at a moment of greatest significance—his death.

KEY QUESTIONS: Do I know who I am and whose I am? How do I typically answer questions about my identity? How easy is it to name my accomplishments, self-promote, or establish an exaggerated persona when first meeting someone? How will I change my introduction in the future?

Unity in Diversity, Part 1

Wed, 23 Jun 2021 14:21:42 GMT

[This is my first post of three in my “Vintage Wednesday” series on “Unity in Diversity,” re-written/updated from a blogpost back in February of 2011.]

I’ve often experienced diversity and beauty in the body of Christ. For example, a roomful of guys from different backgrounds sharing their dreams about reaching a broken world. Or a group of students from different nations of Southeast Asia, all attempting to decipher their role in the Kingdom as they study together in Kuala Lumpur, Malaysia. Or a couple with three children—two adopted from China and one biological—who have taken a foreign exchange student into their home and are open to moving overseas to make God famous among the unreached. All seeking the heart of God, all pursuing His higher purposes for their lives. Though not like me, all are Christ-followers with whom I experienced a oneness and joy.

I’ve taught numerous times on the issue of God’s greatest glory being reached when He unites all the diversity on the planet under the one umbrella of Jesus Christ. I’ve seen my vision of God expand each time I worship Him with people from differing perspectives and cultures. I’ve also been enriched in my Christian walk by learning from people of varying ethnicities and Christian backgrounds.

Unity is good, pleasant, and refreshing, David points out in his 133rd Psalm . It is there that “the Lord bestows His blessing, even life forevermore” ( vs. 3 ). Unity is also a major theme in the New Testament. Jesus prays for it three times in His classic prayer found in John 17 . Paul mentions it over and over again. Yet we still don’t seem to really get it. As one of my friends once commented, “It is unfortunate that we take time out of our busy schedule fighting the devil to fight each other.”

So what about unity without a foundation of truth? Great question! Tune in next time as we consider the basis for true Christian unity.

When to Remain Silent

Tue, 22 Jun 2021 16:52:51 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:55-61)

“Many testified falsely against him, but their statements did not agree….But Jesus remained silent and gave no answer.” (See Mark 14:55-61 for full text)

In Mark 14:55–61, Jesus remained silent while false accusers fired their verbal bullets, attempting to trap him. The fact that, “the chief priests and the whole Sanhedrin were looking for evidence against Jesus so that they could put him to death,” reveals a fatal flaw in their leadership. Looking for evidence to support their assumptions meant they were blinded to truth. Claiming to know the truth, these religious leaders had no capacity for it given their heart motivation. Chaos and disagreement often result as evidenced in this text: “Many testified falsely against him, but their statements did not agree.” Exasperated, the high priest finally stood up and asked Jesus, “Are you not going to answer? What is this testimony that these men are bringing against you?” Yet Jesus remained silent, refusing to defend himself in an environment where truth was not valued. He knew who he was and whose he was—nothing else mattered .

KEY QUESTIONS: How hard is it for me to remain silent when falsely accused? Do I tend to internalize attacks on my character and become bitter or do I instead try to understand where an opponent is coming from? Why would the latter assist me in choosing a proper response (in Jesus’ case—forgiveness)?

Common Sense Christianity? Part 2

Wed, 16 Jun 2021 16:51:09 GMT

[This is my second post of two in my “Vintage Wednesday” series on “Common Sense” Christianity, re-written/updated from a blogpost back in January of 2011.]

Last week we looked at some fascinating examples in God’s word of folks who certainly didn’t fit the typical image we have of outstanding Christian characters, yet were completely in the center of God’s will. In other words, they didn’t align with the common sense of their day but were acting out courageously the call God had on their lives.

Besides Abraham, Hosea, and Isaiah, I looked at two of our New Testament favorites—Jesus and Paul.

Let's further consider these last two characters. Would Jesus pass the “Not even a hint of immorality” test with all the people He hung out with? And honestly, would you let a preacher speak in your church who like Paul had mystical experiences ( 2 Corinthians 12:1-4 ) and whose handkerchiefs were used to heal the sick ( Acts 19:11-12 )?

A book I enjoyed reading— Fixing Abraham—by Chris Tiegreen caused me to re-think my typical approach of forming conclusive opinions on the purposes or nature of God. Furthermore, I’m also wondering about my tendency to judge those who don’t follow conventional Christian pathways or use orthodox methods while pursuing what they understand to be God’s will for their lives.

Is our general approach to Biblical understanding too sterilized; or in Tiegreen’s words—“Is it possible we’ve created a safe, tidy Christian culture that too often holds back from embracing the complete truth of God’s character—and those of His people?”

What do you think? What part of the Biblical narrative jars your neatly packaged theology? Do you know any contemporary Christians who are living unconventionally—yet aligned with the truth of God's Word—that have put you somewhat on edge? I'd love to hear from you…send your response or stories to luke@lukekuepfer.com .

Devoted at all Costs

Mon, 14 Jun 2021 13:36:47 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:53-54)

“They took Jesus to the high priest, and all the chief priests, the elders and the teachers of the law came together. Peter followed him at a distance, right into the courtyard of the high priest. There he sat with the guards and warmed himself at the fire.” (Mark 14:53-54)

In Mark 14:53–54, all the top leaders in the religious establishment came together to prosecute Jesus. The text notes that his disciple Peter “followed him at a distance,” attempting to watch the proceedings from the sidelines. Although he had initially fled the scene after taking a swipe at a man with a sword, Peter was back, this time hoping to notice what would happen to Jesus without being discovered. His first attempt at defending Jesus had failed miserably; now fear would direct his steps toward non-engagement and passive observation. Peter loved Jesus to the point of trespassing on the private property of the high priest. His commitment, however, went only so deep. The religious leaders held a technically illegal court hearing to condemn Jesus. Their dedication to the law and its protocols fell victim to a hatred for Christ. Jesus’ love for humanity was beyond all law, keeping him devoted to the mission at hand.

KEY QUESTIONS: When have I seen my level of commitment go only so deep? Have I ever let human emotion drive me to the point of compromising what I knew to be right? Am I devoted at all costs to the mission God has given me? If not, what’s holding me back?

Common Sense Christianity? Part 1 (“Sacrifice Your Son on Top of a Mountain”)

Fri, 11 Jun 2021 00:49:55 GMT

[This is my first post of two in my “Vintage Wednesday” series on “Common Sense” Christianity, re-written/updated from a blogpost back in January of 2011.]

What if your friend told you he’d heard a voice lately instructing him to do exactly that—take a hike up a distant mountain and sacrifice his son there as a burnt offering? And furthermore, he’s pretty sure it was God’s voice.

Would you think—I’ve got to get this guy committed to the psycho ward; he’s either believing a really bad joke or is a fringe lunatic.

And what if one of your good friends told you that God had told him to hang out in the red light district of a local city and marry the first hooker that propositioned him? Would you tell him he’s a sick man taking a one-way ticket down a road clearly paved with marital wreckage and well-deserved character defamation?

Or would famous Father Abraham or holy-man Prophet Hosea both come to mind as your friends shared with you? These men both heard Almighty God tell them to do exactly what I’ve described above ( Genesis 22:2 , Hosea 1:2; 3:1-3 ). And both real-life stories from the Bible beg the question: does God still ask his followers to do seemingly crazy things that go completely against conventional wisdom?

In Mark 3:21 , Jesus’ own family thought he was “out of his mind.” They tried to shut him down or at least bring him under their control.

Have you ever been accused of being out of your mind when pursuing a God-inspired dream or following the course God has laid out for you? Does heroic faith often look absurd to those obsessed with common sense? Does it only aspire to a “good call” in retrospect?

Stories of other Biblical heroes further rock our airtight arguments for rigid applications of truth and principles. Consider a faithful woman named Ruth who uncovered a guy’s feet in the middle of the night ( Ruth 3:7 )—was she setting a good example to those wondering about how to ask out a date?

Or Isaiah who walked around naked and barefoot for three years to make a graphic point ( Isaiah 20:2-3 )—shouldn’t someone like that be arrested for indecent exposure?

And then there’s Jesus. Rather than going along with a broken religious system, he rebuked its leaders in fits of anger ( John 2:15-17 ) and preferred to hang out with outsiders—men and women of ill repute ( Luke 5:29-32; 7:37-39 ). Always at the center of controversy, Jesus often caused disunity ( Matthew 10:34 ) and exhorted his followers to choose him above their parents and religious authorities ( Luke 14:26-33 ).

And finally, the Apostle Paul—former promoter of Jewish orthodoxy and absolute adherence to its system—is one we might deem a Spirit-inspired troublemaker who was constantly “church-hopping” ( Acts 16:40; 18:1-23 ), judging Christian leaders ( Galatians 2:11-14 ), and instigating violent protests ( Acts 17:1-9 ).

In all these cases God worked out his purposes, prompting us to ask: Are we following conventional wisdom (“common sense”) or are we courageously following God's call on our lives?

Committed Under Pressure

Mon, 07 Jun 2021 14:47:54 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:43-52)

“‘Am I leading a rebellion,’ said Jesus, ‘that you have come out with swords and clubs to capture me? Every day I was with you, teaching in the temple courts, and you did not arrest me. But the Scriptures must be fulfilled.’ Then everyone deserted him and fled.” (See Mark 14:43-52 for full text)

In Mark 14:43–52, Jesus was arrested and then deserted by everyone. The marked contrast between him and his captors is clear. Jesus willingly and resolutely moved toward the trouble confronting him with no violence or resistance in his approach. His fear-filled captors advanced toward him stealthily at night, seizing and arresting him. They were armed to the hilt, yet their fear of a rebellion was baseless as Jesus pointed out: “‘Am I leading a rebellion,’ said Jesus, ‘that you have come out with swords and clubs to capture me? Every day I was with you, teaching in the temple courts, and you did not arrest me. But the Scriptures must be fulfilled.’” Jesus was committed to the fulfillment of his mission unlike those who were protecting their leadership positions by arresting him. They were driven by fear whereas Jesus’ resoluteness of will to please His Audience of One empowered him for final victory.

KEY QUESTIONS: Am I committed to my convictions above self-preservation? How would I rate my level of commitment when under pressure? Does fear drive me or is my highest aim to please my Audience of One? Would others describe me as having “resoluteness of will” when it comes to accomplishing my mission?

The Either/Or Dilemma (in Church World), Part 3

Wed, 02 Jun 2021 16:25:53 GMT

[This is my third and final post in my “Vintage Wednesday” series on the "Either/Or Dilemma faced by many churches, re-written/updated from a blogpost back in December of 2010.]

Recently I finished reading “The Church of Irresistible Influence” by Robert Lewis. He believes that “contrary to much evidence, the church does not exist for the sake of the church. It exists for the sake of the world.” He says that most Christians are becoming more and more comfortable with each other while becoming more and more disconnected with the world. We live in fairly isolated communities with programs that meet our needs primarily. In terms of Christ’s entry into our world, we’ve lost our ability to incarnate the truth.

Christ left the safety zone of heaven to bring transformational truth into our world. The law from unapproachable deity abovedelivered at Sinai hadn’t fully accomplished God’s plan, hence the Word had to come down and become flesh ( John 1:14 ). Jesus was God with us, taking on skin and bone to walk among us. God had to speak our language in our context in order for us to get it. By building a bridge from the eternal realm to us in time and space, Christ set us free to transcend our world and enter his ( Ephesians 2:6 ).

We have God’s model for how to live out grace and truth…how to be on mission while staying the course. If in fact the church embraced a holistic gospel and focused its energies on becoming all things to all people in order to draw them into the Kingdom ( 1 Corinthians 9:19-23 ), perhaps the either/or dilemma would start to disappear. I believe we need a both/and approach that builds bridges to our communities and ensures a vibrant faith for future generations.

I close this series of posts with two reality check questions I once heard that may help you keep the conversation going: If your church doors closed tomorrow would anyone in your community notice? And secondly, would anyone care?

Prepared for Calamity

Mon, 31 May 2021 16:00:20 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:32-52)

“Returning the third time, he said to them, ‘Are you still sleeping and resting? Enough! The hour has come. Look, the Son of Man is delivered into the hands of sinners. Rise! Let us go! Here comes my betrayer!’” (See Mark 14:32-52 for full text)

In Mark 14:32–52, Jesus’ disciples complacently slept while Jesus prayed and then reacted wildly when confronted by adversity. In contrast, Jesus prepared for calamity by praying. When disaster struck, he rose to meet his betrayers with determination and submission. Jesus’ response was based on a decision made prior to the problem. Although Jesus had issued a warning to his disciples, they chose to ignore it while their friend and leader wrestled fervently in prayer. Their apathy led to their undoing. One of their own—driven by greed and dissatisfaction—betrayed Jesus with a kiss. When faced by an armed mob, the disciples quickly resorted to violence—one drew a sword and cut off a man’s ear. When outnumbered and robbed of their leader, they bolted in fear, abandoning their best friend. Complacency precedes collapse. In contrast, serving leaders are alert, prepared, and ultimately victorious.

KEY QUESTIONS: When has a situation taken me by surprise and left me confused and reactive? In what areas of my life am I complacent or apathetic? How might I better prepare for future adversities and calamities? Who is going through a difficult time right now and needs me to stand with them?

The Either/Or Dilemma (in Church World), Part 2

Wed, 26 May 2021 12:50:31 GMT

[This is my second post of three in my “Vintage Wednesday” series on the "Either/Or Dilemma faced by many churches, re-written/updated from a blogpost back in December of 2010.]

Consider how our systems and common lingo caters to those of us who are in church world. We talk knowingly about being “born again,” “saved and justified by grace”, “having a burden for the lost,” “laying on hands,” or “being the bride of Christ.” Do Christianese terms such as these make any sense to outsiders who just happen to slip through the plate glass doors on a Sunday morning?

And what about our church programming? Does it make sense to members in the club but leave outsiders feeling confused and excluded? Consider passing statements such as, “We all remember what happened to Daniel’s three friends.” What does that say to the person who never saw a Sunday School flannel graph in their life and is Biblically illiterate? It’s simply understood that everyone present has heard the story. If we really are honest however, what we do generally translates into a holy huddle that enjoys the warmth of the campfire while unintentionally blocking out the light for those in the shadows. Perhaps in practical terms we really do have more of an either/or approach.

And what about the social gospel versus getting people saved from sin? Is it an either/or issue? I think scripture is clear that Jesus had a both/and approach—he met people’s physical needs while also addressing their root spiritual issues. Yet many of today’s evangelicals have reacted to the social gospel and focus more on just saving people’s souls, serving their congregations, and defending the faith. I believe we can do better.

British theologian John Stott lists five specific reasons why this has happened:

The evangelical reaction against theological liberalism.
The division of the gospel into social and spiritual categories.
Evangelicals’ disillusionment with earthly life after World War I.
The spread of premillenialism that emphasized a rapturous withdrawal from this evil world rather than introducing the Kingdom of heaven now.
The spread of evangelical Christianity among the upper and middle classes who equated it, more and more, with their own personal well-being.

So how will you solve the dilemma? What conversations could you start having that may lead to a more “outsider-friendly” environment in your church? How might you integrate your approach, meeting both spiritual and physical needs?

Maintaining an Others-Oriented Posture

Mon, 24 May 2021 14:36:20 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:32-42)

“Watch and pray so that you will not fall into temptation. The spirit is willing, but the flesh is weak.” (See Mark 14:32-42 for full text)

In Mark 14:32–42, Jesus took his inner circle of Peter, James, and John deeper with him into the garden to pray. Overwhelmed with sorrow to the point of death, Jesus requested that his close friends stay close by and keep watch with him. He desperately needed their support. Going just a little distance away, Jesus fell to the ground and prayed. Returning a little later to his disciples, he found them asleep. Addressing Peter, Jesus said: “Couldn’t you keep watch for one hour? Watch and pray so that you will not fall into temptation. The spirit is willing, but the flesh is weak.” Rather than focusing on his own distress, Jesus concerned himself with their upcoming troubles. Twice more he went away to pray. Both times upon his return they continued to sleep. When Jesus was arrested, the disciples were caught by surprise and fled. In contrast, Jesus overcame temptation and submitted to his Father’s will.

KEY QUESTIONS: Who would surround me if I went through deep sorrow or some other overwhelming experience? How might I ask for their support? Would I be able to also focus on their needs while desperately needing their support and care? If so, what might that look like?

The Either/Or Dilemma (in Church World), Part 1

Wed, 19 May 2021 17:06:12 GMT

[This is my first post of three in my “Vintage Wednesday” series on the "Either/Or Dilemma faced by many churches, re-written/updated from a blogpost back in December of 2010.]

Consider the following either/or dichotomies: Either we focus on getting people saved or we get caught up with a social gospel…either we nurture people on the inside or we reach out to those on the outside.

While some might tend toward this either/or perspective, I would like to suggest that we think in terms of both/and—we’re about discipling those on the inside while sharing the gospel with those on the outside…we’re about bringing people into the kingdom through salvation while also meeting their physical needs. Perhaps a better question is—does one take priority over the other? While both should be valued, should one be ranked above the other?

Jesus stated in essence—“love God, love people”—when responding to an inquiry about his number one commandment. He didn’t share one, but two, and he also rank-ordered them. In fact, the second is pointless if the first is not present.

A former pastor of mine once stated: “Lead with grace but land on truth.” Grace is prioritized but must be followed up by the second value truth or the whole thing is compromised.

If we could dial the discussion down to one of prioritized values, could we save relationships and actually build the kingdom of God rather than fragment it further? Is it possible to prevent churches from splitting and leaders leaving to start new groups?

In your discussion consider a common concern I’ve often heard: “If we’re not careful to maintain and protect what we already have we’ll have nothing to offer those we are attempting to reach with the Gospel.” And furthermore, “Don’t forget about our kids!” We all know that we need a safe environment for our children. But really, how safe is the church today? When our children are exposed to insider-centered programming (stay tuned for my next post), materialism, escapism, and a posture against change that cherishes maintenance at the expense of missional values are we not ultimately going to lose them?

C.T. Studd once said that, “Some wish to live within the sound of Church or Chapel bell; I want to run a Rescue Shop within a yard of hell.” Which one really is safer for a living faith to be passed on to next generations?

Everyone’s concerns must be addressed. Having discussions on how to prioritize our values rather than accusing the “other side” of not caring about mission or not prioritizing true doctrine can clarify the why behind our thinking and lead to productive results. As Ken Blanchard has pointed out—life is about value conflicts and thus they must be rank ordered to be effective.

Overcoming Temptation

Mon, 17 May 2021 15:00:37 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:29-31)

“He took Peter, James and John along with him, and he began to be deeply distressed and troubled. ‘My soul is overwhelmed with sorrow to the point of death,’ he said to them. ‘Stay here and keep watch.’” (See Mark 14:32-36 for full text)

In Mark 14:32–36, Jesus overcame a severe temptation in the Garden of Gethsemane. The text notes that Jesus’ soul was “overwhelmed with sorrow to the point of death.” Facing the shame, degradation, and pain of the crucifixion that lay ahead, Jesus cried out in extreme anguish. “Abba, Father,” he said, “everything is possible for you. Take this cup from me. Yet not what I will, but what you will.” Not only was he taking on the sins of the entire world—past, present, and future—but also Jesus was facing rejection from his Father who would turn away from him at the point of death. Thousands of years earlier in another garden, a man and woman had faced another temptation. Rather than seeking to honor their Audience of One, they had chosen to say, “Not your will but ours be done!” Their self-oriented response created the very problem Christ came to solve. Jesus’ others-orientation made all the difference.

KEY QUESTIONS: What is at the root of my greatest temptations? How do I fight temptations and overcome them? In what areas of my life is it most difficult to be others-oriented? How could I honor my Audience of One today?

Was Jesus a Control Freak? Part 3

Wed, 12 May 2021 10:09:48 GMT

[This is my final post in my “Vintage Wednesday” series regarding whether or not Jesus was a “control freak.”]

I remember years ago when I was first hit by the power of John’s words in the beginning of the fourth chapter of his gospel. Jesus did not baptize—his disciples did. Check out 1 Corinthians 1:10-17 yet. Paul was dealing with problems in the early church that stemmed from an unhealthy emphasis on who does the baptizing. How many pastors do you know that believe in that level of empowerment? (This is not to say that pastors can’t baptize but rather to point out a spirit in leadership that is more about control than empowerment!)

Makes me also think about how hard Jesus worked on deflecting all praise to his Father. He kept sneaking off into the desert when the crowds wanted to make him king (check out Luke 5:15-16 and John 6:14-15 ). He was there to fulfill his role in his Father’s vision. He was there to equip men and women to carry it out. He served, he taught, he led. But he was not on this earth to build his own enterprise or make a name for himself. Glory and honor and people called by his name would occur after the resurrection and he had returned to his Father’s side.

In an earlier post I shared Jesus’ statement that his disciples would do greater works than they had seen him do ( John 14:12 ). Leadership was never about him. It was always about bringing glory to his Father. Jesus served people because he served his Father’s vision. So too, our leadership—prior to our resurrection—is all about something greater than us. Someday we will share in Christ’s glory , but it is not in our pre-resurrected state.

Was Jesus a control freak? I think the answer is clear. With a basin and towel he got down and washed his disciples’ feet, leaving us with one of the most powerful images for serving leadership—one based on empowerment versus control, one based on vision rather than on the leader.

I close this series with three questions: Will you give up power and control? If so, whose feet will you wash today? And who will you empower to do greater works than you?

Preventing Arrogance Through Self-Awareness

Mon, 10 May 2021 13:54:10 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:29-31)

“Peter declared, ‘Even if all fall away, I will not.’ ‘Truly I tell you,’ Jesus answered, ‘today—yes, tonight—before the rooster crows twice you yourself will disown me three times.’ But Peter insisted emphatically, ‘Even if I have to die with you, I will never disown you.’ And all the others said the same.” (Mark 14:29-31)

In Mark 14:29–31, Jesus responded to Peter’s declaration that he would not fall away: “‘Truly I tell you,’” Jesus answered, ‘today—yes, tonight—before the rooster crows twice you yourself will disown me three times.’ But Peter insisted emphatically, ‘Even if I have to die with you, I will never disown you.’ And all the others said the same.” Although Peter wasn’t the only one with a strong commitment to stand firm, he was certainly the most vocal about it. He also fell the hardest. Arrogance and self-will was Peter’s undoing. It would have been better had he said nothing but rather prayed for God’s mercy and strength to sustain him when the trial came. Devotion is proved by action, not words. Peter also misjudged his strength. Serving leaders know their vulnerabilities, relying on the Holy Spirit rather than on human resolve. Humility that springs from a self-awareness of limitations sets them up for success.

KEY QUESTIONS: In what areas of my life do I currently need to prove devotion through action? What are my current limitations and weaknesses? Why is self-awareness regarding my strengths and weaknesses important? Since I cannot perceive my own arrogance, how might I prevent it?

Copy of Was Jesus a Control Freak? Part 2

Wed, 05 May 2021 13:16:01 GMT

[This is my second post in my “Vintage Wednesday” series that revisits some of my writing from years ago. I'll wrap up this series regarding Christ's “control-freakiness” or lack thereof next week.]

What was it about Jesus’ leadership that transformed unschooled, ordinary men (see Acts 4:13 )—the disciples—into passionate followers and then leaders of the early church? And what about the DNA of His leadership methodology—the practical side of equipping these men who would ultimately do greater works than Him ( John 14:12 )?

It was his serving leadership. Jesus called a group of men together from various backgrounds to embrace the vision of His Father; they were to become “fishers of men” among all peoples of the world. After casting a powerful vision, Jesus didn’t lean back in his armchair expecting His people to get out there and do it. Rather, he modeled what He taught. He gave them authority and power to do what He did. Jesus served the disciples with vision and then served them with the power and tools to carry out that vision.

Jesus’ serving leadership approach was firmly explained—“You know that those who are regarded as rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all. For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many” (Mark 10:42-45).

Yet, one might be hard pressed to see how well that model has caught. Many traditional leadership paradigms continue to reflect top-down structures, power and control, some even to the point of manipulation. Either we fear losing control or our misunderstanding of responsibility results in micromanagement.

I once had a friend tell me about his idea to empower groups within his church to launch out on their collective visions. The pastor’s response? “We have enough pastors to run each group!” In other words, “Here’s how we can maintain control.”

Perhaps this response is due to our default thinking that generally imagines the worst case scenario possible—“Everyone will do what is right in their own eyes” or “People will get carried away with their own ideas.”

Sure that might happen. But then good leadership—in the context of Christ’s—would cast a powerful vision and equip each member/group with the tools to accomplish it. Jesus kept the traditional paradigm very much alive by casting vision from the top and then flipping the pyramid upside down in order to serve from the bottom. It’s called empowerment and deals a death blow to control and fear-based leadership.

Proclaiming Hope as a Guiding Compass

Mon, 03 May 2021 14:48:35 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:27-28)

“‘You will all fall away,’ Jesus told them, ‘for it is written: “I will strike the shepherd, and the sheep will be scattered.” But after I have risen, I will go ahead of you into Galilee.’” (Mark 14:27-28)

In Mark 14:27–28, Jesus shared two statements of confirmed intent with his disciples: one negative and the other positive. He first referenced Old Testament prophet Zechariah: “I will strike the shepherd, and the sheep will be scattered.” It was God’s plan for Jesus’ leadership, fulfilling his ultimate mission. Jesus would serve the best interests of everyone by dying for their sins. The shepherd would be struck, and the sheep would scatter. The latter statement was terrifying for the disciples. Prefacing this prophetic quote, Jesus had told them clearly that they would all fall away. “But,” Jesus said next, “after I have risen, I will go ahead of you into Galilee.” His final note was good news that surpassed everything. Yes, calamity would come. However, in the end, Jesus would go ahead of them. Hope was kindled, and future restoration implied. There were two “I will” statements—one bad, one good—but the latter eclipsed the former.

KEY QUESTIONS: Is hope my guiding compass? Do I tend to paint an overly optimistic picture to my followers? How can I prepare others for the unknowns and difficulties the future will bring without causing despair? What are some “I will” statements I could use to convey both hope and a perspective that is grounded in reality?

Was Jesus a Control Freak? Part 1

Wed, 28 Apr 2021 22:19:41 GMT

[I’m starting a new “Vintage Wednesday” series that revisits some of my writing from years ago, though with some revision. This one comes from a longer post written back in November, 2010 and has been broken down into three parts. The allusion to “control freak” will only make sense in the last of these three posts.]

I’ll never forget that meeting. We sat in a circle to discuss strategy, or perhaps better stated—my strategy. The tension was palpable; in fact, you could have cut it with a knife. Surrounding me in the room that day were five new members of my team and I was running point. But there was one slight problem. You see, from my leadership point of view, I believed that they were there to carry out my vision according to my plan.

Years later, my leadership mentor and friend—Jim—would invite me to a Lead Like Jesus Encounter with a group of Wycliffe associates. Assembled at the conference table were linguists and experts in the world of Bible translation, and then this young inexperienced kid who was trying to lead a budding organization. That day I was introduced to a new paradigm of leadership based on Jesus as servant of all.

Jesus as Savior and Jesus as Lord—both categories I had checked off years before, but Jesus as serving leader—the greatest leadership role model ever? This was new territory for me. In fact, I’m not sure that Jesus as leader had ever crossed my mind. And perhaps for some simple reasoning. Just consider one of his greatest moments—when the reason for his earthly existence culminated at the cross: The twelve guys he had led for three years all turned tail and ran. One from his inner circle “cussed Him out” (Mark 14:71) denying three times even the slightest acquaintance to Him. Yet it was this motley crew, minus one, that went out just a short time later and turned the world upside down, starting the greatest organization in the world.

Sacrificial Leadership

Mon, 26 Apr 2021 22:01:14 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:22-25)

“While they were eating, Jesus took bread, and when he had given thanks, he broke it and gave it to his disciples, saying, ‘Take it; this is my body.’ Then he took a cup, and when he had given thanks, he gave it to them, and they all drank from it. ‘This is my blood of the covenant, which is poured out for many,’ he said to them. ‘Truly I tell you, I will not drink again from the fruit of the vine until that day when I drink it new in the kingdom of God.’” (Mark 14:22-25)

In Mark 14:22–25, Jesus shared bread and a cup of wine with his disciples after explaining their deeper meaning. As bread is torn apart and crushed when eaten, so would his body be broken on their behalf. Like a cup of wine, Jesus’ blood would be poured out for them. Each offering was preceded with a word of thanks. Both were symbolic of his suffering. Jesus accepted his suffering with thanksgiving, knowing that its fruit would be redemption, the greatest fulfillment of humanity’s greatest need. Similarly, serving leaders pour out their lives on behalf of others. They willingly suffer to bring about the greatest good. Serving leaders also supply nourishment to those they lead. By sharing knowledge and resources they empower others for service. Jesus’ sacrifice resounded louder than any words he had ever shared with his disciples. As history records, all but one of the remaining eleven would give their lives for the sake of the kingdom.

KEY QUESTIONS: Am I willing to be broken or poured out on the behalf of those I lead? If so, what might that look like in practical terms? Why should I thank God for suffering and difficult times? Who needs my nourishment today? Who needs me to empower them?

Defined by Extreme Love and Forgiveness

Mon, 19 Apr 2021 13:35:44 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:17-21)

“While they were reclining at the table eating, he said, ‘Truly I tell you, one of you will betray me—one who is eating with me.’ …The Son of Man will go just as it is written about him. But woe to that man who betrays the Son of Man! It would be better for him if he had not been born.’” (See Mark 14:17–21 for full text)

In Mark 14:17–21, Jesus revealed to his disciples during their last meal together that one of them would betray him. Deeply saddened, each disciple responded with, “Surely you don’t mean me?” Whether or not Judas the betrayer responded this way with sincerity in unknown. He may have been completely self-deceived or brazenly committed to seeking Jesus’ demise. In any case, Jesus reached out with mercy one last time with these words: “The Son of Man will go just as it is written about him. But woe to that man who betrays the Son of Man! It would be better for him if he had not been born.” Attempting to alert Judas to the fact that he would be crucified no matter what, Jesus gives him one last chance to reclaim his life purpose. It was the highest form of treachery to betray one with whom you had just eaten. Yet Jesus loved Judas to the very end. Serving leaders are defined by extreme love and forgiveness.

KEY QUESTIONS: How honest am I with those who are choosing self-destructive paths in life? How can I combine compassion and truth when attempting to alert others to the consequences of their choices? Would others define me by extreme love and forgiveness?

Keeping a Disagreement Under Control

Wed, 14 Apr 2021 14:59:32 GMT

In my last post, I quoted Dale Carnegie who tells us that we should avoid arguments like we avoid rattlesnakes and earthquakes. He shared nine key points on how to keep a disagreement from escalating into an argument:

Welcome the disagreement. Thank them for bringing the issue up so you both have a chance to resolve it instead of dancing around “the elephant in the room.”
Distrust your first instinctive impression. Don’t make quantum leaps in your mind in terms of motives or where the person is going. Respectfully listen and give them the benefit of the doubt.
Control your temper. Stay cool, calm, and collected. Emotions running wild on both sides will simply erase all attempts to a resolution.
Listen first. Stephen Covey said: “Seek first to understand, then to be understood.”
Look for areas of agreement. Always start with what you agree on. Getting started on positive footing can set the tone for how you discuss areas of disagreement.
Be honest. State clearly what you can and cannot do. Accept responsibility where you or your company are at fault.
Promise to think over the opponents’ ideas and study them carefully. Thank them up front for their ideas and then communicate later with them via email or a phone call—your considerations and conclusions on their proposal.
Thank your opponents sincerely for their interest. The fact that they took the time and energy to contact you should not go unnoticed.
Postpone action to give both sides time to think through the problem. Telling your opponent that you need time to consider their proposal and work on a win-win solution often results in something better than a quick fix.

Prioritizing Key Relationships

Mon, 12 Apr 2021 15:54:04 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:12-16)

“So he sent two of his disciples, telling them, ‘Go into the city, and a man carrying a jar of water will meet you. Follow him. Say to the owner of the house he enters, “The Teacher asks: Where is my guest room, where I may eat the Passover with my disciples?” He will show you a large room upstairs, furnished and ready. Make preparations for us there.’” (See Mark 14:12–16 for full text)

In Mark 14:12–16, Jesus commissioned two of his disciples to make final preparations for the Passover feast. They were to go into Jerusalem and meet a man carrying a jar of water. Women and slaves typically carried water, so they would easily notice who to meet. They were to follow this man to a home that had a large upper room furnished and ready for a feast. Jesus most likely had made reservations ahead of time with the owner—someone obviously quite wealthy given the fact that he had a two-story house. In any case, Jesus arranged a very special meal in an intimate setting to celebrate the Passover with his closest friends. It would be his final meal with them before everything fell apart and one of their number would be lost forever. Knowing what lay ahead, Jesus took these final moments with his friends to show them the extent of his love and the ultimate significance of his life as fulfilling the Passover.

KEY QUESTIONS: How intentional am I in setting aside time to invest in key relationships? Do I tend to throw things together last minute or do I put time and effort into designing an experience that communicates high value to those important to me?

Customer Service Winning Beatitudes, Part 3

Wed, 07 Apr 2021 20:21:59 GMT

[One more beatitude in this series—Be Non-Argumentative. Perhaps the most important, avoid arguing like you would earthquakes and rattlesnakes!]

Be Non-Argumentative: According to All Business, you can reason with a customer, offer solutions, try to empathize with a customer and try to solve a customer’s problem, but you should NEVER argue with a customer.

The goal of a customer service associate is to find solutions to the customer’s problems. Arguing is the process of trying to prove that you are right, while the other person is wrong. It will be difficult to get the customer to discuss their problems with you when you are trying to tell them they are wrong.

Avoiding an argument is about getting to the core of the problem and accepting responsibility for making the customer happy. In Dale Carnegie’s words: “You can’t win an argument, because if you lose, you lose it; and if you win it, you lose it.” You might feel fine about winning but what about the person who just lost? You have made that person feel inferior, you have hurt his or her pride, insulted their intelligence, their judgment, and their self-respect. They will resent your triumph. In fact, the offended person may even strike back. Ultimately you will never make him or her want to change their mind. In Benjamin Franklin’s words: “A man convinced against his will, is of the same opinion still.”

Carnegie says that, “There is only one way under the high heaven to get the best of an argument—and that is to avoid it. Avoid arguments as you would rattlesnakes and earthquakes.”

[In my next post I’ll share some key points from Dale Carnegie on how to keep a disagreement from becoming an argument.]

Valuing Extravagance

Tue, 06 Apr 2021 01:26:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:1-2)

“While he was in Bethany, reclining at the table in the home of Simon the Leper, a woman came with an alabaster jar of very expensive perfume, made of pure nard. She broke the jar and poured the perfume on his head.” (See Mark 14:3–9 for full text)

In Mark 14:3–9, Jesus commended a woman for anointing him with expensive perfume much to the indignation of a few onlookers. Their stated concern was economic. “It could have been sold for more than a year’s wages and the money given to the poor,” was their harsh rebuke, but Jesus saw it differently. “Leave her alone,” he told the critics. “Why are you bothering her? She has done a beautiful thing to me. The poor you will always have with you, and you can help them any time you want. But you will not always have me. She did what she could. She poured perfume on my body beforehand to prepare for my burial. Truly I tell you, wherever the gospel is preached throughout the world, what she has done will also be told, in memory of her.” Jesus knew their concern for the poor was only in theory, but this woman sacrificed extravagantly for the one she loved. Her actions would be remembered, not their talk.

KEY QUESTIONS: Am I sometimes conflicted within my spirit due to economic extravagance or waste? When is extravagance or perceived waste acceptable? When should it be unacceptable? Do I tend to see what’s behind people’s actions or judge them at face value?

Customer Service Winning Beatitudes, Part 2

Wed, 31 Mar 2021 13:29:41 GMT

Two more winning beatitudes—“Be Consistent” and “Be Clear”—are essential for companies who desire to retain their customers.

Be Consistent: Your repeat customers expect to have a consistent sales and customer service experience when they contact your company. Maintaining a consistent customer service approach helps reassure clients; they know they can also depend on you in the future. It’s why customer service training is also important; all customer service agents should be on the same page saying the same thing. A consistently good customer service experience can retain customers and grow revenue, while a consistently bad customer service experience will lose customers.

Be Clear: In fact, to be unclear is to be unkind. When a client calls your business regarding a customer service issue, it should not be assumed that the client understands the industry jargon and technical lingo associated with the product or service in question. Avoid using technical terms in your dealings with the client and keep the conversation to general terms. Make it easy for the client to understand the explanation or solution. If the customer wants to talk about the technical aspects of a product, it would be best to transfer him or her to a technical person who can go deeper into the matter.

Denying Self for the Good of Others

Mon, 29 Mar 2021 15:29:22 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 14:1-2)

“Now the Passover and the Festival of Unleavened Bread were only two days away, and the chief priests and the teachers of the law were scheming to arrest Jesus secretly and kill him. ‘But not during the festival,’ they said, ‘or the people may riot.’” (Mark 14:1-2)

In Mark 14:1–2, the chief priests and teachers of the law looked for a sly way to arrest Jesus, fearing the people might riot. Jerusalem was crowded with up to five times its normal population with the annual Passover feast just two days away. Jesus had opposed their authority, exposed their religious shams, and discredited their leadership. They sought vengeance, and Jesus would have to die. Ironically, their murderous plans led to the very fulfillment of the festival they were preparing to observe. Well over a thousand years prior to this, Israel had established the Passover to commemorate their deliverance from Egypt. A Passover lamb was slain by each family to ward off the death angel. Now Jesus would become the sacrificial lamb whose blood would save the world, including those who murdered him. Jesus gave up his life for the redemption of everyone. Likewise, a serving leader denies self for the good of others.

KEY QUESTIONS: Does my leadership in any way expose wrong doing or oppose the status quo? Do I seek to make everyone happy or do I lead with the pursuit of truth as my guide? What must I do to deny self for the good of others?

Customer Service Winning Beatitudes, Part 1

Wed, 24 Mar 2021 12:46:34 GMT

I am finishing up this series on Customer Service with a number of Winning Beatitudes.

Be Authentic: Joseph Pine once said: “If you say you are authentic, you’d better be authentic.” According to Joseph Pine, we are now living in the era of “experience economy” where customers value authentic experiences most of all. In customer service, being authentic may be one of the most important skills, as customers sense insincerity right away.

Be Positive: In the customer service industry, establishing a positive rapport with your client is vital. The most basic way to get a customer service call off to a good start is to answer with an enthusiastic tone and a positive greeting. Even if the customer begins to lose their temper, maintain a professional and pleasant demeanor at all times. It can be easy to get frustrated and aggressive when you are communicating with people who are angry and rude. Just remember that they are not angry at you personally. Try and be positive until the end, staying calm and collected. Being calm will allow you to better listen to a customer and help them understand the situation.

Staying Alert and on Guard

Mon, 22 Mar 2021 14:54:15 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:32-37)

“But about that day or hour no one knows, not even the angels in heaven, nor the Son, but only the Father. Be on guard! Be alert! …If he comes suddenly, do not let him find you sleeping. What I say to you, I say to everyone: ‘Watch!’” (See Mark 13:32–37 for full text)

In Mark 13:32–37, Jesus wrapped up his discourse on the end of time by issuing the same warning he had shared at the beginning: “Be on guard! Be alert! You do not know when that time will come. It’s like a man going away: He leaves his house and puts his servants in charge, each with their assigned task, and tells the one at the door to keep watch. Therefore, keep watch because you do not know when the owner of the house will come back—whether in the evening, or at midnight, or when the rooster crows, or at dawn. If he comes suddenly, do not let him find you sleeping. What I say to you, I say to everyone: ‘Watch!’” Jesus is not only addressing the disciples—this word is for everyone! Be discerning and perceptive. Stay awake and alert. Look out for the best interests of others by providing direction, insight, and warning. Take seriously your responsibility of protecting the vulnerable from deception by staying vigilant.

KEY QUESTIONS: In what ways have I not been alert and on guard? How will I change that? Who could help me increase my awareness and discernment? Who are the vulnerable in my sphere of influence that need my protection?

How Your Customers can be HEARD

Wed, 17 Mar 2021 14:57:13 GMT

Perhaps the greatest skill for any customer service rep to develop is that of listening. Learn how to listen—to really listen. When a customer has an issue, they should be the one doing most of the talking. The only “interruption” on your side should be questions—nothing more than sincerely asking the customer to explain his problem in detail, without any judgment.

Use the HEARD technique:

H: Hear –Let your customer know they are being heard. Be patient, and don’t cut them off.

E: Empathize –Having empathy in business pays off in all relationships—practice understanding and compassion when listening to your customer’s grievances.

A: Apologize –Even if you were not at fault, after empathizing with the customer, you should be able to sincerely apologize—if for nothing else—for them being inconvenienced. Nobody likes being inconvenienced; you should understand that.

R: Resolve –Come to some sort of common ground with the customer. Ask how you can help. Find a way to make things right, whether this means you give them a discount on future purchases or a free product.

D: Diagnose – After the issue has been resolved and both parties are amicable, get to the bottom of the issue. Who or what really caused this to happen? This way, both you and the customer benefit from new information that can prevent it from happening again in the future.

A Better Day is Coming

Mon, 15 Mar 2021 14:49:24 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:26-27)

“At that time people will see the Son of Man coming in clouds with great power and glory. And he will send his angels and gather his elect from the four winds, from the ends of the earth to the ends of the heavens.” (Mark 13:26-27)

In Mark 13:26–27, Jesus painted a dramatic picture of his return: “At that time people will see the Son of Man coming in clouds with great power and glory. And he will send his angels and gather his elect from the four winds, from the ends of the earth to the ends of the heavens.” This image came in startling contrast to his leadership perspective up to that point. It would have further jarred the disciples’ imagination had they fully considered his impending suffering and death on a cross. Yet Jesus gave his disciples a glimpse into the future when he would appear with all power and glory. His mission accomplished, Jesus will reign forever and ever with the faithful who endured to the end. At time’s grand finale, serving leadership will become ruling and reigning leadership—a kingdom so unlike the paradigm of this world, a paradise devoid of all self-orientation and evil designs. The future is bright. A better day is coming.

KEY QUESTIONS: Is my leadership defined by current stress or future hope? Do I need to develop a greater imagination? How can I lead today in light of a better future? Who needs a word of encouragement from me today?

Learn to Apologize

Wed, 10 Mar 2021 14:15:23 GMT

Is there ever a time to apologize to a customer? According to a study at the Carey School of Business at Arizona State University, 37% of customers were satisfied with service recovery when they were offered something of monetary value—for example, a refund or credit. But when the business added an apology on top of the compensation, satisfaction doubled to 74%.

Now let me point out that apologies are not always about taking the blame, but rather, they are about showing empathy. Simply showing that you understand how the customer feels, or being genuinely sorry for the trouble they have experienced regardless of who caused it, goes a long way. The word “Sorry” has power, but only when it is backed up by sincerity.

In his book, “The One Minute Apology,” Ken Blanchard basically says three things:

1) Admit your mistake and apologize.

2) Take full responsibility for any harm you did.

3) Make amends by committing to change your behavior.

Basically Ken is telling us to begin with surrender and honesty which is simply admitting that you and your company made a mistake. Sometimes this solves the problem. People typically don’t see apologies as a weakness but rather as a strength. They will actually admire your honesty and vulnerability. And remember that the longer you wait to apologize for the problem the quicker a customer will perceive it as a wickedness. Apologizing quickly makes them see it more as a mistake.

The other key issue in an apology is maintaining your integrity. Always attempt to make things right. Align what your company says it does with what it actually does. Your actions need to back up your promises.

Preparing for an Unknown Future

Mon, 08 Mar 2021 15:32:17 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:14-23)

“If the Lord had not cut short those days, no one would survive. But for the sake of the elect, whom he has chosen, he has shortened them.…false messiahs and false prophets will appear and perform signs and wonders to deceive, if possible, even the elect. So be on your guard; I have told you everything ahead of time.” (See Mark 13:14–23 for full text)

In Mark 13:14–23, Jesus shared future insights with his disciples along with specific instructions. When calamity hit they would not have time to retrieve personal effects. They should flee immediately to safety in the mountains. Jesus’ side note about pregnant women and nursing mothers reveals his concern and compassion for the vulnerable. His commentary on God’s mercy in cutting those days short “for the sake of the elect” disclosed how serious the tribulation would be. While they would face much uncertainty during this time they could be clear on several things: 1) They must be on their guard against false messiahs who would try to deceive them, 2) They should take immediate refuge when adversity struck, and 3) Their Father in heaven would mercifully shorten those days of suffering. Serving leaders will always face an uncertain future, but they can be clear about their response to hardship that’s aligned with their vision.

KEY QUESTIONS: How can I best prepare for calamities? How might I lead others during a time great suffering and tribulation? What is my current vision and how should it change in light of an uncertain future?

Working with “Angry” Customers

Thu, 04 Mar 2021 23:14:23 GMT

Sometimes phone calls begin at an elevated level or escalate quickly into an angry exchange. You or your company may or may not be to blame, but that is beside the point. In either case, it's important to understand what is going on from the customer's perspective. They perceive injustice—whether based in fact or on an imagination gone wild—and that must be the first consideration of a customer service rep. Dialing back that passion is paramount before one can discuss a way forward or truly begin to work on solving the problem. Sometimes listening does the trick and sometimes it doesn't. Empathetic acknowledgement of an issue ("I would have also found this frustrating…") or letting a person vent without becoming defensive can also work. Sometimes however, a person's anger is simply out of control and the customer needs to be informed that they should call back when they have calmed down.

By the way, did you know that for every customer who complains, generally twenty-six other people remain silent? That’s potentially twenty-seven angry people out there with the same problem, but only one who responded. So pay attention to that anger fueled by a sense of perceived injustice or absolute letdown with a product or service.

Find out what caused the anger. Were they ignored, insulted, or treated unfairly in any way? Do they have unmet expectations when it comes to your product or service? Is there a way to discover these people and listen to their grievances?

You may not always be able to offer a complete solution, but you can certainly listen, attempt to understand, and apologize when necessary—which is what I will talk about in our next post.

Staying Faithful Through Persecution

Mon, 01 Mar 2021 16:22:29 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:12-13)

“Brother will betray brother to death, and a father his child. Children will rebel against their parents and have them put to death. Everyone will hate you because of me, but the one who stands firm to the end will be saved.” (Mark 13:12-13)

In Mark 13:12–13, Jesus painted a bleak picture of rejection on his account, including that by family members: “Brother will betray brother to death, and a father his child. Children will rebel against their parents and have them put to death.” Perhaps no testing is quite so severe as when one is betrayed and rejected by one’s own flesh and blood. Yet loyalty to Christ and his kingdom require a total allegiance regardless of the cost. Serving leaders are dedicated to their Audience of One, serving a higher cause than simply keeping people happy. Jesus continued, “Everyone will hate you because of me, but the one who stands firm to the end will be saved.” One must always decipher between hatred of Christ and rejection due to a misrepresentation of him. Do not claim persecution when you are to blame. Finally, a word of promise: salvation is secure for those faithful to Christ to the end of their lives.

KEY QUESTIONS: When have I experienced rejection by a family member or close friend? Did I seek consolation in Christ or did I despair and become bitter? Have I ever claimed persecution when I was to blame? What steps will I take today to remain faithful to the end?

Practical Customer Service Tips

Fri, 26 Feb 2021 19:03:07 GMT

Throughout this series on Winning at Customer Service , I want to share numerous practical tips that will help equip you and your team relate better to your customers. Consider the following:

1. Collect customer service problems as you encounter them and regularly train your people around them. Keep adding new scenarios to your training program including rare occurrences. Even if you don’t think it will be encountered again, it does give your customer service people the opportunity to brainstorm and think creatively about solutions.

2. Emphasize simplicity. Do not use company or product jargon that confuses rather than clarifies. Remember that many people don’t care about technical details so cut to the chase. Always think about an issue from the perspective of your customer and use analogies they can relate to.

3. Remember to use people’s names—yours and theirs. Would you rather get an email from Mike or from The Technical Support Team ? People want to do business with humans, not companies. Dale Carnegie, author of “How to Win Friends and Influence People” has said that, “A person’s name is to that person, the sweetest, most important sound in any language.”

Do you have any practical tips to share with my readership? Please email them luke@lukekuepfer.com .

Listening for Wisdom from Above

Mon, 22 Feb 2021 15:30:25 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:11)

“Whenever you are arrested and brought to trial, do not worry beforehand about what to say. Just say whatever is given you at the time, for it is not you speaking, but the Holy Spirit.” (Mark 13:11)

In Mark 13:11, Jesus instructed his disciples on how to respond when put on trial for their convictions. “Do not worry beforehand about what to say,” he told them. “Just say whatever is given you at the time, for it is not you speaking, but the Holy Spirit.” Leaders are typically known for their contingency plans and foresight. There certainly is a time and place for planning. Even in this context, Jesus warned his disciples about the future to prepare them. Yet, as he pointed out, there also is a time when one is taxed beyond one’s own strength and resources and must rely on the Holy Spirit for wisdom from above. Our natural tendency is to be fearful and defensive when accused or cross-examined. Instead, we must adapt Jesus’ attitude of God-grounded confidence and humility. Serving leaders whose character and integrity have been formed on this basis will know the appropriate words to speak when put under pressure.

KEY QUESTIONS: When have I been under extreme pressure or in a situation of serious vulnerability? How do I typically respond when feeling helpless? How should I respond in the future? What specific steps can I take now to ensure an appropriate response in the future?

Committed to the Ultimate Task

Mon, 15 Feb 2021 15:03:53 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:10)

“And the gospel must first be preached to all nations.” (Mark 13:10)

In Mark 13:10, Jesus shared his grand picture of the future with his disciples: “The gospel must first be preached to all nations.” This parenthetical statement came in the middle of their discussion regarding the end of time. Jesus had just told them that they would suffer for his sake and bear witness before governors and kings. He then inserted this supplementary fact before discussing what to say when put on trial. First, a note about bearing witness. The original root for the term “witness” is the same root for “martyr.” Those who walk in the steps of Christ are fully committed to sharing the gospel with all ethnic groups as the Greek root for “nations” implies. Second, consider the reason for one’s suffering and witness. Jesus shared the reason behind his mission. His vision was to change the world. Serving leaders focus on the ultimate task rather than diverting their energy in endless speculation on how the end will come.

KEY QUESTIONS: When have I been diverted from my vision and mission? How should my personal goals in life be changed or refined so they align with God’s ultimate vision? How committed am I to fulfilling the Great Commission? Have I given too much energy to speculation regarding Christ’s return?

Flexible Systems, Part 4

Wed, 10 Feb 2021 17:59:23 GMT

We may think that customer service is always about solving the customer’s problem. Sometimes, quite frankly, that is not an option. However, you usually can solve “a” problem by simply listening and being empathetic. Talking an irate customer off their emotional high shelf to where they can be reasonable and discuss a way forward is always a check in the plus column. Your goal should not be to always to solve the problem they think they have but to bring about a solution that is fair to both you and the customer. Hopefully you can retain them as a customer by thoughtfully considering the issues they are having and doing what is possible to bring about resolution.

One should never argue, defend company policy, or point out where the customer is wrong. Needless to say, you’re probably heading nowhere. When people have problems, their emotions generally run higher than facts. They don’t care about the facts, at least not when they are upset and hyper-engaged emotionally. So train your customer service reps on how to dial back the emotions first by empathizing and showing customers you’re on their side. Later, it may be a good idea to check back with the customer to see if their problem was adequately resolved.

Here are some practical tips:

1. Begin with a sense of curiosity and respect for your customer. In other words, try not to assume you know everything about their problem or judge them for their high level of frustration.

2. After attempting to dial back their emotions, focus on the facts as emotion should not continue to drive the conversation.

3. Remember, they are telling you about this problem because they think you can do something about it. Thank them for that and then do whatever is in your power to bring about a solution.

4. Lastly, expect a positive outcome! When your expectations are positive, your conversation with the customer will be shaped accordingly.

Serve, support, and succeed by being flexible, empathetic, and positive.

Seeing Hardship as an Opportunity

Mon, 08 Feb 2021 14:22:31 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:9)

“You must be on your guard. You will be handed over to the local councils and flogged in the synagogues. On account of me you will stand before governors and kings as witnesses to them.” (Mark 13:9)

In Mark 13:9, Jesus reminded his disciples to stay alert in the face of persecution. “You must be on your guard,” he instructed. “You will be handed over to the local councils and flogged in the synagogues. On account of me you will stand before governors and kings as witnesses to them.” Jesus pointed to a long, hard future for his followers. They would suffer hardship at the hands of the religious establishment and bear witness before secular authorities and political leaders. Enduring persecution from those who claim to be following God is especially painful. Yet history is rife with such accounts. Defending one’s beliefs to those who choose not to listen or simply reject reason appears to be a lost cause. Yet Jesus reminds his followers to see each hardship as an opportunity for witness. So be on your guard lest you destroy your witness by your response. Serving leaders expose evil by their examples of humility and love.

KEY QUESTIONS: What hardships am I currently facing? Am I missing an opportunity for witness due to a mere focus on survival? How should I respond to those who choose not to listen or to those who reject reason? How might I relate to those who persecute me, sincerely believing they are following God?

Courageous Leadership

Mon, 01 Feb 2021 13:48:05 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:7-8)

“When you hear of wars and rumors of wars, do not be alarmed. Such things must happen, but the end is still to come. Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains.” (Mark 13:7-8)

In Mark 13:7–8, Jesus told his disciples not to be alarmed by wars, rumors of wars, earthquakes, and famines. “Such things must happen, but the end is still to come,” he revealed. “These are the beginning of birth pains.” No one should be surprised or disheartened by hardship. As Lord of history, Jesus is in full control of future events. Consider the implied contrast in his future kingdom with the presentation of each negative scenario. First, earthly kingdoms will battle for dominance and control, but in Christ’s kingdom all power struggles will end with people released from systems of worldly leadership. Second, natural calamities will shake and plague the planet, but in Christ’s Paradise, all will be secure and all suffering will cease. In short, “Endure; the best is yet to come!” Like Jesus, serving leaders prepare their followers for what lies ahead. They reveal rather than conceal the facts, and they always impart hope and courage.

KEY QUESTIONS: Do I tend to get easily disheartened by hardship? What works best for me to emerge from discouragement? How could I focus more on hope in a definite future than on current temporal realities? Who needs to hear hope and encouragement from me today?

Defining Reality

Mon, 25 Jan 2021 13:55:01 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:3-6)

“As Jesus was sitting on the Mount of Olives opposite the temple, Peter, James, John and Andrew asked him privately, ‘Tell us, when will these things happen? And what will be the sign that they are all about to be fulfilled?’ Jesus said to them: ‘Watch out that no one deceives you. Many will come in my name, claiming, “I am he,” and will deceive many.’” (Mark 13:3-6)

In Mark 13:3–6, Jesus alerted his disciples to one of his primary concerns when they inquired about the future. “Watch out that no one deceives you,” he warned. “Many will come in my name, claiming, ‘I am he,’ and will deceive many.” His message was crucial. No one knows he is deceived when deceived. Hence the wisdom of Jesus in calling together a team of twelve, in sending his disciples out two by two, and in preparing them ahead of time to be on their collective guard. Many self-proclaimed saviors would come, claiming to be Messiah. They were common back then, just like today, promising positive change and a time of peace, safety, and financial security. However, any leader whose assurances include little or no hardship should be dismissed as a deceiver. True serving leaders define reality, prepare their followers for hardship and persecution, and provide hope for the journey ahead.

KEY QUESTIONS: Have I ever been deceived to the point that I believed with all my heart something that was not true? If that could happen, who are my true friends who would go to battle for my soul? Do I tend to sugarcoat reality or put a positive spin on everything? How can I prepare others for hardship while also providing hope?

Flexible Systems, Part 3

Thu, 21 Jan 2021 00:36:43 GMT

Customer service succeeds when it accomplishes what the organization sets out to accomplish. If your customer service department is currently failing, remind yourself that the system you put in place is perfectly designed for the results you’re currently getting.

You want to create a significant competitive advantage by engaging with customers in a way that others can’t or won’t. So consider what your competitive advantage might be. With customer service it might mean that you don’t train your people to give standardized answers but cut right to the chase. Remember that many people have already researched online at your website a possible solution to their problem. So perhaps the first question your service rep may ask is, “Have you looked online at our site for a solution?" If yes, then skip all the standard questions.

Most people are limited on time just like you so don’t waste their time when they call in. I've found it interesting that some customer service training programs have over-emphasized empathizing! In other words—they’re too polite! Listen, your customer wants a solution. They don’t want you to wax long and eloquent about how terrible this must be for you, how sorry they are about your situation, that they will look into this, etc. etc. Strike a balance between politeness and getting to the point.

On a recent chat experience with Sprint, the customer service rep kept constantly apologizing but I wasn’t getting an answer even though I had clearly outlined the problem. What should have taken 2-3 minutes to solve turned into a 10-15 minute chat session. While that person was trying to be professional and I was trying to maintain my cool, both of us were unnecessarily wasting time. The rep probably had a stack of people in the queue waiting to have their problems solved and I was looking for a quick fix so I could get on with my life.

I said it before and I'll say it again: Be flexible. Build systems that are efficient AND effective. Keep talking with your customer service reps about the issues they are dealing with and make constant changes to your system so you can ultimately serve your customers.

Redirecting Toward an Eternal Focus

Mon, 18 Jan 2021 14:38:36 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 13:1-2)

“As Jesus was leaving the temple, one of his disciples said to him, ‘Look, Teacher! What massive stones! What magnificent buildings!’ ‘Do you see all these great buildings?’ replied Jesus. ‘Not one stone here will be left on another; every one will be thrown down.’” (Mark 13:1-2)

In Mark 13:1–2, Jesus responded with prophetic insight when his disciples were impressed with the grandeur of the temple. Rebuilt by Herod the Great, the temple was an architectural wonder of that day covering one-sixth of ancient Jerusalem. As they marveled at the massive stones and spectacular buildings, Jesus drew their attention to the fact that one day, “Not one stone here will be left on another; everyone will be thrown down.” In AD 70, Roman general Titus invaded Jerusalem with his armies, destroying the magnificent temple. No trace of these buildings remain today, and even their location is disputed on the temple mount. Having warned the teachers of the law and others outside his kingdom, Jesus now turned his attention to preparing his followers for future persecution and hardship. Like a good leader, he redirected their attention from temporal splendor to that which concerned eternal significance and glory.

KEY QUESTIONS: Do I tend to be overly impressed with human-inspired architecture, design, and structures? How might I focus more on the eternal—on what really matters? How might I help refocus others from the temporal to that which has eternal significance and glory?

Flexible Systems, Part 2

Thu, 14 Jan 2021 00:58:10 GMT

How many of you enjoy hearing that automated voice, “Press 1 for . . . 2 for . . . 3 for . . .”? If you're like me, you've already researched online for an answer and haven't found it, hence your reason for calling. The standardized responses on these automated systems that offer everything I've already discovered online before connecting me to a live person simply increases my frustration and level of annoyance.

Can I give you some advice? Hire more people to answer your phones! Believe me, it’s worth it! Getting a real human on the other end of the line (vs. getting informed that this is recorded for quality purposes) does something in terms of preventing high blood pressure. Our bank in Kentucky understood this. I ALWAYS got a person on the line when I called in. I was never put on hold, I was never sent careening through endless menus trying to get to someone, nor was I pointed to a voicemail box that was either full or pointless since many people no longer respond to their voice messages. So hire another person or two. And if they can’t help the customer they can at least direct them to the right person or promise the caller that they will get back to them with an answer. You may be surprised what this does for your business!

I once read about a B2B insurance agency that spent two million dollars ripping out voice mail from their agency. EVERY call gets answered by a human EVERY time. It paid for itself in four months. They understood serving the customer.

Seth Godin called it a strategic investment, not a cost-cutting shortcut. Bottom line—it’s an act of serving the customer that also affects the bottom line.

So little confidence do consumers have in these electronic surrogates that a few weeks after the Web site gethuman.com showed how to reach a live person quickly at ten major consumer sites, instructions for more than 400 additional companies had poured in.

Listen, the most common complaint is being kept waiting, and that’s the number one issue with automated phone systems. Do you want a competitive advantage? Hire someone to answer phones even if that person doesn’t have all the answers. Have someone who can be warm and friendly and direct the call to someone who can actually help, sparing a person navigating through endless menus while upping their frustration level.

And if an automated phone system is your only option? Put into your menu options right up front the option for a call-back, and then, make sure you call back!

Giving Sacrificially

Mon, 11 Jan 2021 14:24:32 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:41-44)

“…Many rich people threw in large amounts. But a poor widow came and put in two very small copper coins, worth only a few cents….Jesus said, ‘Truly I tell you, this poor widow has put more into the treasury than all the others. They all gave out of their wealth; but she, out of her poverty, put in everything—all she had to live on.’” (See Mark 12:41-44 for full text)

In Mark 12:41–44, Jesus commended a poor widow for her sacrificial giving in contrast to the religious hypocrisy of the teachers of the law. In his words, “They all gave out of their wealth; but she, out of her poverty, put in everything—all she had to live on.” It’s easy to give out of one’s wealth, but it’s another thing to empty one’s pockets with no security to fall back on. Both motive and means qualify one’s generosity. The wealthy gave out of their abundance to impress, whereas the poor widow yielded her entire livelihood in an act of ultimate devotion to God. She gave in good faith, even though her money most likely would be wasted by the officials who managed the temple wealth. By drawing attention to the poor widow, Jesus also foreshadowed his sacrificial death at Calvary. Unlike the teachers of the law, serving leaders ought to alleviate the social injustices suffered by those like this widow by sacrificially giving their all.

KEY QUESTIONS: What are my motives when I give? Am I naturally generous or do I tend toward stinginess? Have I ever given to impress? What are some practical ways I could give sacrificially without anyone ever finding out?

Flexible Systems, Part 1

Thu, 07 Jan 2021 02:46:20 GMT

Many companies and organizations have necessary systems in place to handle customer service issues. Flexibility within those systems, however, is a must. Hard-fast rules make it more about the system than the people you ultimately wish to serve.

I was recently working on my laptop at a Starbucks while getting my car serviced across the road. I wanted to use the bathroom without having to pack up my laptop--this Starbucks was in a Target store and I had to walk some distance—and figured I’d get the standard response from the folks behind the counter: “Sorry, but we cannot take responsibility for your personal belongings.” Instead, I was greeted with, “Sure, we’ll gladly do that for you!”

Does Starbucks have systems? Of course! Are their people well trained and aware of potential problems related to taking on responsibility for customers’ personal items? Of course! But there are always exceptions to the rules. Customer service succeeds when it accomplishes what the organization sets out to accomplish--serving your customer in such a way that you get what you want and they get what they want.

Consider the fast-food restaurant McDonalds. Will you get linen napkins when you visit their establishment? Of course not. But you’re there for a cheaper, no-frills meal. On the contrary, consider Fedex. You used to get through to them on the first ring. Now on average it takes you 81 seconds to reach someone. So if you don’t use FEDEX much, no big deal, right? But what about repeat, long-term customers with urgent problems? When they are left on hold by Fedex there’s a mismatch between what they built customer service for and what they’re doing with it. Fedex is supposedly all about delivering your box to the next destination quickly; slowing down their response to 81 seconds signals the customer that speed is not their game!

So be flexible. Build a system that balances efficiency with effectiveness and remember—all systems need upgrading and constant tweaking for success.

Legitimate Leadership

Mon, 04 Jan 2021 14:31:58 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:38-40)

“As he taught, Jesus said, ‘Watch out for the teachers of the law. They like to walk around in flowing robes and be greeted with respect in the marketplaces, and have the most important seats in the synagogues and the places of honor at banquets. They devour widows’ houses and for a show make lengthy prayers. These men will be punished most severely.’” (Mark 12:38-40)

In Mark 12:38–40, Jesus exposed the greedy and prestige-seeking teachers of the law. To garner respect from the masses, they strode around in flowing robes and prayed long prayers in public. Special seats of honor at venues of worship and feasting gave them further opportunities for recognition and power. Officiating in the religious system of that day, they extracted tithes and offerings from those already reeling under Rome’s heavy hand of taxation. They were fraudulent leaders, robbing the socially powerless while basking in a spotlight of honor under the guise of personal piety. Jesus exposed their hypocrisy. Lengthy prayers were not a problem, but their motives were. They sought self-exaltation rather than giving glory to God whom they professed to worship. Serving leaders are not status conscious. Their prayers are directed to God, not to people, and their lives are dedicated to serving the powerless.

KEY QUESTIONS: When have I sought respect from others by appearing as someone I am not? When I pray in public am I thinking of God as I speak to Him or is my attention on those who are listening to my prayer?

Getting Raving Fan Customers

Wed, 30 Dec 2020 19:09:26 GMT

Seth Godin has popularized the notion of “attention marketing,” highlighting the increasing difficulty of getting noticed and then maintaining customer loyalty for repeat business. So how might you turn those who encounter your products or services into raving fan customers?

In an earlier post I stated that customer satisfaction is made up of a series of customer experiences—the net result of the good ones minus the bad ones. Keep their experiences greater in the positive column than in the negative and you are on your way.

But let's first be clear on your vision. You must first decide what you want. What is your ideal vision for your product or service? Ken Blanchard says that this needs to be your vision of perfection centered on the customer.

Next, discover what your customers want. Make sure that what they want is in harmony with your vision.

Third, deliver plus! That means, deliver on your vision but then go the extra mile. Delight your customers and maybe even surprise them! It doesn’t have to be much, but an extra little touch can go a long way. For example, if you're a custom kitchen cabinet maker—what if you sent your customers elegantly crafted cutting boards several months after installation? How might that impact your brand and increase attention in the market place?

In closing, here’s a slogan I suggest you adopt for your company to create raving fan, gung-ho customers: UNDER PROMISE, OVER DELIVER, EVERY TIME! What might that look like for you? How might you under promise, over deliver, every time? It might be as simple as telling a customer that you'll ship their product before the first of next month and then calling them to say: “We’re shipping it to you early, plus I found an additional 10% discount I can apply to this order.” [What has worked for you? Share them with me here .]

Leading from Your Identity

Mon, 28 Dec 2020 21:24:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:35-37)

“While Jesus was teaching in the temple courts, he asked, ‘Why do the teachers of the law say that the Messiah is the son of David? David himself, speaking by the Holy Spirit, declared: “The Lord said to my Lord: ‘Sit at my right hand until I put your enemies under your feet.’” David himself calls him “Lord.” How then can he be his son?’ The large crowd listened to him with delight.” (Mark 12:35-37)

In Mark 12:35–37, Jesus posed his own question after quoting from David the Psalmist: “The Lord said to my Lord: ‘Sit at my right hand until I put your enemies under your feet.’ David himself calls him ‘Lord.’ How then can he be his son?” Jesus masterfully pointed out the superior position the Messiah held to their honored ancestor, King David. Though Messiah was a descendant of David and hence his son, the psalmist had clearly called him Lord. Just prior to this, Jesus had quoted the Jewish confession of faith known as the Shema: “The Lord our God, the Lord is one.” Not only was Jesus demonstrating the Messiah’s superiority but also he was pointing to his divinity. This was the real problem the religious leaders had with him. Jesus was more than human. He was the Son of God, and his kingdom was superior in every way to that of their exalted King David. Jesus knew who he was and whose he was, living and serving out of that reality.

KEY QUESTIONS: Do I clearly know who I am and whose I am? Do I live out of that reality or tend to view my significance and self-worth less than how God does? How will knowing my position in Christ affect how I lead, how I perceive others, and how I see the world?

Delighting Your Customers, Part 2

Wed, 23 Dec 2020 18:58:52 GMT

[Warning: If you're easily offended by “Mac Fanacs” dissing PCs and Androids this post is not for you!]

Are you delighting your customers due to their ability to endlessly customize and configure their product or service? Sometimes we think it’s all about the wide array of “amazing features!” In some cases—maybe—and then again, maybe not. The secret to a good experience is not always in the multiplicity of features on offer. In fact, too much and you might actually turn off a customer. Take Microsoft Windows—rich in features—which provides a corporate IT director with customization for all of his or her computing needs. Yet many home users prefer Apple’s Mac operating system which offers fewer features and configuration options. Simplicity and intuitive computing win the day.

Given the abundance of options in today's complex world—sometimes overkill in terms of colors and designs to choose from—more and more people simply want dependable solutions that work without wasting their time on endless configurations and customizations. It's what delights them! (And while I risk some stone slinging from you my dear reader who prefers all things PC and Windows, let me risk even more by saying I still prefer my Apple products to PCs and Androids that offer more in terms of configuration and capabilities! I need less, not more). For me it's all about simplicity on the far side of complexity!

While on my Apple kick, let me also tell you about how a customer’s experience begins before one even turns on the device. I recently updated my iPhone and was impressed with the tab that allowed me to easily remove the outer plastic wrap. No running for a knife or sliding my fingernails around the edges looking for a place to tear open—just a simple little tab that allowed me to peal off the plastic easily and quickly.

I’ll never forget buying my first MacBook Pro at an Apple Store. The salesperson had me open the box—and that in itself was an experience! Have you ever bought an Apple product? If so, regardless of how silly it sounds, you know what I’m talking about just in terms of layout and packaging! It's delightful!

Furthermore, consider the message, “Designed by Apple in California.” It may have been assembled in China (that’s the small print!) to keep their costs down, but Apple—an American company—is firmly in charge; this is an American product. All this to delight the customer; and believe me—I've been a delighted Apple fan for years!

Rank Ordering Your Values

Mon, 21 Dec 2020 15:10:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:28-34)

“One of the teachers of the law came and heard them debating.…he asked him, ‘Of all the commandments, which is the most important?…God is one and there is no other but him. To love him with all your heart, with all your understanding and with all your strength, and to love your neighbor as yourself is more important than all burnt offerings and sacrifices.’” (See Mark 12:28-34 for full text)

In Mark 12:28–34, a teacher of the law asked Jesus which of the commandments was primary. The most important one,” answered Jesus, “is this: ‘Hear, O Israel: The Lord our God, the Lord is one. Love the Lord your God with all your heart and with all your soul and with all your mind and with all your strength.’ The second is this: ‘Love your neighbor as yourself.’ There is no commandment greater than these.” Basically, Jesus quoted the Shema or confession of faith that was publicly professed morning and night by pious Jews. He confirmed the unity of God and his covenant love for his people. Secondly, he shared the two values everyone should claim: love God and love people. Loving God is a prerequisite for loving people. Without first honoring God, we can’t truly love people, and loving God without loving one’s neighbor is hypocritical. Jesus tied both values together and rank ordered them for obvious reasons.

KEY QUESTIONS: Why must loving God precede loving others? What would happen if they were rank ordered the other way around? Do I have less than five values that I can easily remember? Are they rank ordered? Do I have clarifying statements for each one?

Delighting Your Customers, Part 1

Wed, 16 Dec 2020 19:09:30 GMT

Have you ever been blown away by a sales encounter? Or by a customer service person who was polite, efficient, and helpful?

Ashley from 53rd bank called me up after we moved to Chicago to see how we were doing. We had recently changed banks and set up a free checking account with her about a month and a half prior. What surprised me was that she wasn’t trying sell us on anything else—she wasn’t calling to market another financial service. It was purely, “How are you guys doing with the move?” And yes, I was impressed! And yes, the 53rd Bank brand was also magnified and affirmed.

Total customer satisfaction is essentially made up of a series of customer experiences, or, as we might say, the net result of the good ones minus the bad ones. It occurs when the gap between customers’ expectations and their subsequent experiences has been closed.

If the customer has made a significant investment in purchasing your produce or service, it should include a follow-up call to see how it's going. Do they have any questions? Can you offer any assistance in experiencing the product or service more fully?

Think about going the extra mile that other companies don't—that might be your competitive edge. Delight your customers by surprising them with something beyond their expectations. You might just turn them into a gung-ho raving fan customer!

Avoiding Foolish Arguments

Mon, 14 Dec 2020 15:59:32 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:18-27)

“Then the Sadducees, who say there is no resurrection, came to him with a question….Jesus replied, ‘Are you not in error because you do not know the Scriptures or the power of God?…Now about the dead rising—have you not read…“I am the God of Abraham, the God of Isaac, and the God of Jacob”? He is not the God of the dead, but of the living. You are badly mistaken!’” (See Mark 12:18-27 for full text)

In Mark 12:18–27, Jesus was approached by some religious leaders regarding a hypothetical and absurd situation. Supposedly a woman married seven brothers in succession since she was widowed by each. Whose wife would she be in the resurrection? These leaders thought their example proved life after death impossible, but their thinking was flawed on several levels. First, they desired to trap Jesus rather than know the truth. Second, they took a law that protected women and made it about the husbands’ concern. Third, they failed to know the Scriptures or the power of God as Jesus pointed out—people neither marry nor are given in marriage in the resurrection. Ultimately, God had announced to Moses that he is—not was—the God of Abraham, Isaac, and Jacob. They were badly mistaken in their theology of the resurrection. Jesus dealt with their real problem rather than stooping to involve himself in a foolish argument.

KEY QUESTIONS: How quickly do I typically respond to people’s foolish arguments? How could I wisely avoid stooping to their level of foolishness yet minimize the potential for offense? What must I do to understand someone’s real problem?

Understanding the Sales Loop

Wed, 09 Dec 2020 21:58:35 GMT

Complete customer satisfaction occurs when a customer has a positive experience from start to finish while purchasing a product or service. Understand that any product sale, service, or encounter with a customer is a process—a loop if you will.

The first encounter may be a brand, an advertisement, or a word-of-mouth referral—this begins the loop.

The second encounter may be due to interest or desire to fulfill a need and thus the person comes to your store or marketplace to inquire about your product or service. At this point you need to ask yourself some questions: Was our advertising clear? Were our salespeople accessible? And if it was an online experience—Was their visit to our website defined by clarity and adequate information? Was there an option for more info? [Much could be said about website design but I'll keep it to a few points: First, think about the customer when you design your site. They want the least amount of clicks to find a service or item and buy it. Second, keep your site clean and simple—not too much information upfront; make them click for that.]

The third encounter is when the person becomes a customer—they take a leap of faith, even a risk, and buy your product or service. [And hopefully they won’t be back to return it or complain!]

The fourth encounter is their hands-on experience with the product or service. Did it meet their expectations? Are they happy with what they bought?

And then a final encounter may happen when you as a company follow up with the customer to see how they are enjoying the new product or service OR there’s a problem and the customer contacts you. In my next post I'll discuss what follow-up might look like.

Going to the Heart of the Matter

Mon, 07 Dec 2020 16:11:09 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:13-17)

“But Jesus knew their hypocrisy. ‘Why are you trying to trap me?' he asked. ‘Bring me a denarius and let me look at it.’ They brought the coin, and he asked them, ‘Whose image is this? And whose inscription?’ ‘Caesar’s,' they replied. Then Jesus said to them, ‘Give back to Caesar what is Caesar’s and to God what is God’s.’ And they were amazed at him.” (See Mark 12:13-17 for full text)

In Mark 12:13–17, Jesus was challenged by his opponents on whether people should pay their taxes. Because his antagonists were a coalition of contrasting viewpoints it seemed certain that he would offend one or the other. However, Jesus responded with a both/and reply that avoided their trap. First, he requested that a coin be brought and then asked them whose image and inscription was on it. “Caesar’s,” they replied. Jesus then said, “Give back to Caesar what is Caesar’s and to God what is God’s.” It was a brilliant response that left them amazed. Jesus had escaped their trap, but he also had uncovered a much deeper issue. By calling them to radically obey God, in whose image they were made, Jesus exposed his adversaries’ real problem. They weren’t giving back to God what was truly his but pursuing their own selfish ends. Jesus went to the heart of the matter which for them was a matter of the heart.

KEY QUESTIONS: How does a “both/and” response wisely help me avoid getting trapped in certain situations? When is it not advisable? How might defending myself prevent me from focusing on a real issue or problem?

The Solution Includes the Experience

Wed, 02 Dec 2020 21:45:23 GMT

In the last three posts we’ve looked at what customers really want. Now let’s ask the question: what does customer satisfaction look like? Not only do we want our customers to find a solution, we want their experience to be A++!

Did you know that the average American spends 13 hours per year and 43 days per lifetime on hold for customer service? This is why New York Times writer describes it as a “timeless form of torture.” You may have helped them find a solution, but their experience was terrible. There’s a bad taste in their mouth for your brand. Remember that solutions aren’t everything; it may be the experience your customers remember more than anything!

John Bocuzzi, a marketing expert, says that exceptional customer experience can beat all other marketing techniques. At the end of the day, it’s experience that matters and makes customers come back for years and years. In his TED talk several years ago, he quoted Maya Angelou: “They may forget what you said, but they will never forget how you made them feel.”

Complete customer satisfaction happens when both the solution and the experience getting to a solution were positive.

Protected by Integrity

Mon, 30 Nov 2020 15:59:57 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:13-14)

“Later they sent some of the Pharisees and Herodians to Jesus to catch him in his words. They came to him and said, ‘Teacher, we know that you are a man of integrity. You aren’t swayed by others, because you pay no attention to who they are; but you teach the way of God in accordance with the truth. Is it right to pay the imperial tax to Caesar or not?’” (Mark 12:13-14)

In Mark 12:13–14 an unlikely coalition approached Jesus to trap him in his words. Generally at fierce odds, a group of religious leaders joined forces with supporters of the local political system. The Pharisees were Jewish nationalists who opposed Roman rule whereas the Herodians were staunch supporters of Herod, a Roman vassal. Both groups felt threatened by the Messianic overtones of Jesus’ ministry. The Pharisees wanted a Messiah on their terms and the Herodians feared tighter Roman control if Jesus’ influence got out of hand. With their leadership threatened and Jesus’ pointed stories exposing the corruption of their hearts, they united in opposition against him. Envy and guilt caused these leaders to act rashly, contrary to the very values that defined their existence. Ironically their flattering admission regarding his integrity and his refusal to live according to popular opinion was undeniably accurate.

KEY QUESTIONS: Are my detractors and opponents unable to trap me due to my integrity? If not, how might I build up my integrity? Am I known more for what I am against than what I am for?

What Customers Really Want, Part 3

Wed, 25 Nov 2020 13:55:46 GMT

Let's start with the bottom line: You don't want customers like the guy pictured above—frustrated, angry, on hold, and without a solution!

So what does your customer want when he calls in with a problem related to the product or service you sold him?

First, a quick response from you regarding their problem. Answer your phone with a live voice during business hours rather than sending them through an endless maze of options with some extensive answering service. If after hours, your message should include, “We will get back with you within 12-24 hours." Then make sure you keep that promise…EVERY time.

You think I'm extreme on having no automated phone answering service? I once read about a B2B insurance agency that spent two million dollars ripping out voice mail from their agency. Every call gets answered by a human every time. It paid for itself in four months. They understood serving the customer. Seth Godin called it a strategic investment, not a cost-cutting shortcut. Bottom line—it’s an act of serving the customer that will also affect your bottom line. So maybe hire a few more people to answer your phones.

Furthermore, when someone calls in with a problem they should be quickly routed to someone who can actually help with the problem. Don’t pretend that you know, rather, acknowledge you don’t and then promise to get back with them with a solution or find someone who can solve the problem.

Also make sure you commit up front to solving the problem. That means, assure them upfront, along the way, and at the end, making sure they are satisfied with the final solution.

Which brings us to my final point. Your customer ultimately wants a solution; it's the most important thing to them. How many times have you been frustrated with customer care being so friendly and empathetic while waiting for them to cut to the chase and help you with the problem you called in about? So don’t get their name, birthdate, spouse and kids’ birthdates, social security numbers, or go off on some long spiel about wanting to solve their problem. Simply get to the problem quickly and begin moving toward a solution.

Embracing a New Model

Mon, 23 Nov 2020 13:09:57 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:1-8)

“Haven’t you read this passage of Scripture: ‘“The stone the builders rejected has become the cornerstone; the Lord has done this, and it is marvelous in our eyes”?’ Then the chief priests, the teachers of the law and the elders looked for a way to arrest him because they knew he had spoken the parable against them. But they were afraid of the crowd; so they left him and went away.” (Mark 12:10-12)

In Mark 12:10–12, we see a striking contrast between Jesus’ leadership and that of the religious leaders. After sharing the illustration of the vineyard landowner and corrupt tenants, Jesus emphasized his point by asking a question with a quote from the Psalms: “Haven’t you read this passage of Scripture: ‘“The stone the builders rejected has become the cornerstone; the Lord has done this, and it is marvelous in our eyes”?’” Obviously, Jesus’ leadership paradigm had different qualifications. As Messiah, he was the cornerstone of a new kingdom model, threatening the corrupt guardians of the old one. Convicted, the religious leaders sought to silence the messenger rather than face reality. Their hearts were shrouded in self-deception from pride and fear. Pride kept them from changing and fear of the crowds prevented them from arresting Jesus. In stark contrast, Jesus spoke the truth with humility and God-grounded confidence.

KEY QUESTIONS: What might prevent me from embracing a new model of leadership or a new paradigm of kingdom/church? Have I ever attempted to silence the messenger rather than face reality? What does it take to speak the truth with humility and God-grounded confidence?

What Customers Really Want, Part 2

Wed, 18 Nov 2020 11:39:15 GMT

Last week we looked at what our customers really want during the transaction, making the purchase of a product or service. But what about after the sale? What else are our customers really wanting that, if fulfilled, will ensure they keep coming back to us for more products and services?

First, they want you to keep your promises. If you gave your word regarding an on time delivery of a product they expect you to keep it. Remember, they may have adjusted their schedules or projects according to the time frame you gave them. Keep your promises. If for some unforeseen reason you cannot deliver on time, call the customer as soon as possible and let them know what happened, keeping them current with updates. It's better to underpromise and overdeliver—in other words, initially set a later ship date and then ship out early.

Second, stand behind your product or service in case of failure. It's worth asking why you would sell a product of significant value without a warranty? Not many people actually cash in on warranties offered, so it is easily worth your effort and expense to stand behind what you sell.

Third, consider doling out compensation for time and energy wasted by the customer when they experience product failure. See things from their perspective ("I bought this wonderful product that has let me down and now I have extra costs due to delays caused by the breakdown!") and act accordingly.

Next week we will wrap up this 3-part series by looking at ideal customer service interactions when problems do occur.

Long-suffering Leadership

Mon, 16 Nov 2020 17:06:50 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:1-8)

“…he rented the vineyard to some farmers and moved to another place. At harvest time he sent a servant to the tenants…Then he sent another servant to them…He sent still another…He sent many others; some of them they beat, others they killed.” (See Mark 12:1-8 for full text)

In Mark 12:1–8, Jesus highlighted the extreme mercy and long-suffering spirit of a landlord spurned by the tenants in his vineyard. Having entrusted his business interests to a group of managers, he expected a fair return. However, each time he sent one of his servings to collect some of the harvest, they were met with abuse, violence, and death. He finally sent his son, thinking they would respect him. The tenants, however, saw this as their chance to finally procure the landlord’s inheritance and therefore killed the son. The parable was a reflection of what the religious leaders were doing to Jesus. God had entrusted the people of Israel to them, sent many prophets to warn them, and finally dispatched his own son to bring them to their senses. Anyone listening to this story would have been shocked at why the landlord hadn’t come earlier to deal with his tenants. God revealed ultimate mercy and forbearance through his Son.

KEY QUESTIONS: What tests my patience more than anything else? How might I be long-suffering in that situation if it occurs again? Why should I be merciful and long-suffering to those I lead?

What Customers Really Want, Part 1

Wed, 11 Nov 2020 12:53:41 GMT

Ultimately all our customers are looking for quality products or services. But the experience along the way is equally important. For example, my son-in-law works for a high end renovation company in Columbus, OH that pays meticulous attention to cleaning up the job site—-not at the end of the job, but at the end of every day—-and this on multi-day/multi-week renovation projects. Customers can leave for work and come home each evening to find their home changed but just as clean as they left it with no tools in sight or furniture out of order. This company's attention to a clean and orderly environment every day is going the extra mile but keeps their high end clientele happy.

Customers rate a positive sales interaction on number of issues:

Was the salesperson pushy OR polite and available?
Did the salesperson know their limitations—when to say “no deal?” Remember, all sales interactions boil down to one of the following: win-lose ("We made out well on this transaction by taking unfair advantage of you"), lose-win ("We lost on this sale with hopes that we'll get plenty of business in the future with you"), win-win ("We made the sale at a profit and you received a great product or service for a fair price in return"), or no-deal ("We were not able to get to a win-win this time but we're leaving in good terms with hopes of doing future business together").
Did the salesperson ultimately underpromise and overdeliver?
For online sales—was the marketing message clear and the website transaction process simple and quick (think Amazon 1-click ordering…less hoops to jump through…less links to click to get it done!)?
If some type of rebate was offered—was it easy to claim? Some companies seem to delight in making their forms rival mortgage applications, and, in the process turn off their customers.

Next week we'll consider a few more things your customers really want. If you have some to add to this list or other comments related to this post, please email me at luke@lukekuepfer.com .

Stewardship Versus Control

Mon, 09 Nov 2020 12:12:54 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:1-9)

“…At harvest time he sent a servant to the tenants to collect from them some of the fruit of the vineyard…some of them they beat, others they killed…He had one left to send, a son, whom he loved. He sent him last of all, saying, ‘They will respect my son.’…But the tenants said to one another, ‘This is the heir. Come, let’s kill him, and the inheritance will be ours.’” (See Mark 12:1-9 for full text)

In Mark 12:1–9 Jesus pointed out the real motives of the religious leaders through his parable about the vineyard. Having established a vineyard, a landlord invited some tenants to come and manage it. Clearly, he had rights to the harvest and, like many landowners with tenants in that day, would have paid them with a portion of the produce. The tenants didn’t see it that way. Any servants sent by the landowner to collect his rightful share of the harvest were seized, beaten, and turned away empty-handed. Some were killed. Like the tenants, the religious leaders had stewardship of a vineyard: the children of Israel. To serve Israel’s best interests they should have prepared them for a Messiah. Their true intent was to control the people, however, and maintain their position of power. Jesus closed his parable with prophetic force. The landowner finally would come, kill the tenants, and hand his vineyard over to others.

KEY QUESTIONS: What are my motives when taking on responsibility? When have I attempted to maintain power by controlling others? Have I ever taken drastic actions to stay in charge that I now regret? How does a “stewardship” mindset change everything?

The Economics of Loyalty

Wed, 04 Nov 2020 16:21:16 GMT

Last week I told you about a frustrating customer service experience I had with Air Canada. I mentioned that there is an alternative to standardized customer service that begins with understanding the economics of loyalty.

Since we’re already talking about the airline industry, consider the fact that saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. You really don’t want to tick off a loyal customer! In fact, airlines need to consider training their customer service representatives how to take extra time on the phone with high paying customers.

Consider this simple tactic: Instead of having the customer service agents define the minimal legal requirements, have them describe the maximum possible actions the airline could take. Furthermore, train them to empathize and apologize rather than quoting standard fare. [“You’re right sir, that was a terrible situation. And we should have alerted you in advance that the plane was late, and we could have trained the flight attendants to be more aware of situations like this and we could have been significantly more responsive when we saw that the whole thing was going sideways. That’s incredibly frustrating–you’re right.”]

Now think about that. Isn’t that ultimately true? Couldn't the airline have done all of those things? And isn't it also true that it was incredibly frustrating for that frequent flyer? In fact, if it wasn’t, that person would have never called in the first place.

So how do we win at customer service? Or put another way—how do we serve, support, and succeed? In this series of posts I want to discuss what our customers are expecting and how to provide excellent customer service.

Responsibility Versus Entitlement

Tue, 03 Nov 2020 01:44:39 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 12:1-9)

“Jesus then began to speak to them in parables: ‘A man planted a vineyard. He put a wall around it, dug a pit for the winepress and built a watchtower. Then he rented the vineyard to some farmers and moved to another place. At harvest time he sent a servant to the tenants to collect from them some of the fruit of the vineyard.’” (See Mark 12:1-9 for full text)

In Mark 12:1–9 Jesus told a parable of a man who planted a vineyard and entrusted it to others. From a similar story found in Isaiah chapter 5 of the Old Testament, it’s obvious that Jesus was alluding to Israel as the vineyard from which he desired a harvest of good fruit. Jesus placed his emphasis on the stewardship of the vineyard, reminding the religious leaders of their responsibility versus a mindset of entitlement. The owner had planted the vineyard, erected a wall around it for protection, and installed a watch tower for further security. He had set his occupants up for success and provided them with the means for sustenance in a safe environment. However, they took advantage of the landlord when he moved to another place. Rather than managing the vineyard wisely, they used it for personal gain. Serving leaders are stewards, accountable to God who entrusted them with great responsibility. It’s His world after all.

KEY QUESTIONS: What am I currently stewarding? Could I take on more responsibility? What might be preventing that possibility? How do I weigh the risks of giving others opportunities for taking on responsibility? How can I prevent setting others up for failure?

Air Canada Customer Service Experience

Wed, 28 Oct 2020 18:24:52 GMT

Several years ago my daughter and I were flying through Toronto where we met my mother before flying on together to Charlottetown, Prince Edward Island. We had purchased the cheapest tickets available and before flying I checked to see whether or not their restricted basic fare was similar to that of their Star Alliance partner, United.

A number of emails back and forth yielded nothing but frustration—I gained no additional information to what was posted at their website and the customer service person was unable to give me direct answers to my specific questions. In fact, the canned responses seemed to indicate that my emails remained unread.

Two points from the correspondence were especially humorous: One, the signature which included—"Thank-you for your understanding…sincerely,…" and, two, a nonsensical phrase—word for word—from the customer relations person handling my issue—"While I can appreciate this being an inconvenience…"

Now I’m sure the customer relations agent was a really nice person, I’m sure she meant really well, in fact, she probably responded as she was simply trained to do. But she didn’t solve my problem and that was a problem! [Consider also the fact that I now have a slightly less opinion of Air Canada, that I share this story with others in my workshops—hence, negative branding—and that I'll probably be less likely to use their airline in the future or contact them again if I have a problem.]

But there’s an alternative to standardized customer service since that often isn’t service at all. And it begins with understanding the economics of loyalty. We'll pick it up from there next week!

Merciful Exposure

Tue, 27 Oct 2020 23:30:23 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:27-33)

“They arrived again in Jerusalem, and while Jesus was walking in the temple courts, the chief priests, the teachers of the law and the elders came to him. ‘By what authority are you doing these things?’ they asked. ‘And who gave you authority to do this?’ Jesus replied, ‘I will ask you one question. Answer me, and I will tell you by what authority I am doing these things. John’s baptism—was it from heaven, or of human origin? Tell me!’” (See Mark 11:27-33 for full text)

In Mark 11:27–33 Jesus responded to the religious leaders’ question regarding the basis of his authority. He could have answered their question outright but instead chose to give them a veiled answer via a counter question. “Answer me,” Jesus said, “and I will tell you by what authority I am doing these things. John’s baptism—was it from heaven, or of human origin?” It was a merciful response; Jesus invited the religious leaders to reconsider their reality. By answering the question correctly, they would realize that they were coming against God. Arresting their attention on this fact, Jesus pointed them towards their real problem. In fact, their discussion among themselves and response to Jesus reveals just that. “We don’t know,” they answered. The religious leaders clearly feared the people, revealing the basis of their authority. On the other hand, Jesus and John the Baptist received authority from their Audience of One.

KEY QUESTIONS: Does defending myself take priority over helping others? Who needs me to point them toward the light by exposing their darkness? Do I enjoy pointing out where others are wrong and I am right or do I have genuine concern for their condition?

Customer Service Matters

Thu, 22 Oct 2020 03:40:52 GMT

Last week I shared a personal experience my wife and I had with customer service gone wrong but rectified by an empathetic, caring manager. More than ever we need to realize the importance of merging good customer service with our products and services.

John Gerzema believes that consumers are the main driving force of the economy today, as they are becoming better organized, more attentive to each other, and more critical to products and services, including customer service. He has stated that “We can move from mindless consumption to mindful consumption.”

I believe we already are with many of us are paying very close attention to the goods and services purchased and the customer care that accompanies them. Unfortunately most corporations have a customer care department that amounts to little more than an us/them mindset (“we’re in our ivory towers looking down at you!”). Their attitude is simply:

When you can, get it [customer service] over with.
If at all possible, evade responsibility.

Which means that when things go wrong, you’ll likely encounter a legalistic mentality that begins and ends with, “It’s out of our control.”

Anna Dolce, an entrepreneur and hospitality expert, demonstrates that the hospitality service, unfortunately, lacks hospitality. She says that “Service without hospitality becomes a transaction.” Too often personnel is just going through the motions with little true care of making customers comfortable. Introducing hospitality is what makes a business stand out.

Customer service is low hanging fruit, folks. Become mindful of your customers' expectations and treat them with hospitality.

Building Credibility

Mon, 19 Oct 2020 13:54:40 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:22-26)

“And when you stand praying, if you hold anything against anyone, forgive them, so that your Father in heaven may forgive you your sins.” (See Mark 11:22-26 for full text)

In Mark 11:22–26 Jesus concluded his discourse on faith with an important qualifier. “When you stand praying,” he asserted, “if you hold anything against anyone, forgive them, so that your Father in heaven may forgive you your sins.” Jesus stipulated forgiveness as the ultimate criterion for influence with our Audience of One. Don’t expect your heavenly Father to answer prayer if you hold unforgiveness in your heart toward others. Your relationships on earth affects your relationship with your Father in heaven. Serving leaders are transparent. If they mess up, they “fess” up. Contrary to what some might think, confession by leaders does not destroy their credibility. It enhances it. Their humility draws others in and increases their influence. Holding something against others reveals pride and the inability to give others the benefit of the doubt. Even when others are in the wrong, we must forgive, just as we have been forgiven.

KEY QUESTIONS: Who currently needs my forgiveness? Is there anyone I hold even the smallest amount of bitterness toward due to an offense committed against me? What could I do to reconcile that relationship? In what areas of my life could I be more transparent?

A Personal Experience with Customer Service

Wed, 14 Oct 2020 11:38:04 GMT

Several years ago, my wife was having some issues with her one ear so we finally decided to go have it checked out by a doctor. The clinic quoted us $100 for the visit and although we thought that was rather high we booked an appointment.

Now bear in mind that our family had lived in Thailand for ten years where medicine came relatively cheap and we were accustomed to same-day billing and payment. To give you an idea on medical costs consider that both of our children born there set us back by about $300 which covered prenatal visits, ultrasounds, birthing and hospital fees, and all things postnatal!

Our doctor's visit went fine. We paid the hundred dollars, met with the doctor for a few minutes and were prescribed a simple nasal spray. Wishing we had simply researched the problem more online and bought the spray at a local pharmacy, we kicked ourselves for throwing away a hundred dollars. (That’s your million dollar tip by the way—just self-diagnose online!)

You can imagine our surprise when we were hit up with another medical bill—this one for the doctor’s fees—weeks later to the tune of several hundred bucks. The doctor, in response to some of our questions, had raised his services to a higher level and charged accordingly.

Now let me remind you how things worked in Thailand. You go in to the hospital, you get charged, you pay…end of story. But not here in America as I have since learned. You go in, get charged, you pay, go home, you get more bills, and you pay some more!

And so not knowing how the system worked here in North America, we decided to fight the extra charge. I called customer service and that’s where the fun began. The local office in Lexington, KY referred me to their office in Louisville that handled payment. They in turn sent me back to Lexington. I was not impressed, and with each automated phone system came multiple menus to navigate until I finally reached a real person (to say my pressure systems were slightly building is an understatement).

Finally, after numerous calls and several months of trying to work this out, I was connected to a person in upper management. Everything changed. This lady was both compassionate and empathetic: “Wow, I can imagine how you felt," she told me. “I would have also been upset had I been told $100 and then received a bill for several hundred more. I'm going look into this more and ensure wrong information is not given out in the future.”

She showed concern, she related to me, and she legitimized my angst. I almost couldn’t pay the bill fast enough! She had talked me off my ledge and had promised to rectify the false assumption that there are no doctor fees in addition to the clinic fee.

So how about you…do you have a positive or negative story with regards to customer service you'd like to share? I'd love to hear it!

Influence Versus Presumption

Tue, 13 Oct 2020 19:11:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:22-24)

“‘Have faith in God,’ Jesus answered. ‘Truly I tell you, if anyone says to this mountain, “Go, throw yourself into the sea,” and does not doubt in their heart but believes that what they say will happen, it will be done for them. Therefore I tell you, whatever you ask for in prayer, believe that you have received it, and it will be yours.’” (Mark 11:22-24)

In Mark 11:22–24 Jesus included in his discussion on faith a statement about making petitions in prayer. “Whatever you ask for in prayer, believe that you have received it, and it will be yours,” he proclaimed. It’s a significant statement with powerful implications. Unfortunately, it has also been twisted by some to guarantee whatever one prays for because of increased faith. Remember that Jesus prefaced this conversation with, “Have faith in God,” versus “have faith in your faith.” We first must align ourselves with our Audience of One and his will for the world. Any self-oriented basis is the antithesis of serving leadership. We ought not to presume on God. We don’t “name it and claim it” under the guise of having faith. We are children of a kingdom under the control of a king with a faith submitted to God’s perfect will. While we can certainly influence God through prayer, we are not sovereign. God has the final say.

KEY QUESTIONS: How might I be presuming on God? How does first aligning myself with my “Audience of One” set me up for belief? How might I attempt to influence God through prayer?

Faith to Move “Mountains”

Mon, 05 Oct 2020 14:14:25 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:22-23)

In Mark 11:22–23 Jesus used an interesting metaphor to discuss faith. “If anyone says to this mountain, ‘Go, throw yourself into the sea,’ and does not doubt in their heart but believes that what they say will happen, it will be done for them,” Jesus declared. First, understand that the phrase, “moving mountains,” was used by other rabbis to describe overcoming seemingly impossible difficulties. That is not to say that moving physical mountains may never be God’s will. However, concluding that one can simply amplify one’s faith to get whatever one wants is a grave misinterpretation of this passage. Jesus prefaced this statement with “Have faith in God” versus “have faith in your faith.” Consider how crazy our world would be if everyone controlled the Master of the universe with their own amped up amplified faith power? Imagine the products of our selfishness or the conflicts of interest by everyone who “prayed in faith.” Our faith is in God alone.

KEY QUESTIONS: Which “mountains” do I believe currently need to be moved? How might I “pray in faith” regarding these “mountains?” How might not receiving answers to my prayers be harmful to my relationship with God if my faith is not in him alone?

2021 Leadership Summit with Dave Kauffman and Luke Kuepfer

Wed, 30 Sep 2020 20:54:36 GMT

We’ve got dates…we’ve got venues…and we’ve got exciting new content coming your way! Plus, you can now register with our SUPER EARLY BIRD RATE, saving you $50 per ticket!

TEAMS @WORK is the feature for our 2021 Leadership Summit. Click on the links below for the schedule and more details or the REGISTRATION links to secure your spot. Special group rates are also available if you wish to bring your team.

Goshen, IN on January 7-8 [ REGISTER ]
New Holland, PA on January 14-15 [ REGISTER ]
Berlin, OH on January 21-22 [ REGISTER ]
Abbeville, SC on February 11-12 [ REGISTER]
Arthur, IL on February 18-19 [ REGISTER ]

Dave will be speaking on Applying DISC to your Team:

Learn the strengths of each member
Understand TEAM dynamics
Discover each team member’s personality traits
Identify personality clues that can help build better communication
Visualize your TEAM composite chart for at-a-glance understanding
Learn what motivates each member…and much, much more!

...and I will be speaking (with breakout teamwork activities) on Lean, Mean, Teaming Machines covering the following key teamwork concepts:

The WHY Behind Teams.
There is no “I” in Team.
The “I” in W-I-nning Teams.
High Performing Teams.

We hope to see you there!

The Basis for Faith

Wed, 30 Sep 2020 14:24:36 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:22-24)

In Mark 11:22–24 Jesus taught his disciples a valuable lesson on faith. His beginning statement—“Have faith in God”—is preeminent. Having faith presents many with a dilemma. Some simply resign themselves to God’s supposed will and never pray in faith. Their perception of godliness is believing that God simply will do what needs to be done on their behalf, but this often translates into a lack of faith. They have not because they never ask. On the other hand, there are those who believe that their faith always will be rewarded. They believe that if they have enough faith—that is, having “faith in faith”—they will get whatever they ask for. These folks generally end up asking with the wrong motives. Our faith must always begin with God. Commit yourselves to his ultimate purpose while praying and moving according to your perception of his will. According to William Carey we ought to “expect great things from God” and “attempt great things for Him.”

KEY QUESTIONS: How does “faith in God” differ from having “faith in faith?” How do the first four statements in the Lord’s prayer align us first with the Father’s will? What should I currently be expecting from God? What should I be attempting for Him?

Colorado Mountain Leadership Adventure

Wed, 23 Sep 2020 14:07:27 GMT

I just finished facilitating my first-ever leadership adventure with ten amazing men here in Colorado and look forward to the second group arriving in just a few days. Both of these groups are participating in a vision I have for leadership development in the context of the great outdoors. Forgoing keynote presentations and lectures, I share simple leadership lessons along the way as we visit Colorado’s Garden of the Gods , drive up Pikes Peak , and climb 14-er Quandary Peak .

For example, while observing Garden of the Gods’ “Balanced Rock,” we discussed how erosive forces work against our business and family leadership. Just like the ancient torture method of “ death by a thousand cuts ,” so our marriages, families, or businesses can disintegrate over time. Small problems add up; sometimes one tiny issue can push a marriage or business over the cliff. Our leadership matters.

A pastor receives a call from a frantic couple late on a Saturday night: “Pastor, pastor—you’ve got to help us...our marriage just failed...please come over immediately!” (No, it didn’t just fail today—it’s been failing for the last ten years and no super pastor or veteran counselor is going to fix your marriage tonight!)

A company rushes in a consultant to fix a business that just failed. But any smart business person knows that no amount of money thrown at consulting gurus is going to quickly solve the problem. As my good friend Dave Kauffman says, “Your business is perfectly designed for the results you are getting.” Leadership matters.

Wise King Solomon once pointed out that it’s the little foxes that ruin the vineyards . Just like the “Balanced Rock” is destined to eventually fall due to the continuing eroding forces of nature, so our marriages, businesses, and personal lives are under constant bombardment. Personal leadership development is a crucial element in any preventative measure to failure and I’m here to help you.

Consider joining a number of upcoming Colorado Mountain Leadership Adventures currently being scheduled for 2021. Based on how quickly the first two filled up in 2020, send me your name and contact info quickly to reserve a spot . I’m currently putting together separate adventures designed for CEOs and executives, for pastors and ministry leaders, for married couples, and for any men and women seeking to advance in their personal leadership.

The Necessity of Fruitful Leadership

Mon, 21 Sep 2020 22:54:39 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:12-21)

“The next day as they were leaving Bethany, Jesus was hungry. Seeing in the distance a fig tree in leaf, he went to find out if it had any fruit. When he reached it, he found nothing but leaves, because it was not the season for figs.” (See Mark 11:12-21 for full text)

In Mark 11:12–21 Jesus cursed a fig tree, entered the temple in Jerusalem to drive out the money changers, and then returned to the fig tree to complete an object lesson for his disciples. Seemingly disconnected, these incidents are actually a commentary on Jerusalem’s judgment. Jesus sought fruit from the fig tree but found none. Similarly, he had come to the center of Jewish religion—the temple—and found it wanting. Rather than blessing the nations with easy access to worship, the religious leaders defrauded them by sanctioning unfair exchange rates for the purchase of sacrificial animals. Jesus drove out the swindlers with these words: “My house will be called a house of prayer for all nations…But you have made it ‘a den of robbers.’” Appearing to have life like the leafy fig tree, the religious leaders lacked edifying fruit to bestow life. Returning to a withered tree, the disciples saw the necessity of fruitful leadership.

KEY QUESTIONS: In which ways would I qualify my leadership as fruitful? In which areas could I increase in fruitfulness? How are some ways I have tried to appear life-giving to others but have only been “leafy?”

Stepping Away from the Spotlight

Mon, 14 Sep 2020 14:50:51 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:11)

“Jesus entered Jerusalem and went into the temple courts. He looked around at everything, but since it was already late, he went out to Bethany with the Twelve.” (Mark 11:11)

In Mark 11:11 Jesus entered Jerusalem and then left for Bethany with his twelve disciples. This rather short commentary on Jesus’ movements after his triumphant ride on a colt says much about his focus as a leader. He could have basked in the glory bestowed on him by the cheering crowds. Had they not thrown down their robes before him in an act akin to laying out the red carpet for royalty? Even their cries of “Hosanna” signaled praise for the one they hoped was Messiah and king. But Jesus rejected the pomp and circumstance. He somehow sidestepped the multitudes and left town with only his twelve closest friends. His disciples, not fame, were his primary concern. Leaving the city, he withdrew to the town where his good friends Mary, Martha, and Lazarus lived. We don’t know if he went to their house, but we do know that Jesus retreated from the public eye to be with those who mattered most.

KEY QUESTIONS: How do I react to pomp and circumstance? When have I stepped away from the public eye to focus on greater priorities? Is there a spotlight I currently need to walk away from? What are my primary concerns in my leadership roles today?

COVID, Racism, Riots, and Politics: Kingdom Energy (Part 7)

Wed, 09 Sep 2020 14:37:18 GMT

My final post in this series will feature a few of my opinions on politics (considering America’s current countdown toward election day) and some practical examples of how you may be losing influence with those you wish to win over to your point of view.

Let me state that I am first and foremost a citizen in the Kingdom of God. My allegiances lie with one King which means I am not aligned with any party, any politician, or any nation state on the planet. While I may favor certain policies or perspectives in the political arena, these do not and will not receive my primary energy. Voting or running for office may be part of one’s calling to influence the world for good, but it ultimately is engaging with the “kingdom of this world” and should not be confused with the best way to bring about change in the human heart.

Second, if you are an American and aligned with a certain party please hear me out on several counts:

Being Republican does not necessarily mean you agree with everything the Republican party stands for and neither does it mean you condone everything portrayed by its leadership (ditto for the other party, namely Democrats...my next point provides an example).
Being a Democrat does not necessarily mean you are anti-life or prochoice; it may simply mean you have a different view on how to reduce abortions and promote life.
Being a Republican or Democrat does not give you the right—if you claim the name of Christ—to treat someone of another affiliation without grace. Seek first to understand their position before you state your own.

NEED A GOOD RESOURCE? ORDER “I Think You’re Wrong But I’m Listening” (A guide to grace-filled political conversations) AT 50% OFF UNTIL ELECTION DAY ( DISCOUNT CODE “50off” ).

Third, if you are a strong advocate of voting in the election—you believe it is not only a right but an absolute necessity—please consider that there are those who prefer not to get involved in the process for various reasons. Do not simply quote—“The only thing necessary for the triumph of evil is for good men to do nothing”—before you have sat down and had a thoughtful dialogue with that person. Nor should you heap shame on that person for experiencing the blessings of a “free” nation while not ensuring its ongoing freedom. These issues are greatly nuanced and Christians should be willing to discuss them without flaming rhetoric in light of the Kingdom of God on which we base our unity.

Finally, in light of everything discussed in both this post and previous ones, let me share what prevents me from hearing another person’s perspectives. In other words, you lose me when...

You apply broad brushstrokes, labels or stereotypes to certain groups of humanity (example: “All protestors are evil” or “all whites are racists!”).
You overstate or exaggerate your case (example: “Things are much worse than they were 50 years ago!”).
You use highly inflammatory language or insult me. Consider the fact that I may need to hear what you have to say but turning up the volume or using a “shrill” voice makes me want to turn you off completely. Your potentially much-needed voice is akin to static—it’s annoying and simply gets turned off.

I close this series with a song— Let There Be Peace on Earth —I came across several years ago:

Let there be peace on earth,

And let it begin with me.

Let there be peace on earth;

The peace that was meant to be.

With God as our Father, brothers all are we.

Let me walk with my brother in perfect harmony.

Let peace begin with me;

Let this be the moment now.

With every step I take let this be my solemn vow:

To take each moment, to live each moment,

In peace eternally.

Let there be peace on earth,

And let it begin with me.

Feedback? Thoughts? Please email them to luke@lukekuepfer.com .

Rising Above Expectations

Mon, 07 Sep 2020 11:46:52 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 11:1-10)

“When they brought the colt to Jesus and threw their cloaks over it, he sat on it. Many people spread their cloaks on the road, while others spread branches they had cut in the fields. Those who went ahead and those who followed shouted, ‘Hosanna! Blessed is he who comes in the name of the Lord! Blessed is the coming kingdom of our father David! Hosanna in the highest heaven!’” (See Mark 11:1-10 for full text)

In Mark 11:1–10 Jesus rode into Jerusalem on a colt while the crowds celebrated. Fulfilling a Messianic prophecy found in Zechariah 9:9, Jesus appeared to cater to the crowd’s desire to establish a kingdom after the order of King David. Greatly yearning for Roman rule to be overthrown, the crowds chanted slogans that were regularly sung at Passover commemorating their ancestors’ deliverance from slavery in Egypt. They wanted Jesus to be a political and nationalist leader who would restore the Davidic kingdom to former greatness. Perhaps his short-lived triumphal ride into Jerusalem and subsequent refusal to wield earthly power against Rome caused them to turn on him just days later and cheer on his crucifixion. In any case, Jesus assumed the position of king but clearly redefined what leadership in his kingdom was all about. He came to serve and transform, not to rule and conquer.

KEY QUESTIONS: What type of expectations do I place on other leaders? What happens when those expectations are not met? In what ways might I be tempted to rule and conquer through my leadership roles? How could I serve and transform in those roles instead?

COVID, Racism, Riots, and Politics: Cancel Culture (Part 6)

Wed, 02 Sep 2020 17:21:37 GMT

Dictionary.com defines cancel culture as the popular practice of withdrawing support for (canceling) public figures and companies after they have done or said something considered objectionable or offensive. Cancel culture is generally discussed as being performed on social media in the form of group shaming. Closely related to this is virtue signaling , again defined by Dictionary.com as the sharing of one’s point of view on a social or political issue, often on social media, in order to garner praise or acknowledgment of one’s righteousness from others who share that point of view, or to passively rebuke those who do not.

While I understand the desire of those who wish to call out the rich and famous on certain negative behaviors or cavalier attitudes, I have several questions to consider:

Who gets to decide what is objectionable or offensive? By what ultimate standard is one deemed worthy of being boycotted/cancelled?
Is anyone above reproof in all areas of life and thus rightfully able to cancel another? (see Matthew 7:3 and John 8:1-11 )
Is cancelling or publicly shaming someone the best way to correct a problem?
Does it not ultimately hurt the canceller’s own well-being since virtue signaling fosters self-righteousness and pride instead of self-reflection—thus causing one to focus on his or her problems?

Based on the questions above and In light of my last post on the tearing down of statues and defunding the police, here are some more questions to fuel our thinking: Which statues, if any, should be torn down because of certain reprehensible acts committed by those represented at one time in their lives? From Nelson Mandela to Winston Churchill to Mahatma Gandhi to George Washington—which of these men lived completely above reproach? Martin Luther is considered by some as anti-Semitic due to some of his writings. Is everything else he wrote thus to be completely discounted? Does the context of one’s time also factor in to the discussion or can we judge 16th century thought and action completely based on 21st century perspectives? That’s certainly not to excuse Martin Luther or any other figure from some of the things they got wrong, but what would we lose if we canceled all historical figures due to their human failures, wrong thinking, or misguided efforts? Can we not learn much from both the positive and negative aspects of these people’s lives?

[Please understand that I am not defending all statues or any statues for that matter—see my prior post on what the Bible has to say about statues. From a secular point of view there may be some statues that need to be removed because of how offensive they are to certain groups of people. Furthermore, there may be some people whose life examples need to be highlighted and remembered, though not currently featured in society. I especially think about the fact that, in the past, missionary statesmen and explorers such as David Livingstone were generally lauded and applauded by the public. Now most of our cultural heroes are those using their God-given talents to make themselves rich and famous through the arts and sports—many whose lives are anything but exemplary. Perhaps our current cancel culture is a misguided effort to highlight the good, moral, and proper.]

Consider yet our police departments across the nation. No one should defend any acts of police brutality or unwarranted violence against anyone. But just because we are all armed with newscasting ability in the palm of our hand and can capture every negative example of injustice (and easily edit or doctor to suit the canceller’s agenda), it does not mean that “all cops are bad/_____” (ACAB) or that these negative acts far outweigh the positive ones across the nation. Promoting one narrative at the expense of another does not bring resolution to our social ills, injustice, and racism—it only exacerbates the problem, creating further tension, division, and violence.

Our current cancel culture has little in common with the notions of grace, redemption, and justice contained in the Gospel. It’s heavy-handed use of shame flies in the face of God’s gentle Spirit of conviction which leads the guilty to repentance. There is none righteous, no not one (see Psalm 14:1-3 , Psalm 53:1-3 , & Romans 3:10 ). Am I ever glad God doesn’t cancel me!

Feedback? Thoughts? Please email them to luke@lukekuepfer.com .

Restoring Dignity

Mon, 31 Aug 2020 14:07:04 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:46-52)

“Then they came to Jericho. As Jesus and his disciples, together with a large crowd, were leaving the city, a blind man, Bartimaeus (which means ‘son of Timaeus’), was sitting by the roadside begging. When he heard that it was Jesus of Nazareth, he began to shout, ‘Jesus, Son of David, have mercy on me!’ Many rebuked him and told him to be quiet, but he shouted all the more, ‘Son of David, have mercy on me!’ Jesus stopped and said, ‘Call him.’ So they called to the blind man, ‘Cheer up! On your feet! He’s calling you.’ Throwing his cloak aside, he jumped to his feet and came to Jesus. ‘What do you want me to do for you?’ Jesus asked him. The blind man said, ‘Rabbi, I want to see.’ ‘Go,’ said Jesus, ‘your faith has healed you.’ Immediately he received his sight and followed Jesus along the road.” (Mark 10:46-52)

In Mark 10:46–52 Jesus reached out to blind Bartimaeus who cried out to him for mercy. Despite the crowd’s attempt to quiet this socially powerless man, Jesus acknowledged his need and further upheld his dignity by asking him a question: “What do you want me to do for you?” The question was designed to both stimulate faith and empower the man toward upward mobility. “I want to see,” responded Bartimaeus. “Go,” said Jesus, “your faith has healed you.” The man was immediately healed and followed Jesus. The beggarly and sightless was empowered and restored. His complete dependence on Jesus and frantic persistence in the mercy of God catalyzed the miracle. The text notes that in his eager rush toward Jesus he had even cast his cloak aside. As his only source of protection and security, Bartimaeus forsook dependence on all he had to trust only in Jesus. A leader worth following had enabled and freed him.

KEY QUESTIONS: Who has empowered me in the past or restored my dignity? What did they do? Do I typically define for others what the answer is or do I partner with them for a solution? How might I empower those who are considered socially less powerful than I?

Do you need time away from work for a weekend of adventure in the mountains of Colorado? Join me for several days of solitude, meaningful conversation, and adventure in our Father’s world. Click HERE for details.

COVID, Racism, Riots, and Politics: Statues & Defunding the Police (Part 5)

Wed, 26 Aug 2020 14:15:28 GMT

Two more hot button topics that have garnered plenty of attention lately and made some people sizzle—the tearing down of statues and defunding the police. In this post I’d like to shift the conversation—at least for Christians—to something other than supporting or opposing.

On statues, how should Christians biblically look at this issue? If we engage in the discussion, does God’s prohibition of making any graven images (see Exodus 20:3-6 ) factor in? Should it? Or is any work of art—be it statue, painting, or other representation of reality—only a forbidden graven image if we bow down and worship it? On a related point, should we also have a discussion on hero-worship as it relates to Hollywood stars, athletes, and other famous personages? My main contention here is not about supporting the tear down of statues or maintaining their current status in public venues, it’s simply—does the Bible speak about this issue and should it inform on how we approach the conversation? I personally had never thought of this before until recently when rioters began destroying some of America’s sacred historical figures. What do you think? It certainly made me ask some questions, including—what do I or should I fight for in society? We all must choose our battles carefully, especially considering that Jesus is our King and His Kingdom is the only one worth fighting for.

Defunding the police is another fiercely debated topic, at least for some. Do the incidents of police violence warrant their defunding? My first reaction when I heard about this was, “Is this even a question?” Could America, or any country for that matter, survive if its security forces were removed? I couldn’t believe that anyone seriously thought this was possible in a secular state. Until one of my good friends explained that there are some more reasonable voices out there (in stark contrast to the ACAB group proclaiming “All Cops Are Bad/____ ”) calling not for a complete defunding of the police but rather a partial reallocation of funds to programs that would hopefully mitigate the crime rate in society. Instead of beefing up the police department with more powerful guns and other equipment (that has potential to increase rather than decrease violence), why not invest a portion of those funds into initiatives that would ultimately dial back violence and improve relationships between authorities and civilians? It was a new thought for me that I’m still processing. And as a believer in non-violence it certainly gave me pause. I’ve also talked to a friend of mine here in Chicago who serves on the police force for his input. As with most complex problems, I’ve learned that there’s a lot of nuance and no simple solutions. And flaming rhetoric on both sides of the issue on social media or on the streets are not exactly yielding the fruits of righteousness either.

[In case you haven’t caught on, the point of this series of posts has been to dial back the arguments and get us to consider opposing viewpoints. Especially as brothers and sisters who name Christ—can we dialogue peaceably, agree to disagree agreeably at times, in all things show charity through a willingness to listen, and possibly gain some new perspectives? Ultimately, can we make Christ famous, showing the world a positive image of Jesus reflected in the diversity of His bride united around their allegiance to one Kingdom?]

Feedback? Thoughts? Please email them to luke@lukekuepfer.com .

Serving on the Margins

Tue, 25 Aug 2020 00:15:22 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:46-49)

In Mark 10:46–49 Jesus upended popular opinion that the kingdom of God was more important than attending to the concerns of those on the margins. While Jesus was leaving Jericho with a large crowd, a blind beggar attempted to capture his attention. The text notes that “many rebuked him and told him to be quiet.” While they were absorbed with setting up Jesus’ kingdom, they missed an opportunity that defined the very purpose of that kingdom. Perhaps they were caught up in the logistics of Christ’s mission and were endeavoring to keep him on schedule. Little did a blind beggar have to offer them. Yet that’s what defines true servanthood. We love and serve those who cannot give back. We empower the voiceless who have been silenced by those in power. We restore sight and dignity to the lost and outcast. Serving leaders fulfill their significant mission by directing attention to the seemingly unworthy.

KEY QUESTIONS: When have I been so busy attending to details or logistics that I missed an opportunity to serve? Where in my world are the voiceless, oppressed, or outcast? How could I restore dignity to those on the margins?

COVID, Racism, Riots, and Politics: Pandemic Encounter (Part 4)

Wed, 19 Aug 2020 15:23:48 GMT

[This is more of a personal update than my typical blogpost with a few opinions thrown in—enjoy!]

A little over a week ago I was super excited to have our son Jamin move back in with us here in Chicago before heading off to his sophomore year at Trinity International University (TIU). Disc golf, windsurfing, and plenty of hanging out was all on the schedule. Until it wasn’t!

Three days after his arrival he went in to a local clinic for mandatory COVID-19 testing (required by TIU to return to campus). On the same day, the Kentucky health department called and informed him that he had been exposed to COVID-19 a week prior to moving back to Illinois. With some trepidation we waited for the results due 48 hours later, and we were not so excited when they came back positive. Hence, all our father/son plans came to a screeching halt (we did get a number of disc golf games in—Jamin is happy to tell you I only won one of them!) and we’re currently isolated inside our condo with friends dropping off groceries at the front door.

The good news? We’re all doing well physically without any symptoms. Hopefully it remains that way. We have friends whose experience was not so fortunate—some becoming very sick.

Which brings me to my first thought on the pandemic—it is definitely a reality! There are plenty of people who have become very sick and may deal with the consequences for the rest of their lives. My heart truly goes out to them.

Second thought: While I’ve been certainly tempted to discount the measures our country has taken to lessen the pandemic’s effects, I am reminded that with all the unknowns, at least there is a propensity toward playing it safe rather than losing countless lives. That’s not to say I entirely agree with all the measures—it’s simply acknowledging that there’s a high value present for life.

Third thought: While I do not like wearing a mask at all (and yes, I may lose some of my readership now!), prior to quarantine I’ve chosen to wear one publicly in required spaces and around those who are fearful of getting the virus. I do this out of respect for those who are vulnerable and to the authorities God has placed over me. My basis for this is Paul’s words in Romans 13 .

Final thought: While numerous conspiracy theories continue to swirl around in cyberspace regarding this virus, I choose to not spread them. For one reason, many of these theories instill only fear, something foreign in the Kingdom of God (see 2 Timothy 1:7 ). Secondly, I want to be aligned with the truth and not promote that which will most likely be proven false and baseless.

Feedback? Thoughts? Please email them to luke@lukekuepfer.com .

True Greatness

Mon, 17 Aug 2020 13:54:23 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:41-45)

“When the ten heard about this, they became indignant with James and John. Jesus called them together and said, ‘You know that those who are regarded as rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all. For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.’” (Mark 10:41-45)

In Mark 10:41–45 Jesus responded to the disciples’ indignation over James’s and John’s request for positions of prominence. Their response exposed their concept of greatness and ambition for power and glory. Jesus called them all together and said, “You know that those who are regarded as rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all. For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.” His leadership paradigm is the very antithesis of the world’s system of power. Greatness is defined by servanthood. Kingdom authority is gained through humble service, not through a title or position of power. The greatest are unaware of their greatness. They focus on serving their Audience of One.

KEY QUESTIONS: What are some practical ways for me to be “slave of all?” How might I leverage my current position and power for the good of others? What “legacy of greatness” do I want to leave behind?

COVID, Racism, Riots, and Politics: Systemic Racism? (Part 3)

Wed, 12 Aug 2020 11:53:02 GMT

Systemic racism. What comes to mind when you hear that term? Internal resistance or general agreement? Why?

Furthermore, is one right and the other wrong depending on whether or not you believe in its existence or disavow its reality? Is there value in holding to either viewpoint? If so, how might you express that value to someone who disagrees with you? And ultimately, how will it help you bring the Kingdom of God to those who are experiencing injustice or to those who feel unjustly named racists?

Let me clarify that this post is not about whether or not systemic racism exists. Rather, it’s about getting those who believe it is not real to dialogue with those who believe it is. It’s another hot button topic—dividing people, escalating emotions, and creating vehement arguments. What if much of the discussion around this issue has done little to advance the Kingdom of God?

So how might a commitment to God’s Kingdom inform our opinions on this issue? Or does our Christianity even factor into this discussion? Are we sometimes more concerned with winning an argument and pointing out why someone else is misinformed?

What if it matters little what opinion you held on systemic racism? You might argue that there’s studies and data—on both sides of the issue. You may be sharing it, proclaiming it, and arguing based on it! But is it ultimately bringing healing to real people with real stories? For those who have suffered injustice—is making your point “loudly” winning you an audience and moving the needle forward in terms of the big picture? What if the real solution has more to do with dialing down our opinions so we can begin to dialogue, experience human compassion, obtain mutual understanding, and discuss a way forward?

Finally, most people of color (POC) I know have had some definite negative experiences that to them feels like systemic racism. Were those incidents all due to systemic racism? Were they all race-related? Maybe. Maybe not. But here’s the real question—how much does it really matter? The bottom line is that all people have their stories and as followers of Christ we should always be willing to listen to those who have experienced injustice in our society, whether they are POC or not. So during this time, when so many negative experiences are being highlighted by POC, everyone should at least be willing to listen and learn rather than argue about whether or not systemic racism exists. Let the peace of God bear on this issue. Be part of the solution instead of further exacerbating the problem. Listen to each other compassionately and perhaps you’ll gain an opportunity to share a perspective that needs to be heard.

[Related side note: Language is so important. We get triggered by certain words and interpret some terms differently than others would. I’ve even wondered if the conversation around “racism” would be better served if we used the term “prejudice” instead. We all have certain biases and prejudices toward others whether they are short (me!) or tall, bald or hairy, skinny or ‘not-so-skinny,’ rich or poor, endowed with greater skin pigmentation or less, and from outside America or not. I remember being derided one time in the Kuala Lumpur airport with the words, “Oh, you’re an American!” to which I responded—“I’m actually a Canadian.” At that point the person I was speaking to completely changed their demeanor and accepted me with decisive positivity. Perhaps you’re aware that many Americans traveling abroad have sown Canadian flags on their backpacks just to gain greater acceptance wherever they go. That’s not to denigrate Americans or the USA. But it's important to note that superpower status comes with both blessings and curses. So what do you think? Is the term “racism” perhaps a wrong or inaccurate designation? Would it take attention away from an important issue or would it help reframe the conversation and make us all more aware of our need to address personal prejudices? (Especially “racism,” if that’s what it is. Civil rights leader, John M. Perkins, makes a pretty good case for all humanity being one race, as I pointed out in part 2 of this series last week.) In any case, Apostle Paul gets the last word in Galatians 3:28—“There is neither Jew nor Gentile, neither slave nor free, nor is there male and female, for you are all one in Christ Jesus.”]

Feedback? Thoughts? Please email them to luke@lukekuepfer.com .

Motivation for Leadership

Mon, 10 Aug 2020 15:31:29 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:35-40)

“Then James and John, the sons of Zebedee, came to him. ‘Teacher,’ they said, ‘we want you to do for us whatever we ask.’ ‘What do you want me to do for you?’ he asked. They replied, ‘Let one of us sit at your right and the other at your left in your glory.’ ‘You don’t know what you are asking,’ Jesus said. ‘Can you drink the cup I drink or be baptized with the baptism I am baptized with?’ ‘We can,’ they answered. Jesus said to them, ‘You will drink the cup I drink and be baptized with the baptism I am baptized with, but to sit at my right or left is not for me to grant. These places belong to those for whom they have been prepared.’” (Mark 10:35-40)

In Mark 10:35–40 James and John approached Jesus with a request to be seated at his right and left when he reigned in his kingdom. Their ambition had gotten the best of them. Desiring to share in his glory and power, they sought prominence over service. After informing them that they didn’t know what they were asking, Jesus had a question of his own: “Can you drink the cup I drink or be baptized with the baptism I am baptized with?” He wondered if they were prepared for the suffering that would accompany his own ascent to glory and power, for one does not gain power by grabbing it but by relinquishing it through suffering and death. Their response was naïve. They assumed that they knew, but even suffering does not necessarily guarantee one a position. It’s only for another to grant. Jesus served under his Father’s authority. Like him, we must not serve for personal gain but rather out of who we are.

KEY QUESTIONS: When has ambition ever gotten the best of me? What is my primary motivation for leadership? Am I willing to suffer for what’s right regardless of the outcome? How can I help younger leaders purge their leadership motivation of self-interest?

COVID, Racism, Riots, and Politics: BLM (Part 2)

Wed, 05 Aug 2020 12:07:47 GMT

In 2016 I had the privilege of meeting civil rights leader, John M. Perkins in Dallas, TX at a Faith @Work Conference. Some of my favorite quotes from him during his talk and subsequent “fireside chat” are worth repeating:

Leadership is seeing the pain of others and redeeming it...turning it into their passion.
I want to preach a gospel stronger than my ambition...stronger than my success.
Embracing the future means embracing each other.
If you live for yourself you are dead while you’re living.
No virtue is higher than friendship…we need to develop everyday language of love.
When we say ‘all lives matter’ in response to ‘black lives matter’ we haven’t heard the question.

That final statement makes some people smile and others frown. Partly because there’s a misunderstanding between “Black Lives Matter” as a movement (BLM) and “Black lives matter” as a statement. The two are not the same. The BLM movement is offensive to many Christians due to unchristian organizational values and beliefs. But the statement at face value should offend no one. Saying that “Black lives matter” is simply highlighting a problem America has grappled with since signing the Declaration of Independence. While “all lives matter” is certainly true, it turns attention away from all the problems stemming from racism/prejudice, injustice, and lack of equal opportunities for all. We don’t say “Happy Father’s Day” when celebrating Mother’s Day to make sure fathers don’t feel left out. So it is with “Black lives matter.” Stating this sentiment is not minimizing the fact that all lives matter—it’s simply focusing on those who have suffered injustice. So remember, when many people make this statement, they are not necessarily agreeing with the organization by the same name; they are only trying to bring attention to problems in our country like the unjustifiable death of George Floyd.

For those who are strong proponents of the statement—“Black lives matter”—it may be helpful to know that many Americans agree with the idea. They have no underlying resentment toward people of color (POC), but it puts them on edge since it seems to be a form of finger pointing toward those who don’t follow a certain political agenda. To be told that one is racist and uncaring because they don’t state that phrase or post it on social media does not advance the conversation, nor is it true. It’s important for both those who embrace the statement and those who do not promote it to come to the table and dialogue about the concept. Otherwise ongoing misrepresentation of both sides will continue—like ships passing each other in the night—and we’ll continue to see escalation of racial tensions rather than move toward resolution.

Let me close this post by recommending one of my favorite books on the race issue—One Blood (Parting Words to the Church on Race and Love) by John M. Perkins. He does an excellent job of pointing a way forward—the way of justice and reconciliation. I love the way Marie Gregg puts it: “Perkins pleads with his readers, black, white and every other skin shade under the sun, to understand that racial barriers are false. Man-made. Slipped into the historical narrative as a way of justifying unjustifiable prejudice and hatred. We are all truly one people, one blood.” ( https://mlsgregg.com/2018/05/21/review-one-blood/ )

Perkins argues that race as commonly understood does not exist. From the unified perspective of biology, history, and Scripture, there is only one human race. Unity and diversity are sown into both the very fabric of creation and the essential nature of the family of God (Chapter 1). Based on scriptural testimony and scientific evidence, we must accept that there is only one race, the human race that is bound together by one blood (Chapter 2). We must lament the brokenness of our past as a crucial part of our journey back to God’s vision for the church (Chapter 3). We must confess our sins, both individually and corporately (Chapter 4), and forgive one another by the power of the Holy Spirit (Chapter 5). We must practice repentance and tear down the walls separating us from one another (Chapter 6). And we must do this work with resolve and commitment, following the example of heroes who were willing to risk all for the cause of reconciliation (Chapter 7). We must pray, recognizing the reality of spiritual warfare and refusing to fight this fight with man-made solutions, which will only fail (Chapter 8). And finally, we must fix our eyes on the greatest motivator of all—the unconditional love of Jesus, which is experienced most powerfully in mutually supportive friendships (Chapter 9). [SOURCE: https://www.christianitytoday.com/ct/2018/april-web-only/john-perkins-one-blood-duke-kwon.html ]

Feedback? Thoughts? Please email them to luke@lukekuepfer.com .

Committed to Your Calling

Mon, 03 Aug 2020 12:45:38 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:32-34)

“They were on their way up to Jerusalem, with Jesus leading the way, and the disciples were astonished, while those who followed were afraid. Again he took the Twelve aside and told them what was going to happen to him. ‘We are going up to Jerusalem,’ he said, ‘and the Son of Man will be delivered over to the chief priests and the teachers of the law. They will condemn him to death and will hand him over to the Gentiles, who will mock him and spit on him, flog him and kill him. Three days later he will rise.’” (Mark 10:32-34)

In Mark 10:32–34 Jesus resolutely led his disciples toward Jerusalem, reminding them that he would be condemned to death there. The text notes that the disciples were astonished and those following were afraid. His words regarding resurrection seemed lost on the disciples considering their current reality. No doubt they wondered what possessed Jesus to embrace such a fate? Why was he so determined to give himself over to his greatest detractors? Overwhelmed with the pain of the present, they failed to see the future goal. Jesus was focused and nothing would lure him off course. He had come to the earth to serve, and the greatest act of service for all humanity was death on a cross. The world’s primary need was not a teacher, healer, or political deliverer. What the world needed was a Savior. Serving leaders know their calling. Their purpose is to serve the best interests of those they lead regardless of the cost.

KEY QUESTIONS: What is my primary calling in life? What are the costs associated to staying the course? When have I been tempted to change direction? Who has attempted to persuade me to take a different pathway in life? When have I had to adjust my understanding of my call due to lack of clarity? How can I discern temptation from wisdom?

COVID, Racism, Riots, and Politics (Part 1)

Thu, 30 Jul 2020 20:04:55 GMT

Over the next few weeks I am planning to post some of my thoughts (and perhaps some of yours!) concerning the social issues of our day. If you’re like me, you’ve struggled with who to believe, where to get your best information, and how to process everything that is going on.

These are difficult times. COVID-19 was the first curveball 2020 threw at us. And if that wasn’t enough, the protests and mayhem stemming from the death of George Floyd have only added fuel to the fires of frustration related to lockdowns, financial difficulties, and increasing fears about the future.

Early on, I repeatedly stated that with great crises come great opportunities. That’s true in business, it’s true in Kingdom engagement, and it’s certainly true in terms of our personal growth and character development. I believe the first great challenge for all of us is to choose whether we will react or respond. Reactions are knee-jerk, emotion-driven retorts, responses are slower, thoughtful considerations. The former is often fueled by fear and disgust, the latter by empathy and careful deliberation.

Due to the nature of this conversation, it will be easy to jump to quick conclusions and simple solutions. However, as with most problems, one must wade through complexity before reaching simplicity. There’s much more nuance to these medical and social issues than what’s typically offered by many emotionally-driven “reactors” posting on social media.

I would like to invite you to join me in this conversation, sharing your questions and thoughtful ideas. It may be helpful to read through my five posts on the hard work of dialogue ( 1 , 2 , 3 , 4 , 5 ) before you jump in. Consider the following questions we should silently ask ourselves before contributing our voice:

What is not being heard by me or others? Why?
What have I been missing? How can this new information change my point of view?
What is “triggering” me or causing me to resist other ideas?
How might I form a response that will cause my opponent (true or perceived) to hear what I’m saying?

In all our correspondence and discussion, I ask that you be respectful when engaging the issues, remembering that at times you may need to agree to disagree agreeably. Thanks in advance for maintaining your humanity!

So what are your big questions? Ideas/solutions? Please email them to luke@lukekuepfer.com . I look forward to dialoguing with you!

Rewards Present and Future

Mon, 27 Jul 2020 15:28:35 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:28-31)

“Then Peter spoke up, ‘We have left everything to follow you!’ ‘Truly I tell you,’ Jesus replied, ‘no one who has left home or brothers or sisters or mother or father or children or fields for me and the gospel will fail to receive a hundred times as much in this present age: homes, brothers, sisters, mothers, children and fields—along with persecutions—and in the age to come eternal life. But many who are first will be last, and the last first.’” (Mark 10:28-31)

In Mark 10:28–31 Jesus affirmed that those who give up much in this life for him and for the sake of the gospel will receive a great reward both in this life and in the future. Though not without persecution, as Jesus points out, the ultimate bonus is eternal life in the age to come. While the world prioritizes establishing security, prosperity, and self-fulfillment in this life, serving leaders give up their right to all these things to serve their Audience of One. In doing so, they receive something even greater, though it is often achieved through difficulty. Hardship refines one’s character and produces a joy that cannot be compared to temporal happiness. Relationships formed with those one serves are more rewarding than blood ties where contention and selfishness abounds. Those who give up everything for something greater than themselves discover that the first will be last and the last, first.

KEY QUESTIONS: What are my priorities? How does seeking to serve one’s Audience of One differ from seeking rewards? How might a preoccupation with the latter prevent the former? What hardships have I endured that produced eternal joy in contrast to experiences that only yielded temporal happiness?

Serving Leadership Journey 4Q: The DOING Disciplines

Wed, 22 Jul 2020 15:54:15 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

One of the DOING disciplines is establishing supportive relationships for others. A serving leader sets others up for success by placing them in environments and teams where they will best succeed. Jesus chose twelve men and developed them into a team. He also sent them out two by two. I once heard it said, “None of us has it all together, but together we have it all.” Everyone needs supportive relationships.

Another discipline is “expressing unconditional love.” Serving leaders at the DOING stage allow their people to fail forward, expressing unconditional love and acceptance. Serving leaders also speak the truth compassionately, confronting problems that are preventing people from moving forward. They are truth-tellers, driven by their desire to help.

Which of the two disciplines listed in this session (Establishing Supportive Relationships and Expressing Unconditional Love) are you planning to give more of your focus? What is your plan to ensure it’s long-term implementation?

I personally need to work more on developing a global team of leadership developers. Since I prefer in-person meetings and tire quickly of online connections, this is difficult for me without a serious amount of travel involved. Moving forward, I plan to push myself on having more online meetings with the Reverb Network team and using those opportunities for more than just strategy sessions. I would like to make significant investments in my global partners’ lives through ongoing friendship and personal development.

Now it’s your turn. Which of the two disciplines are you going to focus on more? What’s your plan? Go ahead, write something down…you are a serving leader!

Knowing Your Limitations

Mon, 20 Jul 2020 16:36:47 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:23-27)

“Jesus looked around and said to his disciples, ‘How hard it is for the rich to enter the kingdom of God!’ The disciples were amazed at his words. But Jesus said again, ‘Children, how hard it is to enter the kingdom of God! It is easier for a camel to go through the eye of a needle than for someone who is rich to enter the kingdom of God.’ The disciples were even more amazed, and said to each other, ‘Who then can be saved?’ Jesus looked at them and said, ‘With man this is impossible, but not with God; all things are possible with God.’” (Mark 10:23-27)

In Mark 10:23–27 Jesus explained to his disciples the difficulty anyone has entering the kingdom of God. Using a comical image of a camel entering through the eye of a needle, Jesus said it’s impossible for a rich man to enter. Responding to the disciples’ amazement at this, he concluded that all things are possible with God. For the rich, money often represents their pride in personal achievement and self-effort, but their good deeds or generosity give them no greater advantage in entering God’s kingdom. Furthermore, in the social structures of that day, wealth was considered sure evidence of God’s blessing. From Jesus’ perspective, however, it hindered them from completely depending on God. No one can save himself. Salvation is initiated and completed by God alone. Serving leaders know their limitations. They recognize that God alone has called, equipped, and empowered them. They are simply stewards of their season of leadership.

KEY QUESTIONS: How might my blessings become a curse? How much do I trust in my wealth or in my ability to fend for myself? What is a proper perspective on good deeds and generosity? What are my limitations in leadership? How could I be a better steward of my resources, time, and energy?

Serving Leadership Journey 4Q: Outcomes & Results

Fri, 17 Jul 2020 20:56:35 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

The outcome or results of your serving leadership should ultimately be reflected in your people. Are they flourishing? Do they have the authority and power to make decisions? Are they reproducing your creativity and taking accountability for their actions? Empowered and thriving followers become leaders who will further increase your influence, multiplying your effectiveness to others.

Who is flourishing under your leadership? With whom have you shared your power? Who is reproducing your creativity?

With my family I would certainly like to think that my children and wife are flourishing. Every time I get introduced as Brittany’s dad my heart glows for being overshadowed by her success. Every time I hear a testimony about Courtney’s work ethic and influence my face lights up and I rejoice at her success. And every time someone talks to me about the high quality of Jamin’s character I am proud of the man he is becoming. I see Amy excelling in her ministry with PrayerCast; I can only hope that my words of encouragement and ongoing promotion of PrayerCast.com to those in my audience continue to set her up for success.

I share my power with the leaders in the Reverb Network, encouraging them to broaden their horizons with leadership development. I’ll often tell them to go ahead and make decisions as I trust their judgment.

With both the members of my family and the leaders I train, I sometimes see the reproduction of my ideas and creativity. This becomes abundantly clear when I see them moving forward without requesting permission from me or I hear testimonies of what they are accomplishing. Of course it’s not all to my credit. However, I do hope that I played a small role through my leadership influence in catalyzing their future success.

Now it’s your turn. How would you describe the outcomes and results of your leadership? Who is flourishing? With whom have you shared your power? Who is reproducing your creativity? Go ahead, write something down…you are a serving leader!

Loving Wealth or Life

Mon, 13 Jul 2020 14:01:38 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:17-22)

“As Jesus started on his way, a man ran up to him and fell on his knees before him. ‘Good teacher,’ he asked, ‘what must I do to inherit eternal life?’ ‘Why do you call me good?’ Jesus answered. ‘No one is good—except God alone. You know the commandments: “You shall not murder, you shall not commit adultery, you shall not steal, you shall not give false testimony, you shall not defraud, honor your father and mother.” ‘Teacher,’ he declared, ‘all these I have kept since I was a boy.’ Jesus looked at him and loved him. ‘One thing you lack,’ he said. ‘Go, sell everything you have and give to the poor, and you will have treasure in heaven. Then come, follow me.’ At this the man’s face fell. He went away sad, because he had great wealth.” (Mark 10:17-22)

In Mark 10:17–22 a wealthy young man approached Jesus and asked how he might inherit eternal life. Jesus’ response was twofold. First, he called the young man to soberly reflect on who is good. “No one is good—except God alone,” Jesus declared. The young man needed to consider carefully the implications of his question. Goodness flows from God alone. After Jesus pointed out the importance of obeying God’s commands, the young man acknowledged that he had kept them all. He thought his good deeds were key to inheriting eternal life. Jesus’ second point brought the man to a realization of his key stumbling block—the love of wealth. “Go, sell everything you have and give to the poor, and you will have treasure in heaven,” Jesus told him. “Then come, follow me.” Jesus loved him, the text notes. The most loving thing to do is to bring people face-to-face with the real issues of their hearts.

KEY QUESTIONS: How does reflecting on God’s goodness prevent me from arrogance? How might I deflect praise after receiving words of approval? Have I grappled with the difference between the love of wealth and the love of life—the latter whose quality can increase for others when the former is earned and invested wisely?

Serving Leadership Journey 4Q: Leadership Styles

Fri, 10 Jul 2020 00:12:17 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

In the four stages of leadership development, leaders relate differently at each level to those they are training and developing. At the beginning stage, people need the basic information of what, how, where, when, and why. At the growing stage, they need further instruction, practice, and evaluation. At the maturing stage, folks need their own assignments, new challenges, and encouragement. And at the reproducing stage, they need freedom and empowerment to go out on their own to develop others. Leaders adjust their leadership styles to accommodate developing leaders’ needs.

For the serving leadership development model, list four different tasks that one or more people are currently working at under your leadership. Discern the stage (Beginning, Growing, Maturing, or Reproducing) they are at in that task. Write down the specifics of how you will instruct, coach, mentor, or commission them based on where they are at in accomplishing that particular task.

TASK: Assisting others on their academic journey

STAGE: Beginning [Instructing leadership style]

Since I completed BA and MA degrees later on in life, I’ve had a number of people seek out my advice on how to approach higher education. Discussing education with those just starting out means focusing on the basics and explaining a perspective quite different from that of a teenager graduating from high school. I give very practical pointers about what to avoid, how to save money, and what really matters in getting an education. I share names of schools, programs, and websites that can assist one in testing out of required credits. I drive the conversation and give mostly information pertinent to their situation.

TASK: Shooting instructional videos

STAGE: Growing [Coaching leadership style]

My co-trainer Fred with the Reverb Network is already well on his way with shooting teaching videos. I’m coaching him on how to set up lighting and framing with his camera. I’m also sharing some other basic tips for making a great training video. While giving some definite pointers I am also asking what he thinks would work best in his context.

TASK: Learning how to use an Apple/Mac computer

STAGE: Maturing [Mentoring leadership style]

I’m currently using a mentoring approach with my wife Amy as she continues to build on her knowledge, working with the Apple/Mac platform. She has the basics down, and is able to function almost at the level she did on her PC. From time to time she will ask me about how to do certain tasks, use particular shortcuts, and figure out a better way to accomplish a process. I typically ask her questions to guide her at this stage so she can figure things out on her own.

TASK: Training and developing leaders in the Reverb Network 4-year process

STAGE: Reproducing [Commissioning leadership style]

Our Uganda National Director with the Reverb Network is traveling throughout Africa training and developing leaders after having gone through our 4-year training program. I only occasionally check in with him to share encouragement and see how he is doing. I am currently looking for opportunities to expand his influence outside of Africa and for him to meet with key leaders from other countries. Sometimes I have the privilege of training alongside him and learning from his leadership experience.

Now it’s your turn. How would you describe your leadership with those you are currently developing—family, friends, community, or co-workers? Go ahead, write something down…you are a serving leader!

Embracing Childlikeness

Thu, 09 Jul 2020 15:30:30 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:13-16)

“People were bringing little children to Jesus for him to place his hands on them, but the disciples rebuked them. When Jesus saw this, he was indignant. He said to them, ‘Let the little children come to me, and do not hinder them, for the kingdom of God belongs to such as these. Truly I tell you, anyone who will not receive the kingdom of God like a little child will never enter it.’ And he took the children in his arms, placed his hands on them and blessed them.” (Mark 10:13-16)

In Mark 10:13–16 Jesus took young children in his arms to bless them, despite resistance from his disciples. Apparently, they felt like he had more important matters to attend to or that children had little strategic value in his kingdom. Jesus felt otherwise. “Let the little children come to me,” he instructed, “and do not hinder them, for the kingdom of God belongs to such as these. Truly I tell you, anyone who will not receive the kingdom of God like a little child will never enter it.” For Jesus, children exemplified the characteristics of dependence and receptivity necessary for those in his kingdom. Their simplicity and trust made them excellent candidates for discipleship. Considering the discussion on divorce and remarriage just prior to this, perhaps Jesus also was sharing his compassion for those who are the greatest victims of a marital breakup. Serving leaders value children and bless them.

KEY QUESTIONS: Who are the children in my sphere of influence that need more time and attention from me? How does my independence and/or arrogance get me into trouble? In what way do I need to be more childlike? Who needs me to bless them today and show compassion?

Serving Leadership Journey 4Q: Resisting Change

Wed, 01 Jul 2020 12:00:19 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

People often resist change for several reasons. First—fear of the unknown. To help your people overcome this fear you need to be absolutely clear about what you do know—communicate with clarity and communicate it often! But you also need to lead by example with courage—step out in front of your people and begin to explore the unknown.

Second—fear of loss. With the introduction of change, people first consider what they are losing before pondering what might be gained. So focus first on the problem rather than on the solution. People need to be gripped by need before they embrace a solution. Once you help your people understand what is not working you can refocus them on what will be gained through the new solution.

Third—fear of failure. Some people never try something new because they fear they will fail at it. Others fear success. Serving leaders need to effectively cast vision and inspire people to step out in faith, helping them embrace a new definition for failures, which is—stepping stones toward success.

Fourth—people resist change because of personal preferences. They simply like it their way and are unwilling to consider something new. Serving leaders need to work hard at creating dialogue in these cases, getting people to “seek first to understand, and then to be understood,” as Stephen Covey so eloquently put it. A serving leader also needs to paint a vision of what’s best for everyone, helping individuals understand what is gained through collaboration and unity.

Which types of change do you tend to dislike and which ones do you not mind? Why?

Personally, I don’t fear the first, second, or fourth. As a risk-taker I embrace the unknown, seeing it as an opportunity for growth and new adventures. As one who can be overly optimistic, I tend to see only the positives and disregard the negatives which obviously is not always a good thing. Regarding personal preferences, I’m typically willing to give in or compromise for the sake of the group.

However, I do fear failure. I want to reasonably rest assured that I will succeed before I strike out and try something new. I don’t want to look like a fool in front of others and considering my age, nor do I want to waste my time. In retrospect, I can see my past failures as stepping stones toward success, but in the present—they are simply failures that tend to make me question my self-worth.

Now it’s your turn. Which types of change you tend to dislike and which ones do you not mind? Why? Go ahead, write something down…you are a serving leader!

Leading with Justice and Clarity

Mon, 29 Jun 2020 13:13:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 10:1-12)

“‘It was because your hearts were hard that Moses wrote you this law,’ Jesus replied. ‘But at the beginning of creation God “made them male and female.” “For this reason a man will leave his father and mother and be united to his wife, and the two will become one flesh.” So they are no longer two, but one flesh. Therefore what God has joined together, let no one separate.’” (See Mark 10:1-12 for full text)

In Mark 10:1–12 Jesus was questioned by the religious leaders regarding divorce. Intent on trapping Jesus, their question was possibly designed to get him in trouble with Herod Antipas who had earlier killed John the Baptist for disapproving of his divorce and remarriage. Moses’ concession that a man could divorce his wife caused considerable debate. Jesus addressed the heart of the issue, however, by asking what Moses commanded. In the book of Genesis, it had been stated clearly that what God joined together no one should separate. The religious leaders mistook Moses’ permission for divorce as God’s approval of it. Furthermore, Jesus exposed the rabbinic position that excused men from any responsibility in adultery. Both participants are guilty, not just the woman. His response brought both justice and remarkable clarity to a significant social issue.

KEY QUESTIONS: What are the justice issues related to divorce and remarriage in society today? How might I address the heart of this issue rather than just focusing on technical details? How can I lead with clarity through sticky social issues?

Serving Leadership Journey 4Q: Four Levels of Change

Thu, 25 Jun 2020 12:44:35 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Change happens at four different levels. Beginning with knowledge which is the easiest, you increase in difficulty as you move through the levels of attitude, then behavior, and finally group change.

One’s knowledge is the easiest thing to change since all you need to do is introduce new information that one will consider and adapt to accordingly. You bring in an expert on the topic who introduces new knowledge; people commit to change based on the facts.

The second level of change is attitude. Since attitude is full of emotionally charged bits of knowledge about which you feel either positive or negative, it’s a little harder. You might confront someone with new knowledge that they cannot refute, but they might come back at you with, “but I don’t want to change.” It’s one thing to change one’s knowledge level, it’s quite another to change their attitude.

The third level is that of behavior. This is much harder than the first two levels as habits are hard to break. Consistently applying a new change until it sticks takes time, intentionality, and concerted energy.

The fourth and last level is group change. This is where serving leaders focus on getting everyone in the organization on the same page and headed in the same direction. Obviously, this level is the hardest as it means getting everyone to embrace new knowledge, adjust attitudes, and change behavior while moving forward together in alignment with the organizational vision, values, and mission.

Regarding the four levels of change, describe a change you’ve experienced at each level and its associated challenges.

KNOWLEDGE

My concept of leadership changed as I was introduced to new material on the servant model of Jesus. Rather than maintaining a top-down approach, I began to listen to and empower leaders, flipping the traditional pyramid when it came to implementation. The biggest challenge was time as it took me years to conform both my thinking and behaviors to serving leadership.

ATTITUDE

Changing my attitude toward those I disagreed with over the years has been a challenge. As one with strong convictions and opinions I have been learning to agree to disagree agreeably, realizing that without a positive attitude, those with whom I have a disagreement will not consider anything I have to say.

BEHAVIORAL

One behavior change that I have worked on in recent years is not always sharing what is on my mind. As one who enjoys talking (and perhaps hearing the sound of my voice too much!), I have attempted to hold back more within groups and allow others to talk while I work on my listening skills.

GROUP/ORGANIZATIONAL

A group/organizational change that I am currently working on within the Reverb Network—the non-profit I direct—has to do with funding leadership development programs. My goal is to see each country we work in develop a team that takes ownership of funding all its own leadership development initiatives.

Now it’s your turn. What are some changes you’ve experienced at each level and their associated challenges? Go ahead, write something down…you are a serving leader!

Salted Leadership

Mon, 22 Jun 2020 17:33:09 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:49-50)

“Everyone will be salted with fire. ‘Salt is good, but if it loses its saltiness, how can you make it salty again? Have salt among yourselves, and be at peace with each other.’” (Mark 9:49-50)

In Mark 9:49–50 Jesus finished his short discourse on minimizing offenses using salt as a metaphor. Salt both purifies and flavors food. In this context, to be salted with fire may refer to the purging process some leaders must endure to shape them for greater service. To avoid offending the “little ones” or personally stumbling, one needs to be purged of self-interest, pride, and lack of self-discipline. Adversity is sometimes God’s greatest gift to leaders because character is often developed in the crucible of suffering. To be formed in the image of Christ, no sacrifice is too great. Bearing his likeness enables us to add flavor to the lives around us. If we lose his seasoning in our lives, we can do nothing to season others. Furthermore, to be salted with Kingdom values prevents us from arguing over who is the greatest. In Jesus’ words: “Have salt among yourselves, and be at peace with each other.”

KEY QUESTIONS: When have I been purified by adversity with my character developed at a deeper level? How have difficulties in my life equipped me to season the lives of others? How has personal ambition or aspiring to greatness negatively affected leaders I know? How has it affected my leadership?

Serving Leadership Journey 4Q: Doing Serving Leadership

Wed, 17 Jun 2020 12:58:50 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

[The first edition of your worksheets repeats a question on self-worth. Disregard and answer this instead.] As you consider the DOING aspect of serving leadership, what are some practical ways you can serve your spouse, children, co-workers, employees, or friends?

Serving my wife Amy includes listening to her talk about her work and concerns that may not be of interest or of concern to me. It means getting outside my world and into her world, attempting to see things from her perspective. Once I am truly empathetic, it sometimes matters little what I actually do, as long as I do it with her best interests in mind. Serving includes—though certainly not limited to—spending quality time with her, giving her flowers/cards/gifts, playing games with her, taking walks together, stacking the dishwasher, and helping her clean our condo. By engaging in these activities I speak her love language.

With my children, listening is the biggest gift I have to offer as I serve them. Practically, I serve my children by taking them out to restaurants for one-on-one dates. My daughters especially love to discuss Biblical and theological issues. My son really enjoys talking on anything related to sports, his friends, and school. I also serve my children by listening to their music or the podcasts they’re currently processing. Purchasing college textbooks, technology, and other small things also help lighten their load. Dropping in on them at their respective college campuses for a quick coffee or meal while passing through has always been a real highlight for them. One year I served my daughters by taking them on a trip to the destination of their choice; my son opted to go to a big sporting event in our city. In the last few years I’ve also been helping them put together a purpose statement .

My “co-workers and employees” category fits those who I work beside in the non-profit I direct—the Reverb Network . My best way to serve them is by putting together leadership development materials and videos, staying in touch via phone calls and email, and providing direction, encouragement, and spiritual input whenever we get together.

Everyone else fits into my “friends” category. If you’re not my friend yet, I will do my best to befriend you when we connect in the future! I serve my friends by sharing truth that will help them make the world a better place. I serve my friends by looking for small ways to build them up and inspire them. I serve my friends by challenging them in love when they are out of alignment with the truth. I serve my friends by showing compassion when they are hurting. I serve my friends by sharing little acts of kindness and the gift of a smile. I serve my friends by listening to their stories and being genuinely interested in their ideas, concerns, and dreams. I serve my friends by agreeing to disagree agreeably when we both perceive reality differently.

Now it’s your turn. What are some practical ways you can serve your spouse, children, co-workers, employees, or friends? Go ahead, write something down…you are a serving leader!

Leading Self to Better Lead Others

Mon, 15 Jun 2020 13:58:07 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:43-48)

“If your hand causes you to stumble, cut it off. It is better for you to enter life maimed than with two hands to go into hell, where the fire never goes out. And if your foot causes you to stumble, cut it off. It is better for you to enter life crippled than to have two feet and be thrown into hell. And if your eye causes you to stumble, pluck it out. It is better for you to enter the kingdom of God with one eye than to have two eyes and be thrown into hell, where ‘the worms that eat them do not die, and the fire is not quenched.’” (Mark 9:43-48)

In Mark 9:43–48 Jesus emphasized the critical focus we must give to ourselves before we can lead others. Reflecting on the seriousness of offending one young in the faith, Jesus told his disciples to take whatever measures necessary to ensure they were not first led astray. Leadership begins with one’s self. Cut off a hand or foot or pluck out an eye if any of them cause you to stumble, he directed. The key to overcoming temptation is learning to deny self. Before we lead anyone, we must lead ourselves. Developing self-control enables us to empower others. Without it we take advantage of others, manipulating and controlling them for our benefit. The primary concern of personal leadership is becoming like Jesus. He emptied himself of all that was rightfully his to focus on the redemption of humanity. Jesus’ life and ministry are a perfect model of others-orientation. Lead self by redirecting on others all that attention you would normally give yourself.

KEY QUESTIONS: What do I need to prune in my life so I can better lead others? How would practicing self-control enable me to empower others? In what areas of my life do I need to become more like Jesus? Who currently needs more attention from me?

Serving Leadership Journey 4Q: The KNOWING Disciplines

Wed, 10 Jun 2020 12:54:20 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Which of the three KNOWING disciplines (Prayer, Supportive Relationships, and Resources/Scripture) are you planning to give more of your focus? What is your plan to ensure it’s long-term implementation?

We can seek to understand and know our vocation and calling by listening to the voice above through prayer . When I first developed my personal purpose statement I sat in silence for several hours listening for insight and reflecting on my journey. As I prayed I began to sense some specific points that ended up in my purpose statement. Generally speaking, I practice the discipline of prayer daily with my wife, corporately with the prayer team from my church, and throughout each day in terms of practicing the presence of God .

A second discipline is developing supportive relationships through whom I can gain feedback, input, and accountability. Ken Blanchard has said that “Feedback is the breakfast of champions!” and poet John Donne—“No man is an island.” I was made for relationship and need others to help me figure out what I should know. I meet with a mentor once a month and with accountability peers on a weekly basis.

And then thirdly, I practice the discipline of continuous learning and growing by gaining input from other resources such as Scripture , good books, podcasts, conferences, Ted talks, etc. I believe that the moment I stop learning and growing is the moment I begin dying.

Ensuring the long-term implementation of these disciplines is not always easy. My plan includes building habitual practices (see my daily 4 X 15-minute goals in the previous post ), setting calendar reminders, accountability on some aspects, and flexibility on all accounts (including self-forgiveness!).

Now it’s your turn. Which of these three disciplines are you planning to give more of your focus? Go ahead, write something down…you are a serving leader!

Leadership is Serious Business

Mon, 08 Jun 2020 19:55:26 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:42)

“If anyone causes one of these little ones—those who believe in me—to stumble, it would be better for them if a large millstone were hung around their neck and they were thrown into the sea.” (Mark 9:42)

In Mark 9:42 Jesus spoke about the serious nature of offending one who is young in the faith. In his words, it would be better to be drowned than to cause another to stumble. Leadership is serious business. We influence people for better or for worse. Taking advantage of another’s vulnerability after trust has been built brings negative consequences to everyone involved. The one wronged is not only set up for failure but also becomes hardened against future influence. Those who commit an offense destroy their credibility and souls in the process. Anyone observing the tragedy is an easy target for cynicism. Consider carefully your words when correcting another. Check your attitude before you judge. Young people are pliable and easily influenced. Crucial decisions made at an early age affect them for the rest of their lives and on into eternity. Serving leaders wisely invest with well-timed encouragement.

KEY QUESTIONS: Who currently trusts me completely and would be severely wounded by a breach in our relationship? How might offending others through my leadership differ from wronging them? How might I prevent an offense from creating cynicism in bystanders? When should I not defend myself or seek to clear a misunderstanding?

Serving Leadership Journey 4Q: Goals

Thu, 04 Jun 2020 03:24:52 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

The final piece of your vision is goals or strategies. Short-term and long-term goals help you practically figure out how to implement your vision. Goals should also be SMART: S is for Specific (What? Where? When?), the M for Measurable (Can I track progress?), the A for Achievable (Can I accomplish this in the time-frame I’ve set?), the R for Relevant (Is it important or world-changing?), and the T for Time-bound (Will I know when it’s done?).

What are some of your short-term and long-term goals? Attempt to set SMART goals (S-pecific, M-easurable, A-chievable, R-elevant, and T-ime-bound).

MY SHORT-TERM GOALS: (I’ve broken mine down into our four categories)

PERSONAL GROWTH

Before rolling out of bed, think of 10 things I’m thankful for in life.
Meet with a mentor monthly.
Listen to audio Scriptures, read a book, exercise, talk with Amy (15 minutes for each one).
Devotionals— This Day with the Master (Dennis Kinlaw) and Victorious Living (E. Stanley Jones).

FAMILY

Connect on dates with my children whenever they are home or when I visit them in their respective places of study.
Devotions with Amy every day of the week when home.

HEALTH/FITNESS

Walk/hike/run with Amy daily.
Work out daily when at home and drink a half-gallon of water (daily).
Lose weight to reach 150-155 pounds by the end of the year.
Check-ups with doctor and dentist plus get cholesterol checked.

MINISTRY/WORK

Speak/coach/travel at least twice per month.
Produce in book form: A Serving Leader’s Devotional: Gospel of Mark .
Each Sunday afternoon plan my upcoming week’s schedule.
Travel/train internationally for the Reverb Network (1-2 trips).

MY LONG-TERM GOALS:

Support my children in launching their dreams.
Help Amy become successful in her ministry with PrayerCast.
Broaden speaking career to other cultures and groups.
Develop products (books, videos, practical tools & other resources).
Develop a 4-phase business serving leadership development program.
Develop a global serving leadership movement through the Reverb Network.

Now it’s your turn. How would you describe your short-term and long-term goals? Go ahead, write something down…you are a serving leader!

[Click here for a free online course I’ve put together that will walk you through the steps of creating a Purpose Statement with much greater detail.]

Defined by Generosity and Empowerment

Mon, 01 Jun 2020 18:35:57 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:33-37)

“‘Teacher,’ said John, ‘we saw someone driving out demons in your name and we told him to stop, because he was not one of us.’ ‘Do not stop him,’ Jesus said. ‘For no one who does a miracle in my name can in the next moment say anything bad about me, for whoever is not against us is for us. Truly I tell you, anyone who gives you a cup of water in my name because you belong to the Messiah will certainly not lose their reward.’” (Mark 9:38-41)

In Mark 9:38–41 Jesus responded to his disciple John’s concern about someone unconnected to them who was driving out demons in Jesus’ name. “We told him to stop, because he was not one of us,” John informed Jesus. “Do not stop him,” Jesus replied. “For no one who does a miracle in my name can in the next moment say anything bad about me, for whoever is not against us is for us. Truly I tell you, anyone who gives you a cup of water in my name because you belong to the Messiah will certainly not lose their reward.” Serving leadership is defined by generosity and empowerment. Serving leaders focus on influence, not control. Their first task is to cast a compelling vision for positive change in a broken world. Success is determined by how well that vision catalyzes movement in others. Attempting to manage and regulate movement can limit or shut it down. Breathe life through large and small acts of generosity.

KEY QUESTIONS: Who has limited and controlled me in the past? How did it make me feel? Would those who know me well define my leadership by an abundance or scarcity mindset? What drives my desire for control? What are some small acts of generosity I could begin doing today that would breathe life into others?

Serving Leadership Journey 4Q: Picture of the Future

Wed, 27 May 2020 20:57:58 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Your picture of the future must be clear, concise, and motivating. It should serve to inspire you in hard times and also have something to do with making the world a better place.

The basic question you’re asking to determine your picture of the future is, “What will things look like in your perfect world where everything is going well?”

How would I describe my Picture of the Future?

Regarding my family:

My perfect world is one in which my spouse and children are inspired and empowered to live out their callings according to the gifts God has given them. Ultimately, my picture of the future has all my descendants worshiping together forever beyond time and space.

In terms of my career/ministry:

My perfect world is one in which people all over the globe have been impacted by the serving leadership message and are empowering those within their spheres of influence to live purposeful and fruitful lives to the glory of God.

Now it’s your turn. How would you describe your picture of the future? Go ahead, write something down…you are a serving leader!

[Click here for a free online course I’ve put together that will walk you through the steps of creating a Purpose Statement with much greater detail.]

How to Find Significance

Mon, 25 May 2020 16:59:28 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:33-37)

“They came to Capernaum. When he was in the house, he asked them, ‘What were you arguing about on the road?’ But they kept quiet because on the way they had argued about who was the greatest. Sitting down, Jesus called the Twelve and said, ‘Anyone who wants to be first must be the very last, and the servant of all.’ He took a little child whom he placed among them. Taking the child in his arms, he said to them, ‘Whoever welcomes one of these little children in my name welcomes me; and whoever welcomes me does not welcome me but the one who sent me.’” (Mark 9:33-37)

In Mark 9:33–37 Jesus confronted the disciples on their argument about who was the greatest. Calling them together he announced, “Anyone who wants to be first must be the very last, and the servant of all.” Jesus then proceeded to take a young child in his arms and concluded, “Whoever welcomes one of these little children in my name welcomes me; and whoever welcomes me does not welcome me but the one who sent me.” Everyone is seeking significance. Some attempt to procure it through positions of influence or by manipulating environments to promote themselves. However, climbing the ladder of success through self-promotion and self-advancement proves to be empty and dissatisfying. Choose rather to go last and seek to serve. Invest in those who cannot give back. In this, you will discover the way of Christ whose greatest joy and fulfillment was achieved by denying self and serving others.

KEY QUESTIONS: How am I currently seeking significance? What are some practical ways in which I might choose to be last—servant of all? Why are Jesus’ remarks about a small child significant in light of this context? Who are some people I can invest in who are unable to give back?

Serving Leadership Journey 4Q: Personal Values

Wed, 20 May 2020 14:40:37 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Values are the non-negotiable priorities that define your character, guide your behaviors, and inform your decisions. You should have less than five and rank-order them based on importance. If you don’t prioritize your values, what happens when they conflict with each other? For example, two on my list of values are “love” and “simplicity.” “Simplicity” is ranked lower than “Love” however, since I will never compromise a relationship by staying true to my value of simplicity. For most anniversaries I may go with a dozen roses and a date with my wife, but for the bigger ones, I throw simplicity out the window and plan special trips with Amy that cost more in both time and money. Why? Because “love” is ranked higher than “simplicity.” Your personal values describe who you really are, qualifying you as someone worth following, OR NOT.

Each value should also include defining statements—“I know I am living by this (value) when I….” To simply have a list of values is not good enough. Have several subpoints for each one that fleshes out the value in real practical ways.

Rank order your top values (no more than 3-5) along with some clarifying statements (see lukek.me/vw for values worksheet): (My personal values are GOD-CENTEREDNESS, LOVE, LEADERSHIP, and SIMPLICITY—in that ranked order. Although I have 8-13 sub-points for each one, I’m sharing only three per value.)

I know I am demonstrating GOD-CENTEREDNESS when I…

Spend time daily in worship—pursuing a relationship with God.
Proactively worship God in every situation, whether trial or joy.
Live my life with integrity, passion, and joy.

I know I am demonstrating LOVE when I…

Value diversity; accepting others who have differing ideas and opinions, agreeing to disagree agreeably.
Prioritize time with loved ones; maximizing those times as investment opportunities for releasing significant future potential.
Willingly break from my schedule to meet the pertinent needs of others.

I know I am demonstrating LEADERSHIP when I…

Reach for excellence in my core competencies, developing my abilities for God’s greatest glory.
Wisely manage my time, maintaining both efficiency and effectiveness.
Maintain a positive attitude and consistently encourage others.

I know I am demonstrating SIMPLICITY when I…

Take time to observe beauty and enjoy the simple things in life.
Communicate to be effective, avoiding opportunities to impress.
Wisely invest in essential resources and technology to meet present needs.

Now it’s your turn. How would you describe your values? Go ahead, write something down…you are a serving leader!

[Click here for a free online course I’ve put together that will walk you through the steps of creating a Purpose Statement with much greater detail.]

Clarity through Modeling

Mon, 18 May 2020 13:55:26 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:30-32)

“They left that place and passed through Galilee. Jesus did not want anyone to know where they were, because he was teaching his disciples. He said to them, ‘The Son of Man is going to be delivered into the hands of men. They will kill him, and after three days he will rise.’ But they did not understand what he meant and were afraid to ask him about it.” (Mark 9:30-32)

In Mark 9:30–32 Jesus prioritized time with his disciples to further instruct them on his life purpose and prepare them for ensuing difficulties. The text notes that Jesus took measures to ensure their privacy and intimate fellowship. His primary commitment was to the twelve disciples. Repeatedly he had attempted to convince them of his future crucifixion and resurrection. Repeatedly they had failed to grasp his main message. His compassionate leadership primed the disciples for future benefit. Only after the fact did the reality of what occurred align with what they had heard earlier. Their assumptions of who Jesus was and hopes of what his leadership might produce—that is, overthrowing Roman rule—prevented them from obtaining a proper perspective. Serving leaders communicate their vision and profound concepts even if they remain unclear to their followers. In this case, clarity replaced obscurity only after Jesus modeled his life message.

KEY QUESTIONS: What beliefs or assumptions prevent me from truly hearing and understanding another person’s vision? What does it take to become a better listener? With whom am I currently struggling to make my vision clear? How might I better model my vision?

Serving Leadership Journey 4Q: My Life Purpose

Wed, 13 May 2020 14:52:03 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Mission or purpose statements often mystify rather than energize. Jesus never looked at people as an interruption but as an opportunity. His mission was clear. People know your purpose even if you don’t say it or write it down. A personal mission statement defines “Who you are.” It identifies the purpose for which God has created you and sets a course for your life. A mission or purpose statement, together with your personal values, will guide your decisions and give you direction for your life journey.

Write down your life purpose by working through the following steps:

1) Identify two nouns that describe you and write them in a sentence. Here’s my personal example: “I have a creative mind and motivational speaking skills.”

Identify two or three personal characteristics about which you feel good. These words will be nouns that describe you. You may select words from this link or identify your own. It may be helpful to consider what others have told you were your strengths.

2) Identify two verbs that describe your interactions with other people and write them in a sentence. Here’s my personal example: “I inspire and equip people.”

Identify two or three ways in which you successfully interact with people. These words will be verbs that describe how you interact with others. You may select words from this link or identify your own. It may be helpful to think about words people have used to describe your interactions with them or compliments they have given you.

3) Articulate in one sentence what your perfect world would look like if you were successful. Here’s my personal example: “My perfect world is one where people are maximizing their potential through the development of their skills and talents for the glory of God.”

Visualize what your perfect world looks like. What are people doing and saying? How will the world look if you are achieving your life purpose and everything is going as God planned? Write a description of your perfect world.

4) Combine #1-3 into one statement. Here’s my personal example: “My life purpose is to use my creative mind and motivational speaking skills to inspire and equip others toward maximizing their potential through the development of their skills and talents for the glory of God.”

Draft your personal mission statement by combining two of your nouns, two of your verbs, and your definition of your perfect world.

[Click here for a free online course I’ve put together that will walk you through the steps of creating a Purpose Statement with much greater detail.]

Overcoming Unbelief

Mon, 11 May 2020 15:04:17 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:14-29)

“Jesus asked the boy’s father, ‘How long has he been like this?’ ‘From childhood,’ he answered. ‘It has often thrown him into fire or water to kill him. But if you can do anything, take pity on us and help us.’ ‘If you can?’ said Jesus. ‘Everything is possible for one who believes.’ Immediately the boy’s father exclaimed, ‘I do believe; help me overcome my unbelief!’” ( Mark 9:14-29 —click link for entire passage)

In Mark 9:14–29 Jesus exposed the serious obstacle of unbelief while restoring a son to his father. Harassed by a demon and rendered speechless, the young man often had been burned or almost drowned. Failing to cast it out, the disciples had undermined Jesus’ credibility. Had they been mature disciples, they would have carried on in their leader’s absence and demonstrated his power and authority. Jesus, however, didn’t seem fazed by their failure. Even the father’s paradoxical admission—“I do believe; help me overcome my unbelief!”—didn’t prevent Jesus from healing his son. That blunt honesty, a limited faith mixed with the desire to believe, captures perhaps the stark reality we all possess. The dialogue and questions leading up to that moment shed light on the human plight of faithlessness. Jesus was lovingly exposing their greatest problem of unbelief while releasing a young man from destruction.

KEY QUESTIONS: When is the last time I struggled with unbelief? How might pride prevent me from acknowledging my unbelief and need for a gift of faith? How does admitting that I have a problem begin moving me toward finding a solution? How does desire make my faith grow? How can I help others overcome their unbelief and begin moving in faith toward solutions?

Serving Leadership Journey 4Q: Sweet Spot

Wed, 06 May 2020 16:25:21 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Attempt to describe your potential “sweet spot” where your areas of Passion, Proficiency, and Profitability overlap:

Last week I discussed that job satisfaction occurs at the intersection of your passion, proficiency, and profitability. You achieve your greatest joy and God receives the greatest glory when you operate in your areas of greatest interest, strength, and fruitfulness. You might call this finding your sweet spot . Now obviously we can’t live in this area all the time but we certainly can begin moving more in that direction. Consider the value of greater focus in your life. Perhaps you need to cut certain things out to pursue that zone where you will be joy-filled and God-glorifying.

Early church father Irenaeus supposedly once implied, “The glory of God is man fully alive.” And Jesus proclaimed to the crowds, “I came that they may have life and have it abundantly.” You were made to live life to the fullest. What might that look like for you?

For me, this means operating more in my area of communication and leadership development—taking opportunities to invest in people’s lives from the stage, in small groups, and in one-on-one sessions. Living in my sweet spot occurs when I coach, train, or mentor leaders. It happens every time I board a plane for someplace around the world to train and develop leaders. It also means staying away from a number of activities that drain my energy. For example, I am not a counselor; I do not get involved in heavy counseling opportunities but rather pass those off to others. I have also discovered that I am more gifted working with adults than children. I keep that in mind when accepting invitations to speak or teach. I also protect my schedule from getting overwhelmed so I can sustain for the long haul.

Now it’s your turn. How would you describe your sweet spot? Go ahead, write something down…you are a serving leader!

Coaching to Overcome Unbelief

Mon, 04 May 2020 18:07:58 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:14-29)

“‘...I asked your disciples to drive out the spirit, but they could not.’ ‘You unbelieving generation,’ Jesus replied, ‘how long shall I stay with you? How long shall I put up with you? Bring the boy to me.’...When Jesus saw that a crowd was running to the scene, he rebuked the impure spirit...After Jesus had gone indoors, his disciples asked him privately, ‘Why couldn’t we drive it out?’ He replied, ‘This kind can come out only by prayer.’” ( Mark 9:14-29 —click link for entire passage)

In Mark 9:14–29 Jesus joined his disciples at the critical moment when they failed to cast out a demon. Although commissioned for such ministry and even at one point successful, the disciples had been rendered powerless. Had they grown complacent and faithless while he was absent on Mount Transfiguration? Were they in need of further coaching on the more difficult and complex cases of demon possession? Considering the first question, Jesus’ grief was evident in his response: “You unbelieving generation…how long shall I stay with you? How long shall I put up with you?” The disciples’ persistent unbelief after observing Jesus’ power on numerous occasions clearly baffled him. His time and energy invested in them seemed fruitless. Yet he didn’t give up. Rather, as the story concludes, he coached them further. Serving leaders persevere in developing their followers despite failures and unbelief.

KEY QUESTIONS: Have I ever felt frustrated at the lack of results due to others’ unbelief? What did I do with my frustration? What will I do in the future? How long should I keep investing in someone who persists in not acting on what I have shown or taught? How might I approach my persevering efforts differently to change the outcome?

Serving Leadership Journey 4Q: Passion, Proficiency, and Profitability

Wed, 29 Apr 2020 18:28:31 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Michael Hyatt suggests that job satisfaction lies in determining where one’s passion, proficiency, and profitability overlap. Once you’ve figured out what you’re passionate about, what you’re good at doing, and what can sustain you financially, you’ll have a fairly good indication of what your calling is or what your vocation should be. Considering the diagram, where the three circles overlap is your sweet spot—the place where God will receive the greatest glory from your life and where you will discover your greatest joy!

Describe your areas of Passion , Proficiency , and Profitability :

• Passion (Interests/hobbies...what makes you lose all sense of time when you’re engaged in these activities?)

I discovered at age 19 while teaching in a small parochial school in western Canada that I have a passion for helping people understand concepts. Watching the “lights come on” in people’s minds thrills me, whether I’m teaching in a small group or speaking before an audience. I also have a passion to help people discover their life purpose and therefore have created a free tool to help people in that endeavor.

• Proficiency (Gifts/abilities/strengths...what do others say you’re good at? What could you enjoy getting really good at and take up near the top on a scale of 1-10?)

I’ve discovered that my strengths zone is in the area of communicating and teaching. To stay sharp in that area and continue to take it to the next level means listening to other great teachers and communicators and consistently staying in a learning mode, whether that’s with books I’m reading or people I’m meeting.

• Profitability (What will pay your bills? What job or career could you support yourself in that you would actually enjoy?)

Business speaking and facilitating workshops at public or private events has been both profitable and enjoyable. Although typically not financially profitable, I also really enjoy speaking in the non-profit world and developing leaders around the world. You could say that besides it being “Kingdom-profitable,” it's also beneficial in developing my leadership, character, and skills.

Now it’s your turn. How would you describe those areas of passion, proficiency, and profitability in your life? Go ahead, write something down…you are a serving leader!

Keeping the Main Thing the Main Thing

Mon, 27 Apr 2020 13:48:47 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:9-13)

“As they were coming down the mountain, Jesus gave them orders not to tell anyone what they had seen until the Son of Man had risen from the dead. They kept the matter to themselves, discussing what ‘rising from the dead’ meant. And they asked him, ‘Why do the teachers of the law say that Elijah must come first?’ Jesus replied, ‘To be sure, Elijah does come first, and restores all things. Why then is it written that the Son of Man must suffer much and be rejected? But I tell you, Elijah has come, and they have done to him everything they wished, just as it is written about him.’” (Mark 9:9-13)

In Mark 9:9–13 Jesus refocused his disciples’ attention in the afterglow of his transfiguration. Having just experienced connection with his Father and the prophets Moses and Elijah, Jesus could have easily basked in the joy of that moment or let his disciples concentrate on his greatness. Instead, the text notes that Jesus forbade them to tell anyone about their experience until after he had risen from the dead. He was rapidly approaching his death on the cross. He had come to the earth to die as a Savior, not to win a popularity contest. On this, he remained focused despite the disciples’ misgivings or their inability to understand. They wanted to know why Elijah would return. Jesus confirmed that he already had, alluding to John the Baptist, but more importantly, that it was written that the Son of Man must suffer much and be rejected. Jesus kept bringing them back to this reality, refusing to be distracted from his mission.

KEY QUESTIONS: How easy is it for me to get distracted from the big picture and my main mission in life? How should I respond to those who praise me for my accomplishments or virtues? What one thing do I need to focus on today to keep the main thing the main thing?

Serving Leadership Journey 4Q: Practical Ways to “Wash Feet”

Wed, 22 Apr 2020 13:54:59 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Ken Blanchard has said that: “You finally become an adult when you realize you’re here to serve, and not be served.” Imagine for a moment the instincts of each of Jesus' disciples and the natural inclinations of all of us. Peter says, “I am the oldest, I have seniority.” Andrew responds, “But who brought you to Jesus in the first place? I was the first one here…therefore I should be first in authority!” “Wait a second,” jumps in John, “I have connections to the high priest, man…you need your top dog to be ‘connected’ in order to have the greatest influence.” And finally, Judas kicks in with, “Gentlemen, you need someone with business and financial sense…I’m the treasurer and therefore number one in this gig!”

Jesus’ response? Washing feet. Picking up a towel rather than assuming his title as Master. In fact, he got down and washed his disciples’ feet—something only a slave would have done in that day (see John 13:1-17 ). It was a lesson I’m sure the disciples never forgot.

List some practical ways a serving leader could “wash others’ feet”:

I remember discussing this issue while traveling with a pastor and his wife one day. In our Christian tradition we had all grown up “washing feet” during times of communion—a symbolic gesture to remind us of Christ’s servanthood. But how could we take it from symbol to practice in everyday life? The pastor’s wife told me that for her it meant cleaning toilets and scrubbing floors for the women in her church in their final months of pregnancy. What a brilliant application of truth! It made an indelible impression on me as you will discover.

So what have I done personally to apply this concept of servanthood? It now includes cleaning toilets and scrubbing floors in our home—though not as often as I should, I must confess. It means holding doors open for people, offering my help with menial tasks at public events that in the past I had considered “below me,” and generally developing my awareness of others and looking for small ways to serve and bless them.

Sometimes it actually includes the literal washing of people’s feet. One of the practices during our Reverb Network leadership development programs is to wash the feet of the leaders we train—always a deeply touching and emotional service that connects us at greater heart level and provides a graphic example to follow.

Now it’s your turn. How might you “wash the feet” of those in your family, community, business, or organization? Go ahead, write something down…you are a serving leader!

The Power of Unconditional Love

Mon, 20 Apr 2020 12:51:08 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:2-8)

“After six days Jesus took Peter, James and John with him and led them up a high mountain, where they were all alone. There he was transfigured before them. His clothes became dazzling white, whiter than anyone in the world could bleach them. And there appeared before them Elijah and Moses, who were talking with Jesus. Peter said to Jesus, ‘Rabbi, it is good for us to be here. Let us put up three shelters—one for you, one for Moses and one for Elijah.’ (He did not know what to say, they were so frightened.) Then a cloud appeared and covered them, and a voice came from the cloud: ‘This is my Son, whom I love. Listen to him!’ Suddenly, when they looked around, they no longer saw anyone with them except Jesus.” (Mark 9:2-8)

In Mark 9:2–8 Jesus was transfigured before his disciples in a display of his Father’s unconditional love for him. Facing the ultimate test of taking on the sins of the world, even Jesus needed to hear words of affirmation from his Father. “This is my Son, whom I love,” a voice declared. “Listen to him!” Secondly, Jesus was encouraged by representatives of the law and the prophets: Moses and Elijah. They both appeared and talked to him, perhaps to strengthen his resolve in going to the cross in fulfillment of all that had been written about him. If Jesus needed to hear words of unconditional love and affirmation, how much more do leaders need to know who they are and whose they are. Furthermore, leaders follow God’s example by building up and encouraging those in their sphere of influence. Everyone thrives under encouragement. Tell people what they mean to you and how much you believe in them.

KEY QUESTIONS: How often do I bask in God’s unconditional love for me? How does knowing who I am and Whose I am affect how I treat others? Who has encouraged me and helped me become the person I am today? How might I thank them? Who needs to hear words of unconditional love and encouragement from me today?

Serving Leadership Journey 4Q: The BEING Disciplines

Wed, 15 Apr 2020 11:36:04 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Three disciplines for a serving leader in the area of BEING are prayer , solitude , and unconditional love .

Prayer is all about getting aligned with our “Audience of One,” ensuring the ongoing calibration of our hearts. Even Jesus had to stay aligned with the will of his heavenly Father through prayer.

Solitude is getting alone where we can unplug and think, processing who we are and Whose we are . One practical idea from Andy Crouch that ensures an effective solitude time is unplugging from all technology at least one hour each day, one day each week, and one week each year. We need to be intentional about putting solitude into our schedules; if we don’t plan for it, it won’t happen.

Lastly, is the discipline of “Experiencing Unconditional Love.” Jesus experienced his Father’s words of affirmation throughout his ministry (“This is my beloved Son in Whom I am well pleased.” Matthew 3:17). When we know how much we are loved and are transformed by love, we can extend that love toward others. Click here to access a list of God’s unconditional love statements for you (put your name in the blanks).

Which of these three disciplines are you planning to give more of your focus? What is your plan to ensure it’s long-term implementation?

Personally, I need to focus more on the discipline of experiencing God’s unconditional love. To make sure this happens, I’ve placed a note—“Spend at least 15 minutes experiencing ‘unconditional love’ by using the list at http://www.lukek.me/guls —in my scheduled solitude reminders on my digital calendar (Amy and I block out several hours each month for solitude—during the winter months we will often find separate quiet spaces at a local library…when the weather is nice we like to spend this time outdoors in a quiet, natural setting).

Now it’s your turn. Which of the three disciplines do you need to give more focused energy? How will you make sure it happens on a consistent basis? Go ahead, write something down…you are a serving leader!

The Gift of Presence

Mon, 13 Apr 2020 13:17:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 9:1)

“ And he said to them, ‘Truly I tell you, some who are standing here will not taste death before they see that the kingdom of God has come with power.’” (Mark 9:1)

In Mark 9:1 Jesus announced that some of his disciples would observe that the kingdom of God had come with power before tasting death. Six days later, Jesus took Peter, James, and John up into a high mountain where he was transfigured before them. Thousands of years earlier, Moses had waited for six days before God called him into his presence on cloud-covered Sinai. This time, however, Jesus led the disciples directly into his Father’s presence and showed them his glory. His clothes became a dazzling white, reminiscent of Moses’ glowing face. In both cases, entering the presence of God was a transformative experience. The disciples saw Jesus for who he really is: the Son of God and far superior to the greatest of men—Moses and Elijah. Perhaps the greatest gift any leader can bestow on others is his or her presence. Jesus empowered and transformed his disciples by spending significant time with them.

KEY QUESTIONS: How might giving quality time to my spouse, children, or friends look differently for each one? How might I relate to the disciples who were not part of Jesus’ inner circle and therefore not privileged to experience the Transfiguration? When should I limit my presence with those I lead? How does saying ‘no’ to some relate to saying ‘yes’ to others?

Serving Leadership Journey 4Q: The Window and the Mirror

Wed, 08 Apr 2020 15:00:18 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

What are some practical activities a humble leader would engage in when “looking out the window” or “looking in the mirror”?

When we lead to please God as our “Audience of One” something happens to our perspective. We recognize that we are simply stewards of the time and gifts He has given us and with that comes a responsibility to do what is right for those within our sphere of influence and the world around us. We begin leading from a foundation of humility, acknowledging that life is not ultimately about us—it’s about something greater than us. This causes us to look outside of ourselves and celebrate all that is right and good regardless of what part we played in it.

In Jim Collins’ book, Good to Great, he talks about a level 5 leader as one “who blends extreme personal humility with intense professional will.” His metaphor for humility involves a window and a mirror. Great leaders look out the window at their team when something good happens to give them the credit rather than looking in the mirror to pat themselves on the back. They do look in the mirror however, to accept responsibility when things don’t go as planned. Conversely, not-so-great leaders look in the mirror when things go well to self-congratulate and out the window at their team when things don’t go so well in order to shift the blame.

For me, looking out the window involves various actions depending on the context. At home, I try to catch my children doing the right thing. That could include a word of praise for saying something nice to a sibling, doing a chore without being told, or highlighting at the dinner table an action by one member that contributed to our home and family spirit. It may be a word of gratitude spoken consistently to my spouse for the numerous thankless tasks performed on a regular basis in our household. Looking out the window in my professional life means listening to others and commending them on their developed skills, successes, and positive attributes. It means always being on the lookout for an opportunity to speak a word of encouragement or reinforcement for something done well. I remind myself often that what gets praised gets repeated.

Looking in the mirror means taking time to occasionally pull out my purpose statement and see how well aligned I am with my beliefs, values, and goals. It also means remembering to reflect on a daily basis, processing through conversation with my spouse, a friend, or my journal—my wins and failures, relationships, emotions, and current challenges. I also engage in “mirror” activities each time I meet with mentors or accountability partners.

Now it’s your turn. What are some practical “window & mirror” activities you can engage in with members of your family, community, or workplace? Go ahead, write something down…you are a serving leader!

Choosing Joy over Fame

Mon, 06 Apr 2020 12:55:08 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:38)

“ If anyone is ashamed of me and my words in this adulterous and sinful generation, the Son of Man will be ashamed of them when he comes in his Father’s glory with the holy angels.” (Mark 8:38)

In Mark 8:38 Jesus clarified that anyone who was ashamed of him or his words in this adulterous and sinful generation would face the same rejection from him when he returned in his Father’s glory with the holy angels. That person rejects Jesus and his teaching to align with those who lustfully pursue temporal and fleeting pleasures on a deviant path toward destruction. Caving to instant gratification is easy, but delaying gratification is better. Serving leaders choose self-control, exchanging momentary happiness for eternal joy. They reject the demands of the crowd to stand for what’s right. Even temporal humiliation and rejection is nothing compared to being spurned and shamed by the Lord of the universe. Serving leaders see the grand, timeless picture. They renounce the path of least resistance to walk a difficult path alone when truth demands it.

KEY QUESTIONS: In which circumstances do I tend to struggle most with taking a stand for Jesus? When does my silence betray that I am ashamed? How have I caved to instant gratification? In what areas of my life do I need greater self-control?

Serving Leadership Journey 4Q: The Connection Between Pride and Fear

Wed, 01 Apr 2020 13:51:35 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

How are leading out of pride and fear connected?

When people are our ultimate audience we lead from either pride or fear. Pride says, “I’ve got this…I can handle this on my own.” Fear says, “I don’t know if they’ll like my decision…how should I go about this in order to make them like me?”

Prideful leaders become arrogant and over-confident. Their leadership is marked by exploitation and conflict. Fearful leaders resort to manipulation and are often paralyzed when it comes to making decisions. Their leadership is characterized by suspicion and procrastination.

Pride leads to self-promotion and self-exaltation whereas fear to insecurity and therefore self-protection. Have you noticed a common theme? Self is the ultimate driver. Our audience may be people but self is the primary focus. And if we’re not careful we can quickly end up doing crazy things to promote or protect self. We please people if we think it will benefit us. We make decisions based on fear rather than on doing the right thing. Our leadership is based on what will ultimately serve us.

I personally struggle with both fear and pride in my leadership. In my family, I often think I have the best idea and will power over other members in an attempt to get my way. In public leadership roles, I want people to like me and will therefore make decisions based on my perception of how they will accept what I do and say.

Sometimes my pride causes me to drop names or make myself look better than I really am. Why? Because I am fearful some may think I am a fraud. My pride produces fear and my fear goads me toward boosting my self-esteem.

I need to constantly go back to who I am and Whose I am . Consider this: I am who I am because of Whose I am. I have an ultimate Audience of One ! When I seek to please, honor, and serve God I will speak the truth, be decisive, and honor those I serve as made in the image of God.

Now it’s your turn. What connection do you see between pride and fear? How have pride and fear affected your leadership? Go ahead, write something down…you are a serving leader!

The Great Exchange

Mon, 30 Mar 2020 13:30:05 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:36-37)

“What good is it for someone to gain the whole world, yet forfeit their soul? Or what can anyone give in exchange for their soul?” (Mark 8:36-37)

In Mark 8:36–37 Jesus asked two penetrating questions: “What good is it for someone to gain the whole world, yet forfeit their soul? Or what can anyone give in exchange for their soul?” These rhetorical questions make a powerful point. Who in his right mind would not exchange what is temporary for what is eternal? Many seek pleasure, fame, and fortune. Not only is fulfillment elusive, but worldly possessions are ultimately worthless after one dies. Many seek position and power, but what gain is there in having control and status only to lose relationships and the satisfaction simplicity brings? A self-centered life is hollow and empty, operating in a context of scarcity and stress. In contrast, an others-oriented life operates in a paradigm of gratitude, generosity, and abundance. What one plants in this temporal world, one harvests in the next. Serving leaders who give up everything for Christ gain everything in the end.

KEY QUESTIONS: What would it look like for me to gain the whole world? How might I be selling my soul through current pursuits? In what areas of my life do I have a scarcity mindset rather than one of abundance? What can I do today to practice gratitude and generosity?

Serving Leadership Journey 4Q: Formula for Self-Worth

Wed, 25 Mar 2020 11:38:29 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Think of situations in the past when you based your self-worth on your performance and the opinion of others. How will you think differently about yourself in the future?

Robert S. McGee once pointed out that if Satan had a formula for self-worth it would be when “my performance” plus the “opinion of others” equals “my self-worth.” Think about that for a moment. How often do we base our decisions on what others will think of us? Do we really want to be defined by the sum total of how we perform and what people are saying about us? This leads us to a key question: Who are we really trying to please in our leadership? Who is our primary audience? Will I say what needs to be said if I choose the wrong audience? We either live to serve God as our ultimate “Audience of One” or we try to please people.

Personally, I am often concerned with how well I did after I give a presentation from the stage. I’ll often ask my wife or the host of the event for their opinions. I believe in feedback. I believe it can help me present concepts with greater clarity or work on areas where I am not connecting well with the audience. I believe in excellence. However, there’s a fine line between helpful feedback and seeking applause to shore up my self-worth. I struggle with that. Of course I want my audience to like me. But more than that, I want to impact them with ideas that will bring about positive change for the glory of God.

Developing a greater self-awareness of this tension is my goal. I want to always be conscious of the fact that I am a channel through whom God can flow. And I can turn off that flow when I make it about me. I want to be constantly aware that my self-worth is ultimately based on who I am in Christ (see Ephesians 1:4 & Romans 8:38-39—I am chosen and loved regardless of my performance) and what God thinks of me (see 2 Corinthians 5:17 & Galatians 3:26—I am a new creation and a son of God).

Now it’s your turn. When have you based your self-worth on your performance and the opinion of others? How will you think differently about yourself in the future? Go ahead, write something down…you are a serving leader!

Saving Your Life by Losing It

Mon, 23 Mar 2020 12:45:55 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:35)

“For whoever wants to save their life will lose it, but whoever loses their life for me and for the gospel will save it.” (Mark 8:35)

In Mark 8:35 Jesus declared that “whoever wants to save their life will lose it, but whoever loses their life for me and for the gospel will save it.” The paradox is startling. By taking precautions to preserve your life, you might end up losing it. Safety is apparently a poor value to embrace. A self-oriented perspective leads to destruction. Instead, resign yourself to Jesus and his vision just like he did to his Father. Exchange your personal ambition, goals, and dreams for an others-oriented perspective that involves something bigger than you. It’s not self-hatred but submission. In a sense, don’t even seek God’s will for your life. The universe doesn’t revolve around you. Seek rather God’s will for the world and align yourself with that. In doing so you save yourself. Nothing compares to what we gain in joining him. Serving leaders lose their determination to be in charge by choosing to submit to their Audience of One.

KEY QUESTIONS: What precautions am I constantly taking for self-preservation? Rather than ensuring or pursuing safety, how might I risk more? How will seeking God’s will for the world differ from seeking God’s will for my life? What is to be gained by submitting to God—my Audience of One?

Serving Leadership Journey 4Q: Aligning our Being, Knowing, and Doing

Wed, 18 Mar 2020 15:19:26 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

In their book, “TouchPoints,” Doug Conant and Mette Norgaard have made several observations about the importance of having the head (“knowing”), heart (“being”), and hands (“doing”) correctly aligned in one’s leadership. If you only have the right beliefs about leadership and influence (“head/knowing”) and the correct methods and behaviors of a leader (“hands/doing”), your leadership will be INAUTHENTIC. All three need to be present. And if you only have the right intentions and motivations (“heart/being”) and the correct methods and behaviors of a leader (“hands/doing”), your leadership will be ILLOGICAL. Again, all three need to be present in your leadership. And finally, if you only have the right intentions and motivations (“heart/being”) and right beliefs about leadership and influence (“head/knowing”), your leadership will be INCOMPETENT. All three need to be present in one’s leadership. Having your heart or BEING aligned with your head or KNOWING and your hands or DOING is essential to serving leadership.

In what ways has your leadership been inauthentic? (You’ve had the right beliefs about influence as well as the correct methods but have come up short on motivations for leadership)

I think this happens in my life especially when I am tired. I can tend to go through the motions of leadership without caring about the people with whom I am interacting. I simply want to get through with it as quickly as possible so I can go get rest. It’s hard for me to be authentic when I’m worn down and just want to get away from everyone. Sometimes my leadership is also inauthentic when I am not interested in the subject matter but need to fulfill a role at someone’s request or due to a necessary assignment. When my leadership is inauthentic it reflects on my being self-oriented rather than others-oriented.

In what ways has your leadership been illogical? (You’ve had the right motivations for leadership as well as the correct methods but have come up short on the right beliefs about influence)

I tend to be illogical when I assume a leadership role too quickly. This may occur because I haven’t studied the ramifications of what I am getting into—I simply assume leadership because no one else is taking charge or the one who is in that role is doing it poorly. Due to not understanding all the particulars of the role, I can end up shooting from the hip and thus causing poorly executed outcomes. Sometimes, rather than assuming that role, I ought to ask key questions that either lead to the team forging ahead together or someone emerging from the team who is best qualified to run point on the issue at hand.

In what ways has your leadership been incompetent? (You’ve had the right motivations for leadership as well as the right beliefs about influence but have come up short on the correct methods)

I think my leadership has been incompetent at times because I haven’t given enough time to prepare for the role. I haven’t thought through all the contingencies. I haven’t considered all the things that may go wrong (I can tend to be overly optimistic). Perhaps I think my incompetence in leadership can be compensated by my charisma, compassion, or concern. However, at the end of the day, people are looking to me to lead with authenticity, logic, and competence.

Now it’s your turn. In what ways has your leadership been inauthentic, illogical, or incompetent? How might you better align your heart/being , head/knowing , and hands/doing ? Go ahead, write something down…you are a serving leader!

Self-Denial Begins with Re-Orientation

Mon, 16 Mar 2020 11:12:18 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:34)

“Then he called the crowd to him along with his disciples and said: ‘Whoever wants to be my disciple must deny themselves and take up their cross and follow me.’” (Mark 8:34)

In Mark 8:34 Jesus addressed both the crowd and his disciples with these words: “Whoever wants to be my disciple must deny themselves and take up their cross and follow me.” Denying self is something much bigger than just dealing with the daily irritations of everyday life. It is walking the way of the cross. For some, it means following Jesus in the middle of betrayal, suffering, and persecution. For others, it means loving the unlovable through sacrificial service. For everyone, it includes embracing weakness rather than power. Self-denial also should not be confused with denying something. Rather it is a complete re-orientation where God, not self, is at the center of one’s life. Jesus came to do his Father’s will, denying his heavenly rights and earthly success. While everyone has his or her unique cross to bear and path to follow, we all have one thing in common: a commitment to align with the life, death, and resurrection of Jesus.

KEY QUESTIONS: What has self-denial meant to me in the past? How might that change for me in the future? How can I embrace weakness over power? In what areas of life do I need to completely re-orientate myself around the Father’s will?

Serving Leadership Journey 4Q: Shepherding and Stewarding Roles

Wed, 11 Mar 2020 23:11:27 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

What are some practical action steps you can take for the roles of “Shepherding” and “Stewarding” in each of your leadership capacities (see Email #1 of this series or Introduction Worksheet, Page 1)?

Serving leaders initially have a shepherding role in that they cast a vision, providing purpose and direction. In fact, the traditional pyramid of leadership stands in this role as the leader casts vision from the top-down and people respond by deciding whether or not to commit to the vision. The leader is responsible for sharing that vision and the people are responsive, making a choice to support it. As shepherds, serving leaders give their people the vision and direction they need to accomplish the mission. They are responsible for casting a compelling vision that inspires others to follow.

The second role of a serving leader is that of stewardship . Here is where the traditional pyramid is flipped. The people are now responsible to accomplish the mission and the leader is responsive to their needs as they do it. Followers are empowered and resourced by the leader to carry out the mission. The leader supports in a serving role as a good steward of the original vision. Unlike traditional leadership, however, serving leaders serve and support their people as they implement the mission instead of having their people serve them.

1. In my role as Husband to Amy:

I fulfill my SHEPHERDING role by talking to her about our ultimate goals, our calling as a couple, and where we sense God is leading us. This happens for example through times of prayer, during hikes, in the car, and on dates. I talk about what I sense God is showing me and asking her what she is hearing so we can come to consensus decisions. My role is not as much about having the answers as it is about making sure we stay aligned and moving forward as a united couple. My role also includes providing protection for her.
I fulfill my STEWARDING role by encouraging Amy in discovering her personal vision and call and pursuing it. Currently, that means supporting her as she takes on her new role at Prayercast with OneWay Ministries by giving her encouragement, advice, and a listening ear. My role also includes asking her questions and giving guidance in terms of stewarding the ultimate call we have on our lives together as one.

2. In my role as Father to Brittany, Courtney, & Jamin:

I fulfill my SHEPHERDING role by sharing advice, encouragement, and resources (Amy and I decided not to pay our children’s college expenses but rather help them with books, supplies, and other personal expenses they incur). Each year around Christmas/New Year’s I arrange for our family to spend some time in solitude to think through one word for the year (We started this in 2011…read my blog post here ).
I fulfill my STEWARDING role by visiting my children on their various college campuses and asking them how I can best serve them. Sometimes that means taking them on trips to spend one-on-one time together doing fun activities and at other times it simply means going out for a meal. It always includes a once-a-year family vacation to Colorado for mountain climbing. This year my one daughter is insisting I go skydiving with her! Do you think that is good stewardship? Your reply here may help me make that decision!

3. In my role as President of Reverb Network :

I fulfill my SHEPHERDING role by casting vision for where we are going as an organization and leading out in our board meetings.
I fulfill my STEWARDING role by helping raise funds for the organization, training and empowering others via our 4-phase program, and assisting Reverb Network co-founder Fred Waggoner with various organizational tasks.

Now it’s your turn. How might you fulfill your shepherding and stewarding roles in your current leadership capacities? Go ahead, write something down. . .you are a serving leader!

No Crown Without a Cross

Mon, 09 Mar 2020 16:21:41 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:31-33)

“He then began to teach them that the Son of Man must suffer many things and be rejected by the elders, the chief priests and the teachers of the law, and that he must be killed and after three days rise again. He spoke plainly about this, and Peter took him aside and began to rebuke him. But when Jesus turned and looked at his disciples, he rebuked Peter. ‘Get behind me, Satan!’ he said. ‘You do not have in mind the concerns of God, but merely human concerns.’” (Mark 8:31-33)

In Mark 8:31–33 Jesus rebuked his disciple Peter for attempting to dissuade him from going to the cross. He already had wrestled with this temptation in the wilderness and would face it again in the Garden of Gethsemane. The devil had offered him the kingdoms of the world for bowing down to him. Now one of his closest friends tempted him to reject the cross. Jesus’ strong rebuke revealed his commitment to his Father’s will more than irritation with Peter. He had just established with his disciples who he was. Now he wanted them to also comprehend his upside-down kingdom where authentic power and influence are based on fulfilling the Father’s will. Peter had no understanding of this type of Messianic leader, defined by sacrificial love. He failed to understand that the path of true leadership is a refining process of death to self and fame, a rejection of personal aims and motivations. Without a cross, there can be no crown.

KEY QUESTIONS: What are my motivations for leadership? In what ways could I die more to self? Am I overprotective of my children or those I lead who would benefit from embracing a “cross” in their journey? If so, how could I change that?

Serving Leadership Journey 4Q: Developing Successors

Wed, 04 Mar 2020 11:42:25 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Considering the definition for serving leadership, who are you currently developing to succeed you? How does this apply in other social contexts (e.g. family)?

A Serving Leader is someone worth following who accomplishes a higher purpose by developing others. In fact, leaders are only successful if they raise up other leaders.

Most importantly for me is my family. I want to do everything I can to help them be successful in life—spiritually, emotionally, mentally, physically, socially, and financially. Since all my children are in college, I drop in on them from time to time during my travels to take them out on lunch or dinner dates. I also stay in touch with them via family group text and share resources from time to time. Our time together over holidays and an annual vacation include moments of intentional listening and input.

Regarding my plan for leadership succession at the Reverb Network , I’m spending time with a group of key leaders in person and on phone calls. Strategic meetings with the board help us think about the future and what needs to happen in terms of succession. Eventually, I hope to pass on the baton to another capable leader who can take the network to a higher level. Meanwhile, my current focus is on establishing key leaders in different regions around the world who can build and sustain serving leadership movements without my input. This includes annual international trips and monthly phone calls. I believe it will take multiple connections over time to succeed and fail forward toward sustainable, reproducible movements.

Now it’s your turn. Who are you currently developing to succeed you, either in your organizational or social context? Go ahead, write something down...you are a serving leader!

Developing Commitment and Dedication

Mon, 02 Mar 2020 15:25:50 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:27-30)

“Jesus and his disciples went on to the villages around Caesarea Philippi. On the way he asked them, ‘Who do people say I am?’ They replied, ‘Some say John the Baptist; others say Elijah; and still others, one of the prophets.’ ‘But what about you?’ he asked. ‘Who do you say I am?’ Peter answered, ‘You are the Messiah.’ Jesus warned them not to tell anyone about him.” (Mark 8:27-30)

In Mark 8:27–30 Jesus asked his disciples what they and the people believed about him. Jesus was not seeking to stroke his ego, nor was he asking for information. They were near Caesarea Philippi known for its worship of pagan gods and temples erected for the fertility god Pan. The crowds considered Jesus a great prophet like John the Baptist or Elijah. They certainly admired him but followed him more out of curiosity or for profit. To them, he was simply a great person and maybe a god. Speaking for the disciples, Peter declared that he was Messiah—God’s anointed one empowered by God to establish his righteous kingdom. Adoration had replaced admiration. Neither curious or selfish, the disciples were committed to helping Jesus build his kingdom. They had struggled to believe, but now they were dedicated. It was a critical turning point. Serving leaders aim for absolute devotion to the ultimate One.

KEY QUESTIONS: Who do I follow at a distance out of curiosity or for profit? With whom should I take the next step toward greater commitment and dedication? Who needs me to call them up to a higher level of commitment? How does my leadership inspire dedication to the ultimate One?

Serving Leadership Journey 4Q: Circles of Influence

Wed, 26 Feb 2020 12:21:12 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Regarding the “circles of influence” diagram, who are the people who would fit into each category? (check the box of the one you need to focus on the most at this time)

Have you ever thrown a small stone into a pond or pool of water and noticed the outward ripple effect it has on the entire surface? A wave is set in motion that eventually reaches the entire edge. So it is with our leadership—there’s a reverberating effect to our influence that can have a far-reaching impact. While the ripples closest to us may be the greatest, our sphere of influence has potential beyond our wildest dreams. Consider Jesus who first led himself (“1”) and then influenced others at multiple levels—Peter, James, and John (“3”), his disciples (“12”), the sent out ones (“70”), those gathered in the upper room (“120”), the crowd at Pentecost (“3000”) and all those who follow Jesus today (“?”).

The “3”: My wife Amy and our three children fit into this category along with their significant others. I spend the majority of my time with those closest to me and give the most energy to assisting them in their life journeys. One example regarding the development of my family is our annual goal-setting activity held at the end of each year. We each spend time alone thinking about our next year, our goals, and one word (along with a Scripture verse to go with that word) that we want to be our driving force in the coming year. I then collect everyone’s word and verse and feature them in a prominent place in our home as a reminder.

The “12”: This group refers to those with whom I have deeper connections and have built high levels of trust and accountability. This includes the group of men I meet every week as well as some close friends scattered around the globe. I can go deep within minutes with these men and do not need to maintain an ongoing, consistent relationship—we simply take off from where we left off the next time we have an opportunity to connect.

The “70”: Through the Reverb Network I have been developing leaders around the world. Some of these folks are part of my “12” but most would fit within this category. These are leaders I know by name who are strategic and missional in taking the serving leadership message to those within their sphere of influence. We share a similar vision and passion to expand the Kingdom of God through serving leadership movements.

The “120”: While I may not remember everyone’s name in this group, these are people that I have had some measure of influence through my teaching, training, coaching, and personal interaction. I have physically met these people and generally recognize their faces, if not their names.

The “3000”: This group has not necessarily met me. They may have read a blog post, watched a video, or been taught a concept through someone who first heard it from me. For example, the “70” I have been developing through the Reverb Network’s 4-year program are now taking that message to thousands of others. I went deep with the few to impact the many. What they saw and heard they are reproducing in others. Our model (and resources) at the Reverb Network is simple, economical and practical, and therefore reproducible.

Now it’s your turn. Who are the people in each of those categories in your sphere of influence? Go ahead, write something down including some names…you are a serving leader!

Allowing Others to Fail Forward

Mon, 24 Feb 2020 12:33:19 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:22-26)

“They came to Bethsaida, and some people brought a blind man and begged Jesus to touch him. He took the blind man by the hand and led him outside the village. When he had spit on the man’s eyes and put his hands on him, Jesus asked, ‘Do you see anything?’ He looked up and said, ‘I see people; they look like trees walking around.’ Once more Jesus put his hands on the man’s eyes. Then his eyes were opened, his sight was restored, and he saw everything clearly. Jesus sent him home, ‘Don’t even go into the village.’” (Mark 8:22-26)

In Mark 8:22–26 Jesus healed a blind man through a two-step process. Spitting on the man’s eyes while laying on his hands, Jesus asked, “Do you see anything?” The man replied that he could see people walking around, but that they appeared to him like trees. Jesus put his hands on him again. Then the man saw everything clearly. Was Jesus exercising his prerogative to heal in stages according to the man’s evolving faith? After all, this passage is preceded by several examples of the disciples struggling through multiple opportunities to grow in their faith. In any case, serving leaders allow people to “fail forward.” They develop others according to their level of progress. Finally, note that once again Jesus led the man outside the village to perform the healing away from the clamor and applause of the crowds. After restoring the man’s sight, Jesus also sent him away from the village to minimize potential for fame and acclaim.

KEY QUESTIONS: How is faltering faith better than no faith at all? How might I respond better to my spouse, children, friends, or co-workers when they fail? How might I reward effort? When is a good time to jump in and help someone fail forward? When should I hold off?

Serving Leadership Journey 4Q: Leveraging Your Influence

Wed, 19 Feb 2020 13:07:07 GMT

[My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

How could you leverage your current influence to positively affect the least privileged in society?

Robert K. Greenleaf, founder of the modern Servant leadership movement and the Greenleaf Center for Servant Leadership, once asked some questions that test the true nature of servant leaders: “What is the effect on the least privileged in society? Will they benefit or at least not be further deprived?” Greenleaf firmly believed that servant leaders must focus primarily on the growth and well-being of people and the communities to which they belong.

Sometimes successful people pat themselves on the back for what they have accomplished, failing to realize who helped them get to where they are today or the circumstances into which they were born. But nobody has ever “ pulled oneself up by one’s bootstraps .” It’s actually impossible. Many of us were born into an environment that set us up for success. The least we can do is give back to those who are less fortunate than us. The worst we can do is take advantage of the less fortunate to improve our social and financial status.

This question hits me at multiple levels. I use my current influence with the Reverb Network to train and equip leaders around the globe who will work to stop the systemic problems of poverty and social deprivation. I also use my influence through business coaching, training, and speaking to challenge companies and business leaders to seek the welfare of their communities. On a personal level, I am trying to become more aware of products and services that may have been produced through a form of slave labor and avoid purchasing them. (That presents a challenge for one who is also committed to good stewardship!) Lastly, I have spoken in both prisons and homeless shelters, attempting to bring dignity and encouragement to those who suffer as a result of making unwise choices.

Now it’s your turn. How will you leverage your current influence to positively affect the least privileged in society? Go ahead, write something down…you are a serving leader!

Risking for What Matters

Mon, 17 Feb 2020 14:11:36 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:14-21)

“T he disciples had forgotten to bring bread, except for one loaf they had with them in the boat. ‘Be careful,’ Jesus warned them. ‘Watch out for the yeast of the Pharisees and that of Herod.’ They discussed this with one another and said, ‘It is because we have no bread.’ Aware of their discussion, Jesus asked them: ‘Why are you talking about having no bread? Do you still not see or understand? Are your hearts hardened? Do you have eyes but fail to see, and ears but fail to hear? And don’t you remember? When I broke the five loaves for the five thousand, how many basketfuls of pieces did you pick up?’ ‘Twelve,’ they replied. ‘And when I broke the seven loaves for the four thousand, how many basketfuls of pieces did you pick up?’ They answered, ‘Seven.’ He said to them, ‘Do you still not understand?’” (Mark 8:14-21)

In Mark 8:14–21 Jesus further challenged his disciples on the issue of faith. The religious and political leaders based their decisions on logic and data analysis. Jesus pushed his disciples toward clarity rather than certainty, toward risk instead of risk management. Be clear on your vision and trust your Audience of One who is guiding you. Take risks for what matters rather than succumb to the fear of failure. The journey of faith begins with counting the cost of one’s decision rather than analyzing more data. The data after the fact will confirm the decision made earlier. Consider the feeding of the multitudes. Jesus pointed out the significance of how much was left over by having the disciples reflect on the actual numbers. Twelve baskets of food from the first miracle—one for each of the tribes of Israel. Seven baskets in the second miracle—the perfect amount for everyone. Serving leaders walk by faith, not by sight.

KEY QUESTIONS: Do I tend toward taking risks or focus rather on risk management? At what point should I switch from logic and data analysis to taking a leap of faith? Am I willing to fail forward? How do the outcomes of succumbing to fear compare to the rewards reaped from taking risks, even when my efforts fail?

Serving Leadership Journey 4Q: Development in the Four Phases

Wed, 12 Feb 2020 23:19:35 GMT

Clarity on WHO over Certainty in WHAT

Mon, 10 Feb 2020 15:00:57 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:11-12)

“ The Pharisees came and began to question Jesus. To test him, they asked him for a sign from heaven. He sighed deeply and said, ‘Why does this generation ask for a sign? Truly I tell you, no sign will be given to it.’” (Mark 8:11-12)

In Mark 8:11–12 Jesus was confronted by the religious leaders asking for a sign. The original text implies that their request was for proof of his trustworthiness rather than another display of his mighty acts. Jesus was deeply grieved by their overt unbelief, characteristic of their entire generation. He sighed deeply and emphatically declared that no sign would be given. Their insincerity was evident by a complete denial of what they had witnessed up until this point. Jesus had proven himself to be trustworthy by his sacrificial love and acts of service. There was nothing self-oriented in his ministry. Demanding further empirical evidence betrayed a lack of faith. Seeing before believing feeds a never-ending craving for certainty. Those who trust and believe, however, will see. Their deep inner confidence will yield clarity versus certainty. Risk everything to follow the ultimate “Who” rather than obsess for certainty on all the details of “what.”

KEY QUESTIONS: Why is clarity on “who” more important than certainty on “what?” Do I tend to follow those I trust or leaders who are certain about everything? How will clarity about my vision and flexibility on the details communicate trust to others? How might certainty break down trust?

Serving Leadership Journey 4Q: Overcoming Three Big Temptations

Wed, 05 Feb 2020 14:54:28 GMT

[ My Wednesday blogpost series is connected to my 2020 4Q program in which I share my personal responses to the questions raised in the worksheets.]

Considering the three leadership temptations, how have I used a leadership position to get what I wanted, to make a name for myself, or to take a shortcut to success?

Jesus overcame the temptations of "instant gratification” (turning stones into bread), "making a name for self” (jumping off the pinnacle of the temple), and "shortcuts to success” (bowing down to worship the devil in order to acquire the kingdoms of this world) to become a leader worth following. Below are examples of my struggles with these three temptations:

To get what I wanted: I’ve asked my wife Amy or my children to do something for me that I was capable of doing on my own but too lazy to do at that moment.

To make a name for myself: I’ve dropped names of people I know to make an impression on others. I’ve also stated my position (or the fact that I founded and led a non-profit organization) or educational degree subtly in conversations to let others know that I have really accomplished something in life.

To take a shortcut to success: Becoming frustrated at times with a lack of success in my speaking career, I have tried to bypass the long arduous process of building trust with people by trying to manipulate a situation that would get me on a certain stage (it failed!).

What’s your plan to overcome these temptations? To overcome these temptations I first need to remind myself who I am "in Christ.” You’ll note that in each of the temptations the devil prefaces the temptation with, “If you are the Son of God.” Understanding the basis of our identity is so important. My self-worth is not based on my performance plus the opinion of others. Rather, it’s based on who I am and Whose I am. So my practical steps toward overcoming these temptations are looking for opportunities to serve others because I am made in the image of the One who first served me. That means I am constantly on the lookout for ways to open doors for others, pick up and organize where chaos abounds, offer to help with small menial jobs, and take a genuine interest in others’ needs. It also means practicing awareness of others at all times and showing interest in who they are rather than quickly sharing all about me, my life, and my interests. Finally, my plan to overcome these temptations means contentment with my current opportunities to speak and train others while intentionally staying focused on serving rather than being served.

Now it’s your turn. How have you struggled with those leadership temptations? What is your plan to overcome them? Go ahead, write something down…you are a serving leader!

[ Click here for my 4Q Program brochure which includes pricing for both individuals or companies ]

Leading with Compassion and Resourcefulness

Tue, 04 Feb 2020 00:03:24 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 8:1-8)

“ During those days another large crowd gathered. Since they had nothing to eat, Jesus called his disciples to him and said, ‘I have compassion for these people; they have already been with me three days and have nothing to eat. If I send them home hungry, they will collapse on the way, because some of them have come a long distance.’ His disciples answered, ‘But where in this remote place can anyone get enough bread to feed them?’ ‘ How many loaves do you have?’ Jesus asked. ‘Seven,’ they replied. He told the crowd to sit down on the ground. When he had taken the seven loaves and given thanks, he broke them and gave them to his disciples to distribute to the people, and they did so. They had a few small fish as well; he gave thanks for them also and told the disciples to distribute them. The people ate and were satisfied. Afterward the disciples picked up seven basketfuls of broken pieces that were left over.” (Mark 8:1-8)

In Mark 8:1–8 Jesus fed a large multitude for a second time. The people were so hungry for his teaching that they had remained with him for three days. Having nothing to eat, Jesus was filled with compassion for their return home. Consulting with his disciples, Jesus discovered that they had seven loaves of bread. Despite the disciples’ objections, it was enough—the perfect number in fact. After feeding 4000 people, the disciples also collected seven baskets of leftovers. Jesus’ perfect sufficiency stands in stark contrast to the disciples’ doubt and inability to come up with a solution based on standard logic. Jesus’ leadership was driven by compassion. His abundance mentality created much out of little, not something out of nothing. The capacity to think in terms of what could happen rather than what cannot happen is a great starting point for serving leaders. Consider your resources and step out in faith.

KEY QUESTIONS: When has logic ever gotten in the way of a compassionate response? Has logic ever prevented me from pursuing creative solutions? Am I driven by an abundance or scarcity mentality? Do I tend to think more in terms of what cannot happen than what can happen? How might I increase in faith?

Serving Leadership Journey 4Q: Current Leadership Titles/Roles

Thu, 30 Jan 2020 01:14:50 GMT

[I’m launching a new Wednesday blogpost series connected to my 2020 4Q program in which I will share my personal responses to the questions raised in the worksheets.]

What are my current leadership titles or roles? How can I become a person worth following in each of these leadership capacities?

Without title or position, twelve men (the disciples) left their careers (financial security), family, and friends behind to follow Jesus—someone they believed was worth following. That’s not to say that’s there’s anything wrong with titles or positions. But will those who are currently following you, embrace your values or work for you just as hard as when you’re in the room (or on the job site) as when you are not? It all depends on whether or not you are someone worth following. Below are three roles I currently have in leadership and how I’ve attempted to become a leader worth following in each one:

Husband: As husband to Amy for almost 25 years, I have come to understand that quality and quantity time are keys to her heart. For us that means walks, bike rides, dates, and morning devotions with her. Since I’m not a great chef, I assume the role of “chief dish washer” in the kitchen and also help with sweeping floors and taking out the garbage. Early morning foot rubs while she is waking up have also become a ritual that thrills her heart.

Father: As a father to Brittany, Courtney, and Jamin, I’ve often taken them on trips with me while they were growing up (homeschooling made this possible). My girls loved monthly dates with dad (typically a restaurant of their choice) and Jamin always enjoyed his “men’s night out” with me which usually included throwing a ball, kicking a ball, or something with a ball (ie. anything related to sports!), and of course, FOOD. Conducting morning devotions for the family, discussing important life decisions and issues over meals, and taking our family on annual vacations were all important for my children’s development and direction in life. My daughters still love to talk about books they’re reading and concepts they’re processing. And anything sports related with my son (throwing a football or baseball, kicking a soccer ball or shooting hockey pucks) is speaking in his "heart language."

President of Reverb Network: Conducting trainings over a period of four years with the same small group of people has built deep relationships. Being real and vulnerable during training and informal events have established trust. Washing the feet of the leaders I was developing in some of my international contexts has had special significance while working in non-profit/church contexts. Also as president, I serve the interests of the organization through consistent meetings that keep us focused on our vision, mission, and values.

So what are your current leadership roles? How will you become a person worth following in each of them? Write them down and start with small steps, applying one idea in each role. Over time, add to your list and increase your service. You are a serving leader!

[ Click here for my 4Q Program brochure which includes pricing for both individuals or companies ]

With

Mon, 27 Jan 2020 12:46:03 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“ Jesus commanded them not to tell anyone. But the more he did so, the more they kept talking about it. People were overwhelmed with amazement. ‘He has done everything well,’ they said. ‘He even makes the deaf hear and the mute speak.’” (Mark 7:36-37)

In Mark 7:36–37 the crowds responded in amazement at Jesus’ healing touch. “He has done everything well,” they remarked. Proper leadership motivation gains the respect of others. Serving leaders do small things for the good of others away from the public eye. They do well when they follow Christ’s example. Leadership is also not done at a distance. In the incarnation, God no longer communicated from a remote location; he was Immanuel —Jesus with people. The Great Physician made “house calls.” He touched them, loved them, and served them in close proximity. God became man through Jesus to reconcile humanity back to himself. Serving leaders build credibility when they get close and touch people. Those who prefer to keep their distance instead of being with their people are typically serving themselves, not others. Jesus did everything well by coming close, touching to heal, and serving without fanfare.

KEY QUESTIONS: How could I be more intentional in being with people? In which situations could I serve without fanfare, leading away from the public eye? Who today needs me to ‘touch’ them, love them, and serve them?

Resolving Conflicts: What Follows Forgiveness

Thu, 23 Jan 2020 12:00:59 GMT

We’ve been working through a series of posts on resolving conflicts. The ultimate goal is for reconciliation and forgiveness to occur that can eventually lead to a thriving relationship. It may take time for wounds to heal, but they CAN heal. Here are some key issues to consider if you desire a relationship to heal and thrive. After offering forgiveness promise to:

Not think about the incident OR bring up the incident again or use it against the person you just forgave. This is especially hard right after forgiveness and reconciliation have occurred. Feelings are still raw and memories acute.
Refuse to talk to others about the incident. There’s nothing to be gained by rehashing something you’ve laid down, nor will it bode well for the relationship just mended.
Not allow the incident to stand between you and the other person, or hinder your relationship in any way. In other words, you need to force yourself to act out forgiveness even if you don’t feel like it.

Here’s my final challenge to all of us—what will it take to make it for the long haul in our relationships, especially with those nearest and dearest to us? What price are we willing to pay? Will I fight for what is so important to me? Will I glorify my Father in heaven by choosing to forgive as he has forgiven me (see Ephesians 4:32 and Colossian 3:13 )?

Empowering Others to Believe

Mon, 20 Jan 2020 16:26:49 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“ Then Jesus left the vicinity of Tyre and went through Sidon, down to the Sea of Galilee and into the region of the Decapolis. There some people brought to him a man who was deaf and could hardly talk, and they begged Jesus to place his hand on him. A fter he took him aside, away from the crowd, Jesus put his fingers into the man’s ears. Then he spit and touched the man’s tongue. He looked up to heaven and with a deep sigh said to him, ‘Ephphatha!’ (which means ‘Be opened!’). At this, the man’s ears were opened, his tongue was loosened and he began to speak plainly. ” (Mark 7:31-35)

In Mark 7:31–35 Jesus healed a deaf man with a speech impediment by a rather unique procedure. Placing his fingers in the man’s ears and his saliva on the deaf man’s tongue, Jesus looked up to heaven and sighed deeply as he spoke, “Be opened!” Was his sigh indicative of the pain he felt for those afflicted by the brokenness of our world? Was Jesus empowering this man’s faith by appealing to his senses through touch and taste? Others had brought this deaf man to Jesus. Now it was his turn to believe in the impossible. Jesus enabled him through this sensory process to have faith. Serving leaders empower others to believe in the unthinkable. They inspire faith and courage. Also note that Jesus took the man aside, away from the crowd to perform this miracle. He did not heal to boost his popularity or to build a greater power base. Jesus served out of a heart of love. Serving leadership is authenticated by proper heart motivation.

KEY QUESTIONS: What motivates me to lead? How do I empower others? How might I inspire faith and courage in my children, or in my co-workers or in those I lead organizationally? What is currently happening in my life that requires me to respond with an act of faith?

Resolving Conflicts: Involving a Mediator

Wed, 15 Jan 2020 16:43:28 GMT

I’ll never forget the time when my wife and I had some close friends involved in a dispute. We had to act as mediators, setting some ground rules, making space for each party to be heard, and helping them both move toward a solution.

Sometimes when resolving conflicts you may need to ask a third person to mediate. First, try to discover common ground from which to build a way forward. Finding just ten percent that you agree on can re-posture the entire conflict on a more positive footing.

Second, look for a solution that both can accept and which will advance a shared vision or mission. Stephen Covey called this a third alternative. Unfortunately, too many times we only think in either/or—my way or the highway. This win-lose (“I win, you lose”) posture only sours the relationship further even if you get your way at the moment. Those who assume a victim mentality— lose-win (“You win and I lose…in fact I always lose…I’ll just give in yet again as I always have...”)—are devalued by the victor, diminishing both parties’ dignity. Choosing a third alternative— win-win (“You win and I win—we both win!”)—denies selfish ambition and leads to creative solutions. If a win-win cannot be established it’s best to agree on “no deal” which simply means that we will agree to disagree agreeably so that perhaps in the future we can work something out.

Here’s a great exercise to try sometime with a group of friends. Draw an imaginary line down the floor, dividing everyone into two groups facing each other across the line. Instruct each team to convince the other team to cross over to their side without using force. North American players almost never convince one another but their Asian counterparts simply say, “If you’ll cross the line, so will we.” They exchange places and everyone wins. The key to resolving conflicts? Think win-win!

[Next week we will wrap up this series on Resolving Conflicts with a look at what follows forgiveness.]

Responding to Sincerity and Faith

Mon, 13 Jan 2020 12:54:40 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“ Jesus left that place and went to the vicinity of Tyre. He entered a house and did not want anyone to know it; yet he could not keep his presence secret. In fact, as soon as she heard about him, a woman whose little daughter was possessed by an impure spirit came and fell at his feet. The woman was a Greek, born in Syrian Phoenicia. She begged Jesus to drive the demon out of her daughter. ‘First let the children eat all they want,’ he told her, ‘for it is not right to take the children’s bread and toss it to the dogs.’ ‘Lord,’ she replied, ‘even the dogs under the table eat the children’s crumbs.’ Then he told her, ‘For such a reply, you may go; the demon has left your daughter.’ She went home and found her child lying on the bed, and the demon gone. ” (Mark 7:24-30)

In Mark 7:24-30 Jesus attempted to find some privacy in a home outside his native region. He was unable to hide his presence however and was soon apprehended by a woman whose daughter had an evil spirit. Jesus quoted a proverb to the lady suggesting that his primary responsibility lay with the Jews. Her response however displayed epic faith. It’s the one thing that always captivated Jesus. He commended and rewarded her trust and hunger; the little girl was healed. There are several things to note from this text. First, serving leaders, like Jesus, will have a hard time concealing their influence. Their reputation will precede them. The world will gather at the door of one who exhibits selfless, compassionate, and empowering leadership. Second, serving leaders reward those outside their main sphere of influence when confronted with great faith. The hunger and belief of seekers makes all the difference. Honor and empower them.

KEY QUESTIONS: What attracts me to leaders? What attracts me to followers? How might I detect those who are insincere or faithless, not wasting my time in an attempt to lead them (In Jesus’ words: “Do not give dogs what is sacred; do not throw your pearls to pigs.” Matthew 7:6a)? How can I exhibit selfless, compassionate, empowering leadership today?

Why Serving Leadership is a Big Deal to Me

Wed, 08 Jan 2020 14:27:18 GMT

As I reflect on the past here at the beginning of this New Year, I am reminded of one of my greatest frustrations and challenges as a young leader. So much water under the bridge since I first led a team in South East Asia back in the late 90s. I was young, inexperienced, but full of vision, plans, and goals. I was also joined by my friends on a mission to change our part of the world.

So then why was I frustrated? Why did I feel like my friends resisted some of my initiatives? Has that ever happened to you? Have you ever wondered why co-workers or family members resent your leadership?

Thankfully a mentor of mine helped me discover that my top-down leadership approach lacked the ability to empower. I needed to learn how to listen. To encourage others in discovering their gifts and aligning them with our shared vision. To genuinely care about other’s journeys and create unity around a shared purpose.

I discovered a solution in Jesus’ model of serving leadership. It put me on a lifelong journey, showed me how to listen and empower others. In fact, it changed everything in how I influenced those in my organization, my friends, and my family.

I remember one of our staff coming up to me about a year into my serving leadership journey. “Your leadership has really changed!” he informed me. “You now listen...really listen...to us.”

Serving leadership is not about letting the inmates run the prison —allowing people to jolly well do as they please. Rather, it’s about human dignity. It’s about developing a person’s being, knowing, and doing . Serving leadership begins with casting vision and then flipping the traditional pyramid of leadership upside-down for empowerment.

I’ve spent a lot of time putting together a program that can help you lead yourself and others. It’s very practical and will help you process your own journey, relationships, and experiences. This program can help you move forward in determining who you are, what you know, and what you will do in the future to influence those you love and care deeply about. Jesus’ leadership model has truly changed me from the inside out.

Click here to get this program or email /text me (269.625.3400) about bringing it to your company. Brochure with pricing here .

Thinking Before Speaking

Mon, 06 Jan 2020 15:23:50 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“What comes out of a person is what defiles them. For it is from within, out of a person’s heart, that evil thoughts come—sexual immorality, theft, murder, adultery, greed, malice, deceit, lewdness, envy, slander, arrogance and folly . All these evils come from inside and defile a person.” (Mark 7:20b-23)

In Mark 7:22 Jesus concluded his list of deadly defiling sins with folly. Not referring to those of lesser intellect, this term rather describes moral folly, the person who chooses to play the fool. He is both thoughtless and reckless, inconsiderate of others while tossing around his ignorance to the detriment of everyone. Leadership is influence, pure and simple. What comes from one’s mouth leads for better or worse. Fools gush folly; the wise impart wisdom. As Solomon observed, even fools would appear wise if they just kept silent. This suggests a key starting point for a serving leader. Be slow to speak and quick to listen. Folly comes from the arrogant who blurt out what they know without considering what their audience needs to hear. How can you serve someone if you don’t take time to first understand the nature of the need or problem? Think before you speak. Like Jesus, start speaking by asking questions.

KEY QUESTIONS: When in the past did I speak up when I should have remained silent? When was I given an opportunity to share wisdom and remained silent out of fear or apathy? How might I first discover what my audience needs to hear? What are some good open-ended questions to ask an individual or group before sharing a concept or selling a product/service?

Serving Leadership: 4Q 2020

Mon, 30 Dec 2019 14:06:32 GMT

If you want your influence to go beyond a changed habit or a temporarily improved bottom line, this leadership development program is for you. It introduces a unique leadership model that’s focused on the greatest serving leader of all time—Jesus of Nazareth. You will discover the power of leading from the basis of vision, relational influence, and service. Designed for business and non-profit leaders, this interactive coaching program will help you develop and enhance your serving leadership skills.

Learning Outcomes

Develop yourself personally in heart, mind, and action to achieve the life you want to live for God’s greatest glory.
Become a manager, co-worker or boss who genuinely cares about what’s best for your people and organization.
Change and grow as a serving leadership spouse or parent with eternal impact on those you love and lead.

This is the second year I am offering my 4Q program to both companies and *individuals involving interactive training and coaching around the core concepts of BE , KNOW , and DO . Serving leaders are developed through training, intentional personal focus, and mentoring/coaching. Each quarter, participants will receive further training, practical worksheets for application, one-on-one coaching, and a resource to further enhance their development. Developing serving leaders in your organization will create a positive culture, impact your bottom line, and ultimately make the world a better place.

You will DISCOVER...

Where the leadership journey begins.
How leading the few can impact the many.
When to lead from the top and when to flip the pyramid upside down for maximum results.
How to ground your leadership in humility.
Ways to focus on the greater good of others.
How to develop a compelling vision based on the serving leadership point of view of Jesus.
Why people resist change and how to help them.
How to adjust your leadership style when developing others.
What disciplines are needed for sustaining long-term success.

Companies/Organizations
4Q Half Day / 5 Hours............$1500/Quarter (+ $500 travel fee)
4Q Full Day / 10 Hours...........$3000/Quarter (+ $500 travel fee)
( $500 travel fee/quarter waived if signed up before New Year...SAVE $2000!)

*Individuals
$999 for training, resources and four coaching phone calls throughout 2020 ( $899 if you sign up before New Year )

Email luke@lukekuepfer.com to register or call/text 269.625.3400.

Charles Kratzer, General Manager of Walnut Creek Planing in Millersburg, OH had this to say about the 4Q program after I conducted it for key people in his company: “The quarterly meetings with our managers have challenged them to evaluate what they consider important, setting the stage to have great conversations about life in general and challenging them to think outside the box and truly evaluate their goals and dreams in life.”

ONLINE BROCHURE

Merry Christmas!!!

Wed, 25 Dec 2019 14:52:55 GMT

Celebrating life’s moments!

*Jamin’s first year at Trinity International University, IL
*Courtney’s second year at Rosedale Bible College, OH
*Josiah and Brittany’s marriage and continued studies at Ohio State University
*Luke and Amy’s move to Chicagoland
*Amy’s job ( prayercast.com )
*Our 26th 14,000 ft. mountain conquered—Pike’s Peak

We are so grateful for your love and support.

Most of all, we are grateful for Jesus this Christmas season.
He is the real reason for our joy!

“When they saw the star they rejoiced with exceeding joy!” (Matthew 2:10)

Leading out of Confidence and Humility

Mon, 23 Dec 2019 17:16:03 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“ What comes out of a person is what defiles them. For it is from within, out of a person’s heart, that evil thoughts come—sexual immorality, theft, murder, adultery, greed, malice, deceit, lewdness, envy, slander, arrogance and folly. All these evils come from inside and defile a person.” (Mark 7:20b-23)

In Mark 7:22 Jesus specified pride, or arrogance, as a deadly, defiling sin. Literally meaning, “showing oneself above,” this term describes the highest form of self-orientation. Proud and arrogant people have an attitude of contempt for everyone else. What's interesting about this word, according to the Greek perspective at that time, is that it describes one’s secret attitude. A man may appear humble in public yet be secretly comparing himself to others. A woman may hide her superiority behind flattery and subtle manipulation. The proud and arrogant are often insecure and have a strong desire to impress others. You may hear them use strong language to emphasize their points or observe them politely declining advice. In contrast, serving leaders are confident based on whose they are and have a strong desire to serve others. Open to advice and correction, they speak to edify and inspire others.

KEY QUESTIONS: Where and when have I observed contempt? How is this evidence of insecurity? How might I respond to arrogance while maintaining humility? When do I find it difficult to accept advice or correction? From where do I derive my confidence? What is the basis of my humility?

Resolving Conflicts: Seven A's of Confession

Wed, 18 Dec 2019 22:01:13 GMT

If we have been the cause of an offense or made a mistake that offended someone, we must confess honestly and thoroughly, accepting personal responsibility for our own errors. Below are the Seven A’s of Confession:

A ddress everyone involved. “He who conceals his sins does not prosper, but whoever confesses and renounces them finds mercy” (Proverbs 28:13).
A void ‘if,’ ‘but,’ and ‘maybe.’ Don’t make excuses; “The son said to him, ‘Father, I have sinned against heaven and against you. I am no longer worthy to be called your son’” (Luke 15:21).
A dmit specifically. That goes for both attitudes and actions. The more specific you are the more acceptable the apology.
A pologize. Expressing sorrow for the way you offended someone will add to the sincerity of the apology.
A ccept the consequences and make restitution if necessary. “But Zacchaeus stood up and said to the Lord, ‘Look, Lord! Here and now I give half of my possessions to the poor, and if I have cheated anybody out of anything, I will pay back four times the amount’” (Luke 19:8).
A lter your behavior. Make a commitment to changing harmful behavior or habits (see Ephesians 4:22-32).
A sk for forgiveness. Sometimes that means allowing the offended person time to forgive.

Seasoning our Speech with Grace and Truth

Mon, 16 Dec 2019 18:52:50 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“What comes out of a person is what defiles them. For it is from within, out of a person’s heart, that evil thoughts come—sexual immorality, theft, murder, adultery, greed, malice, deceit, lewdness, envy, slander , arrogance and folly. All these evils come from inside and defile a person.” (Mark 7:20b-23)

In Mark 7:22 Jesus noted slander or blasphemy as a deadly defiling sin. When one speaks against another human being one is guilty of slander; when against God, it’s blasphemy. Destroying a person’s credibility and reputation also blasphemes God because everyone is made in his image. Slander often happens through the medium of gossip motivated by either jealousy or a desire to make oneself look good. It ultimately backfires but not without considerable pain and insult to both receiver and giver. Slander often separates close friends and causes irreparable damage to relationships. Serving leaders season their speech with grace and truth. They use their tongue to build up rather than to tear down and they also confront those who slander or transmit gossip. Serving leaders attempt to mitigate the damage done by standing up for the voiceless, by restoring the brokenhearted, and by bringing peace to those separated by conflict.

KEY QUESTIONS: Who have I built up recently through my words? With whom do I need to meet to repair relationships? Who do I need to confront regarding their words of slander or gossip? How else might I stand up for the voiceless, restore the brokenhearted, and bring peace to those separated by conflict?

Resolving Conflicts: Key Questions

Wed, 11 Dec 2019 11:39:29 GMT

Several years ago I was working for my friend John on a ranch in Colorado. Without using a jack, I lifted the front end of the tractor so he could change the tire. Most of you would probably deny my superhuman strength, refuting that claim, and perhaps beg to ask a few clarifying questions.

Similarly, when it comes to conflict, one must ask the following questions and assess the sources of disagreement:

Is there inaccurate information? Has everyone’s point of view been given equal time and attention?
Is the issue simply a matter of preference? Are people using different methods to accomplish the same thing?
Is everyone clear on the same goals? Do people have different competing agendas?
Have other previous problems contributed to bad feelings? Do some other issues need to be resolved first before working on the current conflict?

Getting everyone to see everyone else’s viewpoint is difficult but nonetheless vital in order to retain dignity and move the discussion forward in a positive direction. Get each person to restate in their own words what they heard and understood the other person said. Help people understand the difference between preferences and convictions. Clarify vision, mission, and goals. Clear up any attitudes of ill will through private side meetings before working a group through the resolution process.

[In the spirit of full disclosure, click here for a more accurate interpretation of the featured photo.]

Celebrating Others’ Success

Mon, 09 Dec 2019 17:54:44 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

In Mark 7:22 Jesus classified envy along with the other deadly defiling sins. Having the same root as malice, envy is literally an “evil eye,” wishing calamity on one who is experiencing joy and success. Envy is self-oriented and self-destroying, a corrupting influence preventing one from moving forward. Those who are envious of others fail to grasp the value of their own circumstances and opportunities, thus perpetuating discontent, resentment, bitterness, and inaction, all which are ingredients for failure and despair. In contrast, serving leaders repel envy by counting their blessings. For them, gratitude is the key ingredient to satisfaction. Serving leaders also don’t compare themselves with others or associate with those who constantly value the wrong things. They focus on serving others rather than pursuing personal gain. Serving leaders replace envy with generosity and combat jealousy by celebrating others’ success.

KEY QUESTIONS: What do I feel inside when others experience success? What are ten blessings I have already experienced today? To whom will I express gratitude for them? How can I practically serve others today? Who needs me to join them in celebrating their success?

Resolving Conflicts: Be Forgiving

Wed, 04 Dec 2019 15:13:17 GMT

“Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you.” (Ephesians 4:32)

Forgiveness is not easy; love is hard work. Forgiveness is not a feeling, rather, it is an act of the will. It’s saying, “I value our team, our team vision, and our team relationships. You are important to me and I want to glorify God, so I choose to forgive you!”

When Stephen Covey was doing research for his most famous book, The 7 Habits of Highly Effective People , he came across the following compelling statements: ( credited to Viktor Frankl and Rollo May ):
• Between stimulus and response there is space.
• In that space is our power to choose our response.
• In our response lies our growth and our freedom.

Forgiveness is choosing freedom for both ourselves and the offender. Bitterness prevents growth and makes us a slave of the wrongdoer. Better to enable both yourself and that person toward life and wholeness.

If you’re currently embroiled in conflict remember that the goal is not to win but to be reconciled. We’re not trying to win arguments; we’re trying to win hearts! Dale Carnegie tells us to avoid all arguments. He says that you can’t win an argument. If you lose it, you lose it, and if you win it, you still ‘lose’ it since you’ve lost any potential impact you may have had on that person. He who loses feels inferior; he will resent your triumph. Furthermore, as someone once said: “A man convinced against his will is of the same opinion still.”

We must always be committed to resolving issues and restoring harmony. State the terms, “I’m sorry” and “I forgive you,” over and over again. Develop the ability to forgive and ‘forget.’ In the apostle Paul’s words: “[love] keeps no record of wrongs” (1 Corinthians 13:5b). While mentally forgetting an offense may be impossible, it is possible to resolve not to bring the issue up again.

Self-Leadership Precedes Public Success

Mon, 02 Dec 2019 14:26:17 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

“What comes out of a person is what defiles them. For it is from within, out of a person’s heart, that evil thoughts come—sexual immorality, theft, murder, adultery, greed, malice, deceit, lewdness , envy, slander, arrogance and folly. All these evils come from inside and defile a person.” (Mark 7:20b-23)

In Mark 7:22 Jesus included lewdness in his list of deadly, defiling sins. The Greek root for this word indicates a condition of one’s soul that rebels against all discipline and self-restraint, that dares to shock others without shame, and that indulges in rude and promiscuous behavior. Lewdness is the height of unbridled sensuality, a self-oriented condition depicting one’s rotten core. In contrast, self-mastery produces the fruit of righteousness, beginning in the heart and mind through alignment with truth. It is not simply an act of sheer will and discipline. Self-rule materializes as we submit to our Audience of One. Every thought, word, and deed must be brought captive in a leader’s life. Self-leadership precedes public success. Champion athletes who restrict their diet and consistently exercise position themselves for victory. Our credibility as serving leaders is born in our private practices and personal triumphs.

KEY QUESTIONS: In what areas of my life do I struggle with discipline and self-restraint? In what areas have I submitted to my Audience of One and produced the fruit of righteousness? What practical actions can I take today to position myself for victory and greater credibility?

Resolving Conflicts: Be Kind, Part 4

Wed, 27 Nov 2019 14:22:31 GMT

Last week we discussed the concept of an emotional bank account . Today I’d like to build on that with a look at some practical considerations.

It’s vitally important to affirm another person and demonstrate a caring attitude, even if you do not agree with their decisions, beliefs, or behaviors. Affirming them as a person is your first priority—it will also equip you with social capital to invest in their lives and perhaps bring about positive change. So here are some do’s and don’ts:

Do find things that you can speak positively about. “Catch people doing the right things” is some of the best parenting and management advice I’ve ever heard.
Don’t say mean things. The uglier our words, the less we will communicate. Unfair criticism chips away at a person’s dignity and puts them on the defensive.
Do speak the truth in love. “A word fitly spoken is like apples of gold in a setting of silver” (Proverbs 25:11 ESV).
Don’t yell. The louder your words are, the less your team member will hear.
Do small things to express appreciation. Keep your “I love you’s!” up to date and take time to write specific words of appreciation and encouragement on notes for people at work. Consistency is key.
Don’t forget. Remember, sins of omission (actions not taken) are some-times as great as those of commission (actions taken). Be intentional.
Do keep your disputes at a local level as much as possible. Work things out privately.
Do not dispute your issue in front of those who are not involved or it will make it bigger as it causes them to take sides.

Building Trust Through Honesty

Mon, 25 Nov 2019 13:30:31 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

In Mark 7:22 Jesus listed deceit as a deadly sin. Driven by a self-oriented disposition, some leaders appear to be giving when it is really a shrewd means for greater taking. Through trickery and deceit, they take advantage of others. Consider the Greeks who besieged Troy but couldn’t gain entrance to the city. They built a large wooden horse and left it as a gift for the Trojans. The horse was brought into the city and at night the Greeks hid within burst out to wreak destruction and death upon Troy. Nothing breaks down trust more than dishonesty. Leaders who are transparent and open will often be granted forgiveness if they admit to their mistakes quickly. The longer one waits to make an apology, the quicker one is perceived as deceitful. Serving leaders value integrity and honesty in themselves and others. In relationships, the capital of trust brings the greatest return on investment.

KEY QUESTIONS: When and where have I observed a deceitful leader? Why is it so hard to admit that I am wrong? When have I waited too long to make an apology? With whom do I need to rebuild trust and invest more in the relationship?

Resolving Conflicts: Be Kind, Part 3

Wed, 20 Nov 2019 11:28:42 GMT

Stephen Covey introduced us to the concept of an emotional bank account . Every person has one…you either make deposits —kind, positive words that build someone up—or withdrawals —offenses that have the potential to break down a relationship—in other people’s bank accounts.

We’re all prone to making mistakes and will therefore make withdrawals in others’ emotional bank accounts. The key is to make ample deposits to offset the withdrawals. Serious problems occur when too many withdrawals have been made and these accounts become overdrawn.

So here’s some advice for maintaining positive relationships. For every negative, hurtful, discouraging thing you’ve said to someone, you should say several kind, loving, helpful, encouraging things. John Gottman’s pioneering research shows that for marriages to last there needs to be a 5:1 ratio in terms of deposits and withdrawals. Kind, positive interactions like complimenting, smiling, and touching must outnumber negative comments like sarcasm or put-downs by a ratio of 5-to-1. In fact, marriages that are at a 1:1 ratio are teetering on the brink of divorce. You must be kind far more than you are unkind.

On a side note, does kindness and positivity have limits? Apparently, that ratio diminishes slightly for those in work environments. People on teams or work groups should maintain a ratio of 3:1. Barbara Frederickson ’s research at the University of Michigan concluded that when this ratio approaches 12:1 the team may no longer be as effective—too much praise and not enough passionate, unfiltered, debate (to borrow from Patrick Lencioni) renders a team unproductive and unsuccessful.

Embracing the Image of God in Others

Mon, 18 Nov 2019 11:14:29 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

In Mark 7:22 Jesus named malice as another deadly, defiling sin. The term describes one who is actively evil, desiring to harm others. The one corrupted by this form of evil influences others in the same vice. It is negative leadership at its worst! Some of the most powerful leaders in history were notorious for perverting others with their malevolence. Consider Hitler and his Nazis, Stalin and his death squads, or Mao Zedong and his Red Guards. Malice usually stems from bitterness that is allowed to fester. Resentment gives way to contempt and revenge. It grows in the heart of those who reject the image of God in humanity. In contrast, serving leaders embrace the Imago Dei in everyone. They forgive the offender and love the unlovable. Like Christ on the cross, serving leaders choose to absorb the shattering hatred of others to mitigate its destructive power and offer redemption to all.

KEY QUESTIONS: How might I respond to those who are defined by malice and evil? How should I protect myself from bitterness and resentment? In whom today is it difficult for me to see the image of God? To whom should I model and extend the forgiveness of Jesus for the purpose of his/her redemption?

Resolving Conflicts: Be Kind, Part 2

Wed, 13 Nov 2019 14:09:00 GMT

Last week I discussed kindness as a beatitude that may just prevent or defuse conflict. Today I would like to look at some practical pointers on being kind.

First, examine your heart to see if you are biased against the offending person. It’s hard to think kindly about, much less act compassionately toward those you hold in a negative light. Often unconscious biases are formed from past experiences or social stereotypes based on over-generalized and unfair beliefs.

Second, do not cease to confront just because you like someone, or use confrontation as a means of punishing someone you dislike. Neither is an act of kindness. Kindness helps others overcome their deficiencies and self-destructive tendencies.

Third, do not attack people; concentrate on the problem. Kindness avoids personal accusations, remembering that everyone is human, prone to make mistakes. A kind person empathizes with one who made the mistake and helps them find a way forward.

Practically speaking, avoid words like ‘always’ and ‘never.’ (“You never do your share of the work!” or “You’re always late!”) Statements like this are always false, never true. Generalizing like this encourages the conflict to continue and even fan it up to the next level. Plus these words are anything but kind.

It’s much better to express hurt rather than hostility. Use “I messages” instead of “you messages.” I feel “such and such a way,” is less inflammatory. You’re not judging or accusing. You’re owning your own feelings. This also opens the door for further discussion and practical problem-solving. Besides, it’s kind!

Experiencing Joy Through Generosity

Mon, 11 Nov 2019 11:54:39 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

In Mark 7:22 Jesus regarded greed or coveting as a deadly, defiling sin. For leaders, this vice is especially egregious. Overpowering others to get what they want, the greedy are never satisfied. Their voracious appetite for more leads to stealing what rightfully belongs to others. Covetousness also goes well beyond the desire for money and material things. It includes a desire for power, a lust for control and self-exaltation that ends up destroying the covetous one’s life as it wreaks havoc in the lives of others. Greed is not defined by how much one has; it is a condition of the heart. One can be poor and greedy and another wealthy and generous, or vice versa. A generous heart has others’ best interests in mind. Rather than settling for temporal happiness that comes from things and self-oriented pleasure, serving leaders experience joy by serving God through generosity and empowering others.

KEY QUESTIONS: How might I exhibit greed apart from the material realm? How does greed diminish who I am? When have I practiced generosity and observed how it broke the power of greed in my life? What act of sacrificial generosity could I practice today?

Resolving Conflicts: Be Kind, Part 1

Wed, 06 Nov 2019 14:09:02 GMT

Today in our ongoing discussion on resolving conflicts, I’d like to return to Ephesians 4 with a focus on verse 29 and the first part of 32: “Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their needs, that it may benefit those who listen... Be kind and compassionate to one another”.

My wife Amy purchased a suction cup shelf for our bathtub at a garage sale soon after we moved back from Southeast Asia. (And of course it didn’t work—“suction cup thingys” never do!)

She never should have bought it...she wasted a few precious quarters on that thing...what was she thinking?! Those and a few other choice thoughts rushed through my mind...I conjured up all types of responses I would say to her—all surrounding the logic that would have defied such a purchase (yes, yes, all over a suction cup device! And a few quarters—seriously? I’m still laughing thinking back about it!) .

But then a check in my spirit—“Luke, BE KIND.” Just a simple message—“Be kind.” See, I could have started a huge conflict over something so small, so inconsequential...just a silly little plastic shelf. But kindness was the right response, and thankfully, the Spirit prompted me to be kind…and not get on her case about buying a piece of junk.

A small thing, you say...well, maybe, but it’s the “small foxes that spoil the vines” (Song of Solomon 2:15). Many large disputes start from very small things and small issues often get blown way out of proportion. Just consider that all it might take to prevent or defuse a conflict is one word of kindness, a compassionate response, a moment of empathy, and an attempt at thinking the best of another instead of the worst.

Be kind.

A Leader’s Private Sphere

Mon, 04 Nov 2019 11:43:28 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:22)

In Mark 7:22 Jesus identified adultery as another deadly, defiling sin. While some believe that a leader’s private life ought to remain his or her business, it’s important to note that what one does in secret is indicative of who one really is. Adultery is a sign of weakness, not strength. It shows a lack of control and infidelity. Could this weakness not be applied to a leader’s promises made in the public sphere? A sign of failed trust, deception, and lying, adultery reduces our confidence in a leader’s ability to remain committed to both the mission and people he or she is called to serve. The sin is forgivable, yes, but there are serious consequences. Self-control is a sign of strength for a leader. Serving leaders provide what is best for everyone by denying self in both the private and public arena.

KEY QUESTIONS: Am I the same person in public as I am in private? Where are my private and public spheres not aligned? In what areas of my life should I strengthen my resolve, develop self-control, and move toward greater commitment?

Resolving Conflicts: Be Prayerful

Wed, 30 Oct 2019 15:59:32 GMT

We’ve been looking at instructions from Ephesians 4 on resolving conflict; former posts discussed being honest and being angry . Today I’d like to introduce a concept not explicitly shared in this passage (see Paul’s injunction in Philippians 4:6 soon after pleading with two women to reconcile their differences) but appropriate to the topic at hand. In fact, being prayerful should be the overall guiding principle with all these beatitudes on resolving conflict. Each situation is unique and requires prayer—wisdom from above.

First, consider David’s prayer in Psalm 139: “Search me, O God, and know my heart; test me and know my anxious thoughts. See if there is any offensive way in me, and lead me in the way everlasting” (vs. 23-24). The Holy Spirit gives us a balanced perspective on problems. Our human tendency is to cast blame on others and to deny personal guilt. In prayer, we begin to ask probing questions: “God, am I being unreasonable or selfish or insensitive here? Am I aggravating the situation? Am I yielding to sin?”

Second, when people pray, God often does miracles. It may be the miracle of changed hearts and the solution to a difficult problem, or it may simply be the miracle of giving me a new perspective on the issue.

Third, when people pray, lives are changed and hearts are softened. Consider that it may be my heart that needs to soften first.

Fourth, when people pray, pointing fingers change direction. Rather than blaming the other person for the offense, I begin to look inward toward my lack of forgiveness, perspective, or love for the offender.

Fifth, when people pray, problems shrink. It’s amazing how prayer can dial down the angst in my spirit, the strong feelings of injustice, or the seemingly insurmountable problems. Prayer focuses my attention on the Great I AM !

Finally, when people pray, conflicts sometimes disappear.

Leaders are Hope-Givers

Mon, 28 Oct 2019 13:55:58 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:21)

In Mark 7:21 Jesus stated that murder is a defiling sin. That seems rather obvious and perhaps irrelevant to most of us, but is there a deeper implication beyond taking another’s life? Do we commit murder when we pretend that someone doesn’t exist? Is our silence, lack of involvement, or failure to invest in others relegating them to a slow death? Consider our words. Is it possible to crush another’s dreams by being overly harsh or critical? Have we ever offended people to the point that they lose all hope? Jesus declared elsewhere that it would be better for a millstone to be hung around such an offender’s neck and that person cast into the sea. Proverbs 18:21 tells us that our tongue has the power of life and death. This is serious. Serving leaders are others-oriented, purveyors of life and hope. They carefully weigh their words of encouragement and correction avoiding both flattery and hurtful criticism.

KEY QUESTIONS: How might I pretend that someone doesn’t exist? If I am an advocate for life, when might inaction nullify my beliefs? Have my words ever crushed another’s hope or offended needlessly? Who today needs to hear words of life and hope from me through a text message, phone call, email, or another form of communication?

Resolving Conflicts: Be Angry

Wed, 23 Oct 2019 11:03:35 GMT

Ephesians 4:26-27 instructs us to “Be angry and do not sin” (ESV). Another version— “In your anger do not sin” (NIV).

Anger is an emotion that must be felt—not suppressed or denied. The Greek word for anger is a command; we’re ordered to be angry. Consider that not all anger is bad; it’s often triggered by a sense of injustice—evidence of being made in God’s image (the Bible has plenty to say about God’s anger—I’ve often heard it referred to as righteous indignation ). In fact, shrugging off serious offenses is a sure sign you’re disconnected in your relationships. Concealed anger eventually leaks out and poisons relationships, much like toxic waste hidden in a mountain cave seeps into the water table. Furthermore, buried anger will eventually lead a person into pits of depression and bitterness.

The Bible is clear that we should not sin in our anger. “Go ahead, be mad...but, when you’re ticked off, remember, sinning is off limits!” (LRV*) Our problem is not anger—it’s the sinful way we tend to respond to it. Not controlling our anger is a weakness (you’re actually letting someone you don’t want to have control over you control you!); you’re strong when you release it correctly.

So let’s note several things. Expressing anger in immature, selfish, and hurtful ways is always sin. Allow yourself to “cool off” before expressing your negative emotions. Remind yourself that appropriate expressions of anger never cause fear, never belittle or intimidate, and never shut another person down.

This text in Ephesians also tells us to deal with our anger quickly— “Do not let the sun go down while you are still angry, and do not give the devil a foothold.” The longer you wait the harder it is to resolve an issue. Going to bed angry makes your anger behave like cement in that it hardens during the night!

The devil wants us to hold on to our anger, eroding trust and commitment, and building walls of resentment between relationships. He wants us to embrace our rage long enough to destroy relationships and introduce bitterness.

“Do not erect a shrine to your anger in your heart. If you do, the devil will appoint himself its priest.” -Anonymous

*Luke’s Revised Version

Leading as a Giver, Not a Taker

Mon, 21 Oct 2019 13:21:11 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:21)

In Mark 7:21 Jesus pointed out theft as a deadly, defiling sin. The Greek root for this word implies more than just basic stealing. One defiled by this evil trait is mean, deceitful, and dishonorable. Mean-spirited people enjoy seeing others fail; they rob them of potential success by using their words to tear down rather than build up. Deceitful people take it a step further. They rob others through deception and cheating while making it appear like they are helping. Thieves of this stripe are evil to the core, consumed with self-interest and image. In contrast, serving leaders are compassionate of those who fail, seeking others’ success regardless of their own. Defined by encouragement, they build others up with their words, reminding them of how far they have come rather than how far they need to go. Serving leaders are others-oriented, adding value to another’s journey and doing everything in their power to help.

KEY QUESTIONS: How does stealing, rather than add to my value, diminish who I am? Am I more of a contributor than a taker in relationships? Do my words build up or tear down? Who needs me to remind them of how far they have come in life? To whom can I add value today?

Resolving Conflicts: Be Honest

Wed, 16 Oct 2019 12:54:43 GMT

In my last four posts, I discussed four improper responses to conflict, all leading to plots purchased in the relational cemetery. Which begs the question—can conflict resolved correctly actually lead to life and flourishing? I believe it can!

In my next few Wednesday posts, I will be examining the wisdom found in the book of Ephesians of the Bible and applying it to conflict resolution.

In Ephesians 4:25, the Apostle Paul tells us to “put off falsehood and speak truthfully to your neighbor, for we are all members of one body.” In essence, be honest...we’re family after all!

Relationships cannot be built on deception. The word falsehood in Greek is “pseudo.” A pseudo-intellectual appears to be a complex thinker when, in truth, he or she may or may not be very bright at all. She may call herself “Dr.” He may smoke a pipe and grow a distinguished-looking beard, but he got his diploma in the mail. So basically, a pseudo-something is a false-something. It’s a front—a mask—a fake. It’s not real.

We need to be honest and real about who we are and what we’re feeling. We must speak the truth in love. Being honest means acknowledging problems and conflicts, not ignoring them.

Sometimes clarifying an issue can be the means of building a relationship, even though it may focus on something negative for the moment. Using the word “clarify” rather than “confront” softens the entire approach. It might also help to write the issue down before approaching someone.

John. R. W. Stott once stated that “Fellowship is built on trust and trust is built on truth. So falsehood undermines fellowship, while truth strengthens it.”

Leaders are Life-Givers

Mon, 14 Oct 2019 18:09:30 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:21)

In Mark 7:21 Jesus mentioned sexual immorality as a deadly sin that defiles us. The Greek root for this term suggests every kind of sexual vice outside of God’s design of intimacy and procreation in marriage. In the Old Testament, God had clarified that acceptable sexual ethics were bound to that which produced life. His first recorded acts were all about the creation of life. His placement of a Tree of Life in the Garden of Eden and its appearance in the final scenes of Revelation point to his desire for humanity to experience eternal life. Jesus came so that everyone might have fullness of life. We could define a life-giver as one who has others’ best interests in mind. Sexual immorality is concerned with self and generally involves taking advantage of others for personal fulfillment. Serving leaders are others-oriented. They are primarily concerned with bestowing life on others rather than seeking self-oriented pleasure.

KEY QUESTIONS: Do people experience a “fresh breath of air” when they first encounter me? Are my thoughts and ideas life-giving? Do I build people up or tear them down? Do I talk mostly about myself and personal experiences or do I spend the majority of my conversation with others learning about them? Do I attempt to “one-up” another’s stories with my own? Do I seek to impress or to serve?

Resolving Conflicts: Improper Responses, Part 4 (“Fight”)

Wed, 09 Oct 2019 15:36:18 GMT

The fourth and final way of handling conflict occurs when verbal assaults escalate into actual physical violence inflicted on each other. Resorting to violence, people create more pain and distance than the original issue could possibly have caused.

People lose control and plates or glasses fly through the air like projectiles. Feet kick holes through sheetrock. People lash out at each other with fists and fingernails. It’s never a pretty sight!

An example of this conflict style happened in Waukesha, Wisconsin to newlyweds, Mr. and Mrs. Snider. The problems started when their wedding was over and they were trying to decide where they should go to celebrate. They couldn’t agree and, since they had been drinking since early afternoon, the bride got mad and swung at her husband—gashing his head open with her wedding ring. The police were eventually called because someone in the bar thought the groom had been stabbed. When the bride met the police, she was belligerent and was arrested for disorderly conduct. They later found the groom wandering along a nearby street in search of a hospital. The police took him to see his wife at the jail. But, shortly after being released, the lovebirds began arguing again and this time he hit her in the face. He was arrested for domestic battery and since she started kicking the police officers for interrupting their ‘honeymoon,’ she was arrested a second time for disorderly conduct. They spent their wedding night in separate cells and were released the next morning. It’s not hard to imagine how long their marriage lasted!

[Next week I will begin looking at some proper responses to conflict.]

Developing Awareness for Making Right Choices

Mon, 07 Oct 2019 12:01:07 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:21)

In Mark 7:21 evil thoughts are the first deadly sin Jesus said defiles us on the inside. Any outward act of sin is preceded by an inward act of one’s will. When temptation enters the heart, the mind is faced with a choice: either succumb to desire or consider the outcome and reject it. Between each impulse and response lies our ability to choose what is good and right. Slowing down the thought process to develop awareness is key to success but difficult. A default negative response is anchored in habit. Recognize your ability to choose a right response. Do not unconsciously resign to patterns of negative thinking and subsequent behavior. An others-oriented disposition considers what is best and creates a positive outcome for everyone. Jesus showed us that our inward thought process can defile or liberate. By denying self and correctly processing our thoughts, we seek what’s best for others—and ourselves.

KEY QUESTIONS: Are my thoughts possessed by “evil” (self-centered orientation) or is my first consideration toward God and others? When should I slow down the thought process and widen the space between stimulus and response? How might I train myself to react quickly to temptation with the proper response?

Resolving Conflicts: Improper Responses, Part 3 (“Flee”)

Wed, 02 Oct 2019 12:40:08 GMT

In the last two posts I’ve been talking about improper responses to conflict such as “ freezing people out ” or “ firing off verbal bullets ;” today I am discussing a third negative response in which people flee from conflict and avoid any type of engagement.

When an argument begins, people literally run from it. Some people go out and get drunk or embark on a shopping spree or just storm out of the building. Others silently leave with a victim mentality.

On dysfunctional teams, people either choose a “yes-yes” posture toward their leader or leave when things don’t go their way. Highly effective teams see conflict and disagreement in a more positive light and encourage it as a way forward toward better solutions. Their only concern is that members agree to disagree agreeably. maintaining respect for each other. Ideas are attacked, not each other, and members never flee the scene.

Another way people flee from conflict is to absorb themselves in work. Their workaholism may be symptomatic of running away from conflict and drowning out the pressure through work. Like all the other improper responses we’ve discussed earlier, fleeing does not resolve the problem. The person simply carries the issue with them, becoming reactionary and bitter in the process.

Getting the Heart Right Before Anything Else

Mon, 30 Sep 2019 13:58:35 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:14-23)

In Mark 7:14–23 Jesus challenged the common misunderstanding that outside influences make one unclean and then listed deadly sins that destroy one from the inside. The Jews had an elaborate system defining clean and unclean foods. Some foods were legitimate, others defiling. Furthermore, they despised ethnically diverse outsiders as polluted with sin, which could infect them, like a germ. They despised the half-breed Samaritans, hated the Romans, and generally avoided anyone not like them. For Jesus, however, the nature of contamination was moral, not ritual, more like cancer on the inside. That the sins of the heart produce negative behavior towards others was a radical new doctrine. We must transform the heart to create healthy relationships. Serving leadership is the natural center of all you do when your beliefs and motivations are pure. Get your heart right before anything else.

KEY QUESTIONS: Are there any types of people I generally avoid? Do I harbor prejudice toward those who are unlike me in appearance, belief, orientation, or ability? How can I love those I disapprove of their behaviors or lifestyles? Is it possible to agree to disagree agreeably?

Resolving Conflicts: Improper Responses, Part 2 (“Fire”)

Wed, 25 Sep 2019 10:11:16 GMT

Last week I discussed the improper response to conflict of “freezing people out.” Today I want to talk about the second one—“Fire.”

This is where people deal with conflict like cowboys. They shout in the saloon, throw things, break windows, and fire their guns. When disagreements break out, people “draw their six-shooters” and start firing off “verbal bullets” at one another. Bullets ricochet around drawing more people into the fray. Feelings are vented, anger is released. Action and drama abound, and a lot of damage is done along the way because by swapping shots at each other, people get wounded deeply. Innocent bystanders join the escalating conflict, taking sides and further inflaming the problem.

The issues that drive people apart remain unsolved because instead of attacking the problem, people attack each other. They do not first consider the wide-ranging impact of their verbal barrage. Often the conflict—which may have been minor—becomes a full-blown relational disaster; deep emotional wounds are inflicted that may never fully heal.

Firing off at people obviously does not resolve conflict. Rather, it has the potential to wound people deeply and blow the conflict way out of proportion.

Protecting Ourselves from Self-Deception

Mon, 23 Sep 2019 12:31:20 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:9-13)

In Mark 7:9–13 Jesus confronted the religious leaders about their outward devotion to God that amounted to no more than pure selfishness. By declaring something “intended” for their parents as a gift to God, it was then used for themselves. This human tradition had nullified the Sovereign command to honor one’s parents. The human mind has an amazing capacity to rationalize away responsibility through a process of self-deception. No doubt the religious leaders advocated for the laws of God, including the command to respect one’s parents, but by vowing money to the temple that normally would have been spent to support aged parents, they were no longer obligated to care for them. Their scrupulous attention to legal details allowed them to violate the spirit of the law. A serving leader stays devoted to God by denying self, serving others, and maintaining a focus on both the intention and the spirit behind a mandate.

KEY QUESTIONS: When have I rationalized my way into a bad decision? Have I ever focused on the “details of the law” at the expense of the “spirit of the law?” How could I prevent that from happening again? How might others help me discover self-deception?

Resolving Conflicts: Improper Responses, Part 1 (“Freeze”)

Wed, 18 Sep 2019 14:46:23 GMT

Over the next four weeks I will be looking at four improper responses to conflict: 1) Freeze , 2) Fire , 3) Fight , and 4) Flight .

In the first response, those at odds with each other attempt to “freeze each other out,” giving the “cold shoulder,” and ultimately withdrawing in the relationship. Everyone knows there is a dispute, but no one says anything about it. Instead, each person backs away and mutters under their breath. No matter how large the problem looms, it is never dealt with openly. People negotiate around it, avoid it, or hope that time will thaw things out, but the chill never leaves the air. In fact, with each new unresolved conflict, they add another layer of “ice.” Eventually they “freeze” themselves into total withdrawal from one another.

A story appeared in the 1930’s edition of The Chicago Herald Examiner about a husband who embraced this “freeze ’em out” style of behavior in a rather extreme way. The article was entitled, “Man Spites His Wife By Staying Blindfolded in Bed Seven Years.” Here’s an excerpt from the article:

“The strange story of Harry Havens of Indiana—who went to bed—and stayed there—for seven years with a blindfold over his eyes because he was peeved at his wife, [this strange story] was revealed here today when he decided to get out of bed. Havens was the kind of husband who liked to help around the house—hang pictures, do the dishes, and such. His wife scolded him for the way he was performing one of these tasks, and he resented it. He is reported to have said, ‘All right. If that’s the way you feel, I’m going to bed. I’m going to stay there the rest of my life. And I don’t want to see you or anyone else again.’ His last remark explains the blindfold. He got up recently, he explained, because the bed started to feel uncomfortable after seven years.”

Freezing people out of a relationship obviously does not resolve conflict, but only causes individuals to become cold, withdrawn, and emotionally hardened.

Leading Self to Prevent Self-Oriented Leadership

Mon, 16 Sep 2019 12:03:44 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:6-8)

In Mark 7:6–8 Jesus confronted the religious leaders on their hypocrisy. Outwardly they appeared to be worshipers of God but inwardly their hearts were directed elsewhere. They had chosen to follow human tradition rather than God’s plain command. Leading self is the starting point for everyone—leading not for personal benefit but rather for something or someone greater than me. The religious leaders were deceiving themselves through their self-oriented leadership—that which benefited and exalted them. Their focus on an outward semblance of piety prevented them from realizing that they had shifted from their ultimate purpose of serving. Alignment between what we say and what we are begins in the heart. What we do is evidence of who we are truly following. Serving leaders follow an Audience of One. Otherwise, one’s leadership easily degenerates into self-promotion, self-fulfillment, and self-preservation with a focus on defending this self-orientation. Jesus confronted the religious leaders about it for their own sake.

KEY QUESTIONS: Do I lead for personal benefit or self-exaltation? If not, how does my leadership benefit others? How does it diminish my ego? What are some practical ways that leaders protect or preserve their position? What needs to happen in my heart today to ensure that I ultimately live to please my Audience of One?

Conflict Resolution: A Brief Introduction, Part 2

Wed, 11 Sep 2019 18:25:06 GMT

In last week’s post , I highlighted the importance of conflict or tension within teams. High performing teams must engage in what Lencioni refers to as “passionate, unfiltered, debate” in his book, The Five Dysfunctions of a Team. You will only achieve mediocrity when members are not allowed to argue toward the best solution. Conflict is a necessary and important part of teamwork.

On the other hand, family, marital, and friend relationships have obvious differences in contrast to workgroups or teams. The former prioritizes the relationship whereas the latter has relationship born out of the pursuit of a shared vision and mission. In a family or marriage, relationship is the focal point of interest and ongoing tensions will prove unhealthy. On a team, however, your work is what drives the relationship and better work results in better relationships.

So first be aware that conflict is inevitable. It will happen. Therefore, anticipate it. All teams, churches, families, and marriages will experience conflict and tension to some extent. Paul and Barnabas had a conflict of opinion in Acts 15:36-41 (more detail on this here ). Fortunately, the outcome was positive.

Second, keep in touch with everyone’s opinions and feelings. Staying in tune with those closest to you ensures that the relational capital is there to deal with conflict when it arises. It’s like changing the oil in your car. It’s not urgent to take your vehicle in every 5000 miles for an oil change but it certainly extends its mechanical health and longevity. Likewise, it’s often wise to hold team meetings on a consistent basis if for no other reason, to check in on the status of your mission and maintain relational connection.

Finally, remember that feelings and emotions run much deeper than facts, and often the substance of arguments is of lesser importance. Deal with both the emotional and the rational; resolve conflict before it becomes disruptive.

An Integrated Perspective

Mon, 09 Sep 2019 16:43:18 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 7:1-5)

In Mark 7:1–5 the religious leaders confronted Jesus about why his disciples didn’t perform a ceremonial hand washing before eating food. Unconcerned with hygiene, these leaders were scrupling over their traditions that had more to do with ritual than what was right. The text notes that whenever they came from the marketplace, they wouldn’t eat until they had washed since it was there that they had engaged economically with the Gentiles. Their ceremonial washing indicated their disdain for anyone unlike them. Their outward piety simply masked their love of money. Does a sacred/secular dichotomy still plague us today? Are some things considered holy and others worldly? Jesus had a lot to say about loving others and money. Everything is sacred when held in a proper perspective. Shouldn’t our lives be well-integrated without separating the spiritual from the non-spiritual? Jesus came to redeem and cleanse everything.

KEY QUESTIONS: Do I view some things as sacred and others as secular? Do traditions or rituals ever get in the way of serving others? Does economic status influence the level of respect I give people? Do I recognize within myself any semblance of disdain for those who are unlike me? How can I practically show respect to everyone, regardless of their position or economic status?

Conflict Resolution: A Brief Introduction, Part 1

Wed, 04 Sep 2019 11:24:14 GMT

Not all conflicts are negative and should be resolved. Think about the building of a new worship space. Conflict can arise between those reaching for excellence and those who are concerned with stewardship. Still, others will argue for no new building at all, wishing to rent instead in order to allocate resources more missionally. Is it even possible to address everyone’s concerns in this situation? What would managing that tension look like?

Or how about the conflict between those always looking into the future versus those managing employees on the clock? Some think leadership is greater than management. But could leaders get anything done without managers ensuring there’s a process to carry out the vision? Conflicts between leadership and management will always be present, as vision and systems collide, and flexibility integrates with excellence.

Progress depends not on the resolution of those tensions but on the successful management of them. Nancy Ortberg, a consulting partner of Patrick Lencioni with the Table Group, tells about one team she consulted. A team member complained, “We never run into any tension; it’s just that we aren’t moving forward!” “Exactly!” was Nancy’s response. “That’s your problem!” In essence, they needed more conflict. Rather than embracing diversity of ideas and encouraging debate, they were more fixated on team harmony—“just keep everyone happy.”

Tension and conflicts, if managed correctly, propel us toward engagement and real solutions that have both buy-in and better results. Without friction between tires and pavement, a car cannot move forward. Without tension, motors can’t run, tools can’t fix, and rubber bands are useless. Likewise, without conflict, relationships don’t have the potential to grow or really go anywhere worthwhile.

Igniting Possibility Thinking

Mon, 02 Sep 2019 10:06:43 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:53-56)

In Mark 6:53–56 Jesus healed everyone who reached out in faith to touch him. As seen with the feeding of the five thousand and the calming of the storm, Jesus was the great “I Am” of the Old Testament who supplied manna to the Israelites in the wilderness for forty years and controlled the elements he had created. The people recognized Jesus as more than a common rabbi in contrast to the disciples who appeared to struggle with their faith. Perhaps familiarity bred contempt, or maybe they had become too accustomed to the miraculous to see the One behind it. Whatever the case, the faith of the believing crowds empowered Jesus to heal them. Similarly, it’s often not the tangible things a leader does for a person, rather, it’s the faith he inspires in one to hope and trust again. Serving leaders ignite faith in others, helping them believe in possibilities they had never considered. Inspire and nurture faith in others.

KEY QUESTIONS: Am I ruled by “stinking thinking” or “possibility thinking?” If the former, how can I expect to ignite faith in others? What in me breeds contempt for the miraculous? How might I restore my faith and the faith of others in the Great I Am?

People Skills Workshop

Wed, 28 Aug 2019 13:13:36 GMT

Over the last few weeks, I have featured posts on The Art of Peacemaking , one of five presentations I deliver in my PEOPLE SKILLS Workshop . The other sessions are The Art of Listening , The Art of Encouragement , Resolving Your Past , and Resolving Conflicts . Please contact me if your non-profit group or church would like to host a one-day event on PEOPLE SKILLS. All my non-profit/church presentations can be found at this website . For the business world, I offer The Art of Listening as a half-day interactive workshop.

Over the next few months on my Wednesday posts, I will be writing about Resolving Conflicts —the final piece in my PEOPLE SKILLS material. It’s a huge topic with much to cover and I’ll only scratch the surface. Your input and feedback are always welcome.

To wrap up our last series of posts on peacemaking, I’ll leave you with this delightful poem of personal commitment from Seymour Miller and Jill Jackson:

Let there be peace on earth,

And let it begin with me.

Let there be peace on earth;

The peace that was meant to be.

With God as our Father, brothers all are we.

Let me walk with my brother in perfect harmony.

Let peace begin with me;

Let this be the moment now.

With every step I take let this be my solemn vow:

To take each moment, to live each moment,

In peace eternally.

Let there be peace on earth,

And let it begin with me.

Inspiring Faith in Others

Mon, 26 Aug 2019 12:09:19 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:53-56)

In Mark 6:53–56 Jesus and his disciples were apprehended by crowds of people as soon as they landed their boat. The text notes that the people recognized Jesus and therefore ran all over the region to bring the sick to him for healing. The disciples’ lack of belief during the feeding of the five thousand and the calming of the storm is quite startling in contrast with the faith of the eager multitudes. The latter begged simply to touch the fringes of Jesus’ cloak, believing that it would produce the desired cure. For the Jews, sewing tassels on the edges of their garments had originally been commanded by God as a reminder to obey his commandments. As one who remained aligned to his Audience of One in complete obedience, Jesus had the power to heal those who reached out in faith. His integrity empowered him and inspired faith in others. Serving leaders are anchored on truth, their public success sustained by inner character.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What causes unbelief in my own life? How might I build greater faith? If God doesn’t answer the way I think he should what does that do to my faith? Does my integrity empower me and inspire faith in others?

The Art of Peacemaking: Set a Model for Peace

Wed, 21 Aug 2019 10:13:57 GMT

The Apostle Paul writes: “Flee the evil desires of youth, and pursue righteousness, faith, love and peace, along with those who call on the Lord out of a pure heart. Don’t have anything to do with foolish and stupid arguments, because you know they produce quarrels. And the Lord’s servant must not quarrel; instead, he must be kind to everyone, able to teach, not resentful. Those who oppose him he must gently instruct, in the hope that God will grant them repentance leading them to a knowledge of the truth, and that they will come to their senses and escape from the trap of the devil, who has taken them captive to do his will” (2 Timothy 2:22-26).

We are to PURSUE peace. That doesn’t mean that we give up after making one or two attempts. We ought to be bothered to our core when relationships are out of sorts. According to the writer of Hebrews, personal holiness seems to be tied to our peace with others— “Make every effort to live in peace with all men and to be holy; without holiness no one will see the Lord” (Hebrews 12:14).

How else do we set a model for peace? According to Paul, by having nothing to do with foolish and stupid arguments (I wonder what he would say about much of today’s vicious banter on social media). Avoid discussions and debates that have the potential to divide. Dale Carnegie has said that we never win an argument.

Finally, focus on the truth rather than attack each other; assume the posture of a learner. Realize that breakdowns in the peace process are satanic; the devil is the only one who really wins; he uses conflict to promote his purposes.

Providing Opportunities for Greater Development

Mon, 19 Aug 2019 12:45:06 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:47-52)

In Mark 6:47–52 Jesus walked out on a lake to help his disciples who were fighting to row their boat against the wind. The text notes that Jesus let them struggle until shortly before dawn. Furthermore, when he finally did go out to them he acted as if he would walk on by. He was available to them but did not impose. Their cries of fear, however, brought an instant response: “Take courage! It is I. Don’t be afraid.” Serving leaders know that hard experiences can help shape character and prepare developing leaders for greater tasks. At this stage of the disciples’ development, Jesus only offered to help when solicited. The wind calmed down when he stepped in the boat, leaving the disciples completely amazed. Apparently, his feeding of the five thousand had not convinced them of who he was. The greatest challenge of any leader is building trust. Jesus kept exposing his disciples to opportunities that would help shape their faith.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How have difficult circumstances and tough situations shaped my leadership? Do I tend to “rescue” others too quickly out of their predicaments? Do I take on greater challenges in life to further my development and increase my faith? What opportunities could I give to those I lead that would shape their character and prepare them for greater tasks?

The Art of Peacemaking: Live with Praise & Thanksgiving

Wed, 14 Aug 2019 11:08:58 GMT

Author Ann Voskamp in her book, One Thousand Gifts , writes about her struggle to live joyfully amid sin, sorrow and suffering. She invites us to embrace everyday blessings and engage in the transformative spiritual discipline of chronicling God’s gifts. Embracing a posture of gratitude is both a life changer and difference maker in a world without peace.

Songwriter Matt Redman found inspiration in Psalm 103 when composing 10,000 Reasons (Bless the Lord). We have so much to be grateful for, considering the superabundance of God’s grace, his promises of a future, and his present goodness. Peace in our hearts equips us for peacemaking.

The Apostle Paul writes, “ Let the peace of Christ rule in your hearts, since as members of one body you were called to peace. And be thankful. Let the message of Christ dwell among you richly as you teach and admonish one another with all wisdom through psalms, hymns, and songs from the Spirit, singing to God with gratitude in your hearts. And whatever you do, whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him.” (Colossians 3:15-17).

We are “called to peace”—this should be our trademark. And thankfulness seems to be the key that unlocks the door to peacemaking. So focus on the positive. Name your blessings one by one. Rejoice. Worship. Be thankful. This will bring you closer to Christ and closeness to him will result in closeness to each other; for no one has time for fault-finding when focused on Christ.

I close by pointing you toward a message that has greatly challenged and impacted me since my teenage years: The Weapon of Rejoicing by Otto Koning (best known for his “Pineapple Story.”)

Knowing Your Limits

Mon, 12 Aug 2019 14:48:18 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:45-46)

In Mark 6:45–46 Jesus sent his disciples ahead of him while he dismissed the crowds of people and sought some time alone with his Father. Earlier Jesus and his disciples had sensed the need to get away to a solitary place but had been prevented by the crowds. It’s interesting to note that Jesus took responsibility for dispersing the crowds and let the disciples go ahead. Sometimes leaders sense that their teams desperately need a break and relieve them of further duty. In any case, leaders are ultimately responsible for both their mission and their people. Jesus also knew that he needed some time apart from his disciples. He needed to connect with his Audience of One to rejuvenate without interruption from the crowds or disciples. Serving leaders know their limits and ensure that they replenish their inner resources before moving on. Their self-awareness prevents burnout and keeps them aligned with their mission.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How well do I know the needs of the people I lead? How would I be able to tell if someone was on the brink of burnout? Do I know my own limits? What are some practical ways for me to get rest and replenish my inner resources? When is the last time I’ve considered my mission in life or that of the endeavors (family, business, community) I lead?

The Art of Peacemaking: Pray for Peace and Understanding

Wed, 07 Aug 2019 11:29:34 GMT

In 1983, Open Doors called for seven years of prayer for the fall of the Iron Curtain and Communism. Exactly seven years later—December 1989—bulldozers started demolishing the Berlin wall.

The first multi-party elections were held in South Africa in 1994. Around the world, people prayed that the expected bloodbath would not happen. Three 40-day fasts were held before the elections, which turned out to be the most peaceful democratic elections in Africa—an internationally recognized miracle.

In 1995, intercessors in Yugoslavia united across denominational lines for five weeks of prayer. At the end of this time of prayer, the war in neighboring Bosnia was ended, and the peace accord signed in Dayton and Paris.

Some conflicts are so difficult that they can only be resolved by prayer. So pray diligently for peace and understanding. Conflicts tend to escalate over time; prayer unwinds the tension and leads to resolution.

Jesus Christ prayed for our unity. I’ve often asked myself—were his words in John 17:11, 21, 22, 23 soaked in tears as he looked down over the centuries of time at the condition of the church? ( “…so that they may be one as we are one…that all of them may be one, Father, just as y ou are in me and I am in you…that they may be one as we are one…may they be brought to complete unity…” )

The apostle Paul also has much to share on this subject. After pleading with co-workers Eudia and Syntyche to agree in the Lord he shares this exhortation: “Rejoice in the Lord always. I will say it again: Rejoice! Let your gentleness be evident to all. The Lord is near. Do not be anxious about anything, but in everything, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus.”

Pray diligently for peace and understanding.

Multiplying Resources

Mon, 05 Aug 2019 11:21:34 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:39-44)

In Mark 6:39–44 Jesus directed his disciples to use their meager resources and feed a multitude. Like God had provided heavenly bread for the Israelites in the desert so Jesus multiplied five loaves of bread and two fish for a crowd in the Judaean wilderness. Like the Israelite tribes had been arranged in an orderly fashion around the Tabernacle, Jesus had his disciples organize the people in groups of fifties and hundreds. Just like he involved his disciples in performing this miracle, you too can inspire and develop leaders by including them in significant events. Jesus also was firmly establishing his deity by performing and fulfilling an Old Testament miracle. Verify your leadership credentials by your acts of service. The miracle that took place that day happens every day in our world as God multiplies life in fields, gardens, forests, and seas. Like the disciples, we participate in God’s miracles by serving others with his resources.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What significant events have I been involved in that were initiated by other leaders? What significant events have I invited others to participate in? Do I rely on my attributed title or position for leadership or are my credentials based primarily on who I am and my acts of service? What are some practical ways to serve others with God’s resources?

The Art of Peacemaking: Resolve Differences Quickly

Wed, 31 Jul 2019 11:03:12 GMT

“Let sleeping dogs lie,” some say. Problem is, they eventually wake up and bite!

Scripture has better advice: “Therefore, if you are offering your gift at the altar and there remember that your brother or sister has something against you, leave your gift there in front of the altar. First go and be reconciled to them; then come and offer your gift. Settle matters quickly with your adversary who is taking you to court.” (Matthew 5:23-25a). Please also note that it’s up to you to initiate resolution even if you never caused the problem.

We must be proactive, intentional, action-oriented! Determine within yourself now that you will resolve future conflicts ASAP! It’s okay to feel anger at being mistreated—that’s simply a natural reflex God put within all of us when injustice occurs. Ephesians 4:26-27 confirms that anger in and of itself is not sinful, but also warns us to not give the devil a foothold by hanging on to it too long. For like concrete, anger can “harden” overnight and turn into sinful bitterness.

If you are a married man, understand that conflict prevents worship/connection with God. 1 Peter 3:7 advises us: “Husbands, in the same way be considerate as you live with your wives, and treat them with respect as the weaker partner and as heirs with you of the gracious gift of life, so that nothing will hinder your prayers.” You want God to hear your prayers? Get right with your wife!

Matthew 18:15-17 gives us a process for attempting peaceful resolution and restoration: “If a brother or sister sins, go and point out the fault, just between the two of you. If they listen to you, you have won them over. But if they will not listen, take one or two others along, so that ‘every matter may be established by the testimony of two or three witnesses.’ If they still refuse to listen to them, tell it to the church; and if they refuse to listen even to the church, treat them as you would a pagan or a tax collector.”

Bottom line? Conflicts that are allowed to fester will intensify and poison both you and your future. Resolve differences quickly!

Focusing on Possibilities Instead of Limitations

Mon, 29 Jul 2019 14:15:16 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:35-38)

In Mark 6:35–38 Jesus and his disciples were confronted with an overwhelming problem. Thousands of hungry people in a remote area needed to be fed. The disciples’ diagnosis and solution were simple. Since the people were hungry, the hour was late, and they had no resources to feed such a multitude, the crowd should disperse to go buy some food in the surrounding countryside and villages. It was certainly logical. However, Jesus had another idea. “You give them something to eat,” he suggested. When the disciples mentioned the enormous cost of such an undertaking, Jesus asked them, “How many loaves do you have?” Jesus reoriented their thinking. Rather than accepting the foregone conclusion that they could do nothing, Jesus empowered them to reevaluate their resources. Serving leaders help their people to think of innovative solutions. They encourage possibility thinking rather than focusing on limitations.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I tend to accept foregone conclusions before fully diagnosing a problem? Do seeming impossibilities overwhelm me or cause me to seek out creative solutions? How might processing limitations lead to innovation? With whom should I spend time to help me process problems and search for solutions?

The Art of Peacemaking: Be Honest and Loving

Wed, 24 Jul 2019 11:28:40 GMT

In Ephesians 4:14-16, the apostle Paul warns us against being wind-tossed and blown about “by the cunning and craftiness of people in their deceitful scheming. Instead, speaking the truth in love,...grow to become in every respect the mature body of him who is the head, that is, Christ. From him the whole body, joined and held together by every supporting ligament, grows and builds itself up in love, as each part does its work.”

We need to be honest and loving in our words. A commitment to the truth is vital but lost when not shared in the context of kindness. Any relationship not anchored on truth and kindness is headed for shipwreck. So here are some dos and don'ts of speaking the truth in love:

DOS
1. Be true to yourself and to others. You can’t live a lie, nor can you move a relationship forward based on flattery or superficiality.
2. Think before responding. How would I react to the words I’m about to say? Is there another way to say it that is gentler and avoids embarrassment or hurt?
3. Clarify rather than confront. Ask questions to discover the other person’s perspective or understanding of the issue. In other words, throw away your pre-meditated, one-sided script. Seek to understand before being understood.
4. Get to the point rather than dance around an issue. People appreciate honesty and get frustrated with a lack of clarity.

DON’TS
1. Don’t grunt, grimace, or growl when speaking openly and honestly with others. Your non-verbals (body language) are louder than words. This includes the rolling of eyes, sighs, and cries.
2. Don’t belittle or condemn. Praise honest effort and always insert something positive into a tough conversation. Compassion wins the day!
3. Don’t assume you know what the other person is thinking. Always give them the benefit of the doubt. Wouldn’t you want them to do the same for you?
4. Don’t exaggerate or tell “little white lies.” Over time people will become suspicious of everything you say and remember—little lies turn into whoppers!

Be honest and loving in your words. Truth mixed with kindness builds trust, and trust is essential for success!

Compassion Under Pressure

Mon, 22 Jul 2019 15:25:30 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:32-34)

In Mark 6:32–34 Jesus was apprehended by the crowds while making his getaway to a solitary place for some quiet time with his disciples. The text notes that Jesus had compassion on them for they were like sheep without a shepherd. Jesus had a decision to make. Would he simply withdraw from the crowds with his tired disciples in search of another place to rest or would he first minister to the needs of the multitudes? The former was certainly justifiable; they were all tired in desperate need of solitude. However, Jesus chose the latter. His disciples needed to see compassion under pressure. They needed to see that their mission was prominent. They also needed to join Jesus in serving others when they felt incapable. Postponing personal rest so that one can serve is sometimes necessary, especially when no one else is present to lead, love, or serve. It’s in situations like this that one truly is leading from the heart.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How do I typically relate to people when under pressure? Does compassion for others in need come easy or difficult for me? Why? When have I postponed personal downtime or rest in order to meet the needs of others?

The Art of Peacemaking: Celebrate Differences

Wed, 17 Jul 2019 12:52:29 GMT

Why do we often look down on others who are not like us—don’t look like us, think like us, or act like us? Consider a world filled with our clones—BORING! And why do we judge people’s weaknesses based on our strengths? Would we want them to return the favor? Of course not.

When we reject others because of their differences or uniqueness, everyone loses. Not only do they lose but we also lose; both what they have to offer the team as well as an opportunity for personal growth. God knows who we need for the greatest success.

So, celebrate differences rather than complain about them. Consider first your weaknesses and how you need others’ strengths to compensate for those deficiencies. After all, none of us has it all together but together we have it all!

Ephesians 4:11-13 points out that, “It was He [God] Who gave some to be apostles, some to be prophets, some to be evangelists, and some to be pastors and teachers, to prepare God’s people for works of service, so that the body of Christ may be built up until we all reach unity in the faith and in the knowledge of the Son of God and become mature, attaining to the whole measure of the fullness of Christ.”

Acknowledge your differences and celebrate them. We’re all the better for it!

Preventing Burnout

Mon, 15 Jul 2019 17:27:59 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:30-31)

In Mark 6:30–31 Jesus invited his disciples to go away with him for a time of rest and solitude. The disciples had just returned from the mission Jesus had sent them to do, and they needed some time for debriefing and rest. The text notes that so many people were coming and going that Jesus and his disciples had no chance even to eat. They were headed for burnout. Jesus recognized this probability and thus provided space for his disciples to rejuvenate before it occurred. Too much giving without any refilling leads to exhaustion and possible mental or emotional collapse. “Come with me,” Jesus told them. Who we are with makes all the difference. Jesus’ presence was refreshing, replenishing the emotional resources of his weary disciples. “By yourselves,” he continued. Serving leaders prioritize their key relationships. And lastly, “to a quiet place for rest,” Jesus concluded. He served his disciples so that they could continue serving others.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How might I recognize the symptoms of burnout in my own life? In the lives of others? Do I consistently set aside time for rest and relaxation in my schedule? What specifically recharges my batteries? Are there certain people who refresh and reenergize me when I’m in their presence?

The Art of Peacemaking: Assume the Best Intentions

Wed, 10 Jul 2019 09:20:49 GMT

Stephen Covey tells a story about riding on the New York subway one peaceful Sunday morning. A father and his four children boarded the train at one station. Shattering the tranquility, the children began to run wild while the man slumped down motionless in his seat. Covey wondered why he didn’t make any attempt at all to control his kids; they were causing havoc and disturbing the peace for all the other passengers. Covey’s negative feelings toward the man began to build. Finally, he confronted the man only to discover that the children’s mother—his wife—had just died and they were on their way home from the hospital.

Through this story, Stephen Covey introduces the concept of paradigm shift . It’s easy to form negative assumptions and opinions when not stopping to consider alternative possibilities or entertaining an empathic posture toward others. Sometimes what’s needed is a complete paradigm shift in our thinking.

In Ephesians 4:1-3, Paul exhorts, “As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. Be completely humble and gentle; be patient, bearing with one another in love. Make every effort to keep the unity of the Spirit through the bond of peace.” We should always assume the best intentions since we cannot fully know someone else’s motives. We simply need to trust them, bearing with them in love .

Consider also how a humble and gentle spirit disarms an adversarial mindset. Proverbs 15:1 states that “A gentle answer turns away wrath, but a harsh word stirs up anger.” So count to ten before responding; be patient; resist the urge to fly into a rage. Put on humility and gentleness (see Colossians 3:12).

Peacemaking is not easy, but it is rewarding. So live your life worthy of the calling you received...keep the unity, for “Blessed are the peacemakers...they will be called children of God” (Matthew 5:9).

Setting Others up for Success

Mon, 08 Jul 2019 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:14-16)

In Mark 6:14–16 Jesus’ fame caused many to speculate that he was the reincarnation of John the Baptist or Elijah. King Herod, who had beheaded the former, was convinced it was John. John the Baptist’s baptism of Jesus had inaugurated his ministry. His imprisonment by Herod was a sign for Jesus’ ministry to take front and center stage and his death foreshadowed what would eventually happen to Jesus. John was a true serving leader who recognized that Jesus must increase while he decreased. Jesus’ fame would far outstrip his own. He had served his purpose in preparing for the Messiah. John pointed his own disciples away from himself toward the one who was greater. Similarly, Jesus removed himself from his disciples after he had accomplished his ultimate purpose of dying on the cross for the world’s sins. They would do a greater work by multiplying his singular impact after he returned to the Father.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Who has played a significant role in setting me up for success? How am I setting others up for success? In what ways am I preparing others for a greater work than my own? What might I do to decrease so others can increase?

The Art of Peacemaking: Be a Light, not a Judge

Wed, 03 Jul 2019 00:00:00 GMT

Peacemakers first realize how One greater than them made peace with them (see 2 Corinthians 5:18). Forgiven much, they forgive others much. Given light, they illumine a straight path for others to follow.

Romans 14:13-15 states, “Therefore let us stop passing judgment on one another. Instead, make up your mind not to put any stumbling block or obstacle in your brother’s way. As one who is in the Lord Jesus, I am fully convinced that no food is unclean in itself. But if anyone regards something as unclean, then for him it is unclean. If your brother is distressed because of what you eat, you are no longer acting in love. Do not by your eating destroy your brother for whom Christ died.”

Two main takeaways: 1) Be a light, not a judge. Let the light of joy and peace flood from your being to everyone you meet. Add value to everyone. Make someone’s day. Furthermore, do yourself a favor by liberating yourself from a critical spirit. Dr. Kubzansky has found that emotional vitality—characterized by enthusiasm, hopefulness, engagement in life, and the ability to face life's stresses with emotional balance—is associated with a substantially reduced risk of heart attack and stroke. 2) Don’t offend someone by misusing your freedom. If you are a “light,” illuminate another person’s perspective. See things from their point of view and be careful to not needlessly offend. Make it easier for them to walk down the right path by being a light, not a judge.

Responding to Failure and Rejection

Mon, 01 Jul 2019 11:24:32 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:11)

In Mark 6:11 Jesus instructed his disciples to shake the dust off their feet if their message was rejected. Traveling Jews were known to shake off the defiling Gentile dust when re-entering Jewish territory. Jesus repurposed this practice by making it about the kingdom message rather than ethnicity. Anyone who rejected his messengers was spurning the freedom and deliverance they offered and would observe the disciples shaking the dust off their feet as a solemn witness to their rejection. Jesus prepared his disciples to handle failure and rejection. Rather than getting angry or defensive, they were to demonstrate a culturally recognized sign as a testimony against their antagonists. Serving leaders help their followers engage all types of audiences. Refusing to resort to either coercion or argument, they simply point toward the outcome of wrong choices. This type of response has redemptive implications.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How do I handle failure and rejection? Do I tend to defend myself or my message? How can I more effectively point people toward the outcome of their wrong choices? Which type of audience do I struggle with the most?

The Art of Peacemaking: Do Your Part (Part 3)

Wed, 26 Jun 2019 11:30:51 GMT

I have this picture hanging in my house of the Dirk Willems story. I relate it to you here because doing our part for peace does not always end with preferred outcomes, as in last week’s story. Doing the right thing does not mean that right things will always happen to us.

Here is Joseph Liechty’s account originally published in Anabaptism Today, Issue 6, June 1994: “Why Did Dirk Willems Turn Back?”

Late in the winter of 1569, Dirk Willems of Holland was discovered as an Anabaptist, and a thief catcher came to arrest him at the village of Asperen. Running for his life, Dirk came to a body of water still coated with ice. After making his way across in great peril, he realized his pursuer had fallen through into the freezing water. Turning back, Dirk ran to the struggling man and dragged him safely to shore.

The thief catcher wanted to release Dirk, but a burgomaster—having appeared on the scene—reminded the man he was under oath to deliver criminals to justice. Dirk was bound off to prison, interrogated, and tortured in an unsuccessful effort to make him renounce his faith. He was tried and found guilty of having been re-baptized, of holding secret meetings in his home, and of allowing baptism there—all of which he freely confessed.

Persisting obstinately in his opinion, Dirk was sentenced to execution by fire. On the day of execution, a strong east wind blew the flames away from his upper body so that death was long delayed. The same wind carried his voice to the next town, where people heard him cry more than seventy times, “O my Lord; my God.”

The judge present was finally filled with sorrow and regret. Wheeling his horse around so he saw no more, he ordered the executioner, “Dispatch the man with a quick death.”

Bottom line? Peacemaking means doing our part regardless of the results. Justice is ultimately up to God.

Directive and Supportive Leadership

Mon, 24 Jun 2019 19:50:03 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:8-12)

In Mark 6:8–12 Jesus multiplied his influence through his disciples. Note several things about leadership development. First, it takes time. Leaders are not immediately produced but matured through a slow process. Jesus took at least three years to develop his leaders. Second, young leaders need a more directive than supportive approach. Early on in their development, Jesus gave his young leaders very detailed information without welcoming their input. He taught, modeled, and commissioned them with specific directives. Knowledge plus experience produces wisdom. Only when young leaders have had some experience can they participate in the decision process, help create solutions, and act more independently. At that point, a leadership developer moves into a more supportive role and coaches his protégés based on their level of wisdom. Jesus intentionally developed leaders through a defined process.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How would I describe my own leadership development in terms of directive and supportive? Did some leaders use one approach more than the other? Do I tend to be too quick or too slow in allowing others to help make decisions? How might I discern when to move from a directive to a more supportive approach when leading others?

The Art of Peacemaking: Do Your Part (Part 2)

Wed, 19 Jun 2019 11:51:52 GMT

In the short story, “The Mystery of the Thatch” (taken from Coals of Fire by Elizabeth Hershberger), Mennonite preacher Peter awoke one night to the realization that men were on the roof of his house, removing the thatch. He said to his wife, “workmen have come to us; you had better prepare a meal.” Not long after he went outside and called up to the men: “You have worked long and hard. Surely you are hungry. Come in and join us for a meal.”

The men filed into the house, sat at the table, and somehow endured Peter’s blessing of them and the meal as he prayed. They filled their plates, but could not eat. Instead, they went back outside, replaced the thatch on the roof, and quietly left.

This 18th-century story out of Switzerland reminds us that kindness can yield unexpected results. Instead of calling the authorities or shouting threats, Peter and his wife were peacemakers, inviting the young men in for a midnight meal.

Romans 12:20 records, “If your enemy is hungry, feed him; if he is thirsty, give him something to drink. In doing this, you will heap burning coals on his head.” According to the Wycliffe Bible Commentary, this concept of heaping coals of fire on your enemy’s head refers to his blushing with shame or remorse at such unexpected kindness.

Two practical takeaways from today’s post: 1) Peacemaking is proactive and intentional—we don’t sit idly by letting people run over us; rather, we return good for evil, and 2) Peacemakers do not compile lists of grievances. Conflicts often begin with mental note-taking, then scheming, and finally, revenge. 1 Corinthians 13:4-5 reminds us that, “Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It does not dishonor others, it is not self-seeking, it is not easily angered, it keeps no record of wrongs.”

Leading with God’s Authority

Mon, 17 Jun 2019 15:50:52 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:8)

In Mark 6:8 Jesus told each of his disciples to take a staff, a symbol of authority and power, with them on their mission. However, like the staff of Moses, it was not a sign of their power, but their leader’s. When Moses led the people of Israel he first had to throw his staff down and relinquish his control; ever after it was “God’s staff.” With that staff plagues were initiated, the Red Sea parted, water gushed from a rock, and war was won. Before meeting Jesus, the disciples had control over the details of their lives, determining their careers and future. They left all to follow Jesus, however, laying down their rights in order to find new freedom under him. After leaving their jobs, security, and dreams, Jesus empowered them with his authority to follow his mission. Serving leaders share their power and authority. They equip and empower those they lead with the necessary means to make them successful in their shared mission.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: In what leadership roles do I currently have authority and power? How might I increase my level of influence and authority? Would I be willing to lay down my job, security, or dreams to pursue the mission of someone else? Am I empowering and equipping others to lead with my authority?

The Art of Peacemaking: Do Your Part (Part 1)

Wed, 12 Jun 2019 09:27:41 GMT

At some of my events, I circle up groups of 15-20 people for a game of “Don’t Drop the Ball.” The Rules are quite simple:

Pass a ball around the circle with everyone touching it one time.
Don’t drop the ball.

After playing through it once, I ask them to switch positions in the circle and stand beside someone else. I then ask them to repeat the game using the exact order of people through whom the ball passed originally. No one can remember the entire sequence. The only way to complete the game again is for each person to remember from whom they received the ball and to whom they gave it. Each person needs to simply do their part.

So it is with peacemaking. We all must do our part without concern for others’ responsibilities. Consider Romans 12:17-21: “Do not repay anyone evil for evil. Be careful to do what is right in the eyes of everyone. If it is possible, as far as it depends on you, live at peace with everyone. Do not take revenge, my dear friends, but leave room for God’s wrath, for it is written: ‘It is Mine to avenge; I will repay,’ says the Lord. On the contrary: ‘If your enemy is hungry, feed him; if he is thirsty, give him something to drink. In doing this, you will heap burning coals on his head.’ Do not be overcome by evil, but overcome evil with good.”

The phrase— “as far as it depends on you, live at peace with everyone”— suggests that peacemaking is a personal responsibility. It’s also a lifetime process. Note also that justice is God’s responsibility, not yours. Finally, focus only on the process since the outcome is outside your control. A soccer goalie can’t ensure his team will score a goal but he can do his utmost to keep the opposing team from scoring on him. Make every effort toward peace regardless of others’ efforts or lack thereof.

Keeping it Simple

Mon, 10 Jun 2019 12:49:10 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:8-11)

In Mark 6:8–11 Jesus gave very detailed instructions to his disciples before sending them out on their mission. They were to take along nothing but a staff and a few items of clothing: no food, no money, and no bag for begging. Divine Providence would supply their needs as they traveled around in faith. Shoes were necessary, but not an extra shirt. Jesus wanted them to trust God each evening for hospitality rather than be prepared to brave the elements by having an outer cloak. His mission was relational; they were to seek lodging wherever a welcome was given and to share the kingdom message with all who would listen. Jesus concentrated on simplicity; they had an urgent message that must not be encumbered by unnecessary concerns. He focused his disciples on keeping the main thing the main thing. Faith was required, relationships were key, and simplicity would both maintain and ensure their focus.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I believe that “less is more” or have I often complicated my life with too many things or too full a schedule? What is one step today that I could take to simplify my life? Does my schedule prioritize relationships? In what area of my life am I currently stepping out in faith?

The Art of Peacemaking: Walk in Humility

Wed, 05 Jun 2019 12:01:31 GMT

The first key in the art of peacemaking is to walk in humility. Jesus was a perfect example, evidenced by his entrance into our world. Angels at his birth proclaimed: “‘This will be a sign to you: You will find a baby wrapped in cloths and lying in a manger.’ Suddenly a great company of the heavenly host appeared with the angel, praising God and saying, ‘Glory to God in the highest, and on earth peace to men on whom his favor rests.’” (Luke 2:12-14)

Consider an all-powerful sovereign God bringing us peace—reconciling us back to himself. What could be more nonintimidating than appearing as a fragile, vulnerable baby? Jesus assumed a most humble posture in bringing us peace.

So how might we follow his example? Philippians 2:5-8 records: “Your attitude should be the same as that of Christ Jesus: who, being in very nature God, did not consider equality with God something to be grasped, but made himself nothing, taking the very nature of a servant, being made in human likeness. And being found in appearance as a man, he humbled himself and became obedient to death—even death on a cross!”

First, don’t be presumptuous and power up over someone even though you might be in a higher position. (“…in humility value others above yourselves, not looking to your own interests but each of you to the interests of others.” Philippians 2:3b-4)

Second, do not become demanding. Jesus’ motive was always to help, not to hurt, whether in speaking truth or acting upon his mission from the Father.

Third and finally, take on the role of a servant. Do not become self-seeking. The Living Bible states Philippians 2:6-7 this way: “Who, though He was God, did not demand and cling to His rights as God, but laid aside His mighty power and glory”. Lay aside your perceived rights for the good of others. Assume a posture of humility and walk as Jesus walked.

Partnering for True Success

Mon, 03 Jun 2019 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:7)

In Mark 6:7 Jesus sent his disciples to partner with him in mission. The term “send” in this passage has the same root as “apostle,” expressing the idea that those sent were official representatives of the one doing the sending. Jesus cast vision from the top in terms of the traditional leadership pyramid, but then flipped it upside down for the implementation stage by empowering them with his authority to do exactly as he had done in his ministry. Jesus’ disciples were an extension of him. True serving leaders are more committed to their vision than to their own success. Therefore, they multiply themselves to accomplish their mission. In contrast, insecure leaders attempt to secure their power base, often using manipulative or coercive techniques to control the people they lead. Jesus called his disciples into relationship, sent them out in supportive groups of two, and gave them the authority needed to accomplish their shared vision.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Have I ever used manipulative or coercive techniques to control others? If so, what did I do? Am I secure enough to share my authority and empower others for success? What might that look like in my context? How can I partner with others to multiply my influence?

The Art of Peacemaking

Wed, 29 May 2019 15:12:29 GMT

Have you ever done that group exercise where everyone gets tied up in knots? The group circles up with everyone reaching across to two different people to grab right and left hands in theirs. From then on it is up to the group to figure out a way to untangle the mass of bodies and arms and recreate a circle without letting go of anyone’s hand. It usually works best with groups under ten people. More than twelve usually proves too difficult; less than eight is too easy.

After much laughter and hard work, the group might solve the problem and untangle themselves. Sometimes it’s necessary for a person outside the group to coordinate and coach individuals and smaller groups within the larger group toward a solution.

In the life cycle of any team, there are times when members get tied up in knots. Disagreements occur, personalities clash, and feelings get hurt. Getting things untangled calls for patience, ingenuity, and a sense of humor. Sometimes an outside mediator or peacemaker needs to be called in to help solve the tangled mess. In any case, there is an art to peacemaking and finding creative solutions.

Achieving peace is not always easy, in fact, it’s often very difficult. But the hard work and energy invested in sorting out human relationships, conflicts, and misunderstandings are certainly worth the effort! Every Wednesday post over the next few months, I will be looking at the art of peacemaking. I welcome your feedback and input along the way.

Staying on Mission in a Climate of Unbelief

Mon, 27 May 2019 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 6:1-6)

In Mark 6:1–6 Jesus was discounted by those from his hometown when he taught in their synagogue. The text notes that Jesus was amazed at their lack of faith. His relatives and the local community were scandalized by the thought that one whom they knew so well could achieve such success. As a result, Jesus was limited in his mission, though not his power, by their lack of faith. His chose not to exercise his miraculous power in such a climate of unbelief. Doing so would have accomplished nothing; unbelief typically finds a way to reason away the truth. Most leaders, when confronted by cynicism and distrust, are tempted to prove themselves. Jesus would not capitulate to such a desire. Serving leaders serve a greater purpose; they have nothing to prove because their mission is not about them. Jesus simply went elsewhere after healing the few who responded in faith. Personal rejection did not prevent him from continuing his mission.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Have I ever felt rejected by my relatives and peers? How did I respond to the temptation to prove myself? How would I define my mission? Is it greater than me? Where and how could I continue my mission when facing rejection, cynicism, or distrust?

Resolving Your Past (Part 5)

Wed, 22 May 2019 15:29:48 GMT

In my final post on resolving the past, I want to discuss some practical steps on acquiring a clear conscience through reconciliation.

2 Corinthians 5:17-19 informs us that we have a ministry of reconciliation: “Therefore, if anyone is in Christ, he is a new creation; the old has gone, the new has come! All this is from God, Who reconciled us to Himself through Christ and gave us the ministry of reconciliation: that God was reconciling the world to Himself in Christ, not counting men’s sins against them. And He has committed to us the message of reconciliation.”

The first step in reconciliation is to identify the offense. We need to be honest with ourselves and specific about the offense.

Next, we need to purpose in our hearts to ask forgiveness. This second step involves commitment and may be best sustained by asking a close friend to keep you accountable to that decision.

Lastly, we need to ask forgiveness and make restitution when necessary. This is the most difficult and may also cost you something. But no cost is too great for freedom in your spirit and a clear conscience.

MAKING IT PRACTICAL
Schedule some solitude in your schedule next week to process your past and pray for guidance. Deal with your past so you can truly move forward. Paul states in Philippians 2:5 that, “He who began a good work in you will carry it on to completion until the day of Christ Jesus.” God is the “author and finisher of your faith” (Hebrews 12:2); he is your sustainer in every part of the journey!

Stepping into the Fray of Human Brokenness

Mon, 20 May 2019 22:06:25 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 5:21-43)

In Mark 5:21–43 Jesus allowed himself to become unclean so he could restore broken humanity. Jewish rules of ritual purity declared anyone unclean who touched a menstruating woman or corpse. With both the daughter of the synagogue leader and the woman with the bleeding issue, Jesus allowed himself to become unclean so that he could cleanse and heal them. A woman castigated and rejected by her own people was brought back into society. A father whose pride and joy had been ripped away from him by an untimely death was rewarded beyond his wildest expectations. By these acts, Jesus simply foreshadowed better things to come. He who knew no sin would take on the sins of the entire world to set them free. Jesus modeled serving leadership at the highest level. He willingly risked his reputation, disregarded his personal wellbeing, and stepped into the fray of human brokenness to serve both the lowly and great.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What does it mean in my time and culture to become unclean? Have I ever experienced rejection by my peers or the broader society around me? What could have been done for me at that moment? Who are the broken in my world today that need me to step in and serve them toward wholeness?

Resolving Your Past (Part 4)

Wed, 15 May 2019 11:24:02 GMT

Last week we looked at how resolving your past sets you up for a clear conscience. We discussed how it produces a close relationship with God, freedom from guilt, and power over temptation. Today I’d like to look at two more.

A clear conscience enables us to stand on what we believe and witness with our lives. In 1 Peter 3:15-16 we read: “But in your hearts set apart Christ as Lord. Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect, keeping a clear conscience, so that those who speak maliciously against your good behavior in Christ may be ashamed of their slander.”

A clear conscience also gives us the ability to build genuine relationships. Paul, writing to the Corinthians, had this to say: “Now this is our boast: Our conscience testifies that we have conducted ourselves in the world, and especially in our relations with you, in the holiness and sincerity that are from God.” When standing before Felix he boldly declared: “So I strive always to keep my conscience clear before God and man.” (Acts 24:15-16)

[Next week I will wrap up this series with some practical steps on acquiring a clear conscience through reconciliation.]

Calling Out Faith

Mon, 13 May 2019 10:57:30 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 5:21-43)

In Mark 5:21–43 Jesus emphasized the power of faith in making requests of God. Addressing the woman whose bleeding issue had lasted for twelve years, Jesus highlighted her faith rather than the power that had healed her: “Daughter, your faith has healed you. Go in peace and be freed from your suffering.” To the synagogue leader whose daughter lay still in death, whose family and friends had given up all hope, Jesus declared, “Don’t be afraid; just believe.” For him, faith was the ultimate sign of one suited for his kingdom. By praising and encouraging faith, Jesus was developing others into courageous leaders who would move the kingdom forward with purpose and intentionality. Serving leaders trust in the One who has called them, equipped them, and empowered them for work greater than themselves. Only with faith can they change the world into a better place and inspire faith in others.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I believe that God will move on my behalf as I step out in faith? What criteria might determine His involvement? How can I call out faith in others and empower them for greater work than themselves? How might I inspire faith in others?

Resolving Your Past (Part 3)

Wed, 08 May 2019 22:20:09 GMT

Resolving your past sets you up for a clear conscience. Nothing causes you to fear the “what ifs” ( “What if _______ hears about this? What if _______ becomes public knowledge?” ) when your past has been taken care of and resolved. You can look anyone in the eyes with confidence and live without shame or guilt. In this post and the next one, I want to discuss a clear conscience. If you would like to contribute to the discussion please email me at luke@lukekuepfer.com . I’d love to hear from you!

A clear conscience sets us up for success in a number of ways. Conversely, a bad conscience has a very good memory, playing the role of tormentor in your life.

First, a clear conscience produces a close relationship with God. Hebrews 10:22 states: “Let us draw near to God with a sincere heart in full assurance of faith, having our hearts sprinkled to cleanse us from a guilty conscience and having our bodies washed with pure water.”

Second, a clear conscience gives us freedom from guilt. Note Job’s words: “I will maintain my righteousness and never let go of it; my conscience will not reproach me as long as I live.” (27:6)

Third, a clear conscience positions us to have power over temptation. There’s this great story in the Old Testament about a pagan king who attempted an adulterous affair with another man’s wife but was prevented by God due to his clear conscience. “Then God said to him in the dream, ‘Yes, I know you did this with a clear conscience, and so I have kept you from sinning against me. That is why I did not let you touch her.’” (Genesis 20:6)

[Pretty cool, isn’t it! Doing the incredibly hard work of resolving our past pays huge dividends! Next week I’ll examine two more benefits that a clear conscience entails.]

No Respecter of Status

Mon, 06 May 2019 12:53:15 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 5:21-43)

In Mark 5:21–43 Jesus healed a sick woman and raised a dead girl to life. These stories are shared in contrast to each other with Jesus responding differently to the needs confronting him. A synagogue leader whose daughter was dying was put on hold while Jesus attended to a woman with a serious bleeding problem. Jesus was no respecter of status, and he didn’t consider the seemingly urgent more important than an ongoing long-term issue. The synagogue leader asked Jesus to come and touch his little girl whereas the woman reached out and touched Jesus. The latter had greater faith; the former was moved by hope. The synagogue leader received a miracle privately; the woman with a hidden problem gained hers publicly. Jesus’ humility is evidenced by his desire to always glorify his Audience of One while serving humanity. Serving leaders are not compelled by status, urgency, or applause; they honor everyone’s act of faith.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I tend to prioritize my attention and service on those who have greater status? Am I quicker to respond to needs that will exhibit my services publicly than those that no one will see? Do I take time to listen or serve others regardless of my schedule? What determines something as truly urgent?

Resolving Your Past (Part 2)

Wed, 01 May 2019 10:35:44 GMT

Last week I introduced the idea of resolving our past so we can move into the future with a clear conscience. I shared how God revealed numerous instances locked away in my memory that needed restitution and forgiveness. One of those involved a broken relationship I had not instigated. In other words, someone turned against me without any apparent reason. I searched my heart and turned up empty. Wasn’t he therefore responsible to reach out to me for the forgiveness I had to offer?

I came across two passages that indicated otherwise. Matthew 5:23-24 could not have been more clear: “Therefore, if you are offering your gift at the altar and there remember that your brother or sister has something against you, leave your gift there in front of the altar. First go and be reconciled to them; then come and offer your gift.”

The second passage (Matthew 18:21-35) gave me further pause. A servant owed his king an unimaginable sum of money; it was certainly beyond his ability to ever pay back the amount. The king forgave the man, releasing him fully from the debt. Unfortunately, this servant found a colleague who owed him a measly amount and demanded immediate repayment. Rather than granting him grace as he had been shown, the servant threw the man in prison where he was unable to work on paying back what was owed. The point in the passage is clear: those whom God has forgiven much should be able to easily forgive those who have offended them little by comparison. Furthermore, those of us who are “free” should release others who are not from whatever debts they may owe us. We are responsible to free people from prisons of their own making—in some cases, offenses they carry against us.

Both passages compelled me to seek out the person with whom my relationship was broken. His response was positive and the relationship restored.

Exposing Wrong Priorities

Mon, 29 Apr 2019 10:19:23 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 5:1-20)

In Mark 5:1–20 Jesus expelled evil spirits from an afflicted human being, permitting them to take refuge in a herd of swine. Much to the dismay of the local inhabitants, two thousand pigs rushed down a steep bank and drowned in the sea. Observing the changed man, seated, dressed, and in his right mind, the curious crowd who had come to investigate was paralyzed with fear. Unnerved by Jesus’ transforming power and the resulting loss of their wealth, the people begged Jesus to leave their region. With this one act, Jesus had exposed the destructive nature of evil and the materialistic priorities of their society. They were ready neither for his purifying power nor a change to their economic values. Therefore Jesus commissioned the one whom they knew to demonstrate his transformation through word and deed. The text notes that his testimony amazed the people; his proclamation was preparing the people for Jesus' next visit.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Can I relate to the fears and/or economic values of the local inhabitants in this story? Am I more concerned with the well-being of others than anything else? Do I sense my limitations in leadership (influence)? If so, how am I investing in others and empowering them to go beyond what I can offer?

Resolving Your Past (Part 1)

Wed, 24 Apr 2019 11:25:10 GMT

I have a five-part series I’ve shared with numerous groups called People Skills Transformational Encounter . I cover The Art of Listening and The Art of Encouragement before delivering three presentations on conflict resolution. The first of those final three sessions look at resolving one’s past—an essential task that equips one to be both a peacemaker and resolve future conflicts.

I will never forget a moment at age 19 while driving down the road in a friend’s pickup truck. I asked the Lord to reveal to me anything from my past that I should attempt restitution or make right in some other way. Instantly two things came to mind. Since I was living close to 2000 miles away from where I grew up, I pledged to take care of those two issues when I returned home the following summer.

Though difficult, by God’s grace I pushed through with each one. Having experienced a tremendous sense of freedom in each case, I decided to pray that prayer again, just in case God wished to reveal more. He did. Again I made a commitment and followed through.

Over the years, God has faithfully brought to mind different instances from my past that needed healing. I’ve made restitution for vandalism and theft and asked forgiveness for broken relationships. It’s been a humbling experience every time but worth it all for the freedom and clear conscience gained.

Years ago I came across this passage in the Old Testament: “But I will not drive them out in a single year, because the land would become desolate and the wild animals too numerous for you. Little by little I will drive them out before you, until you have increased enough to take possession of the land.” (Exodus 23:29-30)

My basic takeaway is simply this. If God had revealed everything to me at one time I would have been overwhelmed. Instead, he showed me little by little so I could handle each case thoroughly before moving on. It’s a journey. And I welcome you to pray the prayer. Resolve your past to gain a clear conscience.

“Because of the Lord’s great love we are not consumed, for his compassions never fail. They are new every morning; great is your faithfulness.” (Lamentations 3:22-23)

Liberation from Destruction to Creativity

Mon, 22 Apr 2019 16:05:20 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 5:1-20)

In Mark 5:1–20 Jesus delivered a demon-possessed man and commissioned him to share God’s mercy with his own people. His home had been a graveyard, violent self-destructive behavior his trademark. The text points out that no one was strong enough to subdue him although he had often been bound with chains. Recognizing a superior authority, the evil spirit raced the man to Jesus and cast him down on his knees before him. Jesus evicted the evil spirit with a simple command, liberating the man fully. True serving leadership empowers people rather than imposing ethical, moral, or religious restrictions on them. Jesus delivered the man from the realm of death and destruction to freedom and creativity. A pagan ex-demoniac became a communicator of grace and freedom to those who had once tried to control him. In fact, Jesus began his ministry to the Gentiles through him.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Would others characterize my leadership as controlling or empowering? How might I differentiate between “chains that bind” and “guardrails that protect?” What stands to be gained when I help others discover their God-given abilities and unleash their creativity? What stands to be lost if I fail to take that initiative?

The Art of Encouragement (Part 7)

Wed, 17 Apr 2019 11:55:07 GMT

Today I’m wrapping up this seven part series on the art of encouragement with lessons from the Barnabas Birds , aka, Canada geese.

When you see Canada geese flying along in ‘V’ formation, you might consider what science (Biology teacher Dr. Robert McNeish, Baltimore, 1972) has discovered as to why they fly that way.

Lesson #1: As each bird flaps its wings, it creates an uplift for the bird immediately following. By flying in ‘V’ formation, the whole flock adds at least seventy-one percent greater flying range than if each bird flew on its own. People who share a common direction and sense of community can get where they are going more quickly and easily because they are traveling on the encouragement of one another.

Lesson #2: When a goose falls out of formation, it suddenly feels the drag and resistance of trying to go it alone and quickly gets back into formation to take advantage of the lifting power of the bird in front. If we have the sense of a goose, we will stay in formation with those headed in the right direction.

Lesson #3: When the head goose gets tired, it rotates back in the wing and another goose flies point. It is sensible to take turns doing demanding jobs, whether with people or with geese flying south.

Lesson #4: Geese honk from behind to encourage those up front to keep up their speed. What messages do we give when we honk from behind?

Lesson #5: And finally, when a goose gets sick or is wounded by gunshot, and falls out of formation, two other geese fall out with that goose and follow it down to lend help and protection. They stay with the fallen goose until it is able to fly again or until it dies; only then do they launch out on their own, or with another formation to catch up with their group. If we have the sense of a goose, we will stand by each other like that.

APPLICATION: Who needs an encouraging text message, email, note, or phone call from you today? DO IT NOW!

Leading on the Basis of Trust

Mon, 15 Apr 2019 10:23:27 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:35-41)

In Mark 4:35–41 Jesus and his disciples encountered a raging storm while crossing the lake in a boat. Exhausted, Jesus had fallen asleep, oblivious to the disaster bearing down on them. When awakened by his frightened disciples, Jesus rebuked the howling wind and crashing waves. With peace and calm restored, the disciples were suddenly terrified by their master. “Who is this?” they asked each other, “Even the wind and the waves obey him!” They had never witnessed such power. Jesus was unruffled by the threatening storm that had petrified his disciples. His contingency plan for all emergencies was simple. Resisting fear by trusting in his Audience of One, Jesus acted in the certain knowledge that his Father was in control. He stood confidently to confront the tempest, unwilling to surrender to the stress of the moment. Serving leaders maintain faith in God to overcome fear and instill courage in those committed to their leadership.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Typically what is my initial reaction to fear? How might I remind myself to trust in my “Audience of One” when gripped with fear? Considering the outcomes from past experiences where fear was a powerful and overwhelming emotion, how might I respond differently today? What is my contingency plan for future emergencies?

The Art of Encouragement (Part 6)

Wed, 10 Apr 2019 10:18:35 GMT

Last week we emphasized the powerful impact Barnabas had on Saul’s ministry (“No Barnabas, no Saul!”) Perhaps it could also be said, “No Barnabas—no John Mark!”

It’s interesting to note that it was Barnabas’ spirit of encouragement with regards to John Mark that actually led to the separation of Paul and Barnabas. John Mark, who had started out with Paul and Barnabas on their first team mission, abandoned them part way through (Acts 13:13). When it came time for their next big trip, Paul had little patience for John Mark although Barnabas wanted to give him another chance. The disagreement was so strong that Paul and Barnabas went separate ways; Paul took Silas with him while Barnabas took John Mark (Acts 15:37-39).

Perhaps Paul forgot what Barnabas had done for him in getting him on an effective team and releasing his potential. At any rate, Paul’s vision got in the way and prevented John Mark from being developed on their team.

John Mark later went on to record what many believe is Peter’s story of Christ—the Gospel of Mark. (Thank-you Barnabas for never giving up on John Mark!)

And I believe Paul later came around to Barnabas’ way of thinking, confirmed in his own words (2 Timothy 4:11) near the end of his life: “Get Mark and bring him with you, because he is helpful to me in my ministry.” (Had it not been for Barnabas once again Paul would have been the loser!)

As a student of Barnabas, Paul encouraged the Galatians: “Carry each other’s burdens, and in this way you will fulfill the law of Christ” (6:2)

Taking on the mantle of Barnabas, he exhorted the Ephesians: “Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their needs, that it may benefit those who listen” (4:29).

And due to Barnabas’ influence, Paul wrote to the Romans: “I long to see you so that I may impart to you some spiritual gift to make you strong—that is, that you and I may be mutually encouraged by each other’s faith” (1:11-12).

Delivering Truth at Different Levels

Mon, 08 Apr 2019 10:32:24 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:33-34)

In Mark 4:33–34 Jesus revealed his main teaching strategy of using parables and personalized, private instruction. Parables were delivered for everyone’s benefit; one’s memory has always been boosted by storytelling versus the sharing of simple facts. Personalized, private instruction, however, was reserved for those being developed to carry on the mission. Investing time and energy into apathetic followers who cared more about profiting from the mission than expanding it would have been bad stewardship. In these public lessons, one level of truth was revealed that in time might propel the people to seek more. The deeper meaning was disclosed only to those committed to understanding and promoting truth. Jesus explained everything to these future leaders who would unveil the fullness of his kingdom when he was gone. He served everyone around him by imparting truth via parables while prioritizing full disclosure with only a few.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I try to get in another person’s shoes before attempting to explain a difficult concept? Do I share stories or metaphors my audience will understand? Do I waste my time giving too many details to those who do not care? Does my message captivate those I lead making them wish for more?

The Art of Encouragement (Part 5)

Wed, 03 Apr 2019 09:45:16 GMT

Last week we saw how Saul [Paul] was launched into ministry at Antioch by Barnabas. Please note however, that Antioch did not necessarily need Saul. Prior to his arrival, the text indicates that the church in Antioch was doing very well, similar to the early growth explosion at Jerusalem (Acts 11:21 “a great number of people believed and turned to the Lord”–this is repeated in vs. 24). Barnabas was obviously doing a very effective job.

Barnabas obviously had reasons for bringing Saul on his team. In one sense he was a risk taker, bringing on staff a radical, passionate debater ( see my prior post ) during a very successful time of growth and stability in the Antioch church.

Barnabas saw the potential in Saul (name changed to ‘Paul’ in Acts 13:9) and was willing to risk his position—his role of recognized leadership in the Antioch church—in order to see Paul’s potential released; a potential that would later outstrip his own reputation. Notice in Acts 11:26, 30, 12:25, 13:1, 2, 7 that the Bible records their names as “Barnabas and Saul,” but thereafter it switches to “Paul and Barnabas;” Paul becoming the lead player and Barnabas taking a lesser role.

As encouragers we must be more concerned about our team members than about ourselves. We need to see the potential in others and release it through the power of encouragement. We must be willing to commend the ‘Pauls’ on our teams, pushing them to the forefront and releasing them to greater potential regardless of how it affects our position or status.

The modern Barnabas measures his success by whether others stand or fall; not on whether or not he was successful in his own exploits.

Invest in a Few to Impact the World

Mon, 01 Apr 2019 13:45:05 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:30-32)

In Mark 4:30–32 Jesus spoke of the wide-ranging impact of the kingdom’s small beginnings. Like a tiny mustard seed that grows into a bush large enough for birds to perch in its shade, so is the kingdom of God that began in obscurity but now spans the globe. What matters is the DNA within the seed. Likewise, what lies at the heart of one’s leadership determines the scope of impact. Jesus focused on serving the few to reach the many. His methodology of prioritizing time with twelve disciples produced a model that has turned the world upside down and has spread his transforming message throughout it. His narrow focus had significant results. Even among his disciples, Jesus spent more time with Peter, James, and John, and they went on to hold significant roles in the early church. Concentrate your energy and investment in a few to impact the world. Plant the right seed in the right soil to reap a great harvest.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Who are the few I might invest in the most to impact the many? What relationships must be minimized so I can concentrate more on key people? Which projects, activities, or interests are depleting my energy? Could any of them be eliminated? On whom and what should I focus most?

The Art of Encouragement (Part 4)

Wed, 27 Mar 2019 10:21:05 GMT

[Last week we read Acts 11:19-26 and discovered how Barnabas’ role as encourager is essential to a new movement. In vs. 25 we see Barnabas playing a key role in kick-starting the Apostle Paul’s ministry.]

Someone once said, “No Barnabas, no Apostle Paul.” In other words, had it not been for Barnabas, we may never have read of Apostle Paul’s missionary journeys or benefited from all his letters to the early church. Let’s take a closer look at Paul’s rise to leadership.

He is first introduced as Saul in the Acts narrative—one who was approving of Stephen’s martyrdom though not personally involved in the act of stoning (Acts 7:58). Saul was passionate about the destruction of the early church, going from house to house dragging men and women off to prison (Acts 8:3). He received special permission from the high priest in Jerusalem to go far as far as Damascus (135 miles away!) to capture Christians and bring them back for imprisonment (Acts 9:1-2).

It was on this mission to Damascus that Saul experienced a dramatic conversion resulting in a 180 degree turn in his life (Acts 9). When attempting to join the Christian movement back in Jerusalem, however, he was met with tremendous fear (Acts 9:26). But Barnabas stepped out in faith and introduced Saul to the apostles (Acts 9:27). None other than Barnabas was the catalyst.

Saul then began to boldly proclaim his faith and debate with those who resisted Jesus. He stirred up such fierce opposition that the other believers shipped him off to his hometown for protection. Perhaps by putting him on the “back burner” in Tarsus, it also took the heat of persecution off them. In any case, Saul seems to have been sidelined until Barnabas brought him back to the fore in Acts 11:25. Had it not been for Barnabas we may never have heard of Saul again.

Heart and Head Growth

Mon, 25 Mar 2019 11:08:24 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:26-29)

In Mark 4:26–29 Jesus depicted the kingdom of God as seed that had been scattered on the ground and then harvested after a lengthy process of growing and maturing. Anyone aspiring to leadership must understand the principle of slow, quiet, continuous growth. Leaders are not made overnight. Harvest is coming, but first one must develop a strong stalk of inner character that will sustain momentum for a lifetime. Next, one must develop wisdom in the joint faculties of both heart and head through study, evaluated experience, and the input of mentors and coaches. With only the heart, one leads from passion bereft of intelligent reasoning. With only the head, one lacks the compassion necessary for true serving leadership. In the end, fully formed kernels provide an abundant and joyful harvest. Understanding their own journey toward fruitful influence, serving leaders are patient and encouraging when developing others.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Am I slowly and quietly growing in character and wisdom? How might I measure that? Do I have a disciplined program of reading, reflection, and study? Who could help me evaluate my experiences? Who should I seek out for mentoring and coaching? How would I describe an abundant and joyful harvest?

The Art of Encouragement (Part 3)

Wed, 20 Mar 2019 12:36:46 GMT

Barnabas is first introduced in the Biblical narrative as one who sold a field and gave the money to the apostles for the needs of others (see Acts 4:32-37). It was an act of generosity in sharp contrast to the conniving, lying attitude of Ananias and Sapphira (see Acts 5:1–11). Barnabas is also the first person sent to the new church at Antioch, rather than any of the apostles. Have you ever wondered why?

[Please read Acts 11:19-26 before proceeding]

The first thing to note is that the church at Antioch was a diverse group made up of both Jews and Greeks. Secondly, it’s fascinating to note who started this church. Don Richardson, author of Peace Child and Eternity in Their Hearts, points out that the book of Acts does not reveal the disciples eagerly and obediently fulfilling the Great Commission, but rather indicates their reluctance to fulfill it. For example, Acts 8:1 notes that when persecution broke out in Jerusalem everyone scattered except the Apostles—they stayed in Jerusalem!

The Antioch church was not begun by the Jews from Jerusalem scattered by persecution (latter part of vs. 19) but rather by unknown men from Cyprus (same island Barnabas was from) and Cyrene (present day Libya). Is there a connection? Is it possible that these unknown men were mentored and discipled by Barnabas, since he also was from Cyprus?

In any case, here were men willing to step across cultural boundaries and reach out to the Greeks. And Barnabas was sent from Jerusalem to encourage the new believers at Antioch rather than Peter, James, John or any of the other apostles. He was an encourager, whether in sacrificial giving or in spotlighting others—a ministry that has powerful implications for us today.

The highest priority for any new work, especially for such a diverse group as those at Antioch, is a caring, pastoral ministry of encouragement. In fact, encouragement is the glue that holds ‘Antioch’ teams, organizations, and churches together.

Moving Forward or Backward

Mon, 18 Mar 2019 10:58:25 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:21-25)

In Mark 4:21–25 Jesus clarified the ultimate purpose of parables and the importance of understanding what you hear. Using the image of a lamp, he pointed out that its purpose was for revealing light, not concealing it. While truth is clear, our ability to comprehend is often limited by faulty filters of interpretation. Feelings, emotions, and our perceptions derived from experience make it difficult to always be objective. “Consider carefully what you hear,” Jesus told his disciples. Absorb truth you already know in order to receive additional deeper meaning. Vision sharpens and understanding increases in proportion to one’s obedience. It all depends on your spiritual attitude. If you are open to the light, you’ll receive more. Refusing to change and grow, however, causes the truth you already know to slip away. You’re either moving forward or backward; there’s no standing still. It’s both a promise and a warning to serving leaders.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What experiences have I had that make it difficult for me to comprehend truth? Who could help me discern my feelings, emotions, and perceptions? When have I been rewarded with more truth because I obeyed or applied what I already knew? Have I ever moved backward because I failed to exercise wisdom or submit to a rule?

The Art of Encouragement (Part 2)

Thu, 14 Mar 2019 04:05:19 GMT

Last week I asked you to look for the name of the person in the New Testament who was known as the “son of encouragement.” Many of you probably thought of “Barnabas” right away, but that’s not his original name. In fact, most of us don’t know it because his new name has eclipsed it. We only remember him by the characteristic that so well described him!

In Acts 4:36-37 we read, “Joseph, a Levite from Cyprus, whom the apostles called Barnabas (which means Son of Encouragement), sold a field he owned and brought the money and put it at the apostles’ feet.” He was just another “ordinary Joe”—my apologies to those with that name—whose new name stuck due to his extraordinary demonstration of encouragement.

We know very little about Joseph, aka Barnabas. He was a Levite, which means he came from a priestly lineage. He was from the island of Cyprus, an interesting fact that will feature in a future post. Barnabas was also a first cousin to John Mark, the young man who abandoned Paul and Barnabas on their first missionary journey. (John Mark, by the way, authored the Gospel of Mark, which might cause us to ask—did Barnabas also encourage this endeavor?)

Acts 11:24a records that Barnabas “was a good man, full of the Holy Spirit and faith.” He must also have been a man of commanding appearance and leadership ability; in Acts 14:12 he is referred to as Zeus/Jupiter, who in ancient mythology was chief of the gods. In any case, Joseph was Barnabas—the son of encouragement—and he further made his mark as an encourager as we will see in future posts.

[QUESTION to ponder: Am I just an “ordinary Joe” that could have an extraordinary effect on others through simple words of encouragement?]

The Pursuit of Truth

Mon, 11 Mar 2019 13:46:42 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:9-12)

In Mark 4:9–12 Jesus pointed out that many are “ever seeing but never perceiving, and ever hearing but never understanding.” He highlighted the importance of valuing truth while simultaneously rejecting all other ideas and propositions as equally valid. When truth is heard but not highly valued it vanishes like seed snatched away by the birds. When rejected for the high cost it demands, it fades away like seedlings in rocky soil. When truth is displaced by the pressures of life and earthly pleasures, it disappears like plants choked out by the thorns. Persevere to understand and apply ultimate truth rather than continuously entertaining multiple ideas and theories. Leaders who stand on unreliable foundations are destined to fail. Anyone who wishes to serve in the kingdom of God first must be equipped and empowered with the unique and exclusive message of truth. Only one road leads home.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How can I recognize truth? What are some high costs, pressures in life, or earthly pleasures I’ve faced in the past that made it difficult for me to pursue and apply truth? What is the value of considering different ideas and theories when pursuing truth?

The Art of Encouragement (Part 1)

Wed, 06 Mar 2019 21:54:05 GMT

MAN IN PIT
A man fell into a pit and could not get out.
A subjective person came along and said, “I feel for you down there.”
An objective person came along and said: “It's logical that someone would fall down there.” A Pharisee said, “Only bad people fall into a pit.”
A mathematician calculated how he fell into the pit.
A news reporter wanted the exclusive story of his experience in the pit.
An IRS agent asked if he was paying taxes on his pit.
A self-pitying person said, “You haven’t seen anything until you’ve seen my pit.”
An optimist said, “Things could be worse.”
A pessimist said, “Things will get worse!”
JESUS, seeing the man, took him by the hand and lifted him out of the pit.

In this next series of Wednesday posts I am going to be talking about the Art of Encouragement . One of the main reasons why people leave our teams, organizations, and churches is because of poor personal relationships. I believe that committing ourselves to encouraging team members is the preventative antidote to relational conflicts.

When I lived in Thailand I had a little white Toyota truck. I didn’t notice the beautiful white paint job however; my eyes were always drawn to the darker scratches etched here and there across the body of the truck. Similarly, our default tendency is to see the one to five percent scratches in someone’s personality rather than focusing on his or her good qualities. We tend to see how far people need to go instead of how far they have already come.

Encouragement brings balance to the mix (for yes, people also need corrective input)—cheering people on based on how far they have come and empowering them with positive energy to keep growing and moving forward.

[In my next posts I’ll be looking at a person in the New Testament who was known as the “son of encouragement.” While most people know his new name, most do not remember his original one, although it’s listed in the text. Let me know if you find it before next week’s post!]

Sowing Liberally, Investing Sparingly

Mon, 04 Mar 2019 13:22:57 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:1-20)

In Mark 4:1–20 Jesus shared some key characteristics of teachers and learners. The farmer who sowed the seed is like a teacher who imparts truth. All types of soil were given a chance to produce regardless of their quality. In fact, the yields he reaped justified the seed that was wasted. Serving leaders give opportunities to everyone to respond to their vision. They are not discouraged when their acts of generosity and service are rejected. They sow liberally but invest sparingly, focusing primarily on those who respond. People’s hearts are like soils with different levels of receptivity. Some only hear. Others hear and understand. Those who aspire to serving leadership are lifelong learners who put into practice what they see and hear. They multiply what was invested in them. Serving leaders are both invitational and intentional. They invite many but are only intentional with those who sincerely respond.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What happens inside me when the seeds of truth I spread seem to go to waste? How might I sow more liberally? How could I invest more sparingly? How do I discern if someone is sincere? How might I be more intentional with whom I invest in and what I am sowing?

Go Where You Want to Go

Wed, 27 Feb 2019 00:00:00 GMT

On these Wednesday posts we’ve been talking about going where you want to go. We’ve looked at your flight path for life , the search for significance , God’s will for our lives, among other subjects related to life purpose.

Some of the saddest words you’ll ever hear are, “what might have been.” Speaker Vicki Hitzges puts it in a unique and different way when she asks: “Will you look back on life and say, ‘I wish I had’ or ‘I’m glad I did.’”

To wrap up this series, I’d like to share a story from Tony Campolo’s book, “Who Switched the Pricetags.” Tony relates the words of a black Baptist pastor speaking to a group of college students in his congregation. “Children,” he said, “you’re going to die!...One of these days, they’re going to take you out to the cemetery, drop you in a hole, throw some dirt on your face, and go back to the church and eat potato salad.”

“When you were born,” he continued, “You alone were crying and everybody else was happy. The important question I want to ask is this: “When you die are you alone going to be happy, leaving everybody else crying? The answer depends on whether you live to gain titles or testimonies. When they lay you in the grave, are people going to stand reciting the fancy titles you earned, or are they going to stand around giving testimonies of the good things you did for them? Will you leave behind just a newspaper column telling people how important you were, or will you leave crying people who give testimonies of how they’ve lost the best friend they ever had?”

Bob Buford once said, “Who will attend your funeral without looking at his watch?” I believe that will ultimately be determined by your vision in life—whether or not you lived for titles or testimonies. Determine your future and legacy by choosing to serve. Align your values with your picture of the future and set goals to get you there. Go where you want to go!

Investing in “Open” People

Mon, 25 Feb 2019 13:46:46 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 4:1-20)

In Mark 4:1–20 Jesus taught about the value of accepting and applying truth. Using a parable (or metaphor) to make his point, Jesus compared a farmer’s scattered seed on different types of soil to truth that falls on hearts of varying levels of receptivity. If one has a hardened heart closed to truth, an enemy can snatch away whatever is heard. If one’s heart is like rocky ground, truth fails to take root despite initial excitement over it. Then, when that truth leads to difficulty, it is renounced. Seed that falls on thorny ground is like a heart that receives truth but then allows other concerns to choke out its impact. The best ground is the heart that accepts and applies truth, culminating in a fruitful and abundant life. Those closed to the truth and unwilling to change are unfit for leadership development. Serving leaders invest in those who are receptive to truth, are changed by its power, and are eager to reproduce their transformation in others.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: On whom am I currently focusing my leadership efforts? What are my options if one or more of them are closed to truth and unwilling to change? How might I move a person’s heart from “hardness, rockiness, or thorniness” to “openness?” How would I characterize the “soil” of my heart?

Jesus’ Four-Part Vision

Wed, 20 Feb 2019 12:50:54 GMT

Over the last few weeks we’ve been discussing the four parts of one’s vision: 1) purpose, 2) picture of the future, 3) values or guiding principles, and 4) goals or strategies. Today I would like to examine Jesus’ vision in all these areas.

His purpose is stated very simply in Matthew 4:19... “‘Come, follow me,’ Jesus said, ‘and I will send you out to fish for people.’” Jesus changed the disciples’ purpose from fishing for fish to fishing for people.

His picture of the future is found in is famous, final, words: “All authority in heaven and on earth has been given to me. Therefore go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age.” (Matthew 28:18b-20) Known as the Great Commission , it has become the Great Option or Great Omission for far too many believers. But Jesus’ picture of the future—complete in John’s Revelation (5:9 & 7:9)—is an invitation to all of us...to join him in building his Kingdom all over the world.

We’ve already looked at Jesus’ personal values defined through the three wilderness temptations and his operational values (“love God, love people”) in other blogposts.

The final piece of Jesus’ vision was his goals . Jesus had goals and strategies to accomplish his vision. Luke 13:32 records: “Go tell that fox [King Herod], ‘I will keep on driving out demons and healing people today and tomorrow, and on the third day I will reach my goal.’” Jesus stayed focused (see Luke 9:51) on his ultimate task (accomplishing our salvation through his death and resurrection) and equipped us with similar goals and strategies to spread his kingdom message all across the world.

Prioritizing Relationships

Mon, 18 Feb 2019 14:47:02 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:31-35)

In Mark 3:31–35 Jesus clarified his conviction on relational loyalties when a messenger announced the arrival of his family and their desire to meet with him. While they waited outside, Jesus addressed the crowds surrounding him: “Here are my mother and my brothers! Whoever does God’s will is my brother and sister and mother.” It was radical statement that prioritized kingdom connections over flesh and blood relationships. Jesus’ devotion to his Father’s will was paramount. He would take opportunities to serve and lead anyone but gave precedence to his disciples. Jesus was not discrediting the fifth commandment of honoring one’s parents; he simply was establishing priorities. When your primary allegiance is to your Audience of One, your predominant concern is for those entrusted to your leadership. Furthermore, we love and care for our blood-relatives most by first aligning with our heavenly Father.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: To whom is my primary allegiance? Does this ever come in conflict with my other relationships? If so, how? Who are those entrusted to my leadership needing most of my attention? What is my plan to ensure that they remain a priority?

Your Goals (Part 2)

Wed, 13 Feb 2019 12:35:25 GMT

Goals or strategies help you figure out how to implement your vision in practical ways. In this post I want to briefly discuss the importance of setting SMART goals. SMART is an acronym for Specific, Measurable, Achievable, Relevant, and Time-bound .

Your goals should be specific . That means they should answer the questions of what , where , and when . The more specific you are, the more you likely you are to achieve them.

Goals should also be measurable . Can you actually track progress? The goal of losing weight is neither specific nor measurable. On the other hand, “I want to lose 10 pounds by the end of March,” covers both.

Your goals should be achievable . While losing 20 pounds by the end of March may be a worthwhile goal for some, it may be overly ambitious for others. Setting too high a goal and subsequently failing to achieve it can prevent you from setting more goals in the future. It’s important to set goals that stretch you but it’s equally vital that possibility is built into them.

A goal should also be relevant . Ask yourself, “Is it important or world-changing?” My bucket/dream list includes climbing all of Colorado’s 14-ers with my family. It will be nice if we can achieve that dream but it’s not that important or relevant for life success, hence, not one of my goals.

Finally, make sure your goals are time-bound . Do you know when they will be accomplished? If not, you may very well never achieve them.

Your ability to set SMART goals will significantly increase your success in life, taking you where you want to go.

Uniting Against Evil

Mon, 11 Feb 2019 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:22-30)

In Mark 3:22–30 Jesus taught a key leadership principle after being accused of casting out demons by the prince of demons. The absurdity of such an argument should have been obvious. Any kingdom or house divided against itself cannot stand. No one would fight against his own influence. Unity is an absolute imperative for any enterprise to succeed. Opposition to the overall mission of the kingdom must be restrained and eventually eradicated. Jesus would do exactly that to the strongman of evil. A serious word of warning was also issued to anyone who opposed him with false accusations. Whoever blasphemed against the Holy Spirit would not be forgiven. In other words, to call good evil and close your heart to the Holy Spirit who invites one to change destroys any hope of entering the kingdom of God. Serving leaders oppose evil and welcome others to join them in establishing righteousness.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I ever undermine my own efforts? If so, how? How easily do I criticize other leaders? What typically motivates false accusations? Do I separate from others over minor issues of disagreement or unite with them to oppose evil?

Your Goals (Part 1)

Wed, 06 Feb 2019 10:58:56 GMT

Goals help us get to where we want to go. The reason many people fly around going somewhere, anywhere, and possibly nowhere is because they haven’t set any life goals.

John Maxwell has stated that, “On the success journey, the goals you set become your road map...and to make progress you need some kind of map—not because you’re hoping or expecting to reach some final destination, but because it shows you how to take the journey.”

I’ve often said that the journey is as important as the destination. Goals are like mile markers along the way that keep you moving in the right direction and help you achieve your life purpose.

Brian Tracy has pointed out that, “The primary cause of success in life is the ability to set and achieve goals. That’s why the people who do not have goals are doomed forever to work for those who do. You either work to achieve your own goals or you work to achieve someone else’s goals.”

I’ve often told my wife and children that if we don’t have a wonderful plan for our lives everyone else will. Either we are intentional and plan the details or others’ plans will end up usurping our priorities.

So be proactive, set some goals for your life, both short-term and long-term. I personally like to write down goals under the categories of personal growth, family/social, health/fitness , and career/ministry .

[Next week I’ll discuss the importance of setting SMART goals.]

Leading Under Stress

Mon, 04 Feb 2019 10:56:03 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:20-21)

In Mark 3:20–21 Jesus faced the challenges of a demanding mob and opposition from his own family. When he entered a certain house with his disciples, the crowds pressed against him so greatly that they were unable to eat. Upon hearing this, members from his own family considered him to be going mad and in great need of being removed from such circumstances for his own good. In their eyes, he could not meet the ongoing spiritual and physical needs of others if he did not attend to his own wellbeing. Their concern was valid but their assessment incorrect. Jesus was neither losing his mind nor requiring rescue from the multitudes. Serving leaders rise to the challenge of pressing demands knowing that sometimes great personal sacrifice is required. One’s true character is revealed under pressure. Knowing your calling from above helps you manage stress while staying focused on your mission.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How well do I cope under high pressure? What boundaries should I consider for myself to prevent future stressful situations? When should I rise to meet demanding challenges and confront them regardless of personal sacrifice? How might I respond to those who do not understand the nature of my calling?

My Values (Part 5)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 30 Jan 2019 12:05:24 GMT

I’m closing out our discussion on values with a brief look at my own along with the final piece—defining or clarifying statements.

While I could list numerous words that capture many things I value, I’ve settled on four key words that focus on my highest values and priorities: God-centeredness , Love , Leadership , and Simplicity (ranked in that order as well).

God-centeredness . A. W. Tozer once said: “What comes into our minds when we think about God is the most important thing about us.” God is the center of everything in my life. All my decisions, choices, and actions flow from what I believe about God and what he expresses through his Word.

Love comes next. When my father passed away a little over two years ago, I was struck by all the testimonies regarding Dad’s love for people. I reasoned that if I could be half as loving as my father was, I would be a tremendous success in life. I may not agree with everyone or affirm all their choices, but I desire that those who have been in my presence will know that I love them with the love of God (unconditionally).

Leadership . John Maxwell has succinctly stated, “Everything rises and falls on leadership.” I couldn’t agree more. I believe that the serving leadership model of Jesus (an others’ orientation vs. self-orientation with their best in mind) will make the world a better place. Develop leaders in all spheres of society who lead, love, and serve like Jesus and you can impact the world.

Finally, simplicity . It’s rank ordered last because I will never compromise the other three for the sake of simplicity. I’m a pretty simple guy. I like simplicity on the far side of complexity. If you can’t break down a complex problem into something simple it irritates me. Ditto for books and presentations that relish complicated concepts and do not break it down into something understandable and applicable. I don’t like clutter. I like a small, tidy home. I only have so many sets of clothes. I like to get rid of things.

Each of my values are fleshed out with five to ten defining or clarifying statements. I’ll close with this example straight out of my mission statement:

I know I am demonstrating SIMPLICITY when I…

Live a structured orderly lifestyle.
Take time to observe beauty and enjoy the simple things in life.
Value intentional serenity over constant mobility.
Communicate to be effective avoiding opportunities to impress.
Live creatively, not buying into the consumerism of our age.

[Click here for a values worksheet that helps you figure out and write down your core values. You can then plug them in to your purpose or mission statement accessible through a FREE online course found here ].

Choosing the Few to Impact the Many

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 28 Jan 2019 11:10:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:13-19)

In Mark 3:13–19 Jesus called his disciples to follow him up a mountain. The mountain afforded Jesus some time alone to pray and consider his choices. He carefully chose those he wanted, a diverse group of men that included fishermen, a revolutionary, and a tax collector. Jesus needed differing gifts, abilities, and personalities on his team. He appointed them for three things. First, they were appointed to be with him. They needed to observe his life and teaching while he mentored them. Second, they were appointed to proclaim the message of his kingdom. After watching his model, they would go and preach like him. Third, they were appointed to destroy the kingdom of darkness. They would be given Jesus’ authority to expel demons. Jesus’ leadership model was to handpick a few to impact the many. He infused them with his authority after leading by example and coaching them. Jesus understood leadership development. He spent most of his time with this select group of disciples to impact the world.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Where do I go to pray and do my best thinking before making important decisions? Who are the key people in my life that I want to go deep with or influence up close? How could I better lead by example? How might I coach and develop those under my current leadership?

Jesus’ Operational Values (Part 4)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 23 Jan 2019 16:14:11 GMT

Last week we looked at the three tempations of Christ in which he clarified his personal values. This qualified him as someone worth following. Today I want to discuss his operational values for life and ministry. They are simple, transferrable, and rank ordered.

Love God. Love People. That’s the essence of Jesus’ operational values—his response to the scribe requesting Jesus’ greatest commandment (see Mark 12:28-30). Jesus basically quoted the Hebrew Shema and covered the ten commandments with that response (Exodus 20 or Deuteronomy 5: The first four deal with our relationship with God, last six with our relationships with others).

Jesus’ operational values are transferable. If all proponents of Christianity just practiced these two commands with all their heart—what a different world we would live in!

Lastly, they are rank ordered. It’s important to note that loving God comes first, loving others, second. How can you truly love others if you don’t first love God? What type of truth will you love others with if you’re not properly aligned with God? In fact, are you really loving others if you’re not first loving God?

[Next week I will share my personal rank-ordered values and discuss the importance of defining or clarifying statements to go along with them].

Leadership Power and Motivation

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 21 Jan 2019 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:7-12)

In Mark 3:7–12 Jesus withdrew with his disciples to the edge of a lake. Large crowds followed him from all the surrounding regions. In stark contrast, while the religious and political parties had rejected him, the crowds pursued him with intensity. They sought his healing touch and compassionate teaching, which was lacking in their leaders. Evil spirits bowed down before Jesus and cried out, “You are the Son of God.” On one hand, they recognized his authority and power over them. On another hand, however, these spirits attempted to control him and strip him of his power by naming him in accordance with the idea that one has mastery over another by stating one’s precise name. Jesus commanded them not to tell others about him. He was neither trying to exalt himself or succumbing to intimidation tactics. Jesus had come to inaugurate his Father’s kingdom. He was compelled by compassion, not personal ambition.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Why do people follow me? (answer the question for the contexts of family, work, and community) Is my leadership compelled by compassion or personal ambition? How might I prohibit the latter from happening?

Your Values (Part 3)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 16 Jan 2019 12:44:00 GMT

There’s a classic story in the Bible about a most unexpected person who had to clarify his values before accomplishing his life mission. Although Hebrews 5:8 hints at this, few people realize that, like us, he had to clarify his values by walking through some serious temptations. Fast forward to the time when he showed up on a beach one day and called out to a group of fisherman to follow him. What would compel them to instantly drop their nets (financial security), abandon their families, and follow him? The answer is at the end of this post.

According to the Gospel of Matthew, Jesus’ first temptation involved turning stones into bread. We all struggle with this, right? Walking into your house to grab a bite to eat, you kick the stones under your feet wishing you could turn them into M & Ms. Of course not, and I've never been that hungry before either!

But what if this temptation is about something much deeper—instant gratification perhaps? Do what you want to do, for you, right now. Gratify your desires, run your own life, do your own thing, do whatever necessary for immediate gratification. Until we are able to deny our basest desires and choose wisely based on something greater, we will not discover our true life purpose or become someone worth following.

In the second temptation, Satan took Jesus to the pinnacle of the temple and told Him to jump off. Again, can you relate to this? Have you ever wanted to put on a superman cape and jump from the highest church steeple in town?

No, that’s never been a temptation for me, either. But what if we’re missing something deeper here? Consider this about Jesus. He had come to be a Messiah for his people. What better way to announce and prove himself (and certainly establish himself as Messiah!) than by jumping off the temple in front of all the religious top guns!

So here’s the temptation as it relates to us: use our God-given gifts, abilities, or talents to show off and make a name for ourselves—get famous! Use our power for personal glory! But again, this inward focus will certainly not result in discovering true life purpose or make us people worth following.

And the third temptation? Satan tempted Jesus to bow down and worship him in exchange for the kingdoms of this world. In other words, take a shortcut to success. We’re all tempted to take shortcuts. Cheat on our taxes (so we can give more to charity!), bypass the proper channels to get what we want, run over others to accomplish our goals—all these shortcuts will diminish our life purpose and prevent us from becoming people worth following.

So why would a few fishermen abandon everything to follow Jesus? Because he had qualified his values, making himself someone worth following.

[Click here for a values worksheet that helps you figure out and write down your core values. You can then plug them in to your purpose or mission statement accessible through a FREE online course found here ].

Overcoming Evil Through Love and Sacrifice

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 14 Jan 2019 20:38:13 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:6)

In Mark 3:6 an unlikely alliance formed between the religious leaders and the Herodians against Jesus. The latter were a politically motivated group who supported Herod and thus sympathized with Rome. Though strongly resistant to Roman rule, the religious leaders were furious at Jesus for healing on the Sabbath and joined forces with their opponents to kill him. He had exposed their motives and opposed their leadership. Their rejection of Jesus’ ministry and Messiahship combined with the political opportunism of the Herodians had lethal implications. In the end, Jesus was crucified in an attempt to terminate his influence. Though evil united to wield an enormous power, it ultimately yielded to the greater force of good. Without positional control or earthly authority, Jesus confronted and destroyed the source of evil’s power through his death and resurrection. The religious and political parties were thwarted by love and sacrifice.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Have I ever had forces of evil attempt to terminate my influence? Did I identify the power of evil behind those wielding it or did I misplace my attention and focus? How might I sacrifice or show love when encountering evil?

Your Values (Part 2)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 09 Jan 2019 23:41:52 GMT

Several years ago I experienced Disney World with my daughter Courtney. It didn’t take us long to discover that Walt Disney was very intentional about creating a place where guest happiness (their vision) is paramount in an amazing environment characterized by efficiency, safety, and courtesy.

When Walt Disney started theme parks, he knew how to excite people. He had a clear vision: “We are in the happiness business—we make magic!” His picture of the future was driven by his mission to keep the same smile on people’s faces when they left the park as when they had entered. He didn’t care whether a guest was in the park two hours or ten hours— “just keep them smiling.” His vision and mission were accomplished by paying close attention to “ four keys ” or values: safety, courtesy, the show, and efficiency—and in that order. (It’s important to note that if you have more than five values you probably won’t focus on any.)

Disney recognized the importance of having these keys or values rank-ordered or followed according to priority status. For example, if those working at the entrance turnstiles were courteously and efficiently welcoming people to the “Disney show” and suddenly heard a scream inside the park, they were to drop whatever they were doing and attend to the person in physical danger. For Disney, safety had to come first. Otherwise people would no longer be smiling, including those at the turnstiles waiting to get in (I mean, who wants to enter a park where danger lurks and those in charge care little about it) !

Efficiency is important—no one is happy in super long lines—but not at the expense of courtesy. And a substandard show for the sake of efficiency also won’t yield happy customers. All four are Disney values with the potential for conflict, depending on the situation. Hence the necessity of rank-ordering.

Jesus had rank-ordered values when proclaiming his kingdom on earth. Next week we will look at those and discuss why it was also important for him to have them rank ordered. (Please email me at luke@lukekuepfer.com or post in the comments below if you think you know what they are...I’d love to hear from you!)

[Click here for a values worksheet that helps you figure out and write down your core values. You can then plug them in to your purpose or mission statement accessible through a FREE online course found here ].

Opposed to Evil

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 07 Jan 2019 10:27:53 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 3:1-6)

In Mark 3:1–6 Jesus healed a man with a withered hand while his antagonists looked on with displeasure. The text notes that they were looking for a reason to accuse Jesus. Rather than avoid conflict, however, Jesus brought the disabled man to the front of the crowd. Looking around at his detractors in anger, with deep distress at their stubborn hearts, he completely restored the man’s hand. His anger was justified by his compassion; it was certainly not an issue of injured self-concern. Any form of evil that either inhibited a person’s quality of life or lurked in the hearts of those desirous to prohibit its destruction caused a righteous indignation in Jesus. The Greek tense indicates that Jesus’ anger was only momentary in contrast to the continuous distress he felt over their hardness of hearts. Serving leaders are fervently opposed to evil, looking for opportunities to expose and destroy its diabolical grip on people’s lives.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What riles my spirit? Do I tend to avoid conflict at all costs or engage in it when the need arises? What defines evil? In practical terms, how might I expose and destroy its diabolical grip on others’ lives?

Your Values (Part 1)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 02 Jan 2019 13:06:27 GMT

In China there’s a certain species of bamboo, that, in the first four years after it has been planted, remains a tiny shoot. You water, cultivate, weed, and nurture the shoot, but it remains seemingly unchanged. In the fifth year, however, something amazing happens. This tiny shoot suddenly leaps to towering heights of over 80 feet. As you probably guessed, in the initial stages all its growth went underground in the root system. Once its roots had developed, its growth went above ground and the results were highly visible.

You too, will need to expend great amounts of energy developing the hidden character of your heart and personal integrity before you will see visible results in your public life. This speaks to your values, which are internal. Values are the non-negotiable priorities in life that define your character because they guide your decisions and behavior.

Most of us like to see instant results. Sometimes we slap on a bandaid for a quick fix. But as Opera singer Beverly Sills once said: “There are no shortcuts to any place worth going.” Character and credibility are built over time on the foundation of core values.

As you enter this New Year, consider this VALUES WORKSHEET that helps you figure out and write down your core values. You can then plug them in to your Purpose or Mission statement accessible through a FREE online course .

Purpose over Protocol

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 31 Dec 2018 12:08:50 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:23-28)

In Mark 2:23–28 Jesus confronted the religious leaders who had criticized his disciples for picking a few heads of grain on the Sabbath. While the law forbid harvesting on the day set aside for rest, these leaders had completely missed the point. The law had been established to ensure that masters didn’t become greedy or overwork their servants. Everyone was given time on a weekly basis to rejuvenate both spiritually and physically. In fact, the Sabbath day practice was established for humanity’s wellbeing. The religious leaders, however, gave precedence to ritual over needs. They were not guided by love, the intent of God’s law. Serving leaders are always careful about establishing and implementing protocols. They remain focused on their mission by appealing to the purpose of a rule rather than to the rule itself. Don’t let rules, rituals, or protocols hinder the ultimate law of loving service. Provide rather than prohibit.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Have I ever experienced leadership that emphasized rules and protocols at the expense of my wellbeing? How about the opposite? If the latter, what damage was done by not observing the rules’ requirements? As a leader, how might I establish and implement a necessary rule or protocol that ensures its purpose is never compromised?

Happy New Year!

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 28 Dec 2018 20:35:10 GMT

Thanks to all of you for reading my blogposts this year. It was a huge undertaking to consistently prepare three posts per week; I've been so grateful to many of you who have responded with encouragement to keep writing. I've been very intentional to keep them short and practical and will continue to focus on that in the New Year. My goal is to add value to your journey!

If you have any friends or colleagues that would benefit from these posts please point them via email, social media, or text (pony express works too!) to http://lukek.me/se . Also, if you have any topics you'd like me to tackle in the New Year please send them to luke@lukekuepfer.com .

I'm hoping to release an online Serving Leadership course for personal development in the first quarter of 2019. I'll keep you posted. And don't forget my FREE online course — PURPOSE —which will help you write up a personal mission statement and truly thrive while achieving your life purpose in 2019.

PURPOSE: A Free Online Mini Course = Your Mission Statement

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 26 Dec 2018 13:13:19 GMT

In life we often fear the future, its mysterious outcomes, including both failure and success. Discover true freedom and fulfillment by discovering your life purpose, intentionally leading yourself, and proactively setting parameters that will help you achieve that mission.

This is why I’ve designed a purpose statement just for you. Fill it out, and it will become a guiding compass—one that can help you define and clarify who you are, whose you are, and what the best course of action is for a person designed with your specific skill set and calling. I invite you to join the great adventure, set aside time to work on your purpose statement, and begin living the life you were meant to live.

This Online Course Includes:
- Four short videos (each one is 3-5 minutes in length)
- A 10-page purpose/mission statement template (fill-in-the-blank PDF)

Click HERE for this FREE online tool!

Merry Christmas from the Kuepfers!!!

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 24 Dec 2018 11:53:14 GMT

Our Family is Expanding!

We are excited to announce that our family will include a son-in-law on June 15, 2019. Both Brittany and her man will continue as full-time students at Ohio State while working and staying involved in their local international community (Riverside Drive, Columbus). We are excited to welcome Josiah into the family!

FUTURE PLANS
Besides adding a family member, other big changes are taking place. After finishing up her time at YWAM in June, Courtney transitioned to Rosedale Bible College in September. In January she will travel to Spain for a 6-week cross-cultural study term before returning to the RBC campus in Ohio to finish out her semester. Jamin will be graduating from high school (his senior night below) in the spring and is heading to college on a soccer scholarship next fall. At this point he is looking at pursuing a degree in kinesiology with a future in sports medicine. As parents we're staring seriously at the reality of an empty nest and possibly another move. Pray for us to have clarity from God as we consider our next steps. We wish you Christmas and New Year's blessings to the max!

Your Picture of the Future

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 19 Dec 2018 13:49:05 GMT

In “Alice in Wonderland,” Alice came to a fork in the road and asked the Cheshire Cat for direction. The cat responded, “Where are you going?” to which Alice answered, “I don’t know.” The cat very succinctly replied: “Then it doesn’t matter which way you go.”

Here’s something for serious consideration: If you aim for nothing you will hit it every time! (Common sense that is not commonly understood or acted upon.)

Last week I mentioned your need for a picture of the future—beginning with the end in mind. In this post I want to emphasize that your picture of the future will determine both the direction and the quality of your life’s journey.

Direction because of where your goals point. Aiming at what is truly valuable will determine a future of joy and pleasure. If you ultimately value relationships you will not compromise those nearest and dearest to you to accomplish other goals. (I’ll discuss personal values more in a future post.)

Quality because what you think is a perfect future will largely determine how you live your life. If you prioritize fame and wealth you may very well put others down or climb over them to reach your dreams. Your journey will most likely be marked by frustration, loneliness, sleeplessness, and a host of other negatives that go along with such a pursuit.

So where do you want to be at the end of your life? What do you want your children and grandchildren to say about you and eventually remember about you? Your legacy will closely resemble your picture of the future.

[Click here for a FREE online tool I’ve designed to help you figure out your picture of the future.)

Changing or Upgrading Systems

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 17 Dec 2018 13:57:21 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:21-22)

In Mark 2:21–22 Jesus discussed the challenge of changing from an old system to a new one. He compared the current religious system with an old wineskin that would burst if the new wine of his kingdom was poured into it. Because old wineskins had already swelled to capacity from the fermenting wine, pouring in new wine would push them past the breaking point. Making a significant upgrade without changing the entire system basically could not be done. New wineskins were needed. Those who are invested in an old system, who also may have helped design it, will push hard to protect what they’ve supported and built. When old rigid forms need renewal, great loss can occur through splits and divisions as leaders fight to protect their positions and ideology. Serving leaders introduce change for the good of everyone by letting go of the old and embracing the new. Like Jesus, they teach and model new systems to expose the inferiority of old systems.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Have I ever witnessed “new wine” poured into “old wineskins?” Is embracing change typically easy or difficult for me? Why? Do I believe that while the truth never changes, the systems in which it is presented might need to change in order to preserve it? Have I invested in or designed any systems or structures that I would not want to see changed?

[NOTE: As some of my most recent material, I can offer an entire workshop on the subject of CHANGE in person or via video on a USB drive. Contact me at luke@lukekuepfer.com for more information.]

Beginning with the End in Mind

luke@lukekuepfer.com (Luke Kuepfer) — Thu, 13 Dec 2018 02:17:41 GMT

Supreme Court Justice Oliver Wendell Holmes found himself in quite a predicament one day, according to a story I once heard. Apparently Holmes had misplaced his ticket while traveling on a train. He searched for it, obviously irritated, as the conductor stood by waiting. Finally the train official told Holmes, “Your Honor, if you do not find your ticket, you can simply mail it to the railroad. We know and trust you.” Holmes replied, “I am not so concerned about your getting my ticket. I just want to know where I’m going.”

Justice Holmes had forgotten where to get off his train. So consumed with the present—perhaps a pressing case—he had forgotten his future destination.

Beginning with the end in mind is where we all need to start. Call it your picture of the future—a predetermined idea and vision of where you would like to end up in life. In other words, like Justice Holmes, where do you want to get off “your train?”

Many will say, “Heaven, heaven, heaven.” But what about some final “destinations” on earth that will ensure heaven here as well as at the end of your life’s trajectory?

For example, where do you want your marriage to end up? In “Rocksville” or “Committedville?” Are you doing what it takes today to have a loving and fulfilling marriage in the future?

Where do you want to end up relationally? In “Lonelyville” or “Friendsville?” Is the way you are treating others today going to result in a destination where you will be surrounded with ongoing support and companionship?

And where do you wish to get off financially in the future? In “Richville” or “Contentedville?” The way you view money, generosity, and retirement today will influence your future destination.

A Time to Celebrate

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 10 Dec 2018 14:50:13 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:18-20)

In Mark 2:18–20 Jesus was asked why he didn’t fast with his disciples like John’s disciples or those of the religious leaders. John the Baptist’s sobering message calling people to repentance in preparation for Christ’s coming was reason enough for fasting. The religious leaders, however, fasted to impress the people with their holiness. Jesus was concerned with right motives. He certainly believed in fasting; other Gospel writers mention his 40-day fast in the wilderness. Alluding to a wedding feast, Jesus pointed out that people never fast when the bridegroom is present. In fact, in the Jewish culture people were not allowed to fast, show sorrow, or work too hard over such a time of celebration. Jesus disciples were to rejoice and celebrate while he was with them. The time was coming when he would be taken from them and then they would fast. Serving leaders celebrate with their people.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Is it difficult for me to take time to celebrate either personal success or success with others? If so, why? What are some specific forms of celebration? Do I believe in having fun with the people I lead? If so, how could I solicit some creative ideas to make life and work more enjoyable?

Breaking Free of the Gravity Zone

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 05 Dec 2018 10:48:24 GMT

“One small step for [a] man, one giant leap for mankind.” Those were the words of Neil Armstrong as he stepped off the lunar module and onto the moon, July 20, 1969.

It had taken a massive amount of preparation, collaboration, and resources to accomplish this mission. It also took tremendous energy to get man to the moon and back.

At what point of the journey, however, did it take the most energy? The quarter million miles to the moon? Orbiting the moon once it arrived? Or returning to earth? Actually, none of these. In fact, when the lunar module separated from the command module to go down and survey the moon, one astronaut commented that the energy it took was “less than the breath of a baby.” More energy was spent in the first few minutes of liftoff from earth than was used in half a million miles for several days, providing us with a powerful metaphor. It takes the most energy in the beginning to break out of the gravity zone of deeply embedded negative habits, mediocrity, status quo achievements, and default tendencies that are currently holding you to little or no growth in your life. But once you take the plunge, or according to the metaphor, expend the energy to launch yourself out into a universe beyond your tiny world—you will experience a life of positive change, growth, fulfillment, and joy. Do whatever it takes TODAY to break free of your gravitational zone.

So here’s some questions as we approach the end of another year:
1) Which conferences will you attend or books will you read in the coming year that will challenge your thinking and bring about the desired change?
2) Who will keep you accountable to your life goals or who will you actively seek out as a mentor in 2019?
3) Where and when will you record your plans? Research shows that writing things down help significantly in the achievement of your goals and dreams.

[“Launch” today by clicking here for a free online tool I’ve designed to help you figure out and attain your life purpose.)

Investing in the Right People

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 03 Dec 2018 13:17:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:15-17)

In Mark 2:15–17 Jesus had dinner at Levi’s house with tax collectors and sinners, much to the chagrin of the religious leaders. Why would Jesus socialize with such sinners? Why would anyone invest time, energy, or interest in those whom society despised for being traitors to their beloved homeland? Not only had tax collectors defected to oppressive Rome by collecting its taxes but also they had overcharged their own people to enrich themselves. Jesus saw beyond their culture of cheating. He saw them not for what they were but for what they could become. However, he also was very aware that he had nothing to offer the self-righteous or self-satisfied. Only self-confessed sinners and those hungry for transformation were candidates for his enterprise. Serving leaders do not waste their time attempting to convince the arrogant and self-fulfilled to participate in their mission. They invest in those open to truth and willing to change.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What types of people do I typically avoid? With whom do I find it easy to spend time or make an investment of energy and resources? Do I typically see people for how far they’ve come or for how far they still need to go? Are both necessary? If so, why?

Getting or Giving

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 28 Nov 2018 12:06:05 GMT

Last week I talked about discovering God’s will and joining Him rather than seeking His will for our lives. Our pursuit is misguided when we make life primarily about us.

This requires a huge paradigm shift in our thinking. And we’re not just talking about rearranging the office furniture or changing our schedules. Sportscaster Harry Kalas once introduced Philadelphia Phillies outfielder Gary Maddox with: “He’s turned his life around. He used to be depressed and miserable. Now he’s miserable and depressed.”

A complete reorientation shifts our perspective from self to others, from the temporal to the eternal, and ultimately from short-lived happiness to enduring joy. It recalibrates our focus from what we get out of the world to what we add to it. And more to the point, it measures success in terms of developing people versus using them for self-advancement or personal benefit.

Robert K. Greenleaf, founder of the modern servant leadership movement and the Greenleaf Center for Servant Leadership, once asked some questions that test the true nature of servant leaders: “What is the effect on the least privileged in society? Will they benefit or at least not be further deprived?”

Greenleaf firmly believed that servant leaders must focus primarily on the growth and well-being of people and the communities to which they belong. And I believe that everyone thrives in a world defined more by giving than by getting. Perhaps that’s why Winston Churchill once said, “We make a living by what we get; we make a life by what we give.”

Sacrificing for Significance

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 26 Nov 2018 14:57:38 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:13-14)

In Mark 2:13–14 Jesus called Levi, a tax collector, to follow him. Walking beside a lake with a large crowd following him, Jesus focused his attention on one man, a despised collaborator with Rome whom everyone hated. Like others who worked for the oppressive regime, Levi had cheated his fellow citizens while collecting their taxes to enrich himself. However, he got up and followed Jesus immediately. It was a huge sacrifice. His was a lucrative job, and there were many who could replace him immediately. While the other disciples could always go back to fishing if things didn’t pan out, Levi could not. He risked everything with his decision. Captivated by the compelling teaching and vision of Jesus, he left it all. Never forget that anything of significance requires sacrifice. For Levi, Jesus was someone worth following, worth sacrificing all financial security and personal wealth. Serving leaders are defined by a compelling mission worth following.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: When have I sacrificed for something significant? Have I ever taken a risk or gone against common sense to achieve something of eternal value? What decisions should I make today that will focus me more on what’s eternally significant?

God's Will

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 21 Nov 2018 20:29:26 GMT

We often ponder the wrong questions. We typically ask, “What is God’s will for my life?” rather than, “What is God’s will for the world?” Perhaps we need a huge paradigm shift in our thinking.

Consider the first question. It’s as if we expect the sovereign God of the universe to stop “spinning all the plates” of critical importance to focus on one solitary figure—me—and answer that question. After all, everything hangs on us, right? News flash—it doesn’t. Life is not ultimately about me. And this is not diminishing Sovereignty’s love for me or His purpose for my life. It’s actually quite the opposite. His love for me is demonstrated through redemption, making a way for me to return to “the garden.” Ultimately my purpose is found in Him. Apart from Him and all that emanates from Him we cannot exist. Without Him we are nothing!

So look at the second question—the better question. What is God’s will for the world? God has a purpose for all creation, and more to the point—for His special creation made in His image—us. So why not join God in re-creating our broken world, becoming His hands and feet? Why not figure out His will for the world and join him in its redemption?

God’s will for our lives is that we discover His will for the world and join Him in accomplishing it! Unite with Him in restoring the garden and returning humanity to it. In light of last week’s post, therein lies the secret to discovering real significance.

Authority's Basis and Limits

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 19 Nov 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:6-12)

In Mark 2:6–12 Jesus demonstrates his authority over sin, much to the indignation of the religious leaders. “He’s blaspheming,” they thought. “Who can forgive sins but God alone?” That’s exactly the point. Jesus was the Son of God; his authority was rooted in whom he represented. His greatest purpose in coming to earth was to deliver humanity from their root problem, sin. He didn’t need a designated title or position from some human authority like the religious leaders did. His power and authority came from his Father—his Audience of One. While only God has the power to forgive sins, true authority still stems from whom you represent, not from a positional title. Serving leaders speak and act on behalf of their Audience of One. Their power, authority, and influence are based on whom they are in Christ. As more of your character and life work points to him, your influence and authority will increase.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: How much power and authority do my current titles and positions grant me? What are the limits of my authority? Can I pursue and increase my authority or is it only bestowed upon me? How could I practically increase my influence within my given roles of leadership?

The Search for Significance

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 14 Nov 2018 10:35:04 GMT

Three men were once discussing what it would mean to arrive in life and for some reason it turned to politics. The first man thought it would involve an invitation to the White House to have coffee with the president. The second man disagreed slightly, stating that one had only arrived if the phone rang while having coffee with the president and the latter ignored it to show preference to your visit. The third man jumped in with, “No, you guys don’t get it at all...it’s if you’re having coffee with the president, the phone rings, and he picks it up and says, ‘Here, sir...it’s for you!’”

Benjamin Franklin once said: “Many people die at twenty-five and aren’t buried until they are seventy-five” and William Wallace in the movie Braveheart pointed out that, “Every man dies, not every man really lives.”

Every life was made for significance, to contribute something to the human story—to make the world a better place. What a tragedy then for one to allow the adversities of life or everyday pursuits of basic survival to stamp out that God-given instinct. We were made to believe, to create, and to sustain a vision put deep within our souls. And that vision is much greater than some base, self-serving purpose.

In one sense, we are tools in the hands of the Almighty placed on the earth at a certain time, in a certain place, for a certain reason (see Acts 17:26). Just as your hammer or shovel are designed not for themselves but to accomplish a certain objective, so you and I are not about ourselves but created to achieve a higher purpose.

The reason many people don't discover true significance is because their aims are too low. They think purpose is about themselves and thus make life about them. Unfortunately, self-serving people focus on temporal fulfillment and often do not leave a positive legacy. In contrast, those who seek something greater than themselves can have lasting impact for generations to come.

[Next week I’ll look at the question, “What is God’s will for my life?” and discuss it’s misguided emphasis.]

Catch People Doing the Right Thing

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 12 Nov 2018 10:50:03 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:3-12)

In Mark 2:3–12 Jesus forgave a man’s sins and cured him of paralysis based on his friends’ faith. Four men, seeking to help their paralytic friend, had attempted to break through the crowd surrounding Jesus. With every way blocked on the ground, they proceeded to the housetop, dismantled the roof, and lowered their paralyzed friend down to Jesus. After forgiving the man’s sins, Jesus set him free from his paralysis. The text notes that the faith of this man’s friends was the catalyst for his cure; they had taken extraordinary measures to bring the paralyzed man to Jesus. These dedicated men did for their friend what he was unable to do for himself. They believed and acted on his behalf. Consequently, their friend stood up, took his mat, and walked home healed. Serving leaders, like Jesus, “catch people doing the right thing.” Thrilled by expressions of faith in action, they reward the compassionate.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: When have I, like the four friends of the paralytic, served someone else who could not help him/herself? What might it cost me to deeply care for others? What are some practical ways I could “catch people doing the right thing”?

Going Where You Want to Go

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 07 Nov 2018 12:15:27 GMT

Whenever you board an airplane, you always have a destination in mind. So did Captain Sullenberger on January 15, 2009 when he was piloting US Airways flight 1549 from New York’s LaGuardia to Charlotte, NC. There was never any intention of ending up in a river. History tells another story , however—a miraculous controlled landing on the Hudson River.

Now imagine boarding a flight and shortly after takeoff you hear the following announcement from the captain: “Ladies and gentlemen, welcome on board...we’re so glad you joined us. Instead of heading toward our intended destination we’ve decided to fly around for awhile until our fuel runs out, going everywhere, anywhere, and possibly nowhere. Please sit back, relax, and enjoy the flight.”

I guarantee you’d forget about finishing your sodoku or crossword puzzle, talking to your new friend across the aisle, or anticipating the onboard flight service. You’d probably get busy looking for a parachute and a way to jump out of that aircraft!

Such a flight plan is both ludicrous and dangerous. Yet, as Tom James once said: “Most people spend more time planning their grocery shopping than designing their future.” In other words, most of us have not put serious thought into planning our future around our life purpose. We have grocery lists but no purpose lists.

The “flight path” for our lives—going where we want to go—is probably the most important plan for us to figure out. This is not just about our destination, however, but also about the journey. Beginning with the end in mind is important but so is the quality of our journey.

[In future posts we’ll continue discussing numerous issues surrounding this crucial and essential topic.]

Dealing with Root Issues

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 05 Nov 2018 11:51:25 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 2:1-5)

In Mark 2:1–5 Jesus entered his hometown and preached the word in a very crowded house. When a paralyzed man showed up for healing, Jesus told him that his sins were forgiven rather than pronouncing him cured. By preaching the word and addressing sin, Jesus went to the root of humanity’s problems. The text notes that there was no room left, even outside the door. People were hungry for truth. Many still are. They want leaders who won’t ignore the issues or lessen reality. Serving leaders would do well to always speak truthfully, dealing with root problems. While Jesus ultimately released the man from his paralysis, he first addressed the most critical need in his life: forgiveness of sins. While serving leaders are concerned about performance issues, their primary focus should be on something much deeper. We know that all deficiencies stem from heart issues. Therefore, deal with those first.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Why is it easy to avoid dealing with root issues? If many people are hungry for the truth, why do I still sometimes struggle with sharing it? What might I first need to deal with in my life before addressing an issue with someone else? How might I connect performance concerns with matters of the heart?

Listening with Your Ears, Eyes, and Heart

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 31 Oct 2018 14:05:48 GMT

Last week I defined empathic listening in terms of playing the role of an interpreter. This week I'd like to look at another key to empathic or empathetic listening—using your entire being. In other words, listen with your ears, eyes, and heart.

Listen with your ears, for words are important as well as how those words are expressed. Listen with your eyes, for with those you catch far more than is being expressed through one’s words. Listen with your heart, for it’s here where you form ultimate meaning and interpret what is being communicated.

Always have a caring attitude when listening. You may have heard it said: “People don’t care how much you know until they know how much you care.” Empathic listening does not mean that you are agreeing or disagreeing. It simply means that you have the sincere desire to understand the other person…to get on the same level with them…to feel what they are feeling…and to sincerely care and understand. Do not agree, disagree, or offer solutions—simply seek to understand. This is the big goal of empathic listening.

Stephen R. Covey once observed, “The one who listens does the most work, not the one who speaks.” How true—listening is hard work! Always seek first to understand before you seek to be understood. Value another individual through empathic listening. You will make the world a better place.

[This wraps up my series on dialogue and empathic listening. If you have something you'd like me to write about please submit it to luke@lukekuepfer.com .]

Avoiding the Spotlight

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 29 Oct 2018 12:39:22 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:43-45)

In Mark 1:43–45 Jesus warned a man he had healed of leprosy not to broadcast the news of the miracle. Instead, Jesus instructed him to go to the priest and offer the sacrifices prescribed in Jewish law for cleansed lepers. Jesus did not want to offend the priests or violate the laws of society. He desired to stay out of the spotlight and point everyone toward his Audience of One. The cured leper, however, found that directive impossible to obey. He proclaimed the news everywhere, causing Jesus to withdraw from the public sphere. “Yet,” notes the text, “people still came to him from everywhere.” Leaders who enjoy the spotlight are motivated by self-fulfillment and pride. It doesn’t take long for people to see through their self-serving altruism and to withdraw their support. In contrast, serving leaders who truly exist to serve others seek anonymity or find ways to deflect praise. Their humility is compelling with far-reaching impact.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I enjoy the spotlight? Do I ever intentionally avoid it for the right motives? Is there a time and place to be in the spotlight? How might I graciously accept a compliment yet maintain humility when praised for a job well done? When is it appropriate to deflect praise?

Empathic Listening: Playing the Role of an Interpreter

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 24 Oct 2018 00:00:00 GMT

One great way to define empathic listening is to consider the role of an interpreter. If you have ever communicated through an interpreter or translator you know the importance of capturing the essence of what is being said and understood. Interpreters work very hard at accurately reflecting what others are communicating despite language barriers.

One of the biggest goals in empathic listening is to understand the exact meaning of what is being communicated. Sometimes wrong words are used or implications made that may not be accurate. You need to be discerning, not always taking the literal meaning of words but rather grasping the essence of what the communicator is attempting to get across to you. As an empathic listener, you attempt to comprehend the full and accurate meaning of what the speaker is trying to express.

Here is a link for a humorous video ("Language in Context") that depicts what happens when an interpreter gives literal meaning to the communicator’s message. My friend Jon and I first did this humorous skit at a staff event in Thailand many years ago. As demonstrated, the interpreter gets almost everything wrong. (Let's all hope that somebody eventually had the chance to straighten out this preacher's terrible theology!)

Again, as an empathic listener you should never nail a person down for what they are literally saying. Rather, capture what’s also behind their words. Play the role of an interpreter.

[Next week we'll discuss the importance of compassion in empathic listening while not necessarily agreeing with what is being communicated.]

Risking Your Reputation to Serve

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 22 Oct 2018 12:10:04 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:40-42)

In Mark 1:40–42 Jesus healed a leper after being asked if he was willing to help. He certainly was willing to heal the man; in fact, Jesus reached out and touched him, something that would have made him instantly unclean. He was setting a precedent for what he would do in taking on the sins of the entire world, becoming a curse by hanging on a cross to destroy the curse against humanity. The leper was cured and relieved of the stigma attached to his former condition. The text notes that Jesus was indignant. Perhaps he was upset with the ravages of disease or the unfair quarantine that society imposed on lepers. Serving leaders are willing to get involved in difficult situations, even to the point of being unfairly criticized, for the benefit of others. Motivated by compassion, they serve the outcast and delinquent regardless of any sentiment that it may be an unwise use of their time or resources.

KEY QUESTIONS: Have I ever done the right thing at the risk of being incorrectly perceived by others? If so, what was the long-term outcome of what I did? Do I ever experience righteous indignation/anger toward injustices committed around me? Am I willing to sacrifice time, energy, or resources by getting involved in righting the wrongs of the world?

Practical Tips for Better Listening (Part 4)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 17 Oct 2018 12:04:12 GMT

To become a better listener learn how to periodically summarize what the speaker is saying and guard against reacting to criticism.

A good listener reflects back to the person who is speaking to them what they are hearing (“So what you’re saying is that…”). This communicates that you are paying attention and really trying to understand what they are saying. It also ensures that you are hearing the other person correctly. Periodically summarizing helps build relational capital and wins for the listener the right to be heard on something they wish to communicate back.

Lastly, acknowledge criticism without reacting. This can actually pave the way toward reconciliation if that is necessary. Acknowledging criticism communicates that you value their input and are willing to evaluate what is being said. On the other hand, reacting simply erects higher walls.

Stephen R. Covey once said, “Everyone’s life is so singular, so unique. Who will listen to understand that uniqueness?” When you and I take time to listen we are valuing each unique individual made in the image of God. Furthermore, we are opening up ourselves to learn something new, and if nothing else, developing character while blessing another human being.

[Next week I’ll take a deeper dive into the meaning of empathic listening.]

Staying Aligned with Your Mission

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 15 Oct 2018 16:08:25 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:35-39)

In Mark 1:35–39 Jesus woke up early in the morning and went out to a solitary place to pray. The prior evening the entire town had gathered for healing and deliverance. Though quite tired, Jesus sensed his need to align himself with his Audience of One , which seems quite evident when his disciples found him later that day. “Everyone is looking for you!” they exclaimed, perhaps exasperated that their healer-leader had left them with a waiting room filled with the sick. No doubt Jesus’ fame from the day before had them ready to launch a full-scale healing crusade. They wanted to share in the glory and excitement. Jesus had other plans; he had heard from his Father during his time of solitude. “Let us go somewhere else—to the nearby villages—so I can preach there also,” Jesus informed them. “That is why I have come.” Serving leaders stay aligned with their core mission. Otherwise the good can replace what’s best .

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do I schedule regular times of solitude to recalibrate and align with my vision, mission, and values? Has the applause of others ever driven my decision making? Have I ever sacrificed what is best by doing something that was only good?

Practical Tips for Better Listening (Part 3)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 10 Oct 2018 00:00:00 GMT

Two more practical tips for better listening are removing distractions and finding the right context for your conversation. Both of these are very practical and often easy to accomplish.

In terms of distractions, simply remove them, shut them off, or find another place for your conversation. That means turning off your phone (Yes, shut if off! Putting it on 'silent' allows periodic buzzing to still distract you) , the Xbox One, TV, or any other source of noise and visual hindrance. It might mean moving away from a window, or repositioning yourself at another angle to the speaker. It also means stopping what you’re doing and giving the speaker your full attention.

Finding the right context for your conversation is also important. Depending on what you’re discussing you may wish to schedule an appointment at a certain location where you can give the speaker your full attention and sufficient time. Some coffee shops are more favorable than others in terms of privacy or quietness.

Sometimes it’s also important to find a neutral place for your conversation, especially if it’s between a superior and a subordinate. A CEO’s office, for example, may be seen as the king’s throne room—an intimidating environment not so conducive for honest, heart-to-heart disclosure or for solving relational problems. So depending on the context of your conversation, you may want to go somewhere else besides your office.

[Next week I'll look at two more practical tips for better listening.]

Prioritizing Focus for Permanent Change

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 08 Oct 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:29-34)

In Mark 1:29–34 Jesus inadvertently launched a healing campaign, starting with Simon’s mother-in-law. When her fever instantly disappeared, the news spread like a wildfire. The text notes that the whole town gathered at the door to be cured of various diseases and to have demons driven out. Jesus had certainly come to heal the world. But he had come to serve the best interests of people by revealing his authority over all sickness, whether spiritual, physical, mental, or emotional. By preventing the evil spirits from speaking about him, Jesus showed his ultimate authority and power. Their aim was to direct everyone exclusively toward the physical benefits they could receive from Christ. Jesus had come ultimately to serve the world by freeing it from sin’s guilt and power. Focusing only on the visible issues would have treated the symptoms of the world’s problem. Serving leaders must deal with the hidden, underlying issues for permanent change.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Am I ever seduced by what works in the short term but fails to achieve permanent change? When does personal ambition get in my way? What are some visible issues that have my attention that may be preventing me from dealing with real underlying issues? Why is it sometimes difficult to serve people with their best interests in mind?

Practical Tips for Better Listening (Part 2)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 03 Oct 2018 00:00:00 GMT

Last week we looked at becoming a more active in listening by asking good questions and seeking clarification. Today I'd like to discuss a few more tips such as reflecting feelings, using alert body language, and sustaining eye contact.

First, reflect feelings. People's feelings about issues are usually much more powerful than their thinking or reasoning about them. So acknowledge their emotional side by saying something like, “I can tell that you’ve been deeply impacted by this issue. Tell me why you feel so strongly.” Allowing them to express their emotions gives you a deeper connection with them.

Second, use alert body language. Assuming a slouching position, allowing your eyes to wander, or leaning back in your chair with your arms crossed communicates distinterest at best and defiance at worst. So maintain an attentive posture. If you’re seated, lean forward slightly. This will signal to the speaker that you are interested in what they have to say. And smile—encourage the speaker with warmth and genuine interest.

Third, sustain eye contact, especially in a North American context. Allowing your eyes to wander makes the person speaking to you think you’re disinterested. It also comes across as disrespectful.

Simple, practical tips, yet these can make such a difference in improving your listening skills. Consider how much you appreciate people listening to you when they look at you, lean in to catch every word you say, and engage you on an emotional level.

Commanding vs. Demanding Respect

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 01 Oct 2018 14:30:57 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:23-28)

In Mark 1:23–28 Jesus’ authority is so evident that evil lesser powers cried out in fear. The man possessed by the evil spirit also identified Jesus as the Holy One of God. Jesus obviously had a presence about him that commanded respect. He didn’t demand it or seek a confrontation. Rather, his life exuded a powerful influence that garnered instant respect from those who recognized it. In sharp contrast, the religious leaders had not forced an encounter with the possessed individual who frequented their synagogue. The people in fact, discerned the difference between their authority and that of Jesus; they quickly spread the news about Jesus all over the region. Leaders who demand respect rarely get it; they’re not deemed worthy of receiving honor. Serving leaders have real influence, however, not because of titles or positions of stated authority, but rather because their lives bring life, freedom, and transformation to others.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Who have I observed that demanded respect? Commanded respect? Have I ever experienced the atmosphere in a room changing when someone with authority entered? If so, how would I describe their presence? What might I do in practical terms to increase my authority and respect?

Practical Tips for Better Listening (Part 1)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 26 Sep 2018 14:05:48 GMT

In past number of posts we’ve looked at a number of barriers to effective listening. This next series will focus on some very practical tips to becoming a better listener.

First, on becoming a more active listener. This means getting involved in the discussion. Listening is not a passive exercise. Show the speaker that you are engaged and interested by asking questions. The best ones are open-ended and probing questions like, “How did that make you feel?” And then listen to their response—empathically of course! Open-ended questions keep the conversation going and allow it to go deeper.

Seek clarification. At the appropriate time in a conversation you might say something like, “Let me tell you what I’m hearing you say…tell me if I’m right or wrong.” This does two things. First, it stops the speaker from one-way communication. It ensures that you, the listener, are keeping up and not getting overwhelmed with too many words. Second, it reveals to the communicator that you have been listening and are on track with what is being said. If you’re off, then the speaker is alerted to restate their point until it is clear.

Asking questions and then seeking clarification shows the other person that you’re really trying to hear him or her out and are understanding what is being communicated.

The Basis for True Authority

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 24 Sep 2018 13:57:34 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:21-22)

In Mark 1:21–22 Jesus taught with authority unlike the teachers of the law. Rabbis and scribes were known to pontificate on non-biblical traditions rather than remain focused on the text. They would appeal to the teaching of others to support their point of view, like the name-dropping that often happens today. Motivated by self-elevation, their opinions were not always in agreement with scripture. Not so with Jesus. He didn’t need to quote a superior. He taught as a spokesperson for God, his Audience of One. Jesus’ authenticity was evident; his walk matched his talk. His message brought life rather than legalism. Based on the truth of his eternal word, Jesus proclaimed and lived out the values of scriptural compassion, mercy, purity, humility, and integrity. Ultimately his willingness to lay down his life for others rather than exploit the public for personal gain or significance made him a leader worth following and worth listening to.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: On what is your authority based? How far will your title or position take you? Where does your walk not match your talk? In what ways could you become more of a leader worth following?

Leaders Worth Following Have a Compelling Mission

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 17 Sep 2018 16:34:31 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:17)

In Mark 1:17 Jesus issued a compelling invitation to some fishermen along with an intriguing vision for their future. “Come, follow me,” Jesus told them, “and I will send you out to fish for people.” It was a simple call to come and live with him, to observe his life model and embrace his teaching. In their Jewish context it was how rabbis instructed their students and passed on their worldview. It required these fishermen to leave behind their financial security and the familiar. They knew how to fish for fish, but now they would fish for people. This new mission would exchange the dangers of managing a boat on potentially storm-tossed seas for a perilous adventure including certain persecution. Some would accept their counter-cultural perspectives; others would reject them. Serving leaders have a compelling mission that’s embraced regardless of the risk because they are leaders worth following.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Do you have a compelling mission? Why else should someone follow you? Have you ever changed direction based on a more compelling mission? Would safety and security (financial or otherwise) issues be important considerations for you?

Barriers to Listening (Part 6)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 12 Sep 2018 09:30:45 GMT

The final barrier to listening that I would like to discuss is assuming we know and understand what the person is attempting to communicate. We’ve all done this with statements like: “Oh, I know what you’re going through,” OR “I can relate to you”, OR “I know what you mean.” (or it may simply be your thoughts while you're attempting to listen: “Oh I know where you’re going with this!”)

Bottom line? We never fully know what a person means, feels, or is thinking. We really can’t relate because we’ve never walked exactly in another’s shoes. Assumptions are huge barriers preventing us from honoring another person’s journey and listening to their story.

So curb your assumptions. Give the speaker the benefit of the doubt. Approach the conversation as a learner; try to understand what they are communicating. Secondly, make a real effort to feel the emotion they are experiencing. Emotions are stronger than words. Seeing and feeling things from their perspective is harder than you think. But focusing on that will prevent you from forming wrong assumptions.

You can become a better listener. The barriers to listening I've covered over the last few weeks are common to all of us and don't take a degree in rocket science to understand or overcome. Figure out which barriers are your biggest challenge and begin working on them. The world will be better for it!

[In two weeks I'm going to return to this discussion on overcoming barriers to listening with some very practical tips. Please feel free to share what's worked for you and I'll consider posting them along with what I have.]

Attitude over Competence

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 10 Sep 2018 12:52:16 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:16-20)

In Mark 1:16–20 Jesus called two sets of fishermen brothers to join him. The text notes that the first two—Simon and Andrew—immediately followed him. Regarding the second set of brothers—James and John—the text states that Jesus immediately called them. In both cases the immediate nature of the decision is emphasized. Serving leaders invest in those who instantly and eagerly respond to their vision. Launching the kingdom of God was of utmost importance to Jesus. It required an immediate response and fervent commitment. Those who overanalyze a mission, looking for reasons to criticize or reject it, are not fit to carry it out. Serving leaders prioritize attitude over competency. People with positive attitudes are coachable; their skills can be developed. Serving leaders are also decisive and proactive, calling others to join in a worthwhile vision. “Without delay,” Jesus invited these men to help change the world.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Elsewhere (Luke 14:26-33) Jesus emphasizes the importance of counting the cost before commitment. How does the amount of time taken to decide on “kingdom” matters and count the cost reflect on your character? Do you prefer to work with people with the right attitudes or those with certain competencies?

Barriers to Listening (Part 5)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 05 Sep 2018 00:00:00 GMT

Having a tendency to react or defend yourself when criticized or corrected is another barrier to listening. It's typically our default mechanism. No one likes to be judged or criticized. Especially when our motives are called into question.

Furthermore, often the people giving us unsolicited feedback are much too emotional or way over the top in what they are saying. In fact, perhaps 95% of their critique is exaggerated and teetering on the edge of ridiculous.

But here's a question we all should ask ourselves. Even if their pointed words are 95% wrong, will we hear the 5% we need to hear? Are we able to pause and name the energy behind their frustration or critique? What else is going on? Have other factors contributed to their skewed perspective? Can we listen calmly and possibly move them toward rethinking or even an apology by not reacting?

Taking time to respond rather than react is hard work. Holocaust survivor Viktor Frankl once said, that, "Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom." So broaden the space so you can respond gracefully instead of quickly reacting. Absorb their frustration, criticism, and correction and learn from it. If nothing else, develop humility and fortitude in the face of injustice.

[Next week I want to look at one more barrier to listening—assumptions.]

The Serving Leader as Catalyst

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 03 Sep 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:14-15)

In Mark 1:14–15 Jesus proclaimed the simple news of the Gospel. “The time has come,” he said. “The kingdom of God has come near. Repent and believe the good news!” Note that the kingdom was initiated from above. Paul affirmed this in Philippians 1:6 when he said that it is God who began a good work in us. In 1 Peter 2:9 we read that God called us out of darkness into his wonderful light. Hebrews 12:2 further supports this idea by calling God the author or pioneer of our faith. Serving leaders are initiators, catalysts for positive change in others’ lives. Jesus brought the kingdom near, where people could engage by repenting and changing. It was a two-step process: “Repent and believe.” Serving leaders invest in those who turn away from what is wrong to embrce what is right. They don’t look for perfect people, but for those who in simple faith commit to whatever it takes for transformation.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Who are the people in my life who have been catalysts for positive change? How did they do it? Who needs me to call them toward transformation? How should I proceed?

Barriers to Listening (Part 4)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 29 Aug 2018 00:00:00 GMT

Another barrier to listening occurs when we allow our minds to wander. We're unable to concentrate on the person speaking or the issue being discussed. Perhaps its due to frequent daydreaming and visits to lalaland that have never been curbed. Or maybe it's simply due to lack of interest in the subject at hand—we're simply bored.

Whatever the case, blaming the speaker or topic for your inability to focus and listen is never acceptable. It's true that some are not as engaging or interesting as others but consider for a moment that listening to another human being is respecting and valuing the image of God. Respecting another person's interests and valuing their journey is always praiseworthy. Furthermore, occasionally its good to broaden your horizons by listening to subject matter that typically would never cross your path.

Sometimes when I show real interest in what others value they also value what I'm interested in. It's what I call winning the right to be heard . So rein in your mindlessness and pay attention to what is being said. Listening can be hard work. But the dividends in relational capital gained through the experience and the character you build in the process are both good reasons to listen well.

[Next Wednesday we'll look at how having a defensive reaction to what someone says can be a real barrier to listening.]

The Value of Adversity

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 27 Aug 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:12-13)

In Mark 1:12–13 the Spirit sent Jesus into the wilderness to be tempted by Satan for forty days. The desert was the devil’s turf, and to this barren wasteland, Jesus had to go. The same Spirit that had descended on him like a dove moments before amid words of assurance and unconditional love now commissioned him to engage his arch enemy. Jesus developed his self-leadership by refusing to yield to any self-centered allurement the devil threw at him. God protected him and, in the end, sent his angels to attend him. New leaders who go through a crucible of self-refining hardship can develop the character and personal values necessary for successful future leadership. Choose opportunities that will challenge you to the core and develop your personal character. Expose yourself to adversity to discover the benefits of disciplining and leading yourself. God will protect you.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: What have I learned from past difficulties? When have I intentionally avoided adversity rather than embrace it? How can I prepare for future challenges? Who in my life can I lean on for support and encouragement?

Barriers to Listening (Part 3)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 22 Aug 2018 00:00:00 GMT

So far we've talked about the barriers of preoccupation or having one's mind made up . This week I'd like to focus on frequent interruptions and distractions that prevent us from listening.

We all know how difficult it is to carry on a conversation if the radio or TV is blaring in the background, OR with someone who is constantly checking their cellphone. The latter presents the biggest problem today.

Isn't it interesting that technology meant to connect us is disconnecting us like never before? We can’t carry on a conversation with the people around us without something buzzing, beeping, or vibrating. We are literally seeing people addicted to their cellphones (check out this article for some science behind this statement and this one for some practical suggestions on how to deal with it).

People "drop you" to answer something of little significance even when in deep conversation with you as something lights up on their cellphone screen. The tyranny of the urgent calls, crowding out what has substance or significance. Addicted to our phones, we disconnect from those physically around us, giving in to the urgent at the expense of the important. These communication devices are real barriers to listening.

So first acknowledge the problem. Have discussions with your family and co-workers. You'll get their attention with this article on the value of just keeping your cellphone out of sight for an increase in your productivity with a magnitude of at least 5x-10x (according to a study at the University of California, Irvine). Disallow phones at the dinner table and declare some rooms in your house or business phone-free environments. Whenever you need to have a deep conversation find a quiet place where you can offer your full attention.

[Next Wednesday I'll talk about another barrier to listening—allowing our minds to wander.]

Unconditional Love's Reverberating Effect

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 20 Aug 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:10-11)

In Mark 1:10–11 Jesus was tenderly embraced by his Father’s voice from heaven: “You are my Son, whom I love; with you I am well pleased.” Before beginning his earthly ministry, the Son of God needed to hear these words of unconditional love. He would face countless temptations, rejection, and loneliness, yet remain steadfastly committed to his Audience of One . Knowing that he was loved without exception helped him attempt the unthinkable and overcome the seemingly impossible. Human perceptions of success or failure had no control over Christ. He had come to serve, to love, and to lead a movement that fulfilled the will of his Father in heaven. Leaders who know that they are unconditionally loved will prepare their followers for success by loving them unconditionally. At the outset of his ministry, Jesus needed to hear affirmation from his Father. Likewise, it’s the first thing others need from us.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Who has loved me without exception or condition? How would I lead differently if I knew I was unconditionally loved by everyone? Who needs me to love them without exception or condition? How can I communicate that?

Barriers to Listening (Part 2)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 15 Aug 2018 00:00:00 GMT

Last week I talked about preoccupation being a barrier to listening. This week I'd like to briefly discuss how having one's mind made up creates another serious barrier.

Many of us, if not all of us, are pretty convinced about certain things. That's a good thing. We ought to have convictions and personal preferences without being subjected to condemnation.

Unfortunately, though, having our minds made up on an issue can really prevent us from hearing another person out and winning the right to be heard on what we believe. When you appear like a stone wall and unmovable to the point that you're not even willing to hear what others have to say, you've cut yourself off from having any impact on them or gaining new information that may leave you better informed.

So here are some tips on dealing with this barrier. Rather than giving in to fear or pride, lower this barrier by really listening to an opposing viewpoint and see if there is anything to be learned. If not, inwardly strengthen your viewpoint by contrasting it to what you're hearing. See the person(s) behind the argument or information and realize that they came to their conclusions through another process. Be "human" by attributing worth and dignity to others made in the image of God, regardless of their perspective.

[Next Wednesday we'll look at frequent distractions and interruptions and how to overcome these barriers to listening.]

Influence Through Humility

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 13 Aug 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Mark 1:1-9)

Serving leaders proclaim good news; their leadership influences from the negative toward the positive, from smallness to greatness, from weakness to strength, from sorrow to joy. In Mark 1:1–9 the author introduced his Gospel narrative as good news about Jesus the Messiah. John the Baptist, whose noble calling was to prepare the way for Christ, understood how significant Jesus was. “After me,” announced John, “comes the one more powerful than I, the straps of whose sandals I am not worthy to stoop down and untie.” In an ironic twist, humanity’s Savior—the Son of God—came to the Jordan to be baptized by John. Assuming the posture of an inferior, Jesus bowed himself in the Jordan River to receive baptism from the one who had earlier declared his unworthiness. Good news is proclaimed in the context of humility and servanthood. The Messiah came to serve.

Lead, love, and serve, like Jesus!

KEY QUESTIONS: Who needs my help moving from the negative to the positive, from smallness to greatness, from weakness to strength, or from sorrow to joy? In which contexts could I do a better job of assuming the posture of a servant?

Barriers to Listening (Part 1)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 08 Aug 2018 00:00:00 GMT

I've been doing a number of blog posts related to listening; we've discussed dialogue , different types of listeners and various levels of listening . Over the next few weeks, I'd like to focus on barriers to listening.

One thing that will definitely prevent you from effective listening is being preoccupied with something else. You may act like you're listening or instruct the speaker to keep talking but your mind is a million miles elsewhere.

Have you ever tried talking to someone while they’re working at their computer? When we first moved to Chiang Mai, Thailand, my office was in our master bedroom. I’ll never forget my wife coming in to talk to me about something, grabbing my chin, and redirecting it in her direction so she could have my full attention. I literally needed to have my eyes shifted away from the distraction of my computer screen and fixed on her. She had witnessed too often in the past the effects of my preoccupation.

Several suggestions on how to dissolve this barrier. First, stop what you're doing and redirect your attention on the speaker. Multi-tasking is overrated. Plus, it signals to the speaker that they are not that important. For me, it's as easy as swinging my chair around when someone walks into my office to give them my full attention. Second, if you're in the middle of something super important ask the speaker if they could postpone the conversation until you've wrapped up what you're working on. Third, find another place to have a discussion where you're able to fully engage in listening.

[Next Wednesday we'll discuss what to do when people have their minds already made up—another huge barrier to listening.]

With

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 06 Aug 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 28:20)

In Matthew 28:20, Jesus left his disciples with a final word of assurance: “Surely I am with you always, to the very end of the age.” His final remarks before ascension are reminiscent of the words describing his name at birth: “they will call him Immanuel (which means ‘God with us’).” The author of this Gospel concluded his narrative the same way he had started. God wants to be with us. Leaders are with their people. They don’t speak “down to” from above, rather, they come down to be “with.” When Jesus ascended, he was still with his disciples, just one short prayer away. He wasn’t abdicating leadership responsibility; he was empowering his protégés to move forward by not being physically present. Remaining with them ultimately would have hindered the mission and prevented the disciples from fully embracing their calling. Serve your mission by developing leaders who will multiply its impact. Then get out of the way and make yourself available only upon request.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Who needs me to empower and release them? Is there anyone I’m currently hindering by not getting out of the way? How can I be “with” those who are no longer physically present?

As You are Going Make Disciples

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 30 Jul 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 28:19-20)

In Matthew 28:19–20, Jesus expected his disciples to develop others. The phrase, “Therefore go,” is often misleading in terms of Jesus’ focus. As a present participle in the original Greek, it should actually read, “As you are going, make disciples.” Jesus never told them to go; he expected it of them. He had modeled discipleship. He had trained them to be, think, and act like him. His emphasis was actually on making disciples, which happens to be the main verb in this passage. The process of developing others is further defined by the terms “baptizing” and “teaching.” As missional ambassadors in the kingdom of God, the disciples were to baptize new disciples and teach them to observe all of Christ’s commands. In other words, new disciples would symbolically die to their own desires in order to serve others and ultimately their Audience of One. Obeying Christ’s commands would ensure they remained aligned with the values of the kingdom.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How could a focus on “going” prevent me from “making disciples”? How could I model self-denial to those I am developing as leaders? Do I have a comprehensive list of what I want to pass on to others?

Levels of Listening

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 25 Jul 2018 00:00:00 GMT

Last week I looked at four different types of people when it comes to listening. Today we're going to discuss the various levels of listening.

The first level is simply ignoring. Your ears may have registered sound waves but your brain has shut off. You simply ignore what is being said. There’s a place for ignoring by the way. You may be in a busy store focused on getting a grocery list fulfilled or at a football game seated beside an obnoxious fan. Or your child is contentedly absorbed in another world utilizing the dialect of gibberish. All good reasons to stay at the level of ignoring.

The second level is pretend listening. You act like you’re giving the speaker your full attention but your mind is a million miles elsewhere. Pretend listening is okay in certain situations, like when your child simply needs you to smile and nod your head at the gibberish. Just make sure you transition up when the dialect changes.

The third level is selective listening. We do this when listening to some sales pitches. There’s a place for it. Or if we have the radio on in the background and need to catch a certain piece of news.

The fourth level is attentive listening. We pay close attention. We catch every detail. And most of us may think this is the highest level of listening, but it isn’t. Empathic is. This goes beyond simply paying attention.

This fifth and final level is hard work because you’re trying to enter the other person’s world. Empathic listening is all about understanding another person's perspective. It's feeling what they’re feeling, listening deeply with compassion and empathy.

Empowering with Authority

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 23 Jul 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 28:18)

In Matthew 28:18, Jesus commissioned his disciples to make disciples based on the fact that all authority had been given to him in heaven and on earth. It was another direct transfer of power to his followers. Without a position or title, Jesus had demonstrated his authority over evil spirits and storms. With authority he had forgiven sins and healed the sick. He taught with real authority, unlike the religious leaders whose position and titles only officially warranted power and control. Jesus’ authority was based on who he was and whose he was. He was the Son of God, inextricably linked to his Audience of One. Now he conferred his authority and power on those whose lives were so connected to his. They had committed themselves to the one whose self-resurrection confirmed his authority. Therefore as they went forth, they were to make disciples and develop leaders just as he had done with them.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: From whom do I derive authority? Do I lean more on the official authority granted me by human institution or the authority conferred on me by my Audience of One? Who am I currently developing as a future leader?

Four Types of Listeners

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 18 Jul 2018 00:00:00 GMT

Last week I wrapped up my five-part series on dialogue. This week I'd like to look at four different types of people when it comes to listening.

First, the judgmental listener. This person believes he needs to make a judgment call on everything he hears. Good, bad, right, wrong, black, white. Everything falls into one of two categories. There’s a seeming inability to simply listen…from his perspective a response is warranted.

Next is the interrogative listener. Questions, questions, questions. This person wants to know all the details. But rather than truly listening to what the speaker feels is most important to know, this listener is forming more questions rather than paying attention.

Third on my list are advice-giving listeners. They’ve got answers no matter what you’re going through. They are on a mission to fix your problems and will take great pains to do so with stellar advice. Reminds me of those times when my wife has to “fix” my bad listening skills with these words: “Don’t try to fix me…just listen.”

Lastly, the highest level of listening—empathic. This is done by one who truly identifies with the speaker, who tries to understand, who inwardly takes notes on the speaker’s words, feelings, and body language. An empathic listener simply seeks to understand, following the advice of James 1:19, “Everyone should be quick to listen, slow to speak.”

This isn’t to say that one should never give advice, ask questions, or pass judgment. However, as Proverbs 18:13 points out: “He who answers before listening—that is his folly and shame.”

Redeeming Failure

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 16 Jul 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 28:8-10)

In Matthew 28:8–10, Jesus met the women near the empty tomb while they were running off to tell the disciples of their amazing discovery. Their joy was confirmed; Jesus was alive! At the sound of his voice they clasped his feet and worshiped him. After greeting them, Jesus relayed a message for his disciples. “Go and tell my brothers to go to Galilee,” Jesus said. “There they will see me.” No doubt hunkered down somewhere in great fear, wondering what their next move should be without their leader, the disciples needed good news. It was a similar message to what they had heard from him the night of his betrayal. There was one small addition, however. “My brothers,” Jesus had stated. “Go and tell my brothers.” It was a crucial message of reassurance to those he had developed and impacted. They were to return to Galilee where they had first met Jesus. He was redeeming their failure. Jesus was their brother!

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Who that has let me down or betrayed me needs a redemptive touch? Is there anyone within my sphere of influence that needs some good news today? How can I get on the level of those I serve?

The Hard Work of Dialogue (Part 5)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 11 Jul 2018 00:00:00 GMT

In my last post I discussed the practice of respecting . The final practice on the advocacy side of dialogue (diagram here ) is speaking your voice .

Speaking your voice is all about contributing your insight to advance the dialogue. Be patient and gather your own clear thoughts before speaking. Ask yourself: What is most important for me to express in this moment?

Share your insights with candor; clearly, directly, and authentically. Offer your ideas and opinions. Share how you feel, what you don’t know, along with your own doubts and concerns. Speak courageously from your own authentic voice. Avoid sarcasm, barbs, attacks, insults, and condescension. Ask only genuine questions arising from your curiosity. Speak in the first person and draw from your actual experiences.

Dialogue is a dynamic process that requires a delicate balance. Inquiry—seeking new understanding—combines the skills of listening while suspending judgment to gain a deeper and newer understanding. This is balanced by advocacy—seeking to be understood. Advocacy combines respect for all participants with the courage to speak your voice, share your insights, and advance the dialogue toward a new understanding of the whole.

Dialogue requires a balance between the analysis of inquiry and the action of advocacy. Beginning with listening, we suspend and reflect, respect others, and then speak our voice before resuming our listening. Dialogue advances a group toward better solutions as participants think together.

Leading by Example

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 09 Jul 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 28:1-7)

In Matthew 28:1–7, Jesus rose from the dead accompanied by a violent earthquake and the appearance of an angel. Blazing like a lightning bolt, the angel rolled back the stone covering the tomb, severely shocking the men who were posted guard. In contrast, his words to the women who had come to Christ’s final resting place were calming and reassuring: “Do not be afraid, for I know that you are looking for Jesus, who was crucified. He is not here; he has risen, just as he said. Come and see the place where he lay. Then go quickly and tell his disciples: ‘He has risen from the dead and is going ahead of you into Galilee. There you will see him.’” Notice all the verbs that are past tense. One learns from their leader by observing their past actions, decisions, and victories. Next, consider the present tense verbs the angel applied to them: “Come, see, go, tell.” Serving leaders proactively respond to the model of the one they follow, multiplying his influence and life to others.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Who is currently observing my actions, decisions, and victories? What do they see when I deal with failure? Who am I following? What parts of their model should I copy? How can I multiply their influence to others?

The Hard Work of Dialogue (Part 4)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 04 Jul 2018 00:00:00 GMT

In my last post I discussed the practice of suspending judgment. We now turn to respecting on the advocacy side of dialogue (diagram here ).

The advocacy side of dialogue focuses on respecting everyone while voicing your opinions and ideas. Respecting all means attributing positive motives and constructive intent to each participant. Truly appreciate all that is good about them, all that you share in common with them, and all that they can contribute. Be aware that we too often focus on minor issues that divide us rather than considering first our shared values and all that is favorable.

So acknowledge each person's dignity, legitimacy, worth, and humanity. Point out what you hold in common. Allow for differing viewpoints and learn all you can from each person. This will require you to remain humble. Accept that they can teach you and that you can learn from them.

In my next post I will discuss the final practice of voicing on the advocacy side of dialogue.

Influence at the Edges

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 02 Jul 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 27:55-61)

In Matthew 27:55–61, Jesus’ influence on those outside his close circle of disciples is clearly evident. Several women watched the crucifixion proceedings from a distance. They had followed from 70 miles away to care for Jesus’ needs. Some were the mothers of his disciples; others—like Mary Magdalene—had been profoundly impacted by Christ and were returning the favor out of sheer devotion. Another Christ-follower—wealthy Joseph of Arimathea—appeared before Pilate soon after Christ’s death to ask for the body. He buried Jesus in style, placing the body in his own new tomb, hewn out of solid rock. Considering how dangerous it was at this time to be associated with Jesus, it’s interesting to note their lingering presence in contrast to the disciples who had abandoned him at his arrest. Unlike the twelve disciples, they had always been on the periphery of Christ’s influence. Now, at the end, they kept vigil over the one who had touched their lives so deeply.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How have I been impacted from various leaders at a distance? How could I show my gratitude for their investment in my life? Do I notice people on the periphery of my influence and take time for them?

The Hard Work of Dialogue (Part 3)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 27 Jun 2018 00:00:00 GMT

In my last post I discussed the first practice of meaningful dialogue (click here to see diagram)—listening to understand. Now we turn to the practice of suspending judgment, the second practice on the inquiry side of dialogue.

In order to suspend your judgment of what is being spoken, defer your certainty while you explore doubt and new possibilities. As I said in an earlier post, this is harder than you think. It means stepping back, adopting a new point of view, and reflecting from this new vantage point. It includes embracing your ignorance and being willing to disclose your own doubts.

Begin by acknowledging what you don’t know and don’t understand. Ask yourself: What am I missing? What am I protecting?

Hold your tongue and defer forming opinions, jumping to conclusions, quick fixes, and assigning blame. Become aware of your inner reaction, but don’t react outwardly. Have the discipline to hold the tension within yourself while you silently examine and reflect on it. Remain curious. Identify and examine your assumptions and theirs. If a problem is being considered, work to understand how it works and how it has come about.

You will also need to cope constructively with your fears and anger. Be careful not to attribute motive or intent. At this point you are not agreeing or disagreeing. Simply remain curious and reflect on what is being communicated. Defer and dismiss conclusions while you explore alternative meanings and motives, integrating these new ideas with the whole.

In my next post I will discuss the practice of respecting on the advocacy side of dialogue.

Staying Connected

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 25 Jun 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 27:46-54)

In Matthew 27:46–54, we have a record of Jesus’ final moments and death. Near the end, he cried out, “My God, my God, why have you forsaken me?” In that awful point in time, Jesus’ Father had turned away from him as he bore the full brunt of humanity’s sins. It was Jesus’ darkest moment; he had been blocked from his Audience of One. Every serving leader is a follower first. Losing connection with who we are ultimately serving can vanquish hope and life purpose. We must stay connected to who we are following, knowing whose we are. Otherwise we default to self-preservation and our leadership self-destructs. At this point, Jesus gave up his life with a loud cry. He had completed his Father’s will by serving to the point of abandonment and death. The Roman soldiers who witnessed this event exclaimed, “Surely he was the Son of God!” It was a fitting response to the one who had suffered so much to serve the least deserving.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: What causes me to lose touch with my Audience of One? What disciplines do I need to work on to ensure that connection? In which situations have I defaulted to self-preservation? How did it affect my leadership?

The Hard Work of Dialogue (Part 2)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 20 Jun 2018 00:00:00 GMT

In my last post I introduced the idea of dialogue—the forgotten art of listening and speaking with respect. Dialogue (see diagram here ) balances inquiry (listening and suspending) with advocacy (respecting and voicing) to create an interaction in which everyone is heard and dignified. Dialogue is neither agreeing nor disagreeing, it is simply the meaningful conversation that takes place before a fruitful debate or discussion.

The first practice is listening to understand. This is where you hear another person’s words and learn their meaning. What is the person saying? What ideas do they want to get across? What are they feeling now? What is important to them? What does this mean for them? What is not being heard by me or others? Why? How can I connect with them? What can I learn from them? What have I been missing? How can this new information change my point of view? What are the inconsistencies, dilemmas, and paradoxes they may be voicing without knowing it?

These questions help you concentrate on direct observation and stick to the facts. You may need to dismiss your old thoughts and assumptions as you stay in their moment, hear their story, and defer interpretation.

It's important at this stage to listen without resistance as you notice your own resistance. Pay attention to how you are reacting to what is being communicated and ask yourself why. Focus on being still, staying silent inwardly and outwardly.

In my next post I will look at suspending— the second practice of inquiry .

Responding Under Pressure

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 18 Jun 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 27:27-44)

In Matthew 27:27–44, Jesus endured mockery and physical brutality without lashing back or defending himself. The soldiers stripped him, placed a scarlet robe and crown of thorns on his head, and mocked him as king of the Jews. The religious leaders derided him as one who could save others but not himself. Just imagine the intense temptation Jesus must have had to simply prove himself. Though king of the world, he allowed his subjects to taunt him and beat him to a bloody pulp. Rejected by all, he continued to extend mercy and forgiveness. Not once did he respond or react in a self-serving, protective fashion. In fact, when offered a narcotic-laced wine to ease his pain, Jesus rejected it outright. He had come to serve and chose to endure the full extent of the suffering heaped on him. Jesus was no weak pushover, however; his silence expressed the magnificent spirit of one who leads for a higher purpose than his own well-being.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: In what situations have I tried to prove myself? Do I often defend my viewpoints or argue for their validity? How can I extend mercy or forgiveness to those who reject me or my perspective? What is true strength?

The Hard Work of Dialogue (Part 1)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 13 Jun 2018 00:00:00 GMT

I’ll never forget the moment in one of my leadership classes when the prof took the semi-precious stone from around her neck and dangled it over our table. “I want to talk about dialogue,” she informed us. “Rather than debating or arguing about a subject, you need to suspend it out in front of everyone and look at it from every angle objectively. Suspend your judgment…depersonalize the issue, and take time to analyze and consider it from every perspective.”

Dialogue—the forgotten art of listening and speaking with respect in which people are truly heard out and given a chance to express their ideas without being shut down. Too often we listen with resistance—our minds already made up. We approach an issue with discussion or debate in mind, arguing for our position or seeking to find immediate consensus. While we might eventually end up there, what if we first took the time to truly listen to everyone’s perspective, see things from their angle, suspend our feelings and opinions, and in a sense, “enter their skin” and truly consider matters from their viewpoint? This is much harder than you think.

Stephen R. Covey made popular the idea that we should “Seek first to understand, then to be understood.” As seen in this diagram , dialogue requires the skillful use of four distinct practices to balance inquiry—which is the “seeking to understand” part—and advocacy—which is the “being understood” part. Genuine inquiry requires you to listen carefully while suspending your judgment. Advocacy refers to sharing your ideas through thoughtful and respectful interaction.

My next few posts will dive deeper into each of the four aspects of dialogue.

Leading for Righteousness' Sake

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 11 Jun 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 27:15-26)

In Matthew 27:15–26, Jesus was tried, convicted, and condemned to crucifixion. Note several ironies: First, in light of humanity’s desire for fairness and justice, consider that the most innocent was killed in place of the most guilty. Isaiah the prophet had earlier foretold that the Lord would lay on Christ “the iniquity of us all”—a reality the Apostle Paul would later describe as a demonstration of God’s righteousness. Second, note that a pagan woman—Pilate’s wife—pled for the release of Christ while the “God-fearing” mob screamed for his execution. Third, consider how envy had motivated the religious leaders to hand Jesus over to the Romans. Was it not a Messiah they had wanted in place of Roman rule? And finally, ponder the crowd’s self-indictment: “His blood is on us and on our children!” Jesus’ ultimate act of service—the shedding of his blood—exonerated their guilt and made possible the salvation of all future generations.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Do I really want God to be fair to me or do I prefer his idea of righteousness? How can I lead others according to God’s definition of righteousness? Have I ever been blinded by envy? If so, what was the result?

Tough Conversations (Part 3)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 06 Jun 2018 00:00:00 GMT

In my first two posts on tough conversations, we looked at their importance and how to properly frame them. In this final post, I’d like to look at some very practical tips on dealing with problems in the workplace.

First, choose your language carefully. Use words like “clarify” rather than “confront.” Avoid terms like “always,” “never,” “everything,” and “nothing.” Over-generalization and exaggeration are anything but helpful. Use “I” vs. “you.” Own your perspective rather than assuming theirs.

Second, define the problem. If that is unclear you might ask the following questions: “What are you doing well?" "What are you not doing well?" "What do you need to work on?" "What do you need to change?" If you’re pretty clear on the issue, state it clearly and simply and then ask the other person for a response. If that person disagrees, have him or her describe the problem. Listen without interrupting. Seek to solve the issue versus “being right.” Also hold off on offering solutions, judgments or conclusions until the person feels he or she has been adequately heard out. In some cases, you may need to share how you have contributed to the problem and will do your part to work toward a solution.

Third, acknowledge their feelings and your interest in their success. Have genuine compassion and empathy for their situation. Deal with the issue and don't attack the person.

Fourth, have a mediator or witness present if the meeting has potential to get out of hand. That person should be someone both parties respect. If emotions get too high, call a timeout and regroup later.

Finally, state your hoped outcome upfront and don’t leave the conversation without agreement on a solution or a decision to revisit the issue if more time is needed. If the latter, set a date.

Tough conversations take energy and time but ultimately save us in both energy and time. Negative and toxic environments suck much more energy out of leaders, managers, and employees than the energy it takes to resolve problems. So respect yourself and everyone in your organization by not “dancing around the elephant in the room.” Everyone knows it’s there, and everyone is waiting for you to deal with it. The longer you wait to resolve an issue the quicker you will be perceived as weak, lazy, or incompetent. So have those tough conversations; compassionately pursue the truth and help your people become all they were meant to be.

Gaining Authority by not Exercising It

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 04 Jun 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 27:11-14)

In Matthew 27:11–14, Jesus was accused by the religious leaders on a number of charges before Pilate, the Roman governor. Jesus gave no reply, not even to a single charge, greatly amazing the Roman leader. In Pilate’s world, leaders stood up to their accusers. But in Jesus’ world, one didn’t exercise his power and authority to protect it. His kingdom was different in every regard. “Do not resist an evil person,” he had told his disciples earlier. His credibility was fortified by not fighting back or defending himself. Time would prove him right with both the religious leaders and the Romans. Acts 6:7 records that “a large number of priests became obedient to the faith.” And history records that Roman power and authority eventually gave way to Christianity. From a human perspective, Jesus was a loser. But in reality, he was a serving leader who through his death gained access for everyone into an eternal kingdom!

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Do I spend any time or energy in trying to protect my power and authority? Am I fighting for significance today or happy to play a role in the larger scheme of things that may be affirmed only after I’m gone?

Tough Conversations (Part 2)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 30 May 2018 16:57:05 GMT

Last time I talked about the importance of having tough conversations and reframing problems as mistakes. This time I want to discuss the context in which to have those conversations.

First, avoid having them on social media at all costs. Tough conversations should take place face-to-face. In fact, social media should seldom be used for argument, debate or solving problems. We’ve seen too many faceless conversations cycle out of control with name-calling, shaming, retaliating, and all other sorts of virtual brawling.

Second, find a neutral, private place to have your tough conversations. You don’t want to call someone into your corner office and have them feel like they’ve entered the lion’s lair or king’s throne room. The very appearance of having power over someone prevents fruitful conversation. You also don’t want an employee to feel embarrassed or exposed in front of their colleagues. So promise confidentially. If possible, get on eye level in an environment where trust can be built.

Third, try framing the issue in an encouraging way with positive outcomes. Rather than giving negative performance feedback, have a constructive conversation about personal growth and development. It might also help to imagine being in their shoes before you have the conversation. What are they currently experiencing or feeling? Are there outside factors contributing to the issue? Do you truly want them to succeed or are you more concerned about being right?

Fourth, be simple, clear, and direct. Don’t beat around the bush. Ask neutral, supportive questions: “I see that the project you’re working on is not moving forward. Please tell me about the challenges you’re facing.” Also, don’t express your feelings as if you are the victim: “I feel so bad about saying this,” or “This is really hard for me to talk to you about this.” Rather, be constructive and pose options for success—remember, everyone needs hope. One possible way of starting a conversation is: “This may be difficult for you to hear, but I believe we can work through this and come out better for it on the other side.”

If you go into a tough conversation expecting a positive outcome you’re much more likely to come out with one. Don’t assume you know another’s response. And don’t attempt to script beforehand what you will say, rather, prepare yourself mentally and emotionally, and then set up the right context or environment for a profitable conversation.

[Next week I’ll discuss some practical tips for dealing with problems in the workplace.]

Choosing Wisely after Failure

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 28 May 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:69–27:10)

In Matthew 26:69–27:10, we have contrasting stories of Peter and Judas. They both betrayed Jesus, but each chose a different path when overcome with remorse. Peter’s three denials of Christ led to bitter tears and repentance. Judas’ betrayal led to despair and suicide. Jesus’ mercy and forgiveness were available to both men, yet only one chose hope over despair. The former was ignited by contrition, the latter by self-condemnation. Serving leaders choose to examine their wrong choices, acknowledge their misconduct, and move forward toward reconciliation and wholeness. Self-condemnation is destructive, failing to restore what’s been lost. Serving leaders accept responsibility for failure and obtain healing and humility as a result. Peter went on to become a great leader in the early church; Judas destroyed all future possibilities. Allow failure to propel you toward repentance, humility, and restoration.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How have I dealt with past failures? How might I approach them differently today? How could I help someone else overcome their self-condemnation and move them toward reconciliation and wholeness?

Tough Conversations (Part 1)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 23 May 2018 00:00:00 GMT

A major study in 2008 reports that American employees spent 2.8 hours per week dealing with conflict, amounting to approximately $359 billion in paid hours. Think of what could be saved in money, time, and stress if we learned how to effectively deal with conflict and talk through disagreements and problems.

Many find it easy to avoid tough conversations or worse, gossip about a problem with those not involved and unable to contribute to the solution. Others simply “let sleeping dogs lie,” hoping the problem will disappear with time. (Most dogs I know eventually wake up and bite!) Like the car with a noise that intensifies over time, so a problem gets worse, not better. Fix it early on and you potentially save yourself a heap in terms of money, time, and stress.

So why don't more leaders and managers have the tough, though needed conversations with their employees that make for a better company culture? First, many leaders are unaware how negative behaviors and attitudes have an overall effect on the company environment. Second, many fear to cause offense. They want to be liked, failing to realize that being liked is never the right goal. Rather, its the mission of the organization and respect for everyone involved in achieving that mission. When leaders focus on organizational goals without partiality to any employees they often end up being both liked and respected. But letting things slide and failing to address relational dysfunction yields disrespect for leadership. The mission gets lost and the environment turns toxic.

In my next few posts, I’ll discuss some practical tips on having tough but needed conversations. Consider this yet as context for all difficult conversations. Almost no one wakes up and thinks how they can create an epic problem or wreak havoc on relationships. Most of us make “honest” mistakes rather than intentional blunders. So reframe problems as mistakes. Believe that mistakes that became habits can be broken. And ultimately, realize that a person’s mistakes can also become stepping stones toward success if worked through properly. Character development and higher levels of relationship are always a possibility. May that give you the needed energy to go out there and have more tough conversations.

Refusing to Fight Back

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 21 May 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:57-68)

In Matthew 26:57–68, Jesus maintained his composure with amazing restraint when put on trial before the religious leaders. Many false witnesses appeared and accused him unjustly. The high priest questioned Jesus, annoyed that he wouldn’t defend himself or refute the testimonies against him. But Jesus remained silent. When finally charged under oath by the high priest to answer whether or not he was the Messiah, the Son of God, Jesus responded in the affirmative along with a description of his future reign and glory. This caused instant outrage among the religious leaders. Calling him a blasphemer, they spat on him and struck him with their fists. But Jesus did not fight back. He simply absorbed their anger. He was their creator, their life-giver, and their source of all privilege and position. He resisted all forms of retribution. Jesus stood resolute in who he was and whose he was, committed to his Father’s will.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How should I respond when I’m accused unjustly? How does absorbing another’s anger affect me in the moment and the other person in the future? How can I stay anchored in who I am and whose I am?

Fundraising

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 16 May 2018 00:00:00 GMT

Let me state boldly upfront that I do not consider myself the world's greatest fundraiser. In fact, just last week I consulted with a good friend of mine who is excellent at fundraising regarding raising money for the Reverb Network –a non-profit that develops leaders around the world. He gave me several excellent tips and ideas that I'm passing on to you (by the way, this guy has a great track record–let me know if you'd like to connect with him).

First, donors are partners, not assets you own or control. In fact, fundraising is all about building partnerships–"we" versus "me". We're not begging others to help us accomplish our mission, rather, we are inviting them to join us in accomplishing a task we both believe will fulfill mutual goals. Understand that everyone has a calling. If you find those with a similar vision to yours you can provide a tool or means to fulfilling it; they will want to get involved and invested in accomplishing their call. So don't cast a wide net hoping to get everyone on board with your vision; find those who have similar goals to you and develop a partnership based on relationship to accomplish your shared mission.

Second, what is your story? What would you like your potential supporters to think and feel about what you are doing? Consider how you would you like them to define your success. Do you know the scope of impact you're hoping to have? Clarify that vision so it both captivates and inspires buy-in from your audience.

Third, what is the best way to get your story out? While social media may be the easiest and cheapest, it's not exactly effective with many potential donors. So set up face to face meetings and personally interact with those you already have an established relationship. Share real stories and invite them to partner with you. Help them tell a better story by getting involved in a story you both believe in.

Finally, do not forget to thank them for their investment. Make sure they hear how they made a difference and helped change the world.

A Serving Leadership Response to Attack

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 14 May 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:51-54)

In Matthew 26:51–54, Jesus articulated his position on self-defense and a leader’s response to attack. The default reaction of most people when assaulted physically, emotionally, or verbally is to defend, argue, and counterattack. Jesus clearly believed otherwise. Those “who draw the sword will die by the sword,” he pronounced after one of his disciples tried to fight off their opponents. “How then would the Scriptures be fulfilled that say it must happen in this way?” he asked. In essence, Jesus had already resigned himself to his Father’s will. There was no need for defense. When you are secure in who you are and know whose you are, you’ve already prepared for the outcome. Jesus rested in the purpose of his Audience of One. Any forms of abuse heaped on him could not hurt him or take him off course. Serving leaders do not fight back, do not retaliate, do not defend themselves. They serve a much higher purpose.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Do I defend myself or retaliate when my character or reputation is attacked ? What is my best defense against emotional hurt or bitterness of spirit? How would I define my higher purpose?

Failing Forward (Part 3)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 09 May 2018 00:00:00 GMT

Luke 18 records Jesus' parable of a Pharisee and a tax collector who both went down to the temple to pray. The Pharisee prayed: "God, I thank you that I am not like other people—robbers, evildoers, adulterers—or even like this tax collector. I fast twice a week and give a tenth of all I get." Basically, this guy was taking a selfie without a cellphone.

In contrast, the tax collector stood at a distance, not in a prominent place like the Pharisee, and he beat his chest saying: "God, have mercy on me, a sinner."

Do you remember that story of the young executive from my first post on Failing Forward? Like the tax collector, he had made huge mistakes; he was guilty and he knew it. Unlike the self-righteous Pharisee, the tax collector and the young executive were open to correction, to change, and thus had the ability to fail forward. Consider this: Discerning managers are more likely to advance their workers to the next level when they see that they are open to correction and advice. In contrast, those who think they have already arrived and exhibit over-confidence are setting themselves up for real failure.

Who you would rather have working in your company or organization: Those who are always proclaiming their good qualities or those who know how much further they need to go?

Serving leaders love working with those who are willing to learn, develop, and fail forward. Empowering them to take a certain amount of risk, serving leaders will pick them up when they fail, helping them turn failures into stepping stones toward success.

Jesus led His disciples through their failures, never giving up on them. He helped them fail forward so that one day they could go out and turn the world upside down (see Acts 17:6). So lead, love, and serve like Jesus by providing grace-filled, failing-forward environments, and you too can have an incredible impact on your family, your co-workers, and everyone who follows you.

A Serving Leadership Response to Betrayal

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 07 May 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:47-50)

In Matthew 26:47–50, Jesus was betrayed by one of his own disciples, Judas Iscariot. Accompanied by an armed contingent to ensure Jesus’ capture, Judas addressed Jesus as “rabbi”—a term of respect—before kissing him. It was an act of contemptuous betrayal. In his nonviolent style, Jesus forbade resistance and offered himself up. “Do what you came for, friend,” he addressed Judas. The term “friend” in this case is more akin to an associate than for one with whom you have close fellowship. Jesus recognized Judas’ hypocrisy, yet never reacted violently or bitterly. He also was clearly in charge. He didn’t summon legions of angels or direct his disciples to fight off his opponents. In fact, he did exactly the opposite to accomplish his purpose. This was in direct contrast to the sword-wielding zealots with whom his betrayer was allied as the name “Iscariot” suggests. Jesus was perceptive, purposeful, and peace-loving.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Have I ever faced betrayal by a close friend or associate ? How would I react today if I was put in that situation again? What needs to happen in my heart for “peace-loving reactions” to be my default response?

Failing Forward (Part 2)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 02 May 2018 20:31:37 GMT

In my last Wednesday post, we discussed the concept of failing forward . Jesus empowered his disciples early on with the knowledge that they would most likely fail. He instructed, he modeled, and then he sent them out to try their hand at the mission. Coaching and mentoring followed as they gained experience through failure and success.

Wouldn’t you love to work for a leader like that? Not one who micromanages and jumps all over you when you fail, but one who encourages you to take risks and try new things. And when you do fail—you’re given another chance.

Consider the time Jesus descended Transfiguration Mount (Matthew 17) to the discovery of his disciples incapable of casting out an evil spirit. He had empowered them to do exactly that and they had most likely already experienced some success in that aspect of their mission (see Matthew 10:1). So what did Jesus do? He explained to them in private how they could succeed the next time.

Or consider the time Peter had an epic fail while walking on water. He got his eyes off Jesus and down he went. But Jesus immediately reached out his hand and caught him (Matthew 14:31). Then Jesus commended Peter for the little faith he did have. In essence, I think what Jesus was saying, was: “Peter, even if you only have mustard-seed-sized faith, why would you doubt? You were walking on water, man, you were doing it! You don’t have to doubt Peter, I believe in you, so go for it!” (By the way, don’t give Peter too hard a time…he’s the only guy besides Jesus who has "Walked on water" on his resume, and he did it twice! Consider that the other disciples didn’t even get out of the boat. And, after Jesus rescued Peter from drowning, they both had to walk on water to get back to the boat.)

Lastly, I’d like to look at how Jesus brought healing to Peter’s wounded spirit after his repeated denials while Jesus was on trial. Three times after His resurrection, Jesus asked Peter if he loved Him—one time for each denial. Jesus had Peter affirm his love and then commended him to lead others using the metaphor of a shepherd with sheep. It’s a perfect picture of gracious and redemptive reconciliation! Jesus lifted Peter out of his past failures and empowered him.

Since Jesus understands human frailty (see John 2:23-25) and is defined by redemptive grace, he maintains a posture of empowering those who fail.

(My final post next Wednesday will examine one more example of "Failing Forward" from the Gospel narratives.)

Serving a Purpose Larger than Yourself

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 30 Apr 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:36-42)

In Matthew 26:36–42, Jesus resigned himself to his Father’s will despite extreme anguish over his impending crucifixion. The text notes that his soul was “overwhelmed with sorrow to the point of death.” With his face to the ground, Jesus begged his Father: “If it is possible, may this cup be taken from me. Yet not as I will, but as you will.” Jesus was not calmly resigned to the trouble ahead. His humanity fought desperately against his divine nature. The mere thought of the burden he would bear in the midst of severe physical suffering nearly overcame him. As with the disciples, Jesus knew that the spirit was willing, but the flesh weak. Praying a second and third time, Jesus submitted his will to that of his Father’s: “If it is not possible for this cup to be taken away unless I drink it, may your will be done.” Serving leaders conform themselves to the will of their Audience of One. They serve a purpose larger than themselves.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Have I ever faced an overwhelming situation ? How would I deal with it differently today? In moments of extreme pressure, how could I practically resign myself to the bigger purpose?

Failing Forward (Part 1)

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 25 Apr 2018 10:57:39 GMT

A young executive was called into the CEO’s office after making an epic mistake. In fact, it was a multi-million dollar blunder costing the company dearly! Fully expecting to be fired on the spot, the young man stammered out a quick apology with a promise to have his desk cleared out by noon. “What?” thundered the CEO, “We just spent a million dollars educating you. Get out there and try again!”

You can only imagine the shock that young executive had in the moment and the adrenaline rush it awarded him for a restart. His boss obviously believed in him and was willing to give him another chance. We could say that he worked in a grace-filled environment that allowed him to fail forward.

Failing Forward—what does that look like for you? We all experience failure and all love to be graciously forgiven and move forward. Unfortunately, we commonly judge others weaknesses by our strengths rather than measuring them according to our own shortcomings. Too often we get upset with our kids when they blow it. Yet we all want a free pass when it’s our huge mistake.

Consider Jesus’ attitude and posture towards failure. It is amazing that after three years one of his disciples committed suicide and another one—in fact, one of his closest and most committed disciples, Peter—denied any connection to him during his greatest crisis. Seriously, what type of leader was Jesus to carry on with people like that?

He was a serving leader who believed in mercy, grace, and forgiveness. Jesus created an environment in which those who followed him could fail forward. In fact, very early on, Jesus had them baptizing others and putting into practice what He had been teaching them. John 4:2 states that “in fact it was not Jesus who baptized, but His disciples.” Luke 9:1-2 records that “When Jesus had called the Twelve together, he gave them power and authority to drive out all demons and to cure diseases, and he sent them out to proclaim the Kingdom of God and to heal the sick.”

Did Jesus’ disciples always get it right? No, as we will discover in our next Wednesday post. But he empowered them early on, knowing full well that this is how people best learn, by failing forward.

Embrace your Vulnerability

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 23 Apr 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:36-46)

In Matthew 26:36–46, Jesus was in the garden of Gethsemane wrestling to accept the agonizing suffering he was about to endure. Facing his greatest challenge ever, Jesus desperately needed his friends. He needed someone to stand beside him and help bear his burden. Since Peter, James, and John were nearby, Jesus begged them to stay and “keep watch.” They fell asleep, however, unable to help him in the throes of anguish. The text notes that Jesus actually reached out to them with words of concern: “Watch and pray so that you will not fall into temptation.” Serving leaders, like Jesus, will face distressful situations that tax them to the core of their being. They surround themselves with an “inner circle” of close friends and supporters who can help them through the most difficult times. We need to be vulnerable like Jesus, seeking others’ help. Unlike the disciples, we also need to help share the burdens of leaders around us.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Do I find it easy to be vulnerable when I’m going through difficulty ? Who is in my “inner circle” that I can go to in times of need? Have I helped bear the burdens of others by sacrificing both time and energy?

Hiring Great Employees

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 18 Apr 2018 00:00:00 GMT

We all want a great company with a great work environment where everyone gets along all the time, right? "Dream again," you might say, and I'd have to agree that no perfect work environment exists. But we can always swing the pendulum in that direction.

Today I'd like to look at hiring great employees that have the potential to make a great company, contribute to a great work environment, and work with their fellow employees.

First, hire based on attitude more than skill. Skills are trainable, attitudes are difficult to change. I'd rather train new employees with a can-do, want-to mindset than those who have all the skills in the world but come prepackaged with a spirit of negativity.

Second, look for people unlike yourself. Diversity of strengths and perspectives make for strong teams and strong companies. Most people hire those in their own image–often a costly mistake.

Third, don't just rely only on those glowing references . Listen more than talk during the interview process. Ask candidates about their greatest challenges and failures, how they wish to develop and grow at your company, and what they plan to contribute to the other employees.

Fourth, if possible, consider a test drive with new applicants. After a basic interview, have them work in your environment for several days before making a final decision. Feedback from the other employees should be seriously considered in the hiring process.

Fifth, hire those with great humor and good habits. The first one is fairly obvious from the outset and the second can be learned from references and the test drive . Humor is infectious in any work environment and an ethic of discipline will carry over into all aspects of one's work.

I'm sure there's much more that could be added to this list. Please let me know some additional tips for great hires that you've discovered and I'll consider sharing those with everyone in a future post.

Preparing Followers for Failure

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 16 Apr 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:33-35)

In Matthew 26:33–35, Jesus responded to Peter’s boast that he would never abandon his leader, even if everyone else did. Rather than commending Peter for his allegiance, Jesus pointed out that he would succumb to the pressure and noted how severe that failure would be. Jesus understood Peter’s self-assertive personality—his reckless abandon that hadn’t yet been transformed into a selfless, committed pursuit of the truth. Peter had to fail miserably for his own sake. Jesus knew this experience would shape his leadership in the years to come. Peter would learn to forgive himself and help others fail forward. Jesus informed all the disciples that they would fall away on account of him. Despite their defeat, however, Jesus noted that he would be waiting for them in Galilee, having gone on before them. He gave them a future point of reference—a spark of assurance that their relationship would be restored.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How can I help others to see or understand their personality defects without discouraging them ? When should I prevent others from hurting themselves and when should I allow them to fail forward?

Working with the Younger Generation

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 11 Apr 2018 00:00:00 GMT

Tim Elmore calls them an EPIC generation. E for Experiential (they want to see or do something, not just hear something), P for Participatory (they want to express themselves and help in determining outputs), I for Image-rich (they love images, illustrations, demonstrations, show and tell), and C for Connected (both socially and technologically).

At approximately 76 million strong, Millennials (born between 1980-1994) are the fastest growing segment of people entering the workforce today and will probably surpass the 80 million plus baby boomers.

Authors Lynne Lancaster and David Stillman in their book, The M-Factor, share seven trends of this generation.

First, in regards to parenting, you get three for the price of one. In other words, when you hire a millennial, you may also be getting their parents. Millennials are known to show up for job interviews with parents in tow; there’s a reason we talk about helicopter parents who constantly hover by their kids.

Second, this generation has been characterized as entitled. They see themselves as special, in need of promotions, and they’ve been raised with a high focus on self-esteem.

Third, millennials don’t just want a job; they want a meaningful job. They want to contribute to the company, to our country, to a cause, and to their community.

Fourth, millennials have great expectations. They are looking for a lot more out of their job than previous generations and will quickly change jobs if their initial experiences fail to satisfy.

Fifth, this EPIC generation has a need for speed. Millennials grew up with instant gratification. They are multi-taskers moving at the speed of light on multiple fronts—it’s the world they’ve grown up in.

Sixth—social networking. Millennials are socially connected on multiple platforms; they post, chat, and link about politics, religion, culture, etc. They are engaged and networked with many people they’ve never met.

Seventh, millennials are great at cooperation. In school and at home they’ve freely expressed their opinions and this carries over into their work world; they will not stay silent. They’re looking for new forms of leadership that are built around collaboration.

These trends all present numerous challenges and opportunities. Can we all listen, learn, and adjust? This generation needs coaching and mentoring from seasoned leaders. Are we willing to capitalize on their strengths and help them overcome their weaknesses rather than sit back and criticize?

Giving Hope While Defining Reality

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 09 Apr 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:31-32)

In Matthew 26:31–32, Jesus forewarned his disciples about the terrifying predicament they would soon find themselves in. He had led them and cared for them up until that moment. But now everything would change. They would be scattered, and he would be captured and struck down. The implications of his negative message were clear and frightening. But Jesus also had a positive word to share, imparting hope and comfort—the proverbial “light at the end of the tunnel.” “But after I have risen,” Jesus declared, “I will go ahead of you into Galilee.” They would survive, he indicated, and so would he. In fact, he would continue to lead them, going ahead of them back to the same area where they had come to know each other so well. Serving leaders define reality, regardless how negative the outlook. But they also have a plan, a way forward that inspires courage and expresses confidence in those struggling to believe.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How easy is it for me to define reality when the “negative” is a large part of it? Why can every reality — no matter how bleak —have courage and hope tied to it? What’s the difference between courage and hope?

Habits for Success

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 04 Apr 2018 00:00:00 GMT

We’ve all repeated certain activities that over time became second nature to us. We call them habits or disciplines. Like locking our car doors without thinking or brushing our teeth every morning. I’ve heard it said that if you practice something regularly for 30 days it will become a habit.

The greatest serving leader ever—Jesus of Nazareth—was a master at discipline. Consider Luke 22:39. “Jesus went out as usual to the Mount of Olives, and his disciples followed him.” Jesus had an ongoing custom of going to the same place to meet his Father. It comprised his ethos as the Greek indicates. Jesus developed habits that kept him aligned with his Father’s will. In studying the Gospel narratives you can conclude that He developed numerous habits such as solitude, prayer, and Scripture memorization.

But consider further some implications in this specific text. We note that his disciples followed him. Jesus desired that they become like him, taking on his habits and disciplines that would ensure their future success.

Shortly before they went out to the Mount of Olives, Jesus had prayed that Peter’s faith wouldn’t fail when he was sifted like wheat by Satan. He alerted Peter to an upcoming struggle he would certainly face—Peter would deny the very one he claimed to love most. But Jesus also hinted at Peter’s ability to bounce back: “When you have turned back, strengthen your brothers.” After all, states the author of Proverbs: “Though the righteous fall seven times, they rise again” (24:16). In Peter’s case, Jesus lovingly raised him back to full relational status with the statements, “Feed my lambs”, “Take care of my sheep”, and “Feed my sheep” (John 21:15, 16, & 17)). Jesus restored Peter three times with these three statements of confidence in Peter’s leadership—one time for each of the three denials.

There are two key points to draw from this passage around the issue of habits and discipline. First, note the comparison between Jesus and His disciples. Peter and the rest of the disciples failed to stay awake and alert when Jesus was praying in the garden. Jesus—who was connected to his Father through the habit of prayer and solitude—overcame temptation whereas the disciples did not, even though Jesus had told them twice to pray so they wouldn’t fall. It was also in a garden that Adam and Eve had first yielded to temptation in an ultimate rejection of God. Here in the garden of Gethsemane Jesus yielded to his Father’s will to overcome temptation and set in motion the restoration of humanity’s relationship with God. Discipline yields positive results. It pays a price in the present to bring about greater gain in the future.

Second, note that those who fail at self-discipline or struggle to maintain good habits are candidates for forgiveness and future victory. Jesus fights for us through intercession (Romans 8:34 & Hebrews 7:25). We also learn from our mistakes. Peter went on to feed the flock of God as one of the key leaders in the early church movement. Jesus modeled good habits to his disciples and helped them toward overcoming for future success.

QUESTIONS: What disciplines or habits are firmly rooted in your life? Which ones need a tune-up or complete overhaul? Are there any new ones you should consider for greater life success? If so, how will you begin to integrate them into your busy life? How will you keep yourself accountable and ensure sustainability?

Jesus' Sacrificial Model

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 02 Apr 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:26-29)

In Matthew 26:26–29, Jesus served his disciples with the greatest gift of all—himself. Taking some bread, he broke it and gave it to his disciples with these instructions: “Take and eat; this is my body.” Similarly, he took a cup and charged them with these words of promise and hope: “Drink from it, all of you. This is my blood of the covenant, which is poured out for many for the forgiveness of sins. I tell you, I will not drink from this fruit of the vine from now on until that day when I drink it new with you in my Father’s kingdom.” Jesus foreshadowed his own death with this sacramental meal. He laid down his very life for his followers and offered eternal forgiveness for the sins of the entire world. Jesus’ sacrifice serves as a model for all serving leaders. Allow yourself to be broken on the behalf of others. Pour out your energy and give of your time sacrificially in order to serve the needy world around you.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: What is the greatest gift you can give to those you are leading? What does “being broken on the behalf of others” look like for you in practical terms? How might you sacrifice physically to serve the needy world?

Living a Life of God-Dependence

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 28 Mar 2018 00:00:00 GMT

Wouldn't it be great if our perspective on faith automatically translated into living by faith? I've often pondered how difficult it is to live by faith, given the fact that we have credit cards, bank accounts, and tons of other resources at our disposal when the going gets tough.

I'll have to admit that my faith was tested much more when our family served as missionaries in SE Asia between 1997 and 2008. I had been challenged by a close friend to not make our financial needs known to anyone; to simply pray for God to supply them. I wish I could say that my faith was strong and that I always responded without worry. That simply did not happen; often my faith was weak at best.

When we first moved to SE Asia we had enough money to purchase a small motorbike. We only had one daughter at that time and our means of transportation was adequate, at least while the dry season lasted. Shortly before the rainy season began, someone unknown to me felt led to give us a very substantial donation that made it possible for us to purchase a vehicle. It came right around the same time that our visas had changed into the required type that allowed us to make that purchase.

I remember one year when we were due for a furlough. I had booked tickets on Korean Air six months out from our return date for North America. For some reason, we were waitlisted and seats were not available. Our agent assured us the seats would most likely clear and not to be concerned. We actually had a bigger concern–money that typically came in for furlough expenses for some reason appeared to have dried up. About a month or two away from our return date we found ourselves discussing several contingencies and seriously praying for resources and wisdom. We had enough saved up for myself and one of our children to fly back; I needed to go since I was already booked to speak at several events in North America. We thought that perhaps my speaking would generate some funds which would allow Amy and the other two children to fly back a little later.

As it turned out, the money came in for our tickets on Friday, the seats on Korean cleared on Saturday, and we boarded our flights on Monday–our original return date. While it was super cool to see God supply our needs just in time, I remember hoping I'd never have my faith tested like that again.

Several years passed and we were living back in North America. My speaking was mostly in the non-profit world and income was up and down. We had a large bill due at the end of the year and looking at my calendar I knew there was no way under the sun I'd be able to pay it since no one books speakers around Christmas. Again, we prayed and trusted God to supply our needs, making them known to no one but our heavenly Father (and I must confess that I really struggled with doubt once again!). Shortly before we needed to pay that bill, someone took me out for breakfast and handed me a check, enough to cover it. Again, God was faithful.

So what is the point of these stories? Certainly not to highlight my faith as God was faithful despite my lack of it. Nor do I tell them to suggest that we only live by faith when we are not working for a sustainable income. These stories are simply part of my journey and life experience and have caused me to think deeply about faith and God-dependence. While today I earn ample income from my business speaking, I still am tested to live by faith–a life of God-dependence.

Based on God's faithfulness, I choose to not fret about the future. I am not overly concerned with radical Islam, wars brewing around the globe, or who is our President. Nor do I worry about the current economic forecast or global problems. I've come to realize that God is sovereign regardless of what is happening or who is in power. I've prayed and fasted for both Democratic and Republican presidents as that is my Biblical mandate. I try to give generously regardless of my level of income. I pray for God's Kingdom come to all the world (using the Operation World App on my phone) and get practically involved in making the world a better place.

Living a life of God-dependence means trusting him. It means that despite what happens to me, I will choose to respond rather than react. That means allowing my character to be built rather than casting blame on some person or event. It also means taking ownership and making the most of every situation by God's wisdom and grace. Living a life of God-dependence is ultimately trusting in our Heavenly Father who knows the way that I take and will work all things together for ultimate good whether it seems good to me or not (see Romans 8:28).

Matthew 10:29-31
"Are not two sparrows sold for a penny? Yet not one of them will fall to the ground outside your Father’s care. And even the very hairs of your head are all numbered. So don’t be afraid; you are worth more than many sparrows."

Confrontation for Everyone's Best Interests

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 26 Mar 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:20-25)

In Matthew 26:20–25, Jesus confronted the disciple who would betray him rather than simply pretending that nothing was amiss. A serving leader deals with insubordinate team members; failing to do so neither serves the delinquent nor the team. By announcing the fact that one of his disciples would betray him, Jesus served the best interests of Judas by giving him a chance to reconsider and repent. He conveyed love for his betrayer by not publicly exposing and shaming him by name. Jesus also served the best interests of his disciples, preparing them for an act of treachery that would disband their group. With advance notice of the challenges facing their team, they could begin formulating a response. Jesus did nothing to stop Judas from carrying out his dastardly plan. He accepted the choice of his disgruntled follower rather than coercing him to change. Jesus warned the wayward and positioned the others for the future.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Is there someone I need to lovingly confront for the sake of everyone? Are there some issues that “take care of themselves” or should I always acknowledge, investigate, and deal with issues of conflict?

Sticky Vision

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 21 Mar 2018 00:00:00 GMT

Everyone has some type of vision or picture of the future. It may not be well defined or easily articulated, in fact, all vision is blurry at best since no one can perfectly predict the future. However, a vision of one's preferred future provides a practical guide for making plans in the present and keeps one focused on what's most important.

In an organizational context, casting vision to others is one thing, making it stick is quite another. Time pressures, stress, and the daily grind of life can easily take its toll on vision. Andy Stanley in his book, Making Vision Stick , points out that vision naturally leaks. He proposes five ways to help make vision stick.

First, he points out the importance of making it simple: "It is better to have a vision statement that is incomplete and memorable than to have one that is complete and forgettable."

Second, Andy tells us to cast vision convincingly. People need to know the reason behind it, both in terms of why and why now . He writes in his book that "what people complain about communicates their understanding of the vision."

Third, vision needs to be repeated regularly. We tend to easily forget and if our vision is important than much is at stake. So repeat your vision, then repeat it again...often!

Fourth, celebrate your wins. Take time to reflect on success and champion those who were directly or indirectly responsible. Never forget that what's praised gets repeated.

Fifth, Stanley points out that we must embrace the vision personally. Often more is caught than is taught. If you are a leader who casts vision remember that how you live it out reveals how important it really is.

Bottom line: We are easily distracted from keeping the main thing the main thing. Vision leaks. As leaders, it's our responsibility to make it stick. So cast vision, keep it simple, repeat it often, celebrate, and personally embrace it with all your heart. If your vision of the future is worth pursuing, then it's worth investing the time and energy to ensure a good probability of that future.

Taking Time to Reflect and Celebrate

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 19 Mar 2018 12:23:35 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:17-19)

In Matthew 26:17–19, Jesus celebrated an important meal with his disciples that became the central component of Christianity. The Jewish Passover that had commemorated God’s mighty deliverance of his people from Egypt would now take on new meaning in Christ’s death. It was an important occasion for Jesus and his disciples—a time of celebration and transition. They would observe a traditional meal that would serve as one of their favorite memories of final team togetherness in the years to come. Serving leaders take time to celebrate and commemorate the past. Reflecting on the past keeps us anchored to established values and prepares us to embrace change as we move into the future. Jesus knew what he was facing and the severe stress his disciples would undergo. This event provided the emotional resources needed to face the future, and it inaugurated a revolutionary movement that would change the world.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Do I take time to reflect on the past? Are there traditions I could establish in my family or with my team that would help anchor our values and provide the basis for significant memories in the years to come?

Recognizing Real Motives Before Passing Judgment

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 12 Mar 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:6-13

In Matthew 26:6–13, we get a glimpse of Jesus’ perspective on extravagant love. While dining with Simon the Leper, a lady appeared and anointed his head with a very expensive perfume. Aghast at such waste, the disciples indignantly sputtered, “This perfume could have been sold at a high price and the money given to the poor.” Jesus saw a woman’s lavish devotion while others only saw a misuse of resources. She had most likely taken a family heirloom—probably an import from the east worth a year’s wages—and emptied it all on the one she so loved. Jesus recognized what was behind this spontaneous and extravagant gift—a woman’s love and devotion. Serving leaders comprehend gestures of extreme sacrifice rather than judging people according to principles of prudent investment. Jesus was not diminishing the value of caring for those in poverty; he was simply commending a woman for her act of adoration and loyalty.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: Am I liberal or conservative with my generosity? Do I catch others doing the right thing or do I critique and correct, even if it’s only in my spirit? What are some extravagant acts of love and service I could practice?

Responding from Humility and Confidence Rather than from Pride and Fear

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 05 Mar 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 26:1–5)

In Matthew 26:1–5, Jesus’ leadership is juxtaposed in sharp contrast with that of the religious leaders. Jesus exuded humility and confidence despite the reality of his impending crucifixion. Knowing who he was and whose he was, the highest degree of humility and selflessness steered him firmly in the direction of preparing his disciples for what lay ahead of them rather than agonizing over his own rejection and suffering. Jesus resigned himself to what would take place, confident that his Father’s will was being accomplished. Meanwhile, motivated by pride and fear, the religious leaders plotted how they could regain their position of authority with the people and destroy the one they blamed for having lost it. They were driven by the very antithesis of Jesus’ posture, plotting behind closed doors and basing their decisions on public reaction. Serving leaders respond out of humility and confidence rather than out of fear and pride.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: Do I tend to focus on the pain of others before my own? In what situations do I tend to respond out of fear and pride rather than out of humility and confidence? How could I begin changing that?

Being Aware and Responsive

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 26 Feb 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 25:31–46)

In Matthew 25:31–46, Jesus pointed out the rewards of a serving posture using the metaphor of a shepherd separating his sheep from the goats. The sheep were called righteous for feeding the hungry, hosting the stranger, clothing the naked, caring for the sick, and visiting the prisoner. In contrast, the goats were labeled as cursed for failing to notice the needs around them. The sheep were rewarded for living with responsible awareness, using their influence to benefit others. The goats were punished for their self-centered existence, choosing the path of “blissful ignorance.” To the sheep, Jesus attributed their acts of service as unto him: “Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me.” To the goats, Jesus had this to say: “Truly I tell you, whatever you did not do for one of the least of these, you did not do for me.” Serving leaders are aware and responsive.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: Would there be enough evidence in the court of public opinion to convict me of serving leadership? Do I consciously choose to serve each time or is it becoming second nature for me? How can I develop more awareness?

Motivating and Engaging Millennials in the Workplace

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 23 Feb 2018 00:00:00 GMT

Here's an issue that has been quite a challenge for a large number of leaders and managers. How do you motivate and engage the younger workforce that is characterized by entitlement, self-interest, and lack of focus? A great place to start is by watching Simon Sinek’s 15-minute talk on Millennials in the Workplace .

In his book, Generation iY, Tim Elmore calls them an EPIC generation that responds best to input that is E-xperiential , P-articipatory , I-mage-rich , and C-onnected .

Most young people today are experiential; they want to see or do something, not just hear something. So allow them to learn by trying new things. When possible, cross train them on new roles or tasks.

Young people today love to participate, they want to express themselves and help in determining outputs. So involve them in the decision-making process, especially when those decisions will affect them. Years ago while leading a non-profit I invited everyone to our annual leadership meeting, including those brand new on staff. I would inform them that everyone’s voice counted with the understanding that those who had been there longer had much more weight to their voice.

Image-rich: use images, illustrations, demonstrations—show and tell. The younger generation has grown up with multi-media for everything. So learn to communicate using images, metaphors, and stories. Jesus used parables for a reason. Connect on both a heart and mind level. When you touch someone’s emotions you’re able to change their mind.

And finally, this generation is connected, both socially and technologically. Engage them on social media and do things together outside of work. Building community offsite promotes onsite connection and the ability to work through difficulties if and when they do arise.

Millennials/Gen Y (or iY), and Gen Z/post-millennials have much to offer if we will learn to listen, understand, and adjust our leadership/management style to their unique situation and perspectives. Our world keeps changing, and with it, the challenges of engaging and motivating the workforce.

Why Motivation is Lost

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 21 Feb 2018 00:00:00 GMT

First are time and schedule pressures. People can handle only so much stress for so long. If you keep them under the gun for too long they will simply lose motivation. So build margin into their lives. Some companies require their people to read for a certain amount of time each day. Others build workout centers and encourage exercise.

Second is difficulties or conflict. Nothing is more draining than to be embroiled in an ongoing conflict. So deal with personal conflicts quickly. Don’t expect problems to just go away— sleeping dogs eventually wake up and bite. Mediate when necessary and always check with all parties individually to make sure they feel it was adequately resolved.

A third is allowing disorganization in both your physical environments and systems of leadership or management. Work with your employees to set policies that clear away the chaos and clutter. Communicate often and clearly. Flattening your organization wherever possible can also diminish the confusion created by hierarchical and complex leadership/management structures.

Fourth is lack of celebration for results. When people don’t see their work connected to success they lose heart. So share your numbers when possible. Hold celebration banquets and pass out rewards. When results are not positive, hold meetings to discuss potential solutions. Involve everyone to create ownership whether there’s progress or regress.

A fifth one is deficient training structures. When employees are not equipped for the roles they were hired to fill or tasks required for success, their inevitable failures will certainly demotivate. So train on the front end, assess, and provide further training when both your assessment and theirs requires it. Give feedback throughout, both positive and constructive.

Momentum lost is difficult to regain. Understanding why motivation is lost can help you tackle these issues before they happen and set up your organization for success.

'Playing it Safe' is not Stewardship

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 19 Feb 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 25:14–30)

In Matthew 25:14–30, Jesus shared a parable about a master entrusting his wealth to three servants. Each was given a different amount to invest wisely according to his ability. The first two servants doubled their investment while the third simply buried his in the ground. Upon the master’s return, each was required to give an account. The first two were rewarded with greater responsibility and an invitation to share in their master’s happiness. The third man was stripped of what he had and severely reprimanded and punished. First, note that everyone had different abilities and was required to steward their resources accordingly. Receiving fewer skills in life than another does not excuse one from exercising appropriate effort. Second, playing it safe rather than taking any risk is not playing it safe at all. We must respond to our gifts and opportunities both creatively and adventurously. Third, joy is the reward of faithful stewardship.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: With what have I been entrusted in terms of gifts or abilities that I need to develop and multiply for greater fruitfulness? Where have I been playing it safe? What is keeping me from taking more risks?

Types of Employees Needing 'Retirement'

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 16 Feb 2018 00:00:00 GMT

According to Michael Hyatt there are five types of employees who “will drain your team of precious energy, creativity, and joy”. Considering my last post, these are the folks you may need to relocate or retire from your company.

First are those who complain about everything. While all good teams need a healthy dose of debate and dissent, constant whining and dissatisfaction will destroy momentum and prevent collaboration. Tell your team members to bring their problems and critiques to the table, but only after they’ve spent adequate time considering possible solutions and alternatives.

Next are those who need ongoing supervision. New employees typically need a certain amount of micromanagement until they are trained and capable of handling their responsibilities independently. But if they never become self-starters or take initiative with learned skills, they’ll waste your time and the energy required for more important matters in the organization.

Michael Hyatt also refers to those who enjoy and create drama. And believe me, there’s both drama queens and drama kings out there—people who derive personal significance from crises, whether real or imaginary. No one leading a successful company should put up with it; these folks are joy-killers and fire-starters—the arsonist, pyromaniac variety!

Next are gossipers and backbiters. While healthy team members are characterized by encouragement and integrity, these folks exhibit the opposite—attempting self-promotion by tearing down others. They destroy team unity and foster distrust. Dave Ramsey has zero tolerance for gossip at his company. He defines it “as discussing anything negative with someone who can’t help solve the problem.”

Lastly on Hyatt’s list are those who refuse to take responsibility. Those unwilling to be accountable for results or make commitments to carry their part of the load, hinder and demoralize the committed who are willing to sacrifice for their co-workers and the mission of their organization.

A thriving, healthy environment is replaced with paralysis and a total lack of joy when you cater to these types of employees. Employee engagement and motivation is simply impossible. Better to cut out the cancer before it spreads and completely destroys your organization.

Hiring and Firing

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 14 Feb 2018 00:00:00 GMT

You only have two options for employees who aren’t delivering. You either retrain or reposition them in your organization or you help relocate/retire them…maybe to your competitor’s business or a distant island where they can collect seashells instead of dropping bombshells on your company culture.

Firing is all about relocation for everyone’s benefit. It will certainly improve your company culture. It may also help those you fire by moving them to another environment better suited for their personalities and gifts. Now obviously some folks will nurse negative attitudes wherever they go. Whatever the case, tolerating negative attitudes in your environment is toxic for everyone and sends the wrong message about what you ultimately value.

Before firing, however, grant those with substandard attitudes the benefit of the doubt by sharing with them your expectations and giving them time to improve. Find out if they would do better working in another role or with people they have better chemistry (for greater detail, check out Bill Hybels' proposal on three keys for team selection: character, competence, and chemistry). If nothing changes, respectfully dismiss them in accordance with their rights and legal requirements.

Seth Godin says we should fire for attitude and fix for skills. As mentioned earlier, sometimes people simply need retraining or repositioning within the company. Poor training or lack of resources needed to accomplish a task make for inefficient, unfulfilled, and unhappy employees. Personality clashes are sometimes mistaken for something worse leading to ongoing problems and energy drain when all that is needed is moving folks around within a department or to another one. Leaders and managers are responsible for fixing broken systems, employee training and empowerment, and building teams that can work together.

Now let’s talk yet about hiring. In a business podcast, Dan Sullivan shared how he has divided everyone into one of two categories:

Those that have their own energy source (those with batteries), and
Those that are dependent on others for their energy (those without batteries).

There’s no doubt that we should always be willing to help people who seem to come without batteries. But should we hire them? Don’t you want everyone in your organization to have their own battery pack? The reality is, if they don’t, they will be depleting the energy of everyone around them.

Now don’t misunderstand me, I’m not talking about hiring only self-starters or innovators. But you do need to hire those who have positive attitudes and the energy to respond rather than react to problems. Hire people of character and competence and then place them in teams where they will thrive. Doing the hard work on the front end will spare you much grief and ensure you have sufficient energy for those in your organization you value most.

Preparing for the Best and the Worst

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 12 Feb 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 25:1–13)

In Matthew 25:1–13, Jesus shared a parable of ten virgins to further highlight the importance of watchfulness. In the context of a village wedding, virgins or bridesmaids were awaiting the arrival of the bridegroom to help escort his bride home for the final celebration. Some had prepared for the potential delay of the bridegroom while others hadn’t. Upon his arrival, the latter discovered that their torches had burned out and needed oil before joining the torchlit procession. Running off to purchase oil, they arrived at the celebration only to find that the door had been locked and the bridegroom unwilling to let them in. “Therefore keep watch,” Jesus directed. Showing up late meant missing it altogether. Serving leaders prepare for the best and for the worst by constantly replenishing their internal resources via rest and activities that feed their souls. When opportunities present themselves or crises occur, it’s simply too late to prepare.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: Do I tend to plan ahead or do I decide my course of action as I go along? For what types of events or possibilities should I be better prepared? When might contingency plans be excessive or unnecessary?

The Intrinsic Motivators of Autonomy, Mastery, and Purpose

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 09 Feb 2018 00:00:00 GMT

Dan Pink calls for a new operating system for business—one designed with the intrinsic motivators of autonomy, mastery, and purpose in mind. Autonomy speaks to the urge we all have to direct our own lives. Mastery is about our desire to get better and better at something that matters. Purpose speaks to the yearning to do what we do in the service of something larger than ourselves.

Regarding autonomy, consider how as a child you loved to play and explore on your own. Adults continue to operate with that inner drive. So if you’re an employer, give your people real control over certain aspects of their work. That may include allowing them to decide what to work on and when to do it. Ultimately it means helping them make progress. Your job is to give meaningful feedback and encouragement.

On mastery, do you remember trying to learn some new task or technique? Did you experience frustration at failing or a sense of happiness from succeeding? Your frustration was due to not overcoming a difficult problem and your happiness resulted from conquering a real challenge. Had the difficulty been lessened to match your capability, you would have succeeded. But equally important to note is that you would have probably been bored and unhappy had the challenge not been severe enough. People do not want to engage with just easy things nor do they enjoy worrying about failing to master something. They want a sense of progress according to their capabilities. So calibrate what your people must do by evaluating what they can do. And furthermore, don’t cause your people to lose heart by attempting to fit their triangle or square capabilities into round tasks.

Lastly, regarding purpose—what wakes you up in the morning with a smile and helps you go the extra mile? Elizabeth Moss Kanter states that “People can be inspired to meet stretch goals and tackle impossible challenges if they care about the outcome.” In other words, people who have purpose are motivated to tackle difficult problems. So help your people connect to something larger than themselves. Don’t simply focus on performance data and measurement. Connect work to values. Ensure that whatever your company or organization is doing will in some way impact the world for the better.

Now obviously there is a balance in all of this and some of it is context driven. But give some attention to these three factors and it will result in higher job satisfaction and better job performance.

Intrinsic and Extrinsic Factors of Motivation

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 07 Feb 2018 00:00:00 GMT

Consider the difference between intrinsic and extrinsic factors of motivation. The former speaks to the internal—“I do something because I enjoy it or it’s interesting”—the latter to the external—“I do something for external rewards or to avoid negative consequences.”

In his TED talk —“The Puzzle of Motivation”—Dan Pink states that “there’s a mismatch between what science says and what business does.” In other words, science shows that increasing one’s salary can in some cases actually demotivate—something most businesses fail to understand and apply.

Now let me be very clear on one point before I go any further. I am not suggesting that payment for one’s work is off the table; you must always set an appropriate, reasonable, and adequate salary or wage. People will usually first consider the financial benefits when applying for a job based on the first two needs in Maslow’s Hierarchy . But once a fair pay scale is established, be very intentional in addressing intrinsic motivators for better performance. It may work with mules to incentivize with a “sweeter carrot” or threaten with a “sharper stick”, but people are made in the image of God with a creative predisposition. Most people desire to share their ideas and help make decisions; they want meaningful interactions at work that go beyond simple task performance.

Dan Pink also points out that motivation works differently for those with simpler tasks and those whose job involves creativity, decision making, and greater complexity. For jobs and tasks that involve mostly mechanical skills, extrinsic motivators and bonuses work well as would be expected; the higher the pay—the better the performance. But for jobs or tasks that call for greater cognitive skills—larger rewards actually lead to poorer performance. Dr. Bernd Irlenbusch at the London School of Economics went so far as to say that, “We find that financial incentives can result in a negative impact on overall performance.” In his TED talk, Dan Pink refers to Duncker’s candle problem to support this. So be careful if your only motivator is to up someone’s paycheck. Better to involve them in your business, make them a part of the decision-making process, and focus on other intrinsic motivators.

In my next post, I’ll dive deeper on intrinsic motivational factors, discussing the elements of autonomy, mastery, and purpose.

Leading from a State of Preparedness

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 05 Feb 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 24:36–51)

In Matthew 24:36–51, Jesus instructed his disciples on what to do while waiting for his second coming. Typically one deals with the unknown in either of two ways: 1) Anxiously contemplating endless possibilities, and 2) Numbing oneself into mindlessness through pleasure or work. Jesus offered a much better approach: in essence, be ready and watching while faithfully stewarding your resources and time. A posture of readiness is maintained by serving leaders who continuously develop their character and integrity. They cultivate watchfulness by remaining aligned to their Audience of One despite ever-changing circumstances. Serving leaders are vigilant but not uptight, staying focused on the task entrusted to them. While living on high alert is tiring and next to impossible, one can and must live in a state of preparedness. Practice faithful stewardship while eagerly expecting the best that is yet to come.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: How do I typically deal with unknowns? What are some valid concerns that require vigilant monitoring or ongoing assessment? How can I live in a state of preparedness?

My Personal Journey Toward my 'Sweet Spot'

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 02 Feb 2018 00:00:00 GMT

Before I turned 19, I was pretty sure of the direction my life would take. I was surely destined for greatness (smile) with a takeover of the family farm and construction business my father had built. I loved farming and the hard work required in pouring concrete walls and finishing floors. Little did I know that all this would change when I headed to Western Canada at age 19 to teach in a small parochial school. But over the next three years as I taught school I experienced a paradigm shift in career and began to understand my calling.

Let me first admit that the real motivation for moving west was to ski the Rockies and join a hockey team. I would only be teaching school on the side . And there’s probably a lot of truth to that. But entering the classroom and engaging students from grades five and upward proved to be much more exciting than I could possibly have imagined. I loved seeing the lights come on in their minds. I loved getting in front of them and sharing insights and words of inspiration. I loved to teach. I loved to speak. I loved getting up in front of people with the challenge of keeping their attention and teaching them something new.

But that was only the beginning. After getting married, I spent ten years in Southeast Asia leading a non-profit organization that provided multiple platforms for me to speak and teach. I eventually ended up speaking in both non-profit and business worlds, each providing me with enough income to support my family and sustain what has become both a passion and a strength for me.

I couldn’t be happier today. I don’t want another job. I love what I do and will continue to pursue excellence in the area of my sweet spot—communicating truth to audiences both large and small on leading, loving, and serving to change the world for the glory of God.

So I’ll close with a few questions: What currently motivates you and gets you out of bed in the morning? Is it your job? If not, should you be pursuing something else? What could you do with your life that will bring God the greatest glory and you the greatest joy?

Moving People Toward Their 'Sweet Spot'

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 31 Jan 2018 00:00:00 GMT

It’s true that all of us have some things in common. We all want a paycheck, we all want to leave work on time, and we all love taking time off on weekends. But there are also some key differences in people—what makes them tick.

Michael Hyatt proposes The 3 Components of Job Satisfaction : passion , proficiency , and profitability . In order for one to be fully satisfied with their job, all three must be present.

Passion speaks to what one cares about deeply, what truly grabs one’s interest and motivates at a heart level. Proficiency has to do with one’s skill set, abilities, and strengths. Being good at something or at least having the ability to master or excel in a skill adds to job satisfaction. Profitability speaks to sustainability. If one cannot make a profit and provide for their needs with what they are good at doing and love to do, it’s pointless to pursue a career in it.

Considering these three components it’s important for a leader or manager to help employees discover their sweet spot—that area where all three overlap. While it’s not always possible for one to work in their sweet spot all the time, helping them move in that direction or training them for a position that allows them to work most of the time in their sweet spot will certainly increase motivation and engagement.

Consider tools such as the Strengths Finder or Myers Briggs to help your people discover what makes them tick. A unique career assessment that powers the whole person is The Highlands Ability Battery . Although quite costly, I took it years ago when making a major shift in my career.

Bottom line, what are you doing today to either move toward your sweet spot or your employees toward theirs? If you or they are struggling with motivation, this may be the key that unlocks the door to unreleased potential.

In my next post, I’ll share my personal journey of moving toward my sweet spot.

Provide Hope While Defining Reality

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 29 Jan 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 24:9–35)

In Matthew 24:9–35, Jesus shared numerous signs and events that would precede his return to earth at the end of time. Noting that these days would be shortened lest no one survives, he defined reality in stark terms, warning his disciples of fierce opposition, deception, and betrayal. But Jesus also supplied them with defensive and offensive countermeasures. “Stand firm to the end,” he essentially told them. “Don’t believe every self-proclaimed messiah who appears performing signs and wonders.” And regarding their strategic role during this time, Jesus prophetically declared: “This gospel of the kingdom will be preached in the whole world as a testimony to all nations, and then the end will come.” As a serving leader, Jesus detailed what his followers were up against. He gave them clear instructions—ending with a message of hope—that the Son of Man would come “on the clouds of heaven, with power and great glory.”

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: Do I tend toward an overly optimistic or pessimistic outlook? How might I define future possibilities in more realistic terms? What message of hope can I always share with those I lead?

Motivation Based on People's Needs

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 26 Jan 2018 00:00:00 GMT

So how do we meet people's needs, especially the last three on Maslow’s Hierarchy of Needs ?

Regarding the first—physiological needs (air, water, food)—make sure your pay scale is fair and adequate for the context and local labor market. Most applicants will consider this first when looking for a job.

In light of the second—safety needs (personal and financial security, health, well-being)—ensure that all your employees are in a safe working environment. Beyond this you may wish to consider retirement accounts, having funds available for family emergencies, personal fitness activities built into the daily routine, or asking for ideas from your employees as to how you could improve safety from their point of view.

For the third fundamental need of love and belonging consider the following questions: (1) When people begin working at your establishment, how are they brought up to speed with the company culture? (2) Is “insider-language” explained during their training? (3) What about company history, stories, and jokes? (4) Is there any effort made to place them in a group where they have “chemistry” with the other employees or re-situated if problems arise? Remember, everyone wants acceptance among their peers at work, they want to belong.

The fourth need is all about esteem. People desire to master their job and over time be given freedom to make decisions. Does your training program allow for your employees to grow beyond present potential? While not everyone will take opportunities to rise from their current position, highly motivated types will. Failure to provide for advancement or training in other capacities will cause your best people to go elsewhere. This is especially true of millennials (see this HBR article ).

Regarding the final and fifth need of self-actualization, do you consider your employee’s “bucket lists”? Instead of handing out customary bonuses and gift cards, discover what are your employees' big picture goals and help them achieve them. When you care enough to customize for each employee, you tap into something at the highest level of human motivation. This last one is difficult as it will take time and energy to get to know your people and compensate fairly across the board. However, the rewards that you reap with a highly engaged workforce may be worth the price.

Considering the implications of Maslow's Hierarchy of Needs may reveal how serious you are about developing the most important asset you have—your people. Start meeting more of their needs than the first two and you might be surprised how your employees go beyond their job requirements to fulfill your organization’s mission.

Maslow's Hierarchy of Needs

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 24 Jan 2018 00:00:00 GMT

Consider the fundamental needs of every human being. I'm particularly interested in American psychologist Abraham Maslow's Hierarchy of Needs .

Maslow considered physiological needs as primary. Humans have an instinctual desire to survive. We need air, water, and food and will seek to meet these needs first. Hence, the most basic motivation for a paycheck!

Second, safety needs. After physiological needs have been met, everyone strives for personal security, financial security, health, and well-being.

According to Abraham Maslow, the third fundamental need of humanity is love and belonging. After the first two needs have been met, people focus on being loved and belonging to a group.

The fourth need has to do with esteem. People desire both self-esteem and self-respect. The former refers to a "lower version" of status, recognition, fame, prestige, and attention. The latter concerns a “higher version” of strength, competence, mastery, self-confidence, independence, and freedom. This "higher version" takes precedence over the "lower" version because it relies on an inner competence established through experience.

The final and fifth need of all human beings is self-actualization. This regards a person’s full potential and the realization of that potential. People desire to accomplish everything that they can in life. They want significance—to become the most that they can be.

In light of Maslow's Hierarchy of needs, which are you focused on with your employees? Most companies concern themselves with only the first two. Those are primary and must always be addressed, but meeting the other three might be your greatest breakthrough for increasing motivation and engagement at your company or organization.

In my next post, I'll discuss some practical ideas on how to meet those needs, especially the last three.

Be Internally Prepared for External Crises

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 22 Jan 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 24:3-8)

In Matthew 24:3–8, Jesus responded to his disciples’ questions regarding his second coming and the end of time. “Watch out that no one deceives you,” were his first words. Perhaps one of the greatest temptations we face in times of difficulty is latching on to some self-proclaimed deliverer who offers hope and a quick fix to the problem. Jesus also described some signs of this time period: wars, rumors of wars, ethnic and political strife, famines, and earthquakes. “All these are the beginning of birth pains,” Jesus informed them, “but see to it that you are not alarmed.” Serving leaders neither jump to rapid conclusions nor are guided by fear. They are more concerned with being internally prepared for external crises than having flawless contingency plans. Rather than depending on human solutions, they remain anchored to their Audience of One, trusting Christ for strength, provision, and wisdom in the time of need.of people? Serving leaders get excited about developing humanity rather than the inanimate façades of temporality.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: What are my greatest fears? How much time or energy do I currently give to contingency planning? How can I internally prepare myself and my team for future unknowns? What are some safeguards from deception?

Developing Your People for Success

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 19 Jan 2018 00:00:00 GMT

One of the greatest ways to motivate and engage your employees is to invest in them personally. One company I’ve worked with where the labor market is tight invited me to speak to some of its top managers each quarter on life purpose. After facilitating a one-hour group presentation, I conducted one on one coaching sessions to discuss personal objectives and success. Many of those coaching sessions dealt with issues unrelated to the company. This CEO believed, however, that the well-being of his employees would lead to a successful company. The last few years of incredible growth have proved his point. He cares deeply about his people and has already shared with me how at least one person was willing to take a pay cut to come and work for him.

John Maxwell talks about five levels of leadership development. The first level is rights-based; people follow you because of your position or title. If you remain at this level, however, you’ll experience low morale and high turnover. Next is leading at a relationships level. People follow you because they want to; they’ll go beyond your stated authority because they like you. Staying at this level too long, however, causes highly motivated people to eventually go elsewhere. Hence the need to enter the third level where it’s based on results and production. People follow you because of what you have done for the organization. You’re accomplishing something significant and they want to be a part of it. John Maxwell takes it to the fourth level where people development is the focus and reproduction is the result. He notes that people follow you because of what you have done for them personally. At this level, long-range growth occurs and an organization can scale up or expand exponentially. The final level is reserved for leaders who have spent years growing and developing people. Maxwell refers to this as Personhood. People continue to follow you even when you no longer have a position because they respect you. Your influence has far-reaching impact beyond position, title, and authority.

Motivating and engaging people takes seriously a commitment to their personal development and growth. Invest in them and they will invest in what you care about.

Entreating vs. Coercing

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 17 Jan 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 23:33–39)

In Matthew 23:33–39, Jesus expressed a lament at the rejection he faced, similar to that of the many others who attempted to positively impact people. He described the consequences with a heart of sorrow, longing for the day when they would welcome him with the words, “Blessed is he who comes in the name of the Lord.” Serving leaders share these two responses when affronted: 1) A definition of the reality that awaits those who reject the truth, and 2) A word of hope that the future holds for those who acknowledge the error of their ways, change their minds, and position their hearts to receive truth. Both responses are based on serving others, having their best in mind. Serving leaders entreat rather than coerce. Jesus implored them to reconsider with these words, “How often I have longed to gather your children together, as a hen gathers her chicks under her wings, and you were not willing.” He cared, he hoped, he loved.

Lead, love, and serve, like Jesus!

Click here for AUDIO version.

KEY QUESTIONS: How does confrontation or rejection affect me? What type of response would keep me focused on serving others while not losing hope? When is my leadership more coercive than invitational?

People are our Greatest Asset

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 17 Jan 2018 00:00:00 GMT

Most of us will admit that the people we hire can either make our company or break it. Reminds me of one successful founder and CEO of a large company who told me that he wasn’t the smartest person in the room; he simply knew how to hire people smarter than himself which led to their corporate success.

That’s easy enough to say, it’s quite another to make it happen. First off, one needs to be secure in their own leadership and not afraid of being wrong. He or she must be willing to defer to team decisions after intentionally choosing those who will not be simply “yes-yes” people. Hiring talent that cares more about the company’s mission than pleasing people—especially the boss—can ensure success.

Secondly, a leader needs to clear away any obstacles that may hinder the success of their employees. This includes both development and empowerment. Leaders who train and develop their people take responsibility and will often respond with something to the effect when problems occur: “I didn’t train them adequately or provide them with the needed resources." This type of leader sets his or her people up for success by sufficiently and effectively equipping them. And once they are trained they are also given authority to make decisions and fulfill the company’s mandate.

Leaders can make or break their employees which in turn makes or breaks a company.

Focusing on the Eternal

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 15 Jan 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 24:1–2)

In Matthew 24:1–2, Jesus shared his opinion on the monumental accomplishments of humanity when his disciples pointed him toward the impressive temple buildings. “Do you see all these things?” he asked. “Truly I tell you, not one stone here will be left on another; every one will be thrown down.” Too often we focus on the temporal rather than on the eternal. We admire the architectural wonders in our world and other tangible expressions of greatness. But what truly impresses people fails to impress God. Jesus was concerned with internal changes—building a heavenly kingdom by developing the character of human temples—rather than external fabrications made by human hands. Ask yourself what motivates you the most in leadership. Is it the construction of programs and structures, or the growth of people? Serving leaders get excited about developing humanity rather than the inanimate façades of temporality.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: How much time do I give to building the eternal in contrast to that which is temporal? What program or structure needs to be put in place currently for growing people? Which one(s) need to be tweaked or terminated?

Addressing the Why and How

luke@lukekuepfer.com (Luke Kuepfer) — Fri, 12 Jan 2018 00:00:00 GMT

In 2013, the Gallup organization published a study called “State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders.” Only 30% of the U.S. workforce was engaged in their work, which meant 70% were not. More than twice as many people were “checked out” as those “checked in”. In the global scene, the numbers were even more dismal. 87% of the global workforce was not engaged in their work. In the USA alone, Gallup estimated that it was costing the economy between $450 and $550 billion per year!

So what's the difference between leadership and management? John Maxwell once said: "Everything rises and falls on leadership." So are managers given a pass? Of course not. Great managers are also leaders and great leaders can also manage. Peter Drucker defined leadership as doing the right things and management as doing things right . Both are necessary. Both are critical.

Leaders are concerned with the big picture–the vision–and empowering their people to embrace and fulfill it. They deal in the "why". Managers are concerned with execution, the nuts and bolts "how" of daily operation. They prevent frustration by ensuring effective and efficient systems. When both the why and the how are adequately addressed, people are much more engaged and motivated in their work.

Ultimately people are your greatest asset. So get concerned about your people and not just about managing a process. And don't just cast vision when it's time for implementation; clear away the chaos and clutter. Lead and manage for success!

Small Investments Yield Huge Returns

luke@lukekuepfer.com (Luke Kuepfer) — Wed, 10 Jan 2018 00:00:00 GMT

After speaking to a company last year on the Art of Listening , a manager wrote me the following note: “A few years ago I started what I call, ‘Meet at the pump.’ I walk out to the fuel pump as the driver refills his truck. This is always a positive meeting, where I encourage and give positive feedback, but most of all, I listen. This little meeting has transformed our team of 30 drivers and has given them a ‘safe place’ to share their thoughts."

While probably not part of his job description, nor something that affects a year-end bonus, this manager's approach has tapped into something powerful that has a trickle-down effect beyond his imagination. Simply taking the time to listen and create a safe place has transformed a group of truck drivers.

He is also practicing one of the best managing tools out there: "Catch your people doing the right thing!" There's little doubt that the attitudes of those drivers both toward their company and the company's customers are due to this manager's positive input and feedback. Drivers can make or break a company's name as they deliver the goods. And companies like this that treat their employees well will also prevent high turnover and ensuing costs for new hires. They will also not waste precious energy on disgruntled employees.

So what type of trickle-down influence could you have by simply taking time to listen to your people? Have you only been catching people doing the wrong thing? Is it possible to cut your marketing budget by making small tweaks to your management style?

Engaging and motiving people comes down to relationship. Invest in others and they will invest in what you care about.

What People Really Want

luke@lukekuepfer.com (Luke Kuepfer) — Thu, 04 Jan 2018 00:00:00 GMT

Zig Ziglar once said, “You will get all you want in life, if you help enough other people get what they want.” Motivation is about helping people get what they truly want. They might say money, a nice car, or a vacation home on the beach, but what they truly want is something much deeper. People really want financial freedom so there’s no worry and anxiety about tomorrow. They want to achieve significance in the eyes of others, and they really desire rest and connection with family and friends. To engage your employees at a deeper level you need to understand this. Simply throwing money and perks their way without addressing their deepest desires misses the point. In fact, sometimes money demotivates as we'll discover in a future post.

So what if you spent more time figuring out what people really want? What if you customized bonuses or rewards to their deeper desires? And most importantly, what if you helped them achieve significance and discover their unique purpose by investing in their personal development?

Remember, there are some things of greater value that money can never buy!

Lead from a Posture of Humility

luke@lukekuepfer.com (Luke Kuepfer) — Mon, 01 Jan 2018 00:00:00 GMT

A Serving Leadership Insight from the Life of Jesus Christ (Matthew 23:29–32)

In Matthew 23:29–32, Jesus declared woe on the religious leaders for their hypocrisy: “You build tombs for the prophets and decorate the graves of the righteous. And you say, ‘If we had lived in the days of our ancestors, we would not have taken part with them in shedding the blood of the prophets.’” The irony was obvious. While condemning their ancestors by commemorating the ones they had killed, the religious leaders were plotting Jesus’ demise. Like their forefathers, their hearts had not changed. Their public display of memorializing past greatness was nothing more than a prideful attempt to be counted with them. On the other hand, serving leaders have a self-awareness of their propensity toward evil and self-promotion. The human ego is blinding and must be exposed by recognizing and repenting of one’s inclination toward self-vindication. One must lead as a learner from a posture of humility.

Lead, love, and serve, like Jesus!

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KEY QUESTIONS: How aware am I of my propensity toward self-promotion? How might I keep my ego in check? What could I do to maintain the posture of a learner? How could I develop greater self-awareness?